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Intellectica is recruiting a&nbsp;General Manager – Integrator&nbsp;on behalf of a dynamic and fast-growing media agency in Greece with a reputation for innovation, excellence, and agility. With a strong foothold in integrated media services, the company is driven by a commitment to impactful storytelling, data-informed strategy, and operational excellence. The agency’s mission is to create a cohesive, high-performing organizational culture that blends creativity with strong execution. To lead this ambitious evolution, it is seeking a General Manager (Integrator) to oversee day-to-day operations and align cross-functional teams under a shared strategic vision. Based in Attiki, Greece, this executive role reports directly to the Chairman and the Board of Directors.Key activities and responsibilities of this role include:<ul><li>Leading, managing, and overseeing the daily operations and execution of the company’s strategic plans</li><li>Acting as the right hand of the Chairman, ensuring seamless alignment between strategy and operations</li><li>Driving cross-functional collaboration and ensuring interdepartmental integration across all major functions</li><li>Owning and managing company-wide KPIs, budgeting processes, and P&amp;L accountability</li><li>Leading performance and talent management efforts, including direct oversight of department heads</li><li>Championing a positive workplace culture that reinforces engagement, performance, and accountability</li><li>Facilitating weekly management meetings and quarterly goal reviews, ensuring visibility and alignment</li><li>Ensuring company-wide adherence to core processes and operational systems.</li><li>Mentoring senior leaders and providing coaching to elevate talent and leadership effectiveness</li><li>Managing special and strategic projects, ensuring on-time and high-impact delivery</li><li>Serving as the lead integrator of communication between the executive and operational teams</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in Business, Engineering, Marketing &amp; Comms or related field; MSc degree and/or MBA preferred</li><li>Proven experience as a General Manager, Managing Director, or COO, preferably within a high-paced media, advertising, or tech-driven environment.</li><li>Demonstrated success in managing large teams (35+ people) across multiple departments</li><li>Track record in business plan execution, with deep understanding of P&amp;L, KPI analysis, and action plan development</li><li>Strong commercial mindset and background in sales or business development, with talent development focus</li><li>Excellent decision-making under pressure, with the ability to act swiftly and independently</li><li>Exposure to structured environments or multinational companies with mature process frameworks</li><li>Experience coordinating complex, multi-stakeholder projects with multiple priorities</li><li>Proficiency in Microsoft Office</li><li>Fluency in Greek and English, both written and spoken</li></ul>Core competencies of a successful candidate:<ul><li>Strategic, fast-thinking, and results-driven</li><li>Outstanding communicator and integrator</li><li>High emotional intelligence and people-development focus</li><li>Agile, decisive, and solutions-oriented</li><li>Strong meeting facilitation and alignment skills</li><li>Committed, authentic, and a true team player</li><li>Customer-first mentality</li></ul>

General Manager int-0350

At Wolt, we're on a mission to deliver exceptional service experiences globally. Our Global Workforce Management (WFM) team is at the heart of this mission, ensuring we can meet customer needs swiftly and efficiently, no matter where they are. We're looking for a Global Intraday Lead to join our team and drive a unified, global approach to real-time WFM across more than 30 countries.In this high-impact role, you'll be instrumental in shaping how we monitor, manage, and react in real-time. You'll coordinate with over 120 shift leads, establishing standardized processes, tools, and playbooks to maximize service levels and ensure we can recover quickly from any unexpected incidents. Your work will be critical to our success, and you'll collaborate closely with regional WFM leads, global planning teams, and real-time coordinators. You'll also be supported by a robust analytics and product team, ensuring you have the tools and insights you need to succeed.What you’ll be doingDay-to-day in this role you’ll:<ul><li>Monitor and manage real-time performance across 30+ countries to ensure service levels are consistently met</li><li>Act as the primary escalation point for real-time issues requiring global oversight</li><li>Develop and maintain global intraday playbooks, including standardised alerts, thresholds, queue priority strategies, and prescriptive actions</li><li>Define and implement weekly planning frameworks and daily monitoring protocols.</li><li>Create and maintain incident management playbooks to guide speedy responses to outages, service disruptions, and other crises</li><li>Define escalation protocols and provide real-time support to mitigate and recover from incidents</li><li>Train and mentor shift leads and intraday coordinators on best practices and new methodologies</li><li>Conduct intraday governance sessions to review performance and drive continuous improvement</li><li>Partner with analytics and product teams to ensure dashboards, live monitoring tools, and reporting systems support desired outcomes</li><li>Establish governance frameworks, ensuring alignment across regions and consistent execution</li><li>Leverage data to drive decisions and identify trends, opportunities, and areas of improvement</li><li>Establish feedback mechanisms to ensure key real-time observations are integrated into scheduling and planning processes, addressing root causes and solving problems upstream</li><li>Set up observation and coordination mechanisms to enhance teamwork and operational consistency</li></ul>Our humble expectations<ul><li>Extensive experience in workforce management, particularly in intraday or real-time operations at a global scale</li><li>Strong leadership skills with a proven ability to influence and align diverse teams across multiple regions</li><li>Strategic thinker with a deep understanding of WFM tools, metrics, and methodologies</li><li>Excellent problem-solving skills, especially in high-pressure situations</li><li>Data-driven approach with proficiency in BI tools, dashboards, and reporting systems</li><li>Fluency in English</li><li>Outstanding communication and stakeholder management skills</li></ul>

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general manager int-0350

Intellectica

workforce management global intraday lead

Wolt Greece

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