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We are currently looking for a Senior eCommerce &amp; Omnichannel Manager to join our eCommerce team and take ownership of the eCommerce business from an end-to-end performance, customer journey and omnichannel execution perspective.&nbsp;About the roleThis is a senior business ownership role for a professional with strong retail eCommerce experience, solid omnichannel understanding and the ability to coordinate multiple functions in a complex retail environment. We are looking for someone who can own the eCommerce business performance, define and monitor the right KPIs, identify bottlenecks, coordinate cross-functional stakeholders and ensure that strategic eCommerce and omnichannel initiatives are successfully executed. The ideal candidate combines commercial thinking, operational understanding, customer experience focus, project execution skills and a good understanding of the systems and technologies that support modern retail eCommerce.&nbsp;Key ResponsibilitieseCommerce Business Ownership<ul><li>Own and monitor the overall performance of the eCommerce business across commercial, operational and customer experience KPIs.</li><li>Define, track and optimize key metrics such as sales, conversion rate, AOV, retention, customer satisfaction, fulfillment performance and overall customer journey performance.</li><li>Analyze business performance end-to-end, identify bottlenecks and growth opportunities, and drive corrective actions in collaboration with the relevant teams.</li><li>Translate business performance insights into clear priorities, actions and follow-up plans.</li></ul>Omnichannel Strategy &amp; Customer Experience<ul><li>Lead and support omnichannel initiatives that connect digital channels, stores, logistics, customer care and commercial operations.</li><li>Drive projects such as Click &amp; Collect, Store Pick-up, Express Delivery, Endless Aisle and other customer journey initiatives that enhance convenience, speed and service.</li><li>Ensure a seamless customer experience across online and offline touchpoints.</li><li>Contribute to the continuous evolution of Pet City’s omnichannel model, with a clear focus on customer value and business impact.</li></ul>&nbsp;Cross-Functional Leadership<ul><li>Act as a central coordinator across Commercial, Logistics, IT, Customer Care, Retail Operations and external partners.</li><li>Align stakeholders around business priorities, timelines, dependencies and execution plans.</li><li>Facilitate decision-making and ensure that complex topics move forward efficiently across different teams.</li><li>Build strong working relationships with internal and external stakeholders to enable effective execution.</li></ul>&nbsp;Projects &amp; Execution<ul><li>Lead strategic eCommerce and omnichannel projects from business planning to implementation and post-launch evaluation.</li><li>Manage project timelines, dependencies, risks and deliverables.</li><li>Ensure projects are delivered on time, within scope and aligned with business objectives.</li><li>Measure the impact of initiatives after launch and recommend next steps for optimization.</li></ul>&nbsp;Systems &amp; Technology Collaboration<ul><li>Translate business needs into functional requirements and collaborate closely with IT teams and external vendors.</li><li>Contribute to the optimization of eCommerce systems, integrations, operational flows and customer journey processes.</li><li>Maintain a strong understanding of the technologies supporting eCommerce and omnichannel operations.</li><li>Act as a business partner to technical teams, ensuring that business requirements are clear, prioritized and actionable.</li></ul>&nbsp;What we are looking for<ul><li>5+ years of experience in roles such as eCommerce Manager, Senior eCommerce Manager or Omnichannel Manager, ideally within retail or a similarly complex business environment.</li><li>Proven experience in retail eCommerce, with strong understanding of both commercial performance and operational flows.</li><li>Hands-on experience leading or participating in omnichannel projects such as Click &amp; Collect, Store Pick-up, Express Delivery or similar customer journey initiatives.</li><li>Strong commercial and trading mindset, with ownership of KPIs such as sales, conversion rate, AOV, retention and customer experience.</li><li>Ability to analyze performance end-to-end and identify the key drivers behind business results.</li><li>Excellent stakeholder management and cross-functional collaboration skills.</li><li>Strong project management and execution capabilities in complex environments.</li><li>Good understanding of eCommerce systems, integrations and the technologies that support online and omnichannel operations.</li><li>Ability to translate business needs into functional and operational requirements.</li><li>Strong communication, presentation and problem-solving skills.</li><li>Love for pets and passion for improving the experience of pet parents will be considered a strong plus.</li></ul>&nbsp;This role is ideal for someone who<ul><li>Has worked in organized retail or another complex business environment.</li><li>Understands that eCommerce is not only a digital channel, but a business ecosystem that connects commercial strategy, customer experience, logistics, technology and retail operations.</li><li>Can move comfortably between business performance, customer journey, operational issues and project execution.</li><li>Can influence stakeholders without always having direct authority.</li><li>Wants to contribute to the next phase of Pet City’s omnichannel transformation.</li></ul>&nbsp;What we offer💶 Competitive compensation package 🎓 Opportunities to learn and grow within a dynamic and fast-growing company 💼 Friendly and collaborative working environment 💊 Special prices and discounts on healthcare, well-being, and insurance packages through our network of partners 🩺 Private health insurance coverage 🏷️ Employee discounts on our products and services 🚀 Your professional and personal success is our commitment

Senior e-Commerce & Omnichannel Manager

Αν σας ενδιαφέρει να συμμετέχετε ενεργά στη διαμόρφωση εμπορικής στρατηγικής και να μετατρέπετε τα market insights σε πραγματική ανάπτυξη πωλήσεων, αυτή η θέση μπορεί να σας ενδιαφέρει. Δυναμική εμπορική εταιρεία με διεθνή δραστηριότητα αναζητά στέλεχος Commercial Strategy &amp; Growth Manager που θα συμβάλει στη διαμόρφωση και υλοποίηση Στρατηγικής, συνεργαζόμενο στενά με τα τμήματα Sales, Marketing και τη Διοίκηση.Department:ΔιοίκησηProject Location(s):ΘεσσαλονίκηEducation:Διοίκηση Επιχειρήσεων, Marketing, EngineeringΑρμοδιότητες<ul><li>Συμβάλλει στη διαμόρφωση και υλοποίηση της Commercial &amp; Growth Strategy</li><li>Συνδέει τις ενέργειες Marketing με τους στόχους Sales και ανάπτυξης εσόδων</li><li>Συμμετέχει στον καθορισμό product positioning και εμπορικής κατεύθυνσης</li><li>Παρακολουθεί την αγορά, τον ανταγωνισμό και τα consumer insights</li><li>Υποστηρίζει τον σχεδιασμό στρατηγικών ανάπτυξης προϊόντων, κατηγοριών και αγορών</li><li>Συμβάλλει στη βελτιστοποίηση των καναλιών πωλήσεων και εμπορικών συνεργασιών</li><li>Συμμετέχει στον σχεδιασμό marketing και εμπορικών ενεργειών</li><li>Παρακολουθεί την απόδοση των ενεργειών marketing και sales και προτείνει βελτιώσεις</li><li>Συνεργάζεται στενά με τα τμήματα Sales, Marketing και Product για την επίτευξη των εμπορικών στόχων</li><li>Υποστηρίζει πρωτοβουλίες ανάπτυξης σε νέες αγορές ή διεθνείς συνεργασίες</li></ul>Εμπειρία &amp; γνώσεις<ul><li>6–10 χρόνια εμπειρίας σε ρόλους Marketing, Commercial ή Business Development</li><li>Καλή κατανόηση εμπορικών στρατηγικών και ανάπτυξης αγορών</li><li>Εμπειρία σε εμπορικό περιβάλλον (Retail, Wholesale, FMCG, B2B κ.λπ.)</li><li>Ικανότητα σύνδεσης marketing ενεργειών με αποτελέσματα πωλήσεων</li><li>Πολύ καλή κατανόηση δεδομένων αγοράς και εμπορικών δεικτών απόδοσης</li></ul>Προσωπικά Χαρακτηριστικά<ul><li>Strategic &amp; business-oriented mindset</li><li>Ισχυρή εμπορική αντίληψη</li><li>Αναλυτική σκέψη και data-driven προσέγγιση</li><li>Ικανότητα συνεργασίας με πολλαπλές ομάδες</li><li>Προσανατολισμός στην ανάπτυξη και τα αποτελέσματα</li></ul>Παροχές<ul><li>Υψηλό πακέτο αποδοχών και παροχών</li><li>Δυνατότητα ενεργής συμμετοχής στη διαμόρφωση της εμπορικής στρατηγικής</li><li>Δυναμικό και σύγχρονο εργασιακό περιβάλλον</li><li>Ευκαιρίες επαγγελματικής ανάπτυξης σε έναν οργανισμό με αναπτυξιακή πορεία</li></ul>

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senior e-commerce & omnichannel manager

PET CITY GROUP ΑΕΒΕ

commercial strategy & growth manager

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