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The Spa Receptionist plays a key role in providing exceptional guest service to spa guests. Responsible for managing the spa front desk, the receptionist facilitates smooth operations, handles inquiries, schedules appointments, and ensures guests have a memorable spa experience.Key Responsibilities:Guest Services:&nbsp;Greet and welcome spa guests in a friendly and professional manner.<ul><li>Provide information about available spa services, treatments, and packages.</li><li>Assist guests in selecting appropriate services based on their preferences and needs.</li><li>Handle inquiries and provide accurate information about spa facilities and policies.</li></ul>Appointment Scheduling:&nbsp;Schedule spa appointments efficiently, taking into consideration therapist availability and guest preferences.<ul><li>Coordinate with spa staff to ensure a seamless scheduling process.</li><li>Confirm appointments and provide reminders to guests as needed.</li></ul>Check-In and Check-Out:<ul><li>Manage the check-in and check-out process for spa guests.</li><li>Ensure accurate and timely processing of payments for spa services.</li><li>Maintain organized records of spa appointments and transactions.</li></ul>Guest Relations:<ul><li>Address guest concerns or issues promptly and professionally.</li><li>Seek feedback from guests to enhance the quality of services.</li><li>Build positive relationships with repeat spa guests.</li></ul>Administrative Tasks:<ul><li>Maintain an organized and tidy spa reception area.</li><li>Manage phone inquiries and direct calls to the appropriate staff.</li><li>Assist in maintaining inventory of spa products and supplies.</li></ul>Collaboration with Spa Staff:<ul><li>Communicate effectively with spa therapists and other staff members.</li><li>Coordinate special requests or requirements from guests with spa staff.</li></ul>Promotions and Sales:<ul><li>Inform guests about current promotions, discounts, and spa packages.</li><li>Actively promote spa services and upsell additional treatments when appropriate.</li></ul>Compliance and Policies:<ul><li>Ensure adherence to spa policies and procedures.</li><li>Stay informed about spa industry trends and updates.</li></ul>&nbsp;Qualifications:<ul><li>Bachelor’s degree or equivalent.</li><li>Proven experience in customer service or a similar role.</li><li>Excellent knowledge of Greek and English languages. Third language will be considered accordingly.</li><li>Exceptional communication (both verbal and written), negotiation and administrative skills.</li><li>Strong organizational and multitasking abilities.</li><li>Familiarity with spa services and products.</li><li>Proficient in using spa management software or reservation systems.</li><li>Professional appearance and demeanor.</li></ul>&nbsp;Additional Information:&nbsp;We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.If you are dedicated to delivering exceptional guest experiences join our team and be part of our journey towards excellence!All resumes will be handled with discretion. Only those who possess the above-mentioned requirements will qualify for an interview and be contacted in due time.We respect your privacy by adhering to the European Union General Data Protection Regulation (GDPR).

Spa Receptionist

Η εν λόγω θέση απαιτεί την παροχή υπηρεσιών καλλωπισμού υψηλού επιπέδου, όπως θεραπείες προσώπου / σώματος, αποτρίχωση, μανικιούρ / πεντικιούρ κ.λπ. Κύριος στόχος είναι η κάλυψη των εξατομικευμένων αναγκών του εκάστοτε πελάτη μέσω σύγχρονων προσεγγίσεων και πρακτικών, διασφαλίζοντας ένα υψηλού επιπέδου αποτέλεσμα.Κύριες αρμοδιότητες:<ul><li>Εκτέλεση θεραπειών προσώπου, αποτρίχωσης και μανικιούρ/ πεντικιούρ.</li><li>Ενημέρωση των επισκεπτών αναφορικά με το πρωτόκολλο θεραπείας.</li><li>Διασφάλιση και εφαρμογή των υψηλότερων προτύπων φροντίδας και εξυπηρέτησης.</li><li>Φιλική, ευγενική και αποτελεσματική προσέγγιση κάθε επισκέπτη.</li><li>Συμμετοχή σε κάθε εργασία που σχετίζεται με το spa ανάλογα με τις εκάστοτε ανάγκες.</li></ul>Απαραίτητα προσόντα:<ul><li>Πιστοποίηση / πτυχίο αισθητικού</li><li>Εργασιακή εμπειρία σε spa ξενοδοχειακής μονάδας</li><li>Γνώση θεραπειών προσώπου, αποτρίχωσης και βασικού μασάζ</li><li>Γνώση μανικιούρ και πεντικιούρ (μόνιμο / ημιμόνιμο)εάν υπάρχει θα εκτιμηθεί</li><li>Άριστη γνώση της αγγλικής γλώσσας (σε προφορικό επίπεδο) /η γνώση δεύτερης και τρίτης ξένης γλώσσας θα εκτιμηθεί ιδιαιτέρως</li></ul>Αναγκαίες δεξιότητες και αξίες:<ul><li>Καλή και άνετη επικοινωνία με πελάτες</li><li>Ενεργητικότητα</li></ul><ul><li>Επαγγελματισμός/ Υπευθυνότητα</li><li>Κριτική σκέψη και ικανότητα επίλυσης προβλημάτων</li><li>Ευελιξία/ προσαρμοστικότητα στις συνεχείς αλλαγές</li><li>Ικανότητα αντιμετώπισης παραπόνων και κριτικών</li></ul>

Beauty Therapist (Αισθητικός Spa)

Our team consists of people with vision and passion for what they do. Our employees are our greatest asset and our greatest investment. We are committed to offering continuous training, personal development and support for each team member. On a daily basis, the management of the company, as well as a team of Mental Health scientists, take care of the well-being of every employee and each team on a personal and professional level.&nbsp;As a Spa Attendant you will·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure the maintenance of the standards of hygiene and cleanliness within the Spa and assist guests in all areas of the Spa·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Work with every other Spa team member and ensure that the guest experience is of the highest quality from arrival to departure·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure the Spa facilities are properly open in the morning and in accordance with the other Spa team members closed properly in the evening·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Set-up and maintain all spa facilities due to Standard operating procedures·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure all decorations within the Spa always look fresh and up to standard·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Keep clean all Spa areas, during the day, as well as back office and preparation rooms·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assist the therapists with set-up of their respective treatment areas·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assist cleaning performed by Housekeeping by touching up sinks, counters, floors, showers, bathtubs, steam room, sauna, gym and other areas as necessary·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Comply with all company’ policies and procedures·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Work harmoniously and professionally with co-workers and supervisors, work as part of a team to ensure effective running of the Spa department·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Adhere to the code of conduct, grooming and hygiene standards·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide information and guidance to hotel and Spa guests as requested, giving them an orientation and be familiar with the services and hours of operations·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide a friendly and professional service that exceeds guest’s expectations·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Identify and report hazards; report any safety maintenance of equipment requiredEntry Requirements·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience in a similar role. Previous Spa experience is preferred.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience working in a housekeeping role, preferably in a 5 Star environment.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Good command of the English language, both spoken and written&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Be a team player and a great communicator with guests from all over the world, colleagues and managers in all departments.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Be physically and mentally able to do physical work, to carry wet towels, linen, equipment of the Spa ( 6 days working a week)We offer:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Accommodation with AC, wi-fi, laundry access and access to our open air gym·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Continuous training opportunities (hard &amp; soft skills)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Free Counseling line for our employees and their relatives (mental health &amp; business psychology)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The provision of uniforms·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Discounted Mini Market prices at our Employee dedicated market·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Two meals per day at the staff restaurant·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Transportation to/from work·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Discounted rates at selected Andronis Restaurants

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