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Customer Care Specialist-Dutch/English BilingualWhat does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Customer Care Specialist.Responsibilities:<ul><li>Experience in technical-based customer assistance through voice, chat, and email</li><li>Previous experience dealing with the challenges faced in a customer-focused role&nbsp;</li><li>Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department. As a result, driving the successful development of the team and the wider department forward.</li><li>Problem-solving and critical thinking skills</li><li>A passion for problem-solving with the customer’s interest and satisfaction being the primary goal</li><li>Social Media Savvy</li><li>Ability to effectively and correctly communicate verbally and in written format</li></ul>Role Requirements:<ul><li>Must be bilingual in Dutch (C1/C2/Native) and English (B2/C1) speaking and writing</li><li>Experience in Customer Support, technical support, especially with a help desk or other IT functions&nbsp;</li><li>Great communication skills, written and orally</li><li>Demonstrate strong abilities to work independently and as a remote team player</li><li>Must be adaptable and flexible, demonstrating abilities to work with process and information changes</li><li>Must be willing to participate in a background screening</li><li>Proven customer communication experience (E-mail &amp; Phone)</li><li>Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)</li></ul>About UsWe are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology—powered by ridiculously smart people.TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.TaskUs currently has over 45,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.TaskUs is an equal opportunity employer.How We Partner To Protect You:&nbsp;TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI:&nbsp;In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to&nbsp;opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.We invite you to explore all TaskUs career opportunities and apply through the provided URL&nbsp;https://www.taskus.com/careers/.

Remote Bilingual Dutch/English Customer Care Specialist

Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.Responsibilities<ul><li>Handle high amounts of live chat and phone calls</li><li>Identify and evaluate customers’ needs to deliver satisfaction</li><li>Provide accurate, valid and comprehensive information&nbsp;</li><li>Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution</li><li>Follow communication procedures, guidelines, and policies</li><li>Go the extra mile to engage customers</li></ul>Requirements<ul><li>1+ years experience of proven customer facing experience or experience as a customer service representative</li><li>Fluency in English and German is required to be able to coordinate with overseas partners and stakeholders</li><li>Willing to work weekends and irregular hours which will include night shifts</li><li>Strong ability in using IT for professional use and can handle somewhat technical queries from customers</li><li>Exceptional written communication skill and a good listener</li><li>Ability to multi-task, prioritize, and control time effectively</li><li>Knowledge of the cryptocurrency/blockchain field is a big plus</li><li>Multi-lingual capability is a big plus</li></ul>Why Binance• Shape the future with the world’s leading blockchain ecosystem• Collaborate with world-class talent in a user-centric global organization with a flat structure• Tackle unique, fast-paced projects with autonomy in an innovative environment• Thrive in a results-driven workplace with opportunities for career growth and continuous learning• Competitive salary and company benefits• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Customer Service Representative (German)

Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.Responsibilities<ul><li>Handle high amounts of live chat and phone calls</li><li>Identify and evaluate customers’ needs to deliver satisfaction</li><li>Provide accurate, valid and comprehensive information&nbsp;</li><li>Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution</li><li>Follow communication procedures, guidelines, and policies</li><li>Go the extra mile to engage customers</li></ul>Requirements<ul><li>1+ years experience of proven customer facing experience or experience as a customer service representative</li><li>Fluency in English and German is required to be able to coordinate with overseas partners and stakeholders</li><li>Willing to work weekends and irregular hours which will include night shifts</li><li>Strong ability in using IT for professional use and can handle somewhat technical queries from customers</li><li>Exceptional written communication skill and a good listener</li><li>Ability to multi-task, prioritise, and control time effectively</li><li>Knowledge of the cryptocurrency/blockchain field is a big plus</li><li>Multi-lingual capability is a big plus</li></ul>Why Binance• Shape the future with the world’s leading blockchain ecosystem• Collaborate with world-class talent in a user-centric global organization with a flat structure• Tackle unique, fast-paced projects with autonomy in an innovative environment• Thrive in a results-driven workplace with opportunities for career growth and continuous learning• Competitive salary and company benefits• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Built by the world's largest digital asset exchange by trading volume, Binance VIP and Institutional offers access to digital asset solutions for VIP clients and institutions. We work closely with a wide range of market participants, including individual traders, high-frequency trading (HFT) and proprietary trading firms, hedge funds, asset managers and family offices, market makers and brokers, investment banks, corporations, fintech firms, and more. Join us to be part of a team that provides top-tier services to the most influential players in the crypto industry.Responsibilities<ul><li>Market Competitor Analysis: Conduct competitive analysis of institutional clients' Futures products, Futures APIs, fee structures, etc., to help the team track market changes quickly and maintain a competitive edge.</li><li>Client Demand Response &amp; Support: Respond promptly to institutional clients' business needs, including answering inquiries, following up on progress, and communicating feedback on results to improve client experience and satisfaction.</li><li>Cross-Department Collaboration: Facilitate communication between the technical and product teams to resolve issues related to system operations, data retrieval, and other technical challenges faced by institutional clients.</li><li>Document &amp; Materials Support: Assist in preparing business requirement documents and support materials for institutional clients, and regularly update and maintain relevant documents. Record and organize issues and solutions to streamline business support processes and increase overall efficiency.</li></ul>Requirements<ul><li>Proactive: Strong interest in quantitative trading and institutional business, with a proactive attitude and the ability to adapt to a fast-paced market environment.</li><li>Strong Responsibility: Detail-oriented and responsible, capable of efficiently responding to and handling client business needs to ensure smooth project execution.</li><li>Good Communication Skills: Strong communication skills, capable of maintaining smooth and efficient communication with clients and internal teams, ensuring timely and clear information delivery.</li><li>Quick Learning Ability: Quick to grasp knowledge of institutional business products and technologies, able to understand and execute related tasks swiftly.</li><li>Language Skills: Native-level proficiency in English, with the ability to communicate fluently with global clients.</li></ul>Why Binance• Shape the future with the world’s leading blockchain ecosystem• Collaborate with world-class talent in a user-centric global organization with a flat structure• Tackle unique, fast-paced projects with autonomy in an innovative environment• Thrive in a results-driven workplace with opportunities for career growth and continuous learning• Competitive salary and company benefits• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

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