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At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide.PMI’s journey to a smoke-free future is fueled by technology.The total transformation we’re going through means that there are unique projects here to match all levels of skills and ambitions – from pace-setting global pilot projects to vital local updates. Whether you want to pursue a personal passion or build an international career, there’s space here to develop in any number of directions. The role of Retention Specialist is offered as a one-year fixed-term contract. Your ‘day to day’ tasks:<ul><li>Support the development and execution of retention strategies aligned with business objectives and consumer lifecycle stages.</li><li>Analyze consumer behavior and campaign performance to generate actionable insights.</li><li>Collaborate with cross-functional teams (e.g., Commercial Planning, Digital, Consumer Experience) to ensure seamless execution of retention programs.</li><li>Monitor KPIs such as retention rate, reactivation rate, and upgrade conversion, and propose optimizations.</li><li>Assist in preparing internal presentations showcasing retention impact</li><li>Stay updated on industry trends and best practices in loyalty and retention.</li></ul>&nbsp;Who we’re looking for:<ul><li>Bachelor’s degree in Marketing, Business Administration, Data Analytics, or related field.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>2-3 years of experience in CRM, loyalty, or retention programs.</li><li>Experience in consumer electronics, FMCG, or subscription-based services preferred.</li><li>Strong analytical skills and experience with data tools (e.g., Power BI, Excel, CRM platforms).</li><li>Familiarity with segmentation, personalization, and lifecycle marketing.</li><li>Excellent communication and project management skills.</li><li>Ability to work in a fast-paced, cross-functional environment</li><li>Fluency in both Greek and English (written and spoken) </li></ul>What we offer:Our success depends on colleagues who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:<ul><li>Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.</li><li>Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.</li><li>Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.</li><li>Take pride in delivering our promise to society: to improve the lives of a billion smokers.</li></ul>&nbsp;

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retention specialist (one-year contract)

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