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Aoristou

Internship

Orismenou

FullTime

OnSite

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Inspection &amp; Evaluation: Conduct regular inspections of products, materials, or services to ensure compliance with established quality standards and specifications.Testing &amp; Measurement: Perform tests, measurements, and audits using appropriate tools and techniques to verify quality, accuracy, and reliability.Documentation &amp; Reporting: Maintain detailed records of inspection results, prepare reports, and communicate findings to management for corrective actions.Compliance &amp; Standards: Ensure all processes meet regulatory, safety, and internal quality requirements; monitor adherence to standard operating procedures.Continuous Improvement: Identify defects, process inefficiencies, or potential risks and provide recommendations for quality improvements.Qualifications &amp; ExperienceProven&nbsp;experience as a quality inspector, quality control officer, or similar role.Fluency in English.Good knowledge of MS Office.Strong knowledge of quality standards, testing methods, and inspection procedures.Food Safety Management Systems Certification desired.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.GrowHave room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Accommodation &amp; daily transportation.Full board meals.Departmental training.

Quality Inspector Corfu

Guest Arrival &amp; Experience:&nbsp;Orchestrate seamless check-ins and warm welcomes, ensuring guests feel valued from their first moment.Personalized Service:&nbsp;Provide personalized recommendations and world-class service throughout the guest journey.Guest Interaction:&nbsp;Engage with guests as the heart of the role, handling inquiries and requests to create magical experiences.Coordination:&nbsp;Communicate guest preferences and needs across departments to ensure a seamless and unforgettable stay.Service Standards:&nbsp;Uphold the highest standards of service, contributing to holiday experiences that become lifelong memories.Qualifications &amp; ExperienceProven&nbsp;experience in any Room Division position, preferably in a 5* resort or hotel environment.Degree/Diploma in Hospitality/Tourism.Fluency in English.Fluency in a second language (Russian, German, French).Computer Literacy and knowledge of Hospitality software (Opera, Fidelio).Strong communicative, interpersonal, managerial &amp; problem-solving skills.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.GrowHave room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Accommodation &amp; daily transportation.Full board meals.Departmental training.

Rooms Division Agents 

As a Maid, you will be responsible for ensuring rooms and other areas of the hotel are kept clean every day. You will ensure that guests have a clean and home-away-from-home experience while they are at the hotel.&nbsp;&nbsp;&nbsp;Why you’ll love F ZEEN KEFALONIAF ZEEN KEFALONIA is an adults and residence only haven surrounded by all shades of blue and green. Following a holistic well-being approach, we are aiming to create unforgettable F Zeen moments for our guests and introduce them to the Good Life, the art of living well and in harmony with nature and the world. F Zeen is a mindset sand a lifestyle ideal. The combination of personalized service paying high attention to detail with the tailored experiences make F ZEEN KEFALONIA an experience beyond than just a stay. We wouldn’t be able to fulfil our vision without our employees, who are the heart of our retreat. For this reason, we provide trainings from top experts as well as a competitive package of perks and benefits to all our staff members, encouraging creativity and passion for work.What you’ll do<ul><li>Perform cleaning duties in all guest areas and back of house&nbsp;</li><li>Consistently offer professional, friendly, and engaging service&nbsp;</li><li>Make sure all rooms are cleaned and in tip top condition for new arrivals and existing guests&nbsp;</li><li>Ensure the equipment you use, such as shampooers, polishers and trolleys, is in good working condition&nbsp;</li><li>Ensure housekeeping departmental standards are followed&nbsp;</li><li>Respond timely to guests’ special requests for miscellaneous items&nbsp;</li><li>Maintain inventory of necessary supplies&nbsp;</li><li>Report necessary maintenance items&nbsp;</li><li>Follow departmental policies and procedures&nbsp;</li><li>Follow all safety and sanitation policies&nbsp;</li><li>Perform additional duties as needed&nbsp;</li></ul>What we are looking for<ul><li>Ability to handle heavy equipment and machinery&nbsp;</li><li>Previous housekeeping experience will be preferred but not mandatory&nbsp;</li><li>Ability to follow instructions&nbsp;</li><li>Highly responsible &amp; reliable&nbsp;</li><li>Ability to work cohesively as part of a team&nbsp;</li></ul>What we offer<ul><li>Positive working environment&nbsp;</li><li>Training and career development&nbsp;</li><li>Excellent opportunities for career progression&nbsp;</li><li>Competitive remuneration package&nbsp;</li><li>Single or double accommodation at fully equipped apartments&nbsp;</li><li>Daily meals&nbsp;</li><li>Uniforms&nbsp;</li><li>Transportation from and to the hotel for duty&nbsp;</li><li>Other seasonal perks &amp; benefits also in addition to results&nbsp;</li></ul>Join Our Team<ul><li>A team that is built on respect and excellent service over collaboration.</li><li>A team of likeminded individuals that are motivated to work as a unit to offer our guest unique vacations and unforgettable experiences.</li><li>A team of happy employees, that are driven within their working environment to contribute to a common goal</li><li>A team that celebrates achievements made individually and encourages positive attitude and integrity</li><li>A healthy environment where nature is the focal point, that encourages collaboration and teamwork, allowing space to breath</li><li>A mindful and considerate, people-oriented workplace</li><li>A family-run company with exceptional high standards both for the guests and the employees alike</li></ul>Send us your CV and be part of our team!

Maid

Αυτή τη στιγμή προσλαμβάνουμε για διάφορες θέσεις και αναζητούμε άτομα με θετική στάση, διάθεση για μάθηση και επιθυμία να αναπτυχθούν στον τομέα τους. Δεν απαιτείται προηγούμενη εμπειρία.<ul><li>Ναυαγοσώστες</li><li>Μάγειρες (για παρασκευαστήριο σνακ – χωρίς εξειδίκευση)</li><li>Προσωπικό Καθαριότητας</li><li>Υπάλληλοι Mini Market</li><li>Ταμίες Εισόδου</li></ul>Απαιτήσεις:<ul><li>Ναυαγοσώστες:</li><li>Προθυμία για εκπαίδευση και ανάπτυξη στις ναυαγοσωστικές δεξιότητες</li><li>Καλή φυσική κατάσταση και θετική στάση</li><li>Ικανότητα να παραμένετε ψύχραιμοι σε επείγουσες καταστάσεις</li><li>Μάγειρες (για παρασκευαστήριο σνακ):</li><li>Δεν απαιτείται προηγούμενη εμπειρία</li><li>Επιθυμία να μάθετε και να αναπτύξετε δεξιότητες στην κουζίνα</li><li>Ομαδικό πνεύμα και προθυμία για συνεργασία</li><li>Προσωπικό Καθαριότητας:</li><li>Ευχάριστη προσωπικότητα και διάθεση για εργασία σε δυναμικό περιβάλλον</li><li>Προσοχή στη λεπτομέρεια και υπευθυνότητα</li><li>Υπάλληλοι Mini Market:</li><li>Καλή επικοινωνία και ευχάριστη παρουσία</li><li>Προθυμία να μάθετε για τα προϊόντα και την εξυπηρέτηση πελατών</li><li>Ταμίες Εισόδου:</li><li>Θετική στάση και ευχάριστη επικοινωνία με τους πελάτες</li><li>Ικανότητα να διαχειρίζεστε συναλλαγές και να εργάζεστε με ακρίβεια</li></ul>Αν επιθυμείς να γίνεις μέλος μιας ευχάριστης και δυναμικής ομάδας, στείλε μας το βιογραφικό σου σήμερα!____________________________________We are currently hiring for various positions and are looking for individuals with a positive attitude, a willingness to learn, and a desire to grow in their field. No prior experience is required.<ul><li>Lifeguards</li><li>Cooks (for snack preparation – no specialization required)</li><li>Cleaning Staff</li><li>Mini Market Employees</li><li>Entrance Cashiers</li></ul>Requirements:Lifeguards:<ul><li>Willingness to undergo training and develop lifeguard skills</li><li>Good physical condition and a positive attitude</li><li>Ability to remain calm in emergency situations</li></ul>Cooks (for snack preparation):<ul><li>No previous experience required</li><li>Desire to learn and develop kitchen skills</li><li>Team spirit and willingness to cooperate</li></ul>Cleaning Staff:<ul><li>Pleasant personality and a willingness to work in a dynamic environment</li><li>Attention to detail and responsibility</li></ul>Mini Market Employees:<ul><li>Good communication skills and a pleasant demeanor</li><li>Willingness to learn about products and customer service</li></ul>Entrance Cashiers:<ul><li>Positive attitude and pleasant communication with customers</li><li>Ability to manage transactions and work with precision</li></ul>If you want to become part of a friendly and dynamic team, send us your CV today!

The "WaterPark"

Η Καμαριέρα αποτελεί βασικό μέλος της ομάδας Housekeeping, συμβάλλοντας καθοριστικά στη διατήρηση της καθαριότητας, της τάξης και της συνολικής εικόνας του resort. Ο ρόλος εξασφαλίζει ένα άψογο και άνετο περιβάλλον για τους επισκέπτες, σύμφωνα με τα υψηλά πρότυπα φιλοξενίας του NOŪS Santorini.&nbsp;Βασικά Καθήκοντα:<ul><li>Καθαρισμός και προετοιμασία δωματίων σύμφωνα με τα πρότυπα του ξενοδοχείου.</li><li>Φροντίδα για τη σωστή ανανέωση των προϊόντων (κλινοσκεπάσματα, πετσέτες, σαπούνια) και αναφορά ελλείψεων.</li><li>Αντιμετώπιση αιτημάτων πελατών με επαγγελματισμό και ευγένεια.</li><li>Άλλες συναφείς εργασίες καθαριότητας που μπορεί να ανατεθούν.</li></ul>&nbsp;Απαραίτητα προσόντα:<ul><li>Μέχρι 2 χρόνια προϋπηρεσίας σε θέση καμαριέρας σε ξενοδοχείο 4 ή 5 αστέρων.</li><li>Απαραίτητη η γνώση της ελληνικής γλώσσας και βασική γνώση αγγλικών σε επίπεδο επικοινωνίας.</li><li>Εμπειρία στις διαδικασίες υγιεινής και καθαριότητας δωματίων και στην τήρηση των κανόνων υγιεινής.</li><li>Προσοχή στη λεπτομέρεια, τη παροχή υπηρεσιών υψηλού επιπέδου και στην ικανοποίηση του πελάτη.</li><li>Ευχάριστη προσωπικότητα με χαμόγελο, ευγένεια και εχεμύθεια.</li><li>Επαγγελματική εμφάνιση και διακριτική συμπεριφορά.</li></ul>&nbsp;Προσφέρουμε:<ul><li>Σύμβαση Ορισμένου Χρόνου ( Σεζόν 2026)</li><li>Ευχάριστο και επαγγελματικό περιβάλλον εργασίας</li><li>Ευκαιρίες εξέλιξης και εκπαίδευσης</li><li>Διαμονή και Διατροφή</li><li>Μεταφορά από και προς το ξενοδοχείο.</li></ul>&nbsp;

Καμαριέρα -Luxury Resort, Santorini

As a Commis Chef you will prepare, cook and present food based on pre-set recipes and unter the instructions of your supervisors, delivering the highest possible standards of service and food hygiene to all hotel guests.Why you’ll love F Zeen RetreatF ZEEN KEFALONIA owned by the group F ZEEN RETREATS, is an adults and residence only haven surrounded by all shades of blue and green. Following a holistic well-being approach, we are aiming to create unforgettable F ZEEN moments for our guests and introduce them to the Good Life, the art of living well and in harmony with nature and the world. F ZEEN is a mindset and a lifestyle ideal. The combination of personalized service paying high attention to detail with the tailored experiences make F ZEEN KEFALONIA an experience beyond than just a stay. We wouldn’t be able to fulfil our vision without our employees, who are the heart of our retreat. For this reason, we provide trainings from top experts as well as a competitive package of perks and benefits to all our staff members, encouraging creativity and passion for work.&nbsp;What you’ll do<ul><li>Prepare specific food items and meal components at your station</li><li>Follow the instructions and recommendations from the immediate superior to complete the daily tasks</li><li>Collaborate with the rest of the culinary team to ensure high-quality food and service</li><li>Keep your area of the kitchen safe and sanitary</li><li>Stocktake and order supplies for your station</li><li>Ensure the ingredients in the dish are the same as what is stated on the menu</li><li>Operate and maintain all department equipment and report of malfunctioning</li><li>Check periodically expiry dates and proper storage of food items in the section</li><li>Assist in other areas of the kitchen when required</li></ul>What we are looking for<ul><li>Proven experience as Chef de Partie (Cook B)</li><li>A culinary degree</li><li>Knowledge of various cooking procedures and methods</li><li>Ability to work in a team</li><li>High energy, ability to work under pressure and good organizational skills</li></ul>What we offer<ul><li>Positive working environment</li><li>Training and career development</li><li>Excellent opportunities for career progression</li><li>Single or double occupancy accommodation at fully equipped apartments</li><li>Daily meals</li><li>Uniforms</li><li>Transportation from and to the hotel for duty</li><li>Other seasonal perks &amp; benefits also in addition to results</li></ul>Join Our Team<ul><li>A team that is built on respect and excellent service over collaboration.</li><li>A team of likeminded individuals that are motivated to work as a unit to offer our guest unique vacations and unforgettable experiences.</li><li>A team of happy employees, that are driven within their working environment to contribute to a common goal</li><li>A team that celebrates achievements made individually and encourages positive attitude and integrity</li><li>A healthy environment where nature is the focal point, that encourages collaboration and teamwork, allowing space to breath</li><li>A mindful and considerate, people-oriented workplace</li><li>A family-run company with exceptional high standards both for the guests and the employees alike</li></ul>Should you wish to join F ZEEN team, please send us your CV in English

Commis Chef

Guest Arrival Management: Handle guests’ arrivals, including pick-up requests, luggage assistance, and transportation to the hotel.Flight Coordination: Be present at scheduled flight landings to assist incoming guests with baggage clearance and guide them to transport facilities.VIP &amp; VVIP Service: Ensure VIP and VVIP guests are welcomed professionally, with seamless transportation arrangements.Guest Assistance &amp; Information: Provide information on hotel facilities and assist guests with car transfers or official car rentals when needed.Airport Liaison: Maintain strong relationships with airport personnel, including airline employees, immigration, and customs officers, to facilitate smooth guest services.Qualifications &amp; ExperienceExperience in guest services, front office, or airport operations, preferably in hospitality or travel.Excellent communication, interpersonal, and problem-solving skills.Professional and guest-focused demeanor with the ability to work under pressure.Knowledge of airport procedures, airline protocols, and transfer logistics.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.GrowHave room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Accommodation &amp; daily transportation.Full board meals.Departmental training.

Airport Representative Halkidiki

Airport Representative Corfu 

Airport Representative Kos 

Guest Welcome: Greet guests warmly on arrival and ensure they feel valued throughout their stay.Guest Support: Handle guest inquiries, special requests, and complaints promptly and professionally.&nbsp;VIP Service: Assist with VIP arrivals, room arrangements, and personalized touches.&nbsp;Coordination: Communicate guest needs and preferences to relevant departments to ensure seamless service.&nbsp;Feedback: Collect guest feedback and follow up to ensure satisfaction and resolve any issues.&nbsp;Standards: Maintain lobby and guest areas in line with hotel presentation and service standards.&nbsp;Qualifications &amp; ExperiencePrevious experience in a relevant position preferably in a 5* resort or hotel environment.&nbsp;Fluency in English.Fluency in a second language (Russian, German, French).Computer Literacy and knowledge of Hospitality software (Opera, Fidelio).Degree/Diploma in Hospitality/Tourism.Strong communicative, interpersonal, managerial &amp; problem-solving skills.&nbsp;What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.GrowHave room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Accommodation &amp; daily transportation.Full board meals.Departmental training.

Guest Relations Agent Halkidiki

Guest Relations Agent Corfu 

Mission:&nbsp;As a Guest Relations agent, you will design tailored hospitality experiences for our guests by providing friendly, efficient, and elegant service.Arrival:&nbsp;Greet all arriving in-house guests to emphasize personalized service.&nbsp;Escort guests to the room. Show and inform about all the hotel facilities. Write and distribute guest letters, cards, invitations, and several gifts.Tailored service: Liaise closely with Reception, Housekeeping, and F&amp;B department regarding&nbsp;VIP amenities and special requests. Monitor guest satisfaction and report all guests' feedback. Distribute Internal Questionnaires to the guests upon departures.What will you bring?Previous experience in a relevant position preferably in a 5* resort or hotel environment.Fluency in English.Fluency in a second language (Russian, German, French).Computer Literacy and knowledge of Hospitality software (Opera, Fidelio).Degree/Diploma in Hospitality/Tourism.Friendly and passionate personality, capable of seeing value in everyone and everything.Strong communicative, interpersonal, managerial &amp; problem-solving skills.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.GrowHave room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Accommodation &amp; daily transportation.Full board meals.Departmental training.

Guest Relations Agent

The Groom is a vital member of the Front Office team, responsible for welcoming guests, assisting with luggage, and ensuring smooth arrivals and departures. The role supports guests with transportation needs, handles deliveries, and maintains the lobby area, always upholding excellent service standards. With a focus on professionalism, attentiveness, and guest care, the Groom contributes to creating a seamless and memorable stay experience.&nbsp;Key responsibilities:<ul><li>To be present at the entrance or in the lobby areas, ready to assist guests, colleagues and visitors when requested.</li><li>Maintain club cars in a clean and well-presented condition.</li><li>Greets all guests in a pleasant courteous and polite manner.</li><li>Performing other related tasks based on the hotel's needs.</li></ul>&nbsp;Requirements:&nbsp;<ul><li>At least 1-year previous experience as a Bell Boy /Groom in 4* or 5* hotel.</li><li>Excellent command of both English and Greek language.</li><li>Excellent communication skills.</li><li>Enthusiastic, friendly &amp; self-motivated personality.</li><li>Flexibility to work various shifts.</li><li>Driving licence category B</li></ul>&nbsp;Company offers:<ul><li>Fixed Term Contract (season 2026)</li><li>Career development opportunities.</li><li>Excellent working environment.</li><li>Accommodation and meals on all working days.</li><li>Transportation from/to staff houses.</li></ul>

Groom-Luxury Resort, Santorini

Job Responsibilities:<ul><li>Ensure a polite and warm welcome to all guests.</li><li>Assist guests, colleagues and visitors when requested.</li><li>Collect and deliver guest luggage and equipment in an efficient and timely manner.</li><li>Escort guests to room placing luggage in room.</li><li>Build full knowledge of Resort and hotel facilities, services and local area.</li><li>Ensure excellent response to all requests.</li><li>Always maintain a high standard of personal appearance and hygiene.</li></ul>Job Requirements:<ul><li>Minimum 1-2 years of experience in a similar position ideally within a 5* Luxury Hotel.</li><li>Excellent knowledge of English language; a second language (German, Russian or French) will be considered as an asset.</li><li>Valid European Union driving license.</li><li>Excellent personal presentation.</li><li>Pleasant personality with enviable customer service skills, excellent communication and interpersonal skills.</li><li>Works harmoniously and professionally with co-workers and supervisors.</li></ul>Katikies Offers:<ul><li>Competitive compensation package based on qualifications and experience.</li><li>Accommodation at fully equipped apartments.</li><li>Daily meals.</li><li>Pleasant working environment.</li><li>Supportive management.</li><li>Training and career development.</li><li>Excellent opportunities for career progression.</li></ul>Should you wish to be a member of our team, please send us your CV along with the respective job code and a photo of yourself at hr@katikies.comAll applications will be treated in the strictest confidentiality.

Bell Boy - SANT.BELL

As a Beach Manager at Miraggio Thermal Spa Resort you play a crucial role in ensuring the safe, enjoyable, and efficient operation of the beach area. You are responsible for managing beach staff, guest services, and maintaining the overall quality of beach experience. Your goal is to create a welcoming and memorable environment for guests while upholding safety and environmental regulations.Key Responsibilities:<ul><li>Staff Management: Recruit, train, supervise, and schedule beach staff. Provide coaching, guidance, and performance feedback to maintain a professional and motivated team.</li><li>Guest Services: Welcome guests to the beach, answer inquiries, and provide information about beach amenities, activities, and safety guidelines. Ensure guests have an enjoyable and memorable beach experience.</li><li>Beach Maintenance: Oversee cleanliness and organization of the beach area, ensuring that equipment, sunbeds, umbrellas, and facilities are well-maintained and presentable.</li><li>Environmental Stewardship: Promote and enforce environmental policies to protect the beach and marine life, including the removal of litter, waste management, and adherence to local environmental regulations.</li><li>Emergency Response: Act as the point of contact during emergencies, including water rescues, medical incidents, and natural disasters. Coordinate with other hotel departments and follow established emergency protocols.</li><li>Guest Feedback: Solicit and collect guest feedback on beach services and experiences. Analyze feedback to identify areas for improvement and implement changes as needed.</li></ul>Qualifications:<ul><li>Bachelor's degree in hospitality, tourism, or a related field is preferred.</li><li>Previous experience in beach management or a similar role in the hospitality or resort industry.</li><li>Minimum 2 years of experience in similar position , leadership in hospitality strongly required</li><li>Excellent knowledge of Greek and English languages. Third language will be considered accordingly.</li><li>Exceptional communication</li><li>Familiarity with POS (Point of Sale) systems for order processing and cash handling.</li><li>Ability to prioritize tasks, work under pressure with provided resources, manage workload using own initiative and sufficiently cover a multitask position.</li><li>Availability to work in shifts, including evenings, weekends, and holidays.</li></ul>&nbsp;Additional Information: We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.If you are a dedicated and experienced professional in the hospitality sector, with a passion for guest service, join our team and be part of our journey towards excellence!

Beach Manager

Εξυπηρέτηση Πελατών: Υποδοχή επισκεπτών με ευγένεια και εξυπηρέτησή τους με ξαπλώστρες, πετσέτες, ομπρέλες και τυχόν ειδικά αιτήματα.Στήσιμο &amp; Καθαριότητα: Προετοιμασία και διατήρηση του χώρου παραλίας ή πισίνας, εξασφαλίζοντας καθαριότητα και τακτική παρουσίαση.Επίβλεψη Ασφάλειας: Παρακολούθηση δραστηριοτήτων επισκεπτών για την τήρηση των κανόνων ασφαλείας· άμεση αναφορά τυχόν κινδύνων ή περιστατικών.Πετσέτες &amp; Προμήθειες: Διαχείριση της διανομής πετσετών και του αποθέματος παροχών, ώστε οι επισκέπτες να έχουν ό,τι χρειάζονται.Ομαδική Συνεργασία: Συνεργασία με ναυαγοσώστες και υπαλλήλους F&amp;B για την παροχή απρόσκοπτης εξυπηρέτησης.ΠροσόνταΑντίστοιχη εμπειρία, ιδανικά σε ξενοδοχειακό περιβάλλον, θα θεωρηθεί επιπλέον προσόν.Καλή γνώση Αγγλικών.Δίπλωμα οδήγησης Β’ κατηγορίας θα θεωρηθεί επιπλέον προσόν.Ικανότητες επικοινωνίας και εξυπηρέτησης πελατών.Βασική κατανόηση των κανόνων ασφάλειας πισίνας ή παραλίας.Τι προσφέρουμε&nbsp;Ομάδα&nbsp;Να γίνετε μέλος ενός οργανισμού που νοιάζεται για τους ανθρώπους του, το περιβάλλον και τις τοπικές κοινότητες.Ανάπτυξη&nbsp;Να έχετε περιθώρια ανάπτυξης και εξέλιξης μέσω πολυάριθμων ευκαιριών μάθησης, επαγγελματικής ανάπτυξης και επαγγελματικής ανέλιξης.ΠαροχέςΑνταγωνιστικό πακέτο αποδοχών.Διαμονή και καθημερινή μεταφορά με εταιρικό λεωφορείο.Πλήρης διατροφή.Συνεχής εκπαίδευση.

Βοηθός Παραλίας / Πισίνας Χαλκιδική

Βοηθός Παραλίας / Πισίνας κίσσαμος

Βοηθός Παραλίας / Πισίνας Κέρκυρα

Βοηθός Παραλίας / Πισίνας Κως

The purpose of this position is to run daily activities, reporting and operations of the Front Desk Department (such as check-in, credit limit, check-out, etc.). With experience in a high-quality luxury boutique hotel/resort guest services, the Front Desk Agent will offer the highest level of customer service. Front Desk Agent supports all property operations, ensuring that the highest levels of hospitality and service are provided. Front Desk Agent manages the flow of questions and directs guests within the lobby, as well as support the tracking and resolution of service issues. Key Duties and Responsibilities<ul><li>Encourage and build mutual trust, respect, and cooperation among team members.</li><li>Demonstrate appropriate behaviours.</li><li>Maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.</li><li>Provide information to supervisors, co-workers, by telephone, in written form, e-mail, or in person.</li><li>Provide services for customer satisfaction and retention.</li><li>Support handling complaints, settling disputes, and resolving grievances and conflicts and reporting to manager, or otherwise negotiating with others.</li><li>Provide immediate assistance to guests.</li><li>Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.</li><li>Record guest issues in the guest response tracking system.</li><li>Always follow LQA Standards related to FD operations.</li><li>Respect and maintain Forbes Standards.</li><li>Focus on guest satisfaction and focus on continuous improvement.</li><li>Analyse information and evaluate results in order to choose the best solution and solve problems.</li><li>Support day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily.</li><li>Ensure compliance with all policies, standards and procedures.</li><li>Participate and contribute in the discussion of the work that affects Front Desk department, discuss the ways of service improvement.</li><li>Support implementation of the upselling program, communicating and ensuring process.</li><li>Proceed with check-ins and check-outs.</li><li>Ensure that passports data collected at the check-in and guest registration is done.</li><li>Ensure due outs are done in a timely manner.</li><li>Be fully familiar with the room types, applicable rates, discount and rates structures and rate policies.</li><li>Provide necessary reports to Finance department when needed.</li><li>Credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval from the FOH Manager or Director of Rooms.</li><li>Ensure compliance with all policies, standards and procedures.</li><li>Maximum room occupancy and yield is ensured in line with the standards policy on rates.</li><li>Daily check of arrival list, making sure all rooms are assigned according to category booked and guest preferences.</li><li>Close communication is maintained with the Housekeeping department on check-outs, room moves, forecast occupancies.</li><li>All charges are correctly entered onto the guest’s folio and that this is always kept up to date.</li><li>The float, cash and credit card takings for the shift are balanced and the necessary cashier reports completed. Declares any overage or shortage on this report.</li><li>To be very meticulous in completing the daily checklist and check that it has been done during shift handover.</li><li>To assist with any other duties as required by the Director or another member of the management team.</li></ul>Education or Certification<ul><li>Minimum two years working in a luxury, or boutique hotel in Front Office department</li><li>Must be proficient in hospitality guest services and team development</li><li>Previous guest service and reservations experience preferred.</li><li>Excellent written and oral communication skills required, must be fluent in verbal and written English</li><li>Excellent computer and typing skills are required. Microsoft Office proficiency and Opera.</li><li>Excellent listening and comprehension skills required.</li></ul>

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