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As a Global Service Desk Agent at MSC, your mission is to deliver outstanding IT support to our agencies around the globe. We operate non-stop, ensuring that every IT issue is resolved promptly and efficiently. Your role is crucial in managing incidents to minimize business disruptions. Embrace the challenge of supporting diverse IT tasks and become a key player in our fast-paced, dynamic environment. Key Responsibilities:Incident Resolution: Take ownership of IT incidents assigned to the support team, driving them to a successful resolution.User Support: Offer exceptional assistance to both local and external users encountering IT issues, ensuring their needs are met with professionalism.Collaboration: Liaise with relevant teams to guarantee that support cases receive the highest level of attention and expertise.System Monitoring: Oversee the functionality and performance of various systems, ensuring their optimal operation under the team's vigilant watch.Why Join Us?At MSC, you'll be part of a global team that values innovation, collaboration, and a commitment to excellence. We offer a dynamic work environment where your skills and career can flourish. If you're passionate about IT support and thrive in a diverse and stimulating setting, we want to hear from you! Apply Now to Become a Key Player in Our Global IT Support Team!Required Qualifications: Skills &amp; Requirements: Relevant Education: A diploma or higher in Information Technology or a related field is a plus.Exceptional Communication: Your ability to communicate clearly and effectively is paramount, both in writing and verbally.Customer-Centric Approach: A natural inclination towards understanding and prioritizing user needs is essential.English Proficiency: Fluency in both oral and written English is a must to effectively support our global user base.Tech Savvy: Solid knowledge of Microsoft Office 365 and a general proficiency in IT are crucial.Team Player: An enthusiasm for collaborative work, with a strong sense of community and shared success.Adaptability: Flexibility to work in shifts, covering various global time zones, is vital for this role.&nbsp;Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Global Service Desk Agent

As an Application Specialist within the IT Core Banking Services Division, you will be responsible for supporting and maintaining Alpha Bank’s core back-office payments systems, contributing across the software development lifecycle and ensuring the effective delivery of payment-related services and solutions.What you will be doing<ul><li>Address Demand and Incident Management backlog related to Credit Transfers and Payments.</li><li>Support data extraction requests and ad hoc reporting requirements related to internal and external regulatory needs.</li><li>Analyze business and functional requirements and translate them into technical specifications.</li><li>Contribute to all phases of application testing, including Unit, Integration, UAT, Regression and Stress Testing.</li><li>Participate in Release Management activities.</li><li>Cooperate with internal and external stakeholders (e.g. DIAS ACH, Bank of Greece and Public Sector entities) on projects related to the payments area.</li><li>Participate in technical project teams, contributing to effort and budget estimations, collaborating with Project Managers and supporting the delivery of agreed domain objectives.</li></ul>What you need to have<ul><li>A Bachelor's Degree in Computer Science or a related field, along with excellent verbal and written communication skills in Greek and English.</li><li>1–4 years of relevant experience in software development and collaboration with software development teams.</li><li>Hands-on experience with VB.NET (.NET Framework, Visual Studio), COM+/WCF Services, Windows OS environments and the design and delivery of web services/APIs (e.g. RESTful, WCF, WebAPI).</li><li>Experience with Microsoft SQL Database, database design, optimized SQL queries and XML/XSD.</li><li>Familiarity with Azure DevOps, CI/CD practices, SOA architecture, Microservices and API design patterns.</li><li>Knowledge of Banking Payment Products and Services, including SWIFT Standards and Messages Flow, SEPA Schemes (SEPA Credit Transfer, SEPA Direct Debit, SEPA Instant Payments) and ISO 20022 payment and cash management standards.</li><li>Knowledge of Java Enterprise Edition principles and experience in the development of Java EE applications will be considered an asset.</li></ul>&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community</li><li>Flexible working options</li><li>A competitive salary and benefits</li></ul>

Application Specialist

As an IT Risk and Compliance Senior Specialist, you will join the IT Governance Business Unit and be responsible for ensuring that IT complies with all applicable regulatory requirements. The role plays a key part in coordinating first line of defense activities across all IT areas, supporting alignment with the guidelines and expectations of the Supervisory Authorities.What you will be doing<ul><li>Coordinate first line of defense activities across all IT areas, ensuring alignment with the guidelines and expectations of the Supervisory Authorities.</li><li>Collaborate with the Bank’s second and third lines of defense, participating in IT Risk Assessment activities to identify, assess, and manage ICT risks, and to develop, maintain, and monitor appropriate controls within the IT Governance Framework, including the definition and monitoring of KRIs.</li><li>Apply IT Risk Management processes in line with regulatory requirements and industry best practices, identifying potential compliance risks and vulnerabilities, coordinating mitigation plans, and monitoring the implementation of related actions.</li><li>Collect and analyze data for ICT risk self-assessments, produce and review IT regulatory reports (e.g. ITRQ, BoG 2651), and prepare ICT risk reports and related material for Senior Management and relevant Committees.</li><li>Support the Supervisory Review and Evaluation Process for ICT risks and contribute to supervisory dialogue with BoG, JTS, SSM, and ECB, while supporting the development and maintenance of a formal IT risk and control compliance program.</li><li>Stay current on evolving regulatory requirements, identify IT regulatory compliance trends and practices, assess potential impacts, propose IT compliance roadmaps, and coordinate the involvement of IT units to ensure effective compliance.</li><li>Act as the primary point of contact for internal and external IT auditors, coordinate assurance service engagements, monitor the remediation of ICT findings, and support the investigation and resolution of Operational Risk Events.</li><li>Prepare detailed compliance reports, maintain comprehensive compliance and audit documentation, and organize IT Compliance Domain files, cases, issues, and reports, ensuring timely follow-up and accurate recordkeeping.</li></ul>What you need to have<ul><li>A Bachelor’s degree in Information Technology, Computer Science, Statistics, or another relevant technical-oriented field.</li><li>A Master’s degree in the above fields, or in Finance, Business Administration, or Management, will be considered a plus.</li><li>Understanding of banking processes, IT systems, and IT service workflows, supporting IT governance activities.</li><li>Knowledge of IT risk management procedures and protocols, including the development of IT risk control and response activities.</li><li>Familiarity with financial services regulations and banking supervision, such as DORA, EBA Guidelines on ICT and security risk management, ICT risk assessment under the Supervisory Review and Evaluation, and relevant BoG Acts.</li><li>Proven experience in IT regulatory compliance within the Banking / Financial Services sector.</li><li>Ability to build effective relationships with stakeholders, external partners, auditors, and supervisory authorities.</li><li>Strong organizational, presentation, and project management skills.</li></ul>What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community</li><li>Flexible working options</li><li>A competitive salary and benefits</li></ul>

IT Risk and Compliance Senior Specialist

As a Digital Communications Specialist you will be responsible for supporting and engaging both internal and external Customers by providing information and training on e-Banking, encouraging the adoption of digital channels, and contributing to the acquisition of new users and the retention of existing retail and business e-Banking customers.What you will be doing&nbsp;&nbsp;• &nbsp; &nbsp; Coordinate the execution of targeted multi-channel customer campaigns and actively contribute to the development of automated and ad hoc promotional initiatives aimed at strengthening customer acquisition and retention of Retail and Business e-Banking Customers.&nbsp; • &nbsp; &nbsp; Promote Bank’s digital channels, products and services across internal platforms (Intranet), the corporate website and social media in collaboration with relevant Divisions, ensuring consistency of presence and messages. • &nbsp; &nbsp; Coordinate the design and implementation of communication and promotional content across digital channels in collaboration with relevant business units to ensure consistency and alignment with key priorities. • &nbsp; &nbsp; Evaluate the effectiveness of communications based on digital engagement metrics and propose improvement actions where needed. • &nbsp; &nbsp; Manage the design and delivery of a diverse range of learning tools such as e-learning courses, interactive multimedia content, step-by-step user guides, and other educational resources to effectively support both employees and customers in their digital journeys. • &nbsp; &nbsp; Manage and respond to customer queries across various contact points regarding the functionality, usage, and troubleshooting of the Bank’s digital services, ensuring a seamless and informed customer experience.&nbsp;What you need to have&nbsp;• &nbsp; &nbsp;A Bachelor’ s degree in Communications, Marketing, Digital or relevant field. • &nbsp; &nbsp;A Master’ s degree in related field is preferred. • &nbsp; &nbsp;At least three (3) years of working experience in a relevant position in a services business or in the financial sector&nbsp; • &nbsp; &nbsp;Strong communication and collaboration skills. • &nbsp; &nbsp;Solid analytical thinking and creative problem-solving skills. • &nbsp; &nbsp;Attention to detail.&nbsp; • &nbsp; &nbsp;A Customer-centric mindset and a passion for improving Customer experiences.&nbsp; • &nbsp; &nbsp;Proficient use of the MS Office suite (especially Excel and PowerPoint). • &nbsp; &nbsp;Excellent command of the English and Greek languages (written and spoken).&nbsp;Applications will be acknowledged and treated in utmost confidence.&nbsp;&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community</li><li>Flexible working options</li><li>A competitive salary and benefits</li></ul>&nbsp;

Digital Communications Specialist

As a Digital Business Analysis Specialist you will be responsible for analyzing the business needs and incorporating them to business requirements to facilitate Bank’s services available through its digital channels.What you will be doing&nbsp;• &nbsp; &nbsp; Elicit, analyze and verify the business needs as well as identify business problems.&nbsp; • &nbsp; &nbsp; Actively listen, investigate and assess business information to identify interdependencies with other processes/digital products and with the documentation of business requirements. • &nbsp; &nbsp; Draft business requirement documents in a clear, accurate and professional manner providing all information needed. • &nbsp; &nbsp; Ensure the technical feasibility and efficiency of the proposed solutions by engaging the competent IT team members, where necessary. • &nbsp; &nbsp; Prepare and execute User Acceptance Testing (UAT) scenarios to verify that the delivered features match the specification provided.&nbsp; • &nbsp; &nbsp; Support the engaged business stakeholders in their scenarios to avoid delays and deficiencies.&nbsp;&nbsp;What you need to have • &nbsp; &nbsp;A Bachelor’s degree in technical/business field, engineering or relevant field. • &nbsp; &nbsp;A Master’s degree in related field is preferred. • &nbsp; &nbsp;At least three (3) years of working experience in business analysis preferably in digital processes. • &nbsp; &nbsp;Strong communication and collaboration skills. • &nbsp; &nbsp;Solid analytical thinking and creative problem-solving skills. • &nbsp; &nbsp;Attention to detail.&nbsp; • &nbsp; &nbsp;A Customer-centric mindset and a passion for improving Customer experiences.&nbsp; • &nbsp; &nbsp;Proficient use of the MS Office suite (especially Excel and PowerPoint). • &nbsp; &nbsp;Excellent command of the English and Greek languages (written and spoken).&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community</li><li>Flexible working options</li><li>A competitive salary and benefits</li></ul>

Digital Business Analysis Specialist

The Social Media Community Management Specialist plays a key role in maintaining MSC’s online presence by actively managing interactions across corporate social media platforms. This position ensures timely and accurate responses to user inquiries, supports digital customer service, and safeguards the company’s reputation. The role also contributes to daily industry monitoring, content review, and performance reporting, also working with internal teams and local agencies to deliver a consistent and responsive social media experience. Key Responsibilities -Monitor and read all activities received across MSC’s corporate social media platforms, including direct messages, comments, and post mentions. -Categorize and prioritize interactions to ensure timely and appropriate responses. -Reply to users by providing accurate information or guidance. -Liaise with local agencies to resolve customer service issues or forward sales leads. -Inform the GVA team of any issues that could harm MSC’s reputation or require PR attention. -Create a daily report of articles related to MSC, competitors, and the shipping industry. -Review and approve targeted social media posts to ensure alignment with brand tone and messaging. -Generate various reports on statistics derived from MSC’s social media activity. -Accurately tag interactions to support internal workflows and reporting processes. Required Qualifications Qualifications-Excellent written and verbal communication skills in English. -Strong customer service orientation with a proactive and solution-driven mindset. -Strong organizational and time management skills, with the ability to prioritize tasks effectively. -High attention to detail and accuracy in communication and reporting. -Ability to work independently and collaboratively within a global team environment. -Computer literacy, including proficiency in Microsoft Office Suite. -Flexibility to work in shifts (8:00–16:00 and 12:00–20:00).

Social Media Community Management Specialist

As a FinOps Specialist, you will join the IT Cost Management Domain of Alpha Bank and be responsible for overseeing the entire IT budget, taking into account actual performance, historical expenditures, estimated expenses, and income. &nbsp;What you will be doing<ul><li>Analyzes capital and operating expenses related requests and prepares the necessary documentation for the relevant proposals for approval.</li><li>Records the cost components in the system (projects, cost categories, related costs, cost drivers, etc.).</li><li>Monitors assets evolution and relevant depreciation, produces relevant reports, receives feedback on assets useful life.</li><li>Implements relevant actions (e.g., useful life extension or asset impairment) in cooperation with relevant stakeholders (e.g., system owner, Accounting, business).&nbsp;</li><li>Prepares cost reports to monitor progress, productivity, efficiency and results of activities related to cost categories under responsibility.</li><li>Monitors actual costs vs approved budget and reports on potential deviations.</li><li>Analyzes and reports large raw datasets.</li><li>Communicates findings and potential solutions clearly and concisely to supervisor, the team and other stakeholders.</li><li>Assists in the design, implementation and maintenance of the chargeback model (data feeds, cost components, allocation rules and drivers etc.).</li><li>Identifies opportunities in terms of cost optimization.</li></ul>What you need to have<ul><li>Bachelor’s degree in Finance, Engineering, Computer Science or other relevant field.</li><li>Master’s degree in Finance, Economics or a related field will be considered a plus.</li><li>At least 5 years of relevant experience in financial markets business and in computer systems.</li><li>Strong financial understanding with solid knowledge of budgeting, accounting and reporting principles.</li><li>Analytical thinking and business acumen to evaluate financial performance and support effective decision-making.</li><li>Excellent communication, collaboration, and problem-solving skills, with high learning agility in dynamic, cross-functional environments.</li></ul>What we offerIt’s all about our people. At Alpha Bank, you will enjoy:<ul><li>A friendly and collaborative working environment that supports taking initiative and action.</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.</li><li>Flexible working options.</li><li>A competitive salary and benefits.</li></ul>

FinOps Specialist

As a FinOps Senior Specialist you will be responsible creating IT cost models (CapEx &amp; OpEx), identifying all cost pools and managing the cost allocation to the Business Units of the Bank.What you will be doing&nbsp;• &nbsp; &nbsp; Analyze capital and operating expenses related requests and prepare the necessary documentation for the relevant proposals for approval. • &nbsp; &nbsp; Record in the system the cost components (projects, cost categories, related costs, cost drivers, etc.). • &nbsp; &nbsp; Monitor assets evolution and relevant depreciation, produce relevant reports and receive feedback on assets useful life. • &nbsp; &nbsp; Implement relevant actions (e.g., useful life extension or asset impairment) in cooperation with relevant stakeholders (e.g., system owner, Accounting, business). • &nbsp; &nbsp; Design and prepare cost reports to monitor progress, productivity, efficiency and results of activities related to cost categories under responsibility. • &nbsp; &nbsp; Monitor actual costs vs. approved budget and report on potential deviations. • &nbsp; &nbsp; Analyze and report large raw datasets. • &nbsp; &nbsp; Communicate findings and potential solutions clearly and concisely to supervisor, the team and other stakeholders. • &nbsp; &nbsp; Lead the design, implementation and maintenance of the chargeback model (data feeds, cost components, allocation rules and drivers etc.). • &nbsp; &nbsp; Identify opportunities in terms of cost optimization. • &nbsp; &nbsp; Identify opportunities and make relevant proposals to supervisors for operational improvements in area of responsibility.&nbsp;&nbsp;What you need to have&nbsp;• &nbsp; &nbsp;Bachelor’s degree in Finance, Engineering &nbsp;or Computer Science, or relevant fields.&nbsp; • &nbsp; &nbsp;A Master’ s degree in Finance, Economics &nbsp;or related field is preferred. • &nbsp; &nbsp;At least seven (7) years of working experience in financial markets business and in computer systems.&nbsp; • &nbsp; &nbsp;TBM framework and costing models knowledge will be considered a plus&nbsp; • &nbsp; &nbsp;Strong communication and collaboration skills. • &nbsp; &nbsp;Solid analytical thinking and creative problem-solving skills. • &nbsp; &nbsp;Attention to detail. • &nbsp; &nbsp;Strong user of SAP suite products (ie MM, FI, IM) and Power BI &nbsp; • &nbsp; &nbsp;Proficient use of the MS Office suite (especially Excel and PowerPoint). • &nbsp; &nbsp;Attention to detail. • &nbsp; &nbsp;Excellent command of the English and Greek languages (written and spoken).&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community</li><li>Flexible working options</li><li>A competitive salary and benefits</li></ul>&nbsp;

Job Ads It Support Specialist Piraeus

global service desk agent

MSC Mediterranean Shipping Company

application specialist

Alpha Bank

it risk and compliance senior specialist

Alpha Bank

digital communications specialist

Alpha Bank

digital business analysis specialist

Alpha Bank

social media community management specialist

MSC Mediterranean Shipping Company

finops specialist

Alpha Bank

finops senior specialist

Alpha Bank

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