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Join Shopify as a Technical Account Manager (TAM) and be the primary technical contact for our enterprise merchants in EMEA. In this role, you'll simplify complex environments and take actionable steps to support these merchants, leveraging your extensive knowledge and customer-facing skills. Act as a critical bridge between Shopify and our enterprise merchants, driving product adoption and innovation. You'll work with some of the most influential companies worldwide, helping them harness the power of Shopify to transform their business.Key Responsibilities:<ul><li>Provide strategic technical guidance to merchants, enhancing application health and aligning with business roadmaps.</li><li>Develop and maintain close relationships with merchants, increasing adoption and utilization of Shopify products.</li><li>Lead discussions with senior merchant leadership on technical strategy and incident management.</li><li>Deliver real-time support during high-stakes events and manage cross-functional project timelines.</li><li>Own the technical relationship with strategic clients, advocating for merchant needs to influence the product roadmap.</li><li>Design solutions and demonstrate the platform’s value to technical and non-technical clients.</li><li>Anticipate merchant needs, transitioning from reactive to proactive service delivery.</li><li>Manage on-site engagements, conduct technical health reviews, and support critical launches.</li></ul>Qualifications:<ul><li>Experience in Account Management, Solutions Engineering, or Technical Support, with a background in ecommerce, IT services, sales, consulting, or project management.</li><li>Proven track record working with commerce customers in D2C, Retail, or B2B.</li><li>Solid understanding of technical strategy for commerce businesses.</li><li>Strong communication and project management skills, adept at working with cross-functional teams.</li><li>Ability to travel for customer on-site visits (15-25%).</li><li>Technical proficiency in Observe/Splunk queries, GitHub, SQL/BigQuery, web technologies (HTML, CSS), HTTP Protocol, DNS/Domains, SSL provisioning, RESTful APIs, GraphQL, and JSON/XML.</li><li>Knowledge of Liquid and familiarity with development lifecycles and version control systems (git/Github).</li><li>Experience with Bugsnag and Observe dashboards and understanding of Shopify platform for decision-making.</li></ul>

Technical Account Manager, Enterprise EMEA

Reporting to Market Demand Planning Manager, the Market Demand Planner is responsible for the Demand Planning&nbsp;process.WHAT YOU WILL DO:•Co-creates the long-range plan and annual BP from channel perspective, aligning the channel vision based on relevant customer, shopper insights and local channel understanding•Contributes to the identification of long-term country big bets and translates marketing activity calendar into specific channel actions, having channel activity calendar as an output•Manages disciplined execution of channels’ calendar by ensuring alignment with sales calendars•Partners with all marketing teams to explore regional specific opportunities and plans and integrate in the annual channel activity calendar and DME master plan for the country•Owns risk assessment and designs contingency planning for related channel programs by ensuring zero business impact•Defines 360 look of success channel KBIS and responsibility for results delivery•Tracks performance of channel programs and proposes on going corrective actions if needed•Identifies opportunities in existing channel execution for reducing costs and wastage•Demand planning reporting, forecast accuracy root cause analysis, product aging tracking and controlARE THESE YOUR SECRET INGREDIENTS?•I&nbsp;have strong communication and interpersonal skills•I have&nbsp;experience&nbsp;in program/project management•I am results oriented•I have strong project management skills and problem-solving skills•I have customer-centric mindset•University degree, preferably in areas of Business Administration, Mathematics, Statistics or related fields•At least 2 years of experience in Commercial, Logistics, Planning departments•Proficient with ERP systems•Very good computer &amp; MS Office skills with strong knowledge of MS Excel, MS Access; VBA knowledge will be considered&nbsp;&nbsp;as an asset•Advanced English language&nbsp;skillsOUR&nbsp;DE&amp;I STATEMENT/COMMITMENT:Our goal is to create the right environment in which all our employees will feel that they belong to a big family and will have the opportunity to be inspired and develop continuously. At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.

Market Demand Planner (Temporary Contract)

Job Ads Project Manager Greece, Corporate Sales

technical account manager, enterprise emea

Shopify

market demand planner (temporary contract)

Coca-Cola HBC

Jobily.gr

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