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The Staff Web Designer will guide the strategic direction, execution, and continuous evolution of our marketing website. You’ll be the glue between brand expression and performance — ensuring our web experiences are excellently crafted, technically sound, and optimized for business impact.You will partner closely with teams looking after SEO, CRO, Marketing, Communications, Growth, Product Marketing, and Product Design teams to ensure our website not only looks amazing but drives engagement, acquisition, and conversion at scale. Responsibilities<ul><li>Own the website creative vision and partner to help define the roadmap in alignment with web strategy, growth goals, and technical capabilities.</li><li>Work daily with a web team of designers, developers, CRO/SEO specialists and external partners — fostering excellence in execution and craft.</li><li>Collaborate cross-functionally with stakeholders across SEO, CRO, Marketing, Comms, Growth, Product Marketing, and Product Design.</li><li>Develop engaging experiences that drive results as measured by shared success metrics.</li><li>Continuously improve UX and UI through testing, iteration, and advocating for best practices.</li><li>Ensure web projects are delivered on time, within scope, and aligned with both brand and business performance goals.</li><li>Manage and continuously develop the Website Design System together with developers, based on business needs.</li><li>Collaborate with others on the Brand &amp; creative team to maintain consistency across all visual touchpoints.</li><li>Establish systems and processes to streamline web operations to increase project velocity, and enable self-serve at scale.</li><li>Translate performance insights and business needs into clear briefs and initiatives.</li></ul>Qualifications<ul><li>9+ years of experience in web design, UX/UI, or digital marketing</li><li>Deep understanding of web design principles, performance marketing, SEO, CRO, and responsive development.</li><li>AI: Curiosity about AI and emerging technologies; experience designing AI-assisted or AI-powered product experiences or using AI tools as part of your design workflow. A portfolio that includes examples of work related to AI-powered features, AI-assisted workflows, or experiments with AI tools.</li><li>A portfolio showcasing both strategic thinking and high-quality execution across web and digital campaigns.</li><li>Proven success managing web initiatives in a high-growth SaaS or tech environment.</li><li>Exceptional communicator who can manage input and expectations across multiple stakeholders.</li><li>Strong understanding of Figma, HTML/CSS, CMS systems, and analytics platforms.</li><li>Adept at balancing brand integrity with data-driven decision-making.</li><li>Experience working in agile environments and/or with developers and marketing operations teams.</li></ul> Total RewardsOur workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.&nbsp;Some things you’ll enjoy<ul><li>Stock grant opportunities dependent on your role, employment status and location</li><li>Additional perks and benefits based on your employment status and country</li><li>The flexibility of remote work, including optional WeWork access</li></ul>

Art Director | Web Design

Shopify is making enterprise commerce simple. We give high growth, high volume merchants the scalability, reliability and flexibility they need. We believe large merchants should love their commerce platform and we work hard each day to make that happen.Shopify’s Global Accounts team has supported this mission by educating the largest, highest volume, and most complex merchants on what is possible with our platform. Their passion is creating a merchant obsessed evaluation and buying experience that is the envy of the industry.As a Global Accounts Success Manager, your primary responsibility is to ensure the growth of Shopify's largest customers. This entails cultivating strong relationships with key stakeholders, including CEOs, CTOs, VPs, &amp; Directors, at both the parent and individual brand level. Your role will involve providing long-term solutions to Fortune 100 customers by addressing their biggest challenges and helping them achieve their goals.Your role extends beyond mere problem-solving. You will serve as a trusted advisor, guiding customers on the most effective strategies to achieve their goals. This involves offering expert advice on best-in-class ecommerce practices, industry trends, API support, ERP integrations, social commerce strategies, analytics, SEO, and conducting site audits, among other responsibilities. Essentially, you will act as their partner in commerce, assisting them in growing their business. You will also orchestrate across multiple internal teams, bringing together the right people at the right time to deliver high impact solutions for our customers.Responsibilities include<ul><li>Building strong relationships with Fortune 100 customers, taking ownership of elements of the technical discovery process, and identifying growth opportunities.</li><li>Leading and coordinating in-person, annual Executive Business Reviews (EBRs) and virtual Quarterly Business Reviews (QBRs) as well as meaningful onsite engagements.</li><li>Recommending ways to optimize the utilization of the Shopify platform and enhance the overall customer experience.</li><li>Collaborating with internal Shopify teams to develop account strategies, renew contracts, identify qualified leads, and explore opportunities for account expansion.</li><li>Matching customers with top Shopify Partners for custom design and development projects.</li><li>Identifying areas for improvement, including opportunities for product adoption and the implementation of new Shopify features.</li><li>Escalating technical issues to Shopify's support teams when necessary.</li><li>Advocating for customers' needs and requests within internal Shopify teams</li><li>Working cross functionally with sales, success and technical teams to ensure a truly unified customer experience and execution of strategic rigor</li></ul>Qualifications<ul><li>Minimum 10 years of experience in customer success or client management, preferably with enterprise-level clients within a technology/software environment.</li><li>Proven track record of managing Global Accounts, preferably in the luxury or fashion verticals, and consistently achieving targets and exceeding expectations.</li><li>Proficiency in executive presence, strategic vision, business acumen, prospecting, and problem-solving for customers.</li><li>Ability to analyze and improve complex workflows as well as solve strategic problems efficiently.</li><li>Strong understanding of the commerce &amp; ecommerce ecosystem and familiarity with best practices.</li><li>Comfortable diving deep into technical product knowledge and becoming a Shopify product expert.</li><li>Passionate about engaging with people, curious to understand their unique business needs, and capable of showing them how to transform their business.</li><li>Possesses a consultative and solutions-oriented mindset, challenging assumptions and confidently providing recommendations through engaging storytelling.</li><li>Extensive travel will be required both within the EMEA region and internationally</li><li>Excellent communication skills, both verbal and written, enabling you to effectively communicate with individuals at all levels within and outside the organization.</li><li>Proficiency in designing metrics and analyzing data to derive strategic insights.</li></ul>How we workShopify rewards builders with high agency. You’ll have real autonomy, high standards, and a fast pace. We iterate, we challenge each other, and we expect you to take ownership of outcomes—not wait for perfect conditions. If you want comfort and certainty, this won’t fit. If you want responsibility and growth, it will.By applying to this posting, our recruiters and hiring managers across various departments will review your resume for open roles. We aim for you to apply once and have your resume evaluated by multiple teams to ensure the best match for the right roles.

Global Accounts Success Manager

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art director | web design

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global accounts success manager

Shopify

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