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The Social Media Community Management Specialist plays a key role in maintaining MSC’s online presence by actively managing interactions across corporate social media platforms. This position ensures timely and accurate responses to user inquiries, supports digital customer service, and safeguards the company’s reputation. The role also contributes to daily industry monitoring, content review, and performance reporting, also working with internal teams and local agencies to deliver a consistent and responsive social media experience. Key Responsibilities -Monitor and read all activities received across MSC’s corporate social media platforms, including direct messages, comments, and post mentions. -Categorize and prioritize interactions to ensure timely and appropriate responses. -Reply to users by providing accurate information or guidance. -Liaise with local agencies to resolve customer service issues or forward sales leads. -Inform the GVA team of any issues that could harm MSC’s reputation or require PR attention. -Create a daily report of articles related to MSC, competitors, and the shipping industry. -Review and approve targeted social media posts to ensure alignment with brand tone and messaging. -Generate various reports on statistics derived from MSC’s social media activity. -Accurately tag interactions to support internal workflows and reporting processes. Required Qualifications Qualifications-Excellent written and verbal communication skills in English. -Strong customer service orientation with a proactive and solution-driven mindset. -Strong organizational and time management skills, with the ability to prioritize tasks effectively. -High attention to detail and accuracy in communication and reporting. -Ability to work independently and collaboratively within a global team environment. -Computer literacy, including proficiency in Microsoft Office Suite. -Flexibility to work in shifts (8:00–16:00 and 12:00–20:00).

Social Media Community Management Specialist

As a Digital Communications Specialist you will be responsible for supporting and engaging both internal and external Customers by providing information and training on e-Banking, encouraging the adoption of digital channels, and contributing to the acquisition of new users and the retention of existing retail and business e-Banking customers.What you will be doing&nbsp;&nbsp;• &nbsp; &nbsp; Coordinate the execution of targeted multi-channel customer campaigns and actively contribute to the development of automated and ad hoc promotional initiatives aimed at strengthening customer acquisition and retention of Retail and Business e-Banking Customers.&nbsp; • &nbsp; &nbsp; Promote Bank’s digital channels, products and services across internal platforms (Intranet), the corporate website and social media in collaboration with relevant Divisions, ensuring consistency of presence and messages. • &nbsp; &nbsp; Coordinate the design and implementation of communication and promotional content across digital channels in collaboration with relevant business units to ensure consistency and alignment with key priorities. • &nbsp; &nbsp; Evaluate the effectiveness of communications based on digital engagement metrics and propose improvement actions where needed. • &nbsp; &nbsp; Manage the design and delivery of a diverse range of learning tools such as e-learning courses, interactive multimedia content, step-by-step user guides, and other educational resources to effectively support both employees and customers in their digital journeys. • &nbsp; &nbsp; Manage and respond to customer queries across various contact points regarding the functionality, usage, and troubleshooting of the Bank’s digital services, ensuring a seamless and informed customer experience.&nbsp;What you need to have&nbsp;• &nbsp; &nbsp;A Bachelor’ s degree in Communications, Marketing, Digital or relevant field. • &nbsp; &nbsp;A Master’ s degree in related field is preferred. • &nbsp; &nbsp;At least three (3) years of working experience in a relevant position in a services business or in the financial sector&nbsp; • &nbsp; &nbsp;Strong communication and collaboration skills. • &nbsp; &nbsp;Solid analytical thinking and creative problem-solving skills. • &nbsp; &nbsp;Attention to detail.&nbsp; • &nbsp; &nbsp;A Customer-centric mindset and a passion for improving Customer experiences.&nbsp; • &nbsp; &nbsp;Proficient use of the MS Office suite (especially Excel and PowerPoint). • &nbsp; &nbsp;Excellent command of the English and Greek languages (written and spoken).&nbsp;Applications will be acknowledged and treated in utmost confidence.&nbsp;&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community</li><li>Flexible working options</li><li>A competitive salary and benefits</li></ul>&nbsp;

Job Ads Social Media Specialist Piraeus

social media community management specialist

MSC Mediterranean Shipping Company

digital communications specialist

Alpha Bank

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