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Intellectica is recruiting a highly motivated&nbsp;Customer Service Representative&nbsp;on behalf of our client, a company that specializes in the import, retail, and wholesale trade of water filters, water distribution, and bottling. Based in Athens, the candidate’s primary responsibility will be to deliver exceptional customer service and provide support throughout the ordering process.Key activities and responsibilities of this role include:<ul><li>Serving as the main point of contact for customers, responding to inquiries, providing product information, and resolving any issues or concerns in a timely and professional manner</li><li>Assisting customers with placing orders, ensuring accuracy and efficiency throughout the process</li><li>Maintaining a thorough understanding of the company’s product offerings, features, and benefits to effectively communicate and assist customers</li><li>Collaborating with internal teams such as sales, logistics, and technical support to ensure smooth order processing and delivery</li><li>Providing exceptional customer service by actively listening to customers, understanding their needs, and offering suitable solutions</li><li>Any other task that may be required from time-to-time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree is considered a&nbsp;plus</li><li>Knowledge of Microsoft Office suite (Word, Excel)</li><li>Knowledge of ERP or CRM software is considered a&nbsp;plus</li></ul>Core competencies of a successful candidate:<ul><li>Excellent communication and interpersonal skills; personable and engaging</li><li>Strong problem-solving skills and ability to handle customer complaints with tact and diplomacy</li><li>Strong organizational skills with the ability to prioritize tasks effectively</li><li>A genuine multi-tasker with the ability to work well under pressure, as well as independently</li><li>Excellent collaboration skills to cooperate effectively with team members</li></ul>

Customer Service Representative int-0357

Intellectica is recruiting an ambitious and detail-oriented&nbsp;Account Manager&nbsp;on behalf of a leading strategic communications and consulting agency renowned for its cross-sector influence across more than 13 industries. Based in Athens, Greece, the successful candidate will play a pivotal role in driving projects end-to-end and delivering high-quality and effective solutions that meet client objectives and drive business growth.Key activities and responsibilities of this role include:<ul><li>Managing a portfolio of client accounts and ensuring excellence in service delivery and communication strategy implementation</li><li>Developing and executing brand communication strategies across traditional and digital channels</li><li>Collaborating with creative, digital, and strategy teams to ensure consistency and alignment in messaging</li><li>Acting as the primary point of contact for assigned clients and providing ongoing strategic support</li><li>Crafting and supervising brand messaging, editorial content, press releases, and social media calendars</li><li>Monitoring media coverage, compiling performance reports, and identifying insights for optimization</li><li>Coordinating and supporting the execution of PR events, brand activations, and influencer campaigns</li><li>Staying up-to-date and proactive on topics relating to client competition, industry trends and safeguarding internal communication</li><li>Any other task that may be required from time to time</li></ul>&nbsp;Professional experience &amp; qualifications of a successful candidate:<ul><li>BSc and/or MSc degree in Communications, Marketing, or a related discipline or a related field</li><li>At least 3 years of professional experience in brand communications, or integrated marketing, preferably within an agency environment</li><li>Demonstrating a strong track record in executing brand communication campaign</li><li>Proficiency in MS Office Suite (especially in Excel &amp; PowerPoint)</li><li>Fluent in Greek and English</li></ul>&nbsp;Core competencies of a successful candidate:<ul><li>Strong strategic mindset and the ability to work under pressure with poise and clarity</li><li>Exceptional communication, negotiation, and presentation skills</li><li>Strong organizational and project management skills with the ability to handle multiple projects and daily tasks end-to-end, while maintaining attention to detail and adherence to standards of excellence</li><li>A problem-solver able to effectively navigate client relationships</li><li>Able to promote the company’s teamwork spirit, collaborating seamlessly across departments to achieve shared organizational objectives</li><li>A can-do attitude showing willingness to take on responsibilities and go the extra mile</li></ul>Apply Now

Account Manager int-0347

Intellectica is recruiting an&nbsp;Advertising Manager&nbsp;on behalf of its client, a prominent media organization with a strong footprint across print, digital, and other content platforms. Renowned for its influential portfolio and commitment to innovation, the company is evolving into a dynamic, tech-driven media group dedicated to delivering high-quality content. Based in Athens, Greece, this role reports directly to senior commercial leadership and plays a key part in cultivating client partnerships and driving advertising revenue across multiple channels by offering customized, cross-platform media solutions.Key activities and responsibilities of this role include:<ul><li>Building and maintaining strong, long-term client relationships to ensure satisfaction and ongoing collaboration</li><li>Identifying opportunities and providing integrated advertising solutions across print, digital, and other media platforms</li><li>Developing and delivering customized proposals and sales strategies aligned with client needs</li><li>Collaborating with internal teams to ensure seamless execution of campaigns across all media types</li><li>Monitoring industry trends and competitive activity to adjust commercial approaches as needed</li><li>Achieving and exceeding set sales targets and key performance indicators</li><li>Advising clients on campaign optimization for maximum impact and effectiveness</li><li>Tracking campaign performance metrics and presenting actionable insights and results</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in Communications &amp; Media Studies, Business, or a relevant field</li><li>Minimum of 5 years of professional experience in advertising sales within media, publishing, or related industries</li><li>Demonstrated ability to manage and grow client accounts strategically</li><li>Proficiency in Microsoft PowerPoint and Excel (XLS)</li><li>Existing client portfolio will be considered a strong asset</li><li>Fluency in Greek and English</li></ul>Core competencies of a successful candidate:<ul><li>Excellent communication and presentation skills (written and verbal)</li><li>Strong negotiation and problem-solving skills</li><li>Results-driven with a focus on targets</li><li>Ability to handle multiple projects simultaneously</li><li>Adaptability in a fast-paced environment</li></ul>

Advertising Manager int-0323

Intellectica&nbsp;is&nbsp;recruiting&nbsp;an&nbsp;experienced&nbsp;Retail&nbsp;Store&nbsp;Manager&nbsp;on&nbsp;behalf&nbsp;of&nbsp;a&nbsp;leading&nbsp;company&nbsp;in&nbsp;the&nbsp;home&nbsp;furnishings&nbsp;industry&nbsp;that&nbsp;specializes&nbsp;in&nbsp;designing&nbsp;and&nbsp;manufacturing&nbsp;high-quality&nbsp;kitchens&nbsp;in&nbsp;Greece.&nbsp;Based&nbsp;in&nbsp;Athens,&nbsp;the&nbsp;candidate’s&nbsp;primary&nbsp;goal&nbsp;is&nbsp;to&nbsp;contribute&nbsp;to&nbsp;the&nbsp;growth&nbsp;of&nbsp;the&nbsp;company,&nbsp;driving&nbsp;sales&nbsp;of&nbsp;the&nbsp;company’s&nbsp;retail&nbsp;stores.Key&nbsp;activities&nbsp;and&nbsp;responsibilities&nbsp;of&nbsp;this&nbsp;role&nbsp;include:<ul><li>Managing&nbsp;and&nbsp;overseeing&nbsp;the&nbsp;day-to-day&nbsp;operations&nbsp;of&nbsp;two&nbsp;retail&nbsp;stores,&nbsp;taking&nbsp;ownership&nbsp;of&nbsp;their&nbsp;commercial&nbsp;success</li><li>Championing&nbsp;a&nbsp;culture&nbsp;of&nbsp;outstanding&nbsp;customer&nbsp;service&nbsp;and&nbsp;experience,&nbsp;ensuring&nbsp;high&nbsp;customer&nbsp;satisfaction&nbsp;rates&nbsp;and&nbsp;retention</li><li>Setting&nbsp;quantitative&nbsp;and&nbsp;qualitative&nbsp;targets&nbsp;for&nbsp;store&nbsp;staff,&nbsp;based&nbsp;on&nbsp;the&nbsp;company’s&nbsp;strategy,&nbsp;and&nbsp;managing/motivating&nbsp;the&nbsp;sales&nbsp;teams&nbsp;to&nbsp;achieve&nbsp;them</li><li>Recruiting,&nbsp;engaging&nbsp;and&nbsp;developing&nbsp;winning&nbsp;store&nbsp;teams</li><li>Monitoring&nbsp;and&nbsp;analyzing&nbsp;the&nbsp;performance&nbsp;(KPIs)&nbsp;of&nbsp;the&nbsp;stores,&nbsp;sales,&nbsp;and&nbsp;customer&nbsp;data&nbsp;to&nbsp;identify&nbsp;trends&nbsp;and&nbsp;opportunities&nbsp;for&nbsp;improvement</li><li>Ensuring&nbsp;adherence&nbsp;of&nbsp;the&nbsp;stores&nbsp;to&nbsp;the&nbsp;company’s&nbsp;branding&nbsp;and&nbsp;merchandising&nbsp;guidelines</li><li>Ensuring&nbsp;compliance&nbsp;with&nbsp;legal,&nbsp;safety,&nbsp;security,&nbsp;sustainability,&nbsp;urban&nbsp;planning,&nbsp;and&nbsp;other&nbsp;requirements&nbsp;governing&nbsp;the&nbsp;operation&nbsp;of&nbsp;retail&nbsp;stores</li><li>Leading&nbsp;and&nbsp;coordinating&nbsp;with&nbsp;the&nbsp;departments&nbsp;involved&nbsp;in&nbsp;store&nbsp;openings,&nbsp;renovations,&nbsp;and&nbsp;refurbishments</li><li>Daily&nbsp;involvement&nbsp;in&nbsp;digital&nbsp;customer&nbsp;relationship&nbsp;management&nbsp;and&nbsp;corporate&nbsp;processes</li><li>Any&nbsp;other&nbsp;task&nbsp;that&nbsp;may&nbsp;be&nbsp;required&nbsp;from&nbsp;time&nbsp;to&nbsp;time</li></ul>Professional&nbsp;experience&nbsp;&amp;&nbsp;qualifications&nbsp;of&nbsp;a&nbsp;successful&nbsp;candidate:<ul><li>BSc&nbsp;in&nbsp;Business&nbsp;Administration,&nbsp;marketing,&nbsp;or&nbsp;a&nbsp;related&nbsp;field</li><li>3+&nbsp;years’&nbsp;professional&nbsp;experience&nbsp;in&nbsp;retail&nbsp;sales,&nbsp;business&nbsp;development&nbsp;and&nbsp;store&nbsp;management&nbsp;roles</li><li>Experience&nbsp;in&nbsp;commercial&nbsp;management&nbsp;and&nbsp;CRM/ERP&nbsp;systems</li><li>Proven&nbsp;experience&nbsp;in&nbsp;managing&nbsp;experienced&nbsp;sales&nbsp;teams&nbsp;and&nbsp;achieving&nbsp;quantitative&nbsp;and&nbsp;qualitative&nbsp;goals</li><li>Comfortable&nbsp;with&nbsp;MS&nbsp;office&nbsp;and&nbsp;related&nbsp;tools</li><li>Fluent&nbsp;in&nbsp;English&nbsp;and&nbsp;Greek</li></ul>Core&nbsp;competencies&nbsp;of&nbsp;a&nbsp;successful&nbsp;candidate:<ul><li>Driven,&nbsp;self-motivated,&nbsp;hard-working,&nbsp;trustworthy&nbsp;and&nbsp;client-focused</li><li>Avid&nbsp;multi-tasker&nbsp;with&nbsp;advanced&nbsp;organizational&nbsp;skills&nbsp;and&nbsp;strong&nbsp;focus&nbsp;on&nbsp;results</li><li>Effective&nbsp;communicator&nbsp;(both&nbsp;verbal&nbsp;and&nbsp;written)</li><li>Personable&nbsp;and&nbsp;engaging,&nbsp;able&nbsp;to&nbsp;build&nbsp;strong&nbsp;relationships&nbsp;and&nbsp;work&nbsp;in&nbsp;teams</li><li>Confident&nbsp;and&nbsp;able&nbsp;to&nbsp;work&nbsp;well&nbsp;under&nbsp;pressure</li></ul>Benefits&nbsp;provided&nbsp;by&nbsp;the&nbsp;company:<ul><li>Competitive&nbsp;salary</li><li>Mobile&nbsp;phone</li><li>Laptop</li></ul>Apply Now

Retail Store Manager int-0307

Intellectica is recruiting a highly motivated&nbsp;Sales Manager&nbsp;on behalf of a distinguished company in the automotive industry. Recognized for its commitment to excellence and innovation, the company has established itself as a trusted partner for leading automotive brands, offering a comprehensive range of services, including authorized sales and after-sales support. The successful candidate will report directly to senior management and play a pivotal role in driving sales strategies, achieving business objectives in retail sales operations, and expanding B2B channels.Key activities and responsibilities of this role include:<ul><li>Developing and implementing comprehensive sales strategies that drive both retail and B2B revenue streams</li><li>Ensuring alignment with corporate goals and proactively adjust plans based on market trends and performance analysis</li><li>Leading and overseeing the entire sales process, from initial customer inquiries and leading generation to negotiation, closing deals, and post-sales engagement</li><li>Identifying and developing new business opportunities in the leasing and corporate fleet sales sector</li><li>Establishing strategic partnerships with businesses, car rental companies, and fleet operators to expand the company’s presence in the corporate market</li><li>Supervising, mentoring, and supporting a sales team of eight professionals; setting performance objectives, providing regular training and coaching, and fostering a culture of high performance, teamwork, and customer service excellence</li><li>Analyzing key performance indicators (KPIs) such as sales targets, revenue growth, customer acquisition rates, and conversion metrics</li><li>Working closely with marketing teams to develop targeted sales campaigns, promotions, and initiatives that enhance brand visibility and drive customer engagement</li><li>Keeping up to date with market trends, competitor activities, pricing strategies, and consumer preferences to maintain a competitive edge</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in Business Administration, Marketing, or a related field</li><li>Relevant certifications in sales methodologies or techniques are a strong advantage</li><li>At least 5 years of experience in sales roles, including a minimum of two years in a managerial capacity</li><li>Experience in the automotive industry with a proven track record in both retail and B2B sales</li><li>Proficiency in Microsoft Office (Word, Excel) and experience with ERP and CRM systems</li><li>Fluency in Greek and English (both written and spoken)</li></ul>Core competencies of a successful candidate:<ul><li>Excellent negotiation and communication skills, with the ability to collaborate within cross-functional teams</li><li>Analytical mindset with the ability to assess market trends and data</li><li>Strong capability to establish business networks and approach new customers</li><li>Self-motivated, results oriented and ambitious</li><li>Strong ability to handle pressure and deadlines with attention to detail</li><li>Strong sales planning skills with a focus on identifying customer needs and challenges</li></ul>

Sales Manager int-0304

Based in Aspropyrgos, Attiki and reporting directly to the Sales Supervisor, the ideal candidate will play a vital role in building strong relationships with clients, offering exceptional support, and contributing to the growth of the business.Key activities and responsibilities of this role include:<ul><li>Serving as the primary point of contact for customers, ensuring prompt and effective communication</li><li>Addressing client inquiries, concerns, and complaints with professionalism and efficiency</li><li>Resolving shipment delays, discrepancies, and other logistical issues in a timely manner</li><li>Monitoring shipment progress and proactively informing clients of any changes or challenges</li><li>Assisting in the preparation of shipping documentation, including bills of lading, invoices, and customs forms</li><li>Processing and managing customer quotations, and sales orders in a timely and accurate manner</li><li>Coordinating with the sales team to prepare customized proposals, rate sheets, and service agreements</li><li>Maintaining accurate and up-to-date records of customer interactions, sales activities, and service issues in the CRM system</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>1-3 years of experience in a sales back office, customer support, or a similar role, preferably in the logistics or freight forwarding industry</li><li>A bachelor’s degree will be considered a plus</li><li>Proficiency in Microsoft Office Suite and CRM software</li><li>Fluency in Greek and English is required</li><li>Completed military obligations (if applicable)</li></ul>Core competencies of a successful candidate:<ul><li>Strong communication and interpersonal skills</li><li>Customer-focused approach with a passion for delivering exceptional service</li><li>Proactive, problem-solving approach</li><li>Ability to prioritize tasks and work effectively in a dynamic environment</li></ul>

Sales & Customer Support Specialist int-0282

Based in Athens, Greece, the successful candidate will report directly to the Group Brand Manager and will be responsible for the entire spectrum of brand management, including market research, product lifecycle management and strategic development. This role requires strong collaboration with the Marketing team and other departments to define and implement brand strategies, ensuring the effective positioning and performance of the company’s product portfolio in the Greek market.Key activities and responsibilities of this role include:Strategic Development:<ul><li>Collaborating with the Group Brand Manager and Marketing Manager to propose and refine product positioning and strategies</li><li>Researching and recommending the launch of new profitable products, backed by market data and analysis</li><li>Proposing annual product action plans and budgets, in collaboration with key stakeholders</li></ul>Market Analysis and Reporting:<ul><li>Analyzing the performance, positioning, and distribution of products across the Greek market</li><li>Conducting competitive analysis to stay informed on rival products and market trends</li><li>Monitoring market shares and trends, guiding strategic decisions</li><li>Evaluating product-focused qualitative and quantitative research to recommend improvements for product performance</li><li>Analyzing product data to identify trends, challenges and opportunities</li></ul>Product Oversight:<ul><li>Overseeing product performance across the supply chain, from warehouse to final consumer, by geographic region and customer</li><li>Conducting regular store checks to evaluate the visibility and presentation of products and suggesting corrective actions as needed</li></ul>Collaboration and Implementation:<ul><li>Working closely with the sales and medical information departments to ensure consistent communication and execution of product strategies</li><li>Partnering with advertising agencies, media agencies, and other external collaborators to implement approved plans or projects</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in Marketing, Business Administration or a related field</li><li>Master’s degree in Marketing, MBA and/or related certifications are considered a plus</li><li>At least 2 years’ of experience in a similar role within an FMCG company, preferably in the food service sector</li><li>Proficiency in Microsoft Office Suite and social media platforms</li><li>Fluent in English and Greek (both written and verbal)</li></ul>Core competencies of a successful candidate:<ul><li>Team player with excellent communication skills</li><li>Highly organized and methodical with attention to detail</li><li>Analytical mindset with strong decision-making capabilities</li><li>Creative flair with a focus on delivering result-oriented solutions</li><li>Ability to thrive in fast-paced environments, demonstrating a contemporary business acumen</li></ul>

Intellectica

customer service representative int-0357

Intellectica

account manager int-0347

Intellectica

advertising manager int-0323

Intellectica

retail store manager int-0307

Intellectica

sales manager int-0304

Intellectica

sales & customer support specialist int-0282

Intellectica

brand manager int-0254

Intellectica

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