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Wavemaker Hospitality, the leading hotel company in Cyprus and Greece, is expanding its operations. We seek to employ the position of&nbsp;Risk and Compliance Lead&nbsp;in the islands of Rhodes and Crete for the season 2026.&nbsp;Position:&nbsp;Risk and Compliance Lead Locations:&nbsp;Crete (Heraklion) &amp; RhodesEducation Requirements &amp; Skills:<ul><li>University Diploma or Degree.</li><li>Fluent in English (spoken and written).</li><li>Previous hotel operations experience is an advantage.</li><li>Excellent communication, organizational, and analytical skills.</li><li>Strong attention to detail and ability to work independently.</li></ul>Experience, Qualifications &amp; Certification Requirements:<ul><li>Background in Food Technology, Biology, Chemical Engineering, or related fields.</li><li>Experience with management system implementation (ISO 9001, 22000, 14001,45001, Travelife ) is a plus.</li><li>Basic training in ISO 9001, 14001 &amp; 22000 management systems</li><li>Internal audit experience and strong auditing skills.</li><li>Good knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook).</li><li>Knowledge of local and international health, safety, and environmental regulations is advantageous.</li></ul>Key Responsibilities:<ul><li>Implement, monitor, and maintain Risk Management and Compliance programs across hotel operations.</li><li>Conduct regular audits to ensure adherence to company policies, processes and procedure, international and legal requirements.</li><li>Perform H&amp;S risk Assessment, identify potential risks and propose corrective actions or preventive measures.</li><li>Lead Food Safety, Health &amp; Safety, and Environmental Management initiatives within hotel based on group guidelines.</li><li>Prepare reports and presentations for management highlighting compliance status, risks, and mitigation plans.</li><li>Carry out daily and monthly duties as per Wavemaker Hospitality group procedures</li><li>Coordinate with hotel managers and staff to ensure consistent application of procedures.</li><li>Train staff on compliance, food safety, health and safety, emergency, and sustainability</li><li>Monitor and report on emerging industry regulations and trends to ensure company compliance.</li><li>Collaborate with cross-functional teams to improve processes and reduce risks.</li></ul>What We Offer:<ul><li>Comprehensive training on company processes and procedures.</li><li>Opportunity for professional growth and career development.</li><li>Secure employment with a stable company.</li><li>Pleasant and supportive work environment.</li><li>Continuous support and guidance throughout employment.</li><li>Accommodation (where applicable), competitive salary package, and benefits as per Greek legislation.</li></ul>Application Instructions:<ul><li>Only candidates meeting the above qualifications will be contacted.</li><li>All CVs will be treated with strict confidentiality.</li></ul>

Risk and Compliance Lead Rhodes 

AMOH, a Luxury Collection Resort, Rhodes by Marriott International, operated by Wavemaker Hospitality, a Group with 45 years of expertise in hospitality and a rich portfolio of brands with over 50 hotels, is a luxurious, rare, and captivating gem in one of the most extraordinary places in the world. A mythical resort on a private peninsula near the ancient town of Lindos in Rhodes. In this place shaped by myths and history, we are seeking individuals with a passion for growth.Become part of our dynamic team, contributing to the creation of refined experiences through authentic hospitality, the promotion of cultural heritage and the love for gastronomy.Position: Front Office Agent Location: AMOH Hotel Department: Rooms DivisionAbout the Role As a Front Office Agent, you will be the first point of contact for our guests, delivering warm, anticipatory, and personalised service in line with Marriott standards. You will ensure a seamless check-in and check-out experience, handle guest requests with professionalism, and represent the welcoming spirit of AMOH Hotel.Key Responsibilities<ul><li>Welcome guests and provide efficient, courteous check-in / check-out services</li><li>Handle room assignments, payments, and guest queries</li><li>Deliver personalised service and resolve issues promptly to ensure guest satisfaction</li><li>Coordinate with Housekeeping, Concierge, and other departments</li><li>Maintain accuracy in reservations and guest profiles</li><li>Follow Marriott brand standards in grooming, communication, and service delivery</li></ul>Requirements&nbsp;<ul><li>Previous experience in Front Office within a 4–5 star hotel preferred</li><li>Excellent communication skills in English (additional languages an advantage)</li><li>Customer-service mindset and positive attitude</li><li>Familiarity with PMS systems (Opera)</li><li>Ability to work in shifts, including weekends and holidays</li></ul>Benefits<ul><li>Accommodation (if necessary) and board.</li><li>Social insurance and other benefits according to Greek legislation.</li><li>Opportunities to participate in professional training and development programs.</li><li>Work in a multicultural and dynamic environment.</li><li>Excellent career advancement opportunities within the organization.</li></ul>

AMOH, a Luxury Collection Resort, Rhodes | Front Office Agent

AMOH, a Luxury Collection Resort, Rhodes by Marriott International, operated by Wavemaker Hospitality, a Group with 45 years of expertise in hospitality and a rich portfolio of brands with over 50 hotels, is a luxurious, rare, and captivating gem in one of the most extraordinary places in the world. A mythical resort on a private peninsula near the ancient town of Lindos in Rhodes. In this place shaped by myths and history, we are seeking individuals with a passion for growth.Become part of our dynamic team, contributing to the creation of refined experiences through authentic hospitality, the promotion of cultural heritage and the love for gastronomy.Position: At Your Service Agent Location: AMOH Hotel Department: Rooms DivisionAbout the Role As an At Your Service Agent, you will be responsible for managing all guest calls and requests with efficiency, courtesy, and genuine hospitality. Acting as the central point of contact, you ensure that every request is handled with accuracy and delivered in a timely manner according to Marriott service standards.Key Responsibilities<ul><li>Answer all internal and external calls in a professional and friendly manner</li><li>Process guest requests and coordinate with operational departments</li><li>Handle wake-up calls, guest inquiries, and complaints</li><li>Log, track, and follow up on all requests to completion</li><li>Provide accurate information about hotel services and local attractions</li><li>Uphold Marriott communication and service etiquette</li></ul>Requirements&nbsp;<ul><li>Previous customer service or call-center experience; hotel experience preferred</li><li>Excellent telephone etiquette and communication skills</li><li>Strong organisational skills and attention to detail</li><li>Ability to multitask in a fast-paced environment</li><li>Fluency in English; additional languages are a plus</li></ul>Benefits<ul><li>Accommodation (if necessary) and board.</li><li>Social insurance and other benefits according to Greek legislation.</li><li>Opportunities to participate in professional training and development programs.</li><li>Work in a multicultural and dynamic environment.</li><li>Excellent career advancement opportunities within the organization.</li></ul>

AMOH, a Luxury Collection Resort, Rhodes | At Your Service Agent

AMOH, a Luxury Collection Resort, Rhodes by Marriott International, operated by Wavemaker Hospitality, a Group with 45 years of expertise in hospitality and a rich portfolio of brands with over 50 hotels, is a luxurious, rare, and captivating gem in one of the most extraordinary places in the world. A mythical resort on a private peninsula near the ancient town of Lindos in Rhodes. In this place shaped by myths and history, we are seeking individuals with a passion for growth.Become part of our dynamic team, contributing to the creation of refined experiences through authentic hospitality, the promotion of cultural heritage and the love for gastronomy.Position: Bell Boy / BellmanLocation: AMOH Hotel Department: Guest ExperienceAbout the Role As a Bell Boy, you are responsible for delivering friendly, welcoming, and attentive service from the moment guests arrive. You will assist with luggage, transportation, and directional support, ensuring guests are guided smoothly through their AMOH Hotel experience.Key Responsibilities<ul><li>Welcome guests at the entrance and assist with luggage</li><li>Escort guests to their rooms and explain hotel services</li><li>Deliver messages, packages, and amenities</li><li>Handle transportation arrangements and assist with taxis, valet, or parking</li><li>Maintain the lobby area and ensure a clean, organised environment</li><li>Support Concierge and Front Office operations when needed</li></ul>Requirements<ul><li>Previous experience in a luxury hotel environment is an advantage</li><li>Positive attitude, strong customer service orientation</li><li>Professional grooming and communication skills</li><li>Physical ability to lift and move luggage</li><li>English language required; additional languages beneficial</li></ul>Benefits<ul><li>Accommodation (if necessary) and board.</li><li>Social insurance and other benefits according to Greek legislation.</li><li>Opportunities to participate in professional training and development programs.</li><li>Work in a multicultural and dynamic environment.</li><li>Excellent career advancement opportunities within the organization.</li></ul>

AMOH, a Luxury Collection Resort, Rhodes | Bellman

Επιθυμούμε να εντάξουμε στο δυναμικό του ξενοδοχείου μας&nbsp;Sol by Meliá Cosmopolitan&nbsp;4* στην Ιαλυσό Ρόδου:ΥΠΑΛΛΗΛΟ ΤΜΗΜΑΤΟΣ ΣΥΝΤΗΡΗΣΗΣ για την απογευματινή βάρδιαΑπαιτούμενα προσόντα και δεξιότητες:<ul><li>Ειδικότητα ηλεκτρολόγου ή υδραυλικού</li><li>Ομαδικό πνεύμα</li><li>Συνέπεια και οργάνωση</li><li>Ικανότητα σωστής επικοινωνίας</li><li>Ευχέρεια στην κίνηση</li><li>Εμπειρία σε αντίστοιχη θέση θα θεωρηθεί πρόσθετο προσόν</li></ul>&nbsp;Καθήκοντα και αρμοδιότητες:<ul><li>Εργασίες καθημερινής συντήρησης σε δωμάτια πελατών και λοιπές εγκαταστάσεις του ξενοδοχείου</li><li>Συνεργασία με τα υπόλοιπα μέλη του τμήματος συντήρησης</li></ul>&nbsp;Προσφέρονται:<ul><li>Πολύ καλές απολαβές</li><li>Επαγγελματικό και ευχάριστο εργασιακό περιβάλλον</li><li>Συνεχής εκπαίδευση</li><li>Δυνατότητες επαγγελματικής εξέλιξης</li></ul>Οι ενδιαφερόμενοι καλούνται να υποβάλλουν την αίτησή τους για να έχουν την ευκαιρία να εργαστούν σε ένα ευχάριστο και υποστηρικτικό περιβάλλον, σε μία σταθερά αναπτυσσόμενη εταιρεία του ξενοδοχειακού κλάδου.Όλες οι υποβληθείσες αιτήσεις και πληροφορίες θα εξεταστούν υπό συνθήκες απόλυτης εχεμύθειας και σύμφωνα με τον Γενικό Κανονισμό Προστασίας Προσωπικών Δεδομένων (GDPR).

ΥΠΑΛΛΗΛΟΣ ΣΥΝΤΗΡΗΣΗΣ - Cosmopolitan

Επιθυμούμε να εντάξουμε στο δυναμικό του ξενοδοχείου μας&nbsp;Sol by Meliá COSMOPOLITAN 4*&nbsp;στην Ιαλυσό Ρόδου:Υπάλληλο υποδοχής / Front office agentΑπαιτούμενα προσόντα και δεξιότητες:<ul><li>Εμπειρία τουλάχιστον 2 ετών σε αντίστοιχη θέση</li><li>Πολύ καλή γνώση αγγλικών - γερμανικών - γαλλικών</li><li>Πολύ καλή γνώση υπολογιστών (MS Office, email, internet)</li><li>Πτυχίο Σχολής Τουριστικών Επαγγελμάτων θα θεωρηθεί επιπλέον προσόν</li><li>Ευχάριστη προσωπικότητα και ομαδικό πνεύμα</li><li>Συνέπεια και οργάνωση</li><li>Άριστες δεξιότητες εξυπηρέτησης πελατών και επικοινωνίας</li><li>Ικανότητα στη διαχείριση αιτημάτων και παραπόνων</li><li>Εστίαση στην ικανοποίηση των πελατών και στην παροχή υπηρεσιών υψηλής ποιότητας</li><li>Επαγγελματική συμπεριφορά και εμφάνιση</li></ul>&nbsp;Καθήκοντα και αρμοδιότητες:<ul><li>Καλωσορίζει τους πελάτες και τους ενημερώνει για τις παροχές και τις εγκαταστάσεις του ξενοδοχείου</li><li>Διεκπεραιώνει αποτελεσματικά τις αφίξεις και τις αναχωρήσεις των πελατών</li><li>Ενημερώνει τους πελάτες για τα σημεία ενδιαφέροντος της περιοχής</li><li>Απαντά σε αιτήματα πελατών</li><li>Επικοινωνεί με όλα τα τμήματα για την διεκπεραίωση απαιτούμενων εργασιών και αιτημάτων των πελατών</li><li>Συνεργάζεται στενά με το τμήμα οροφοκομίας και το τμήμα συντηρήσεων</li></ul>&nbsp;Προσφέρονται:<ul><li>Ικανοποιητικό πακέτο αποδοχών</li><li>Συμμετοχή σε πρόγραμμα ιδιωτικής ασφάλειας υγείας</li><li>Γεύματα εντός του ξενοδοχείου</li><li>Επαγγελματικό και ευχάριστο εργασιακό περιβάλλον</li><li>Συνεχής εκπαίδευση</li><li>Δυνατότητες επαγγελματικής εξέλιξης</li></ul>Οι ενδιαφερόμενοι/ες&nbsp;καλούνται να υποβάλλουν την αίτησή τους για να έχουν την ευκαιρία να εργαστούν σε ένα ευχάριστο και υποστηρικτικό περιβάλλον, σε μία σταθερά αναπτυσσόμενη εταιρεία του ξενοδοχειακού κλάδου.Όλες οι υποβληθείσες αιτήσεις και πληροφορίες θα εξεταστούν υπό συνθήκες απόλυτης εχεμύθειας και σύμφωνα με τον Γενικό Κανονισμό Προστασίας Προσωπικών Δεδομένων (GDPR).

ΥΠΑΛΛΗΛΟΣ ΥΠΟΔΟΧΗΣ / FRONT OFFICE AGENT - COSMOPOLITAN

At H Hotels Collection, we are currently looking for a dynamic and experienced Front Office Manager to join our team. In this role, you will be responsible for overseeing all front office personnel and ensuring the efficient execution of daily operations. The Front Office Manager will lead and coordinate the activities of the front desk, guest relations, and telephone services, with a strong focus on meeting our guests expectations.What You’ll Be Responsible For:<ul><li>Ensuring the seamless operation of the Front Office Department.</li><li>Overseeing daily front desk activities, maintaining high standards of service and meeting guest expectations.</li><li>Leading and supervising the reception team, providing ongoing feedback to enhance service quality.</li><li>Ensuring full compliance with H Hotels Collection procedures and protocols at the front desk.</li><li>Engaging with guests to deliver exceptional service and uphold product excellence.</li><li>Handling and resolving any issues or challenges that may arise efficiently.</li><li>Coordinating with Reservations and Housekeeping to meet daily operational needs.</li><li>Fostering a culture of trust, respect, and collaboration among team members.</li><li>Building strong interdepartmental relationships and promoting teamwork.</li><li>Motivating and training staff to meet performance goals in both quality and productivity.</li></ul>What We’re Looking For:<ul><li>Bachelor’s degree in hospitality management or a related field.</li><li>Minimum of 2 years’ experience in a similar role within a 5-star hotel environment.</li><li>Solid understanding of hotel standards and procedures, including ISO 9001, 14001, and 22000 implementations.</li><li>Proficiency in PMS software, ideally Opera or similar reservation management systems.</li><li>Strong command of MS Office, particularly Excel and Word.</li><li>Excellent verbal and written communication skills in English; additional languages are an asset.</li><li>A customer-focused mindset with a passion for service excellence.</li><li>Proven ability to organize, coordinate, and lead teams in a fast-paced environment.</li><li>Outstanding interpersonal and communication skills to engage effectively with guests, staff, and departments.</li><li>Demonstrated leadership capabilities and a collaborative spirit.</li><li>Problem-solving skills to address guest concerns and team-related issues.</li></ul>Why Join Us:<ul><li>Competitive salary and career growth opportunities within a rapidly expanding hospitality group.</li><li>Accommodation and meals will be provided, if necessary.</li><li>Ongoing training aligned with our company’s standards and development goals.</li><li>A supportive work environment that values its people, the planet, and the local community.</li></ul>&nbsp;&nbsp;All applications and submitted information will be treated with strict confidentiality.

Front Office Manager

Επιθυμούμε να εντάξουμε στο δυναμικό του ξενοδοχείου μας&nbsp;Sol by Meliá COSMOPOLITAN HOTEL 4*&nbsp;στη&nbsp;Ρόδο:Μάγειρες&nbsp;/ Μαγείρισσες Β΄&nbsp;&nbsp;Απαιτούμενα προσόντα και δεξιότητες:<ul><li>Εμπειρία τουλάχιστον 2 ετών σε αντίστοιχη θέση</li><li>Πτυχίο Σχολής με κατεύθυνση Μαγειρικής τέχνης θα θεωρηθεί επιπλέον προσόν</li><li>Ομαδικό πνεύμα</li><li>Συνέπεια και οργάνωση</li><li>Ικανότητα σωστής επικοινωνίας</li><li>Εστίαση στην ικανοποίηση των πελατών</li></ul>Καθήκοντα και αρμοδιότητες:<ul><li>Ακολουθεί τις οδηγίες του Σεφ</li><li>Συνεργάζεται αρμονικά με την ομάδα της κουζίνας</li><li>Τηρεί τους κανόνες για την υγιεινή και ασφάλεια των τροφίμων</li><li>Τηρεί τους κανόνες για την ατομική υγιεινή</li></ul>Προσφέρονται:<ul><li>Ικανοποιητικές αποδοχές</li><li>Συμμετοχή σε ομαδικό αφαλιστήριο ζωής</li><li>Επαγγελματικό και ευχάριστο εργασιακό περιβάλλον</li><li>Συνεχής εκπαίδευση</li><li>Δυνατότητες επαγγελματικής εξέλιξης</li></ul>Οι ενδιαφερόμενοι/ες καλούνται να υποβάλλουν την αίτησή τους για να έχουν την ευκαιρία να εργαστούν σε ένα ευχάριστο και υποστηρικτικό περιβάλλον, σε μία σταθερά αναπτυσσόμενη εταιρεία του ξενοδοχειακού κλάδου.Όλες οι υποβληθείσες αιτήσεις και πληροφορίες θα εξεταστούν υπό συνθήκες απόλυτης εχεμύθειας και σύμφωνα με τον Γενικό Κανονισμό Προστασίας Προσωπικών Δεδομένων (GDPR).

ΜΑΓΕΙΡΑΣ / ΜΑΓΕΙΡΙΣΣΑ - COSMOPOLITAN

The Housekeeping Manager will ensure that the highest level of cleanliness and maintenance is achieved while supporting the company's philosophy of Greek hospitality.Responsibilities<ul><li>Manage the overall housekeeping and laundry operations, including managing a team of housekeepers and ensuring that they are providing exceptional service to guests</li><li>Supervise the operation of linen, uniform, supply and storage rooms.&nbsp;</li><li>Develop and maintain effective working relationships with other departments to ensure seamless communication and cooperation across all aspects of operations</li><li>Inspect and approve all supply requisitions for the housekeeping department, and maintain par stock, inventory control, and cost-control procedures for all materials.</li><li>Establish and maintain standard operating procedures (SOP) for cleaning and initiate new procedures to increase the efficiency of labor and product use.</li><li>Ensure that all equipment and machinery, including guest room appliances, are in good working order through regular inspections and maintenance</li><li>Train, mentor, and support the housekeeping staff to ensure that they have the tools and knowledge they need to provide excellent service to guests</li></ul>Requirements<ul><li>At least 5 years of housekeeping management experience in a luxury hospitality environment</li><li>Excellent communication skills, with the ability to interact effectively with guests and staff at all levels of the organization</li><li>Good organizational and time management skills, with the ability to prioritize tasks effectively</li><li>Strong attention to detail, with a thorough understanding of housekeeping and laundry operations</li><li>Ability to multitask in a fast-paced and dynamic environment</li><li>Proficient in MS Office and other relevant computer programs. Knowledge of the Protel PMS will be considered as an asset&nbsp;</li></ul>Benefits<ul><li>Competitive salary and other benefits (as per local legislation)</li><li>Advanced opportunities for professional growth</li><li>Accommodation (if necessary) and board</li><li>Participation in educational programs</li><li>Diverse and multicultural environments</li><li>Professional skills development</li></ul>

Housekeeping Manager

We are looking for an experienced and talented individual as a&nbsp;Reservations Manager&nbsp;to join the awarded-winning 5* Atlantica Dreams Resort team in&nbsp;Rhodes&nbsp;island for the season 2025.The Reservations Manager is responsible for overseeing all aspects of the hotel’s reservation operations, ensuring the efficient and effective handling of bookings while maintaining the highest customer service standards. This position requires an individual who can manage room availability, pricing, and reservations systems while also working closely with other departments to optimize revenue and guest satisfaction.Responsibilities<ul><li>Ensure all reservations are accurately recorded in the property management system (PMS) and reflect current availability.</li><li>Monitor booking patterns and trends, and adjust pricing or availability strategies to optimize occupancy and revenue.</li><li>Oversee the daily operations of the reservations department, ensuring the timely and accurate processing of all bookings.</li><li>Supervise the team in handling reservation requests, cancellations, modifications, and special requests following hotel policies and procedures</li><li>Work closely with other departments to ensure seamless coordination in handling reservations.</li><li>Address and resolve any concerns or complaints promptly and effectively.</li><li>Respond to guest inquiries, requests, and concerns professionally and courteously.</li><li>Maintain clear and open communication with other hotel departments to ensure seamless guest experiences.</li><li>Communicate effectively with the Front Office, Housekeeping, Sales, and Revenue teams to ensure smooth operations and accurate information flow regarding reservations and room availability.</li><li>Ensure compliance with all company policies and procedures, including health and safety regulations, data protection, and security procedures.</li></ul>Requirements<ul><li>Bachelor's degree in hospitality or business administration, or related field.</li><li>Previous experience of at least 3 years in a supervisory or managerial role in a 4- or 5-star hotel.</li><li>Excellent communication and interpersonal skills, with the ability to interact effectively with guests and staff.</li><li>Strong organizational, time-management skills, problem-solving and decision-making skills, with the ability to handle complex and/or escalated guest issues and find creative solutions</li><li>Strong understanding of hotel operations, revenue management, and reservations systems.</li><li>Fluent in English; additional languages a plus.</li><li>Familiarity with hotel reservation systems.</li></ul>Benefits<ul><li>Competitive salary and other benefits (as per local legislation)</li><li>Advanced opportunities for professional growth</li><li>Accommodation (if necessary) and board</li><li>Participation in educational programs</li><li>Diverse and multicultural environments</li><li>Professional skills development</li></ul>

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risk and compliance lead rhodes

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υπαλληλος συντηρησης - cosmopolitan

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