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Hybrid

As a Digital Communications Specialist you will be responsible for supporting and engaging both internal and external Customers by providing information and training on e-Banking, encouraging the adoption of digital channels, and contributing to the acquisition of new users and the retention of existing retail and business e-Banking customers.What you will be doing&nbsp;&nbsp;• &nbsp; &nbsp; Coordinate the execution of targeted multi-channel customer campaigns and actively contribute to the development of automated and ad hoc promotional initiatives aimed at strengthening customer acquisition and retention of Retail and Business e-Banking Customers.&nbsp; • &nbsp; &nbsp; Promote Bank’s digital channels, products and services across internal platforms (Intranet), the corporate website and social media in collaboration with relevant Divisions, ensuring consistency of presence and messages. • &nbsp; &nbsp; Coordinate the design and implementation of communication and promotional content across digital channels in collaboration with relevant business units to ensure consistency and alignment with key priorities. • &nbsp; &nbsp; Evaluate the effectiveness of communications based on digital engagement metrics and propose improvement actions where needed. • &nbsp; &nbsp; Manage the design and delivery of a diverse range of learning tools such as e-learning courses, interactive multimedia content, step-by-step user guides, and other educational resources to effectively support both employees and customers in their digital journeys. • &nbsp; &nbsp; Manage and respond to customer queries across various contact points regarding the functionality, usage, and troubleshooting of the Bank’s digital services, ensuring a seamless and informed customer experience.&nbsp;What you need to have&nbsp;• &nbsp; &nbsp;A Bachelor’ s degree in Communications, Marketing, Digital or relevant field. • &nbsp; &nbsp;A Master’ s degree in related field is preferred. • &nbsp; &nbsp;At least three (3) years of working experience in a relevant position in a services business or in the financial sector&nbsp; • &nbsp; &nbsp;Strong communication and collaboration skills. • &nbsp; &nbsp;Solid analytical thinking and creative problem-solving skills. • &nbsp; &nbsp;Attention to detail.&nbsp; • &nbsp; &nbsp;A Customer-centric mindset and a passion for improving Customer experiences.&nbsp; • &nbsp; &nbsp;Proficient use of the MS Office suite (especially Excel and PowerPoint). • &nbsp; &nbsp;Excellent command of the English and Greek languages (written and spoken).&nbsp;Applications will be acknowledged and treated in utmost confidence.&nbsp;&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community</li><li>Flexible working options</li><li>A competitive salary and benefits</li></ul>&nbsp;

Digital Communications Specialist

As a FinOps Specialist, you will join the IT Cost Management Domain of Alpha Bank and be responsible for overseeing the entire IT budget, taking into account actual performance, historical expenditures, estimated expenses, and income. &nbsp;What you will be doing<ul><li>Analyzes capital and operating expenses related requests and prepares the necessary documentation for the relevant proposals for approval.</li><li>Records the cost components in the system (projects, cost categories, related costs, cost drivers, etc.).</li><li>Monitors assets evolution and relevant depreciation, produces relevant reports, receives feedback on assets useful life.</li><li>Implements relevant actions (e.g., useful life extension or asset impairment) in cooperation with relevant stakeholders (e.g., system owner, Accounting, business).&nbsp;</li><li>Prepares cost reports to monitor progress, productivity, efficiency and results of activities related to cost categories under responsibility.</li><li>Monitors actual costs vs approved budget and reports on potential deviations.</li><li>Analyzes and reports large raw datasets.</li><li>Communicates findings and potential solutions clearly and concisely to supervisor, the team and other stakeholders.</li><li>Assists in the design, implementation and maintenance of the chargeback model (data feeds, cost components, allocation rules and drivers etc.).</li><li>Identifies opportunities in terms of cost optimization.</li></ul>What you need to have<ul><li>Bachelor’s degree in Finance, Engineering, Computer Science or other relevant field.</li><li>Master’s degree in Finance, Economics or a related field will be considered a plus.</li><li>At least 5 years of relevant experience in financial markets business and in computer systems.</li><li>Strong financial understanding with solid knowledge of budgeting, accounting and reporting principles.</li><li>Analytical thinking and business acumen to evaluate financial performance and support effective decision-making.</li><li>Excellent communication, collaboration, and problem-solving skills, with high learning agility in dynamic, cross-functional environments.</li></ul>What we offerIt’s all about our people. At Alpha Bank, you will enjoy:<ul><li>A friendly and collaborative working environment that supports taking initiative and action.</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.</li><li>Flexible working options.</li><li>A competitive salary and benefits.</li></ul>

FinOps Specialist

As a FinOps Senior Specialist you will be responsible creating IT cost models (CapEx &amp; OpEx), identifying all cost pools and managing the cost allocation to the Business Units of the Bank.What you will be doing&nbsp;• &nbsp; &nbsp; Analyze capital and operating expenses related requests and prepare the necessary documentation for the relevant proposals for approval. • &nbsp; &nbsp; Record in the system the cost components (projects, cost categories, related costs, cost drivers, etc.). • &nbsp; &nbsp; Monitor assets evolution and relevant depreciation, produce relevant reports and receive feedback on assets useful life. • &nbsp; &nbsp; Implement relevant actions (e.g., useful life extension or asset impairment) in cooperation with relevant stakeholders (e.g., system owner, Accounting, business). • &nbsp; &nbsp; Design and prepare cost reports to monitor progress, productivity, efficiency and results of activities related to cost categories under responsibility. • &nbsp; &nbsp; Monitor actual costs vs. approved budget and report on potential deviations. • &nbsp; &nbsp; Analyze and report large raw datasets. • &nbsp; &nbsp; Communicate findings and potential solutions clearly and concisely to supervisor, the team and other stakeholders. • &nbsp; &nbsp; Lead the design, implementation and maintenance of the chargeback model (data feeds, cost components, allocation rules and drivers etc.). • &nbsp; &nbsp; Identify opportunities in terms of cost optimization. • &nbsp; &nbsp; Identify opportunities and make relevant proposals to supervisors for operational improvements in area of responsibility.&nbsp;&nbsp;What you need to have&nbsp;• &nbsp; &nbsp;Bachelor’s degree in Finance, Engineering &nbsp;or Computer Science, or relevant fields.&nbsp; • &nbsp; &nbsp;A Master’ s degree in Finance, Economics &nbsp;or related field is preferred. • &nbsp; &nbsp;At least seven (7) years of working experience in financial markets business and in computer systems.&nbsp; • &nbsp; &nbsp;TBM framework and costing models knowledge will be considered a plus&nbsp; • &nbsp; &nbsp;Strong communication and collaboration skills. • &nbsp; &nbsp;Solid analytical thinking and creative problem-solving skills. • &nbsp; &nbsp;Attention to detail. • &nbsp; &nbsp;Strong user of SAP suite products (ie MM, FI, IM) and Power BI &nbsp; • &nbsp; &nbsp;Proficient use of the MS Office suite (especially Excel and PowerPoint). • &nbsp; &nbsp;Attention to detail. • &nbsp; &nbsp;Excellent command of the English and Greek languages (written and spoken).&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community</li><li>Flexible working options</li><li>A competitive salary and benefits</li></ul>&nbsp;

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