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As a Global Service Desk Agent at MSC, your mission is to deliver outstanding IT support to our agencies around the globe. We operate non-stop, ensuring that every IT issue is resolved promptly and efficiently. Your role is crucial in managing incidents to minimize business disruptions. Embrace the challenge of supporting diverse IT tasks and become a key player in our fast-paced, dynamic environment. Key Responsibilities:Incident Resolution: Take ownership of IT incidents assigned to the support team, driving them to a successful resolution.User Support: Offer exceptional assistance to both local and external users encountering IT issues, ensuring their needs are met with professionalism.Collaboration: Liaise with relevant teams to guarantee that support cases receive the highest level of attention and expertise.System Monitoring: Oversee the functionality and performance of various systems, ensuring their optimal operation under the team's vigilant watch.Why Join Us?At MSC, you'll be part of a global team that values innovation, collaboration, and a commitment to excellence. We offer a dynamic work environment where your skills and career can flourish. If you're passionate about IT support and thrive in a diverse and stimulating setting, we want to hear from you! Apply Now to Become a Key Player in Our Global IT Support Team!Required Qualifications: Skills &amp; Requirements: Relevant Education: A diploma or higher in Information Technology or a related field is a plus.Exceptional Communication: Your ability to communicate clearly and effectively is paramount, both in writing and verbally.Customer-Centric Approach: A natural inclination towards understanding and prioritizing user needs is essential.English Proficiency: Fluency in both oral and written English is a must to effectively support our global user base.Tech Savvy: Solid knowledge of Microsoft Office 365 and a general proficiency in IT are crucial.Team Player: An enthusiasm for collaborative work, with a strong sense of community and shared success.Adaptability: Flexibility to work in shifts, covering various global time zones, is vital for this role.&nbsp;Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Global Service Desk Agent

As a Digital Business Analysis Specialist you will be responsible for analyzing the business needs and incorporating them to business requirements to facilitate Bank’s services available through its digital channels.What you will be doing&nbsp;• &nbsp; &nbsp; Elicit, analyze and verify the business needs as well as identify business problems.&nbsp; • &nbsp; &nbsp; Actively listen, investigate and assess business information to identify interdependencies with other processes/digital products and with the documentation of business requirements. • &nbsp; &nbsp; Draft business requirement documents in a clear, accurate and professional manner providing all information needed. • &nbsp; &nbsp; Ensure the technical feasibility and efficiency of the proposed solutions by engaging the competent IT team members, where necessary. • &nbsp; &nbsp; Prepare and execute User Acceptance Testing (UAT) scenarios to verify that the delivered features match the specification provided.&nbsp; • &nbsp; &nbsp; Support the engaged business stakeholders in their scenarios to avoid delays and deficiencies.&nbsp;&nbsp;What you need to have • &nbsp; &nbsp;A Bachelor’s degree in technical/business field, engineering or relevant field. • &nbsp; &nbsp;A Master’s degree in related field is preferred. • &nbsp; &nbsp;At least three (3) years of working experience in business analysis preferably in digital processes. • &nbsp; &nbsp;Strong communication and collaboration skills. • &nbsp; &nbsp;Solid analytical thinking and creative problem-solving skills. • &nbsp; &nbsp;Attention to detail.&nbsp; • &nbsp; &nbsp;A Customer-centric mindset and a passion for improving Customer experiences.&nbsp; • &nbsp; &nbsp;Proficient use of the MS Office suite (especially Excel and PowerPoint). • &nbsp; &nbsp;Excellent command of the English and Greek languages (written and spoken).&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community</li><li>Flexible working options</li><li>A competitive salary and benefits</li></ul>

Job Ads It Support Specialist Piraeus, Information Technology / It

global service desk agent

MSC Mediterranean Shipping Company

digital business analysis specialist

Alpha Bank

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