Shopify

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Aoristou

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Join Shopify as a Technical Account Manager (TAM) and be the primary technical contact for our enterprise merchants in EMEA. In this role, you'll simplify complex environments and take actionable steps to support these merchants, leveraging your extensive knowledge and customer-facing skills. Act as a critical bridge between Shopify and our enterprise merchants, driving product adoption and innovation. You'll work with some of the most influential companies worldwide, helping them harness the power of Shopify to transform their business.Key Responsibilities:<ul><li>Provide strategic technical guidance to merchants, enhancing application health and aligning with business roadmaps.</li><li>Develop and maintain close relationships with merchants, increasing adoption and utilization of Shopify products.</li><li>Lead discussions with senior merchant leadership on technical strategy and incident management.</li><li>Deliver real-time support during high-stakes events and manage cross-functional project timelines.</li><li>Own the technical relationship with strategic clients, advocating for merchant needs to influence the product roadmap.</li><li>Design solutions and demonstrate the platform’s value to technical and non-technical clients.</li><li>Anticipate merchant needs, transitioning from reactive to proactive service delivery.</li><li>Manage on-site engagements, conduct technical health reviews, and support critical launches.</li></ul>Qualifications:<ul><li>Experience in Account Management, Solutions Engineering, or Technical Support, with a background in ecommerce, IT services, sales, consulting, or project management.</li><li>Proven track record working with commerce customers in D2C, Retail, or B2B.</li><li>Solid understanding of technical strategy for commerce businesses.</li><li>Strong communication and project management skills, adept at working with cross-functional teams.</li><li>Ability to travel for customer on-site visits (15-25%).</li><li>Technical proficiency in Observe/Splunk queries, GitHub, SQL/BigQuery, web technologies (HTML, CSS), HTTP Protocol, DNS/Domains, SSL provisioning, RESTful APIs, GraphQL, and JSON/XML.</li><li>Knowledge of Liquid and familiarity with development lifecycles and version control systems (git/Github).</li><li>Experience with Bugsnag and Observe dashboards and understanding of Shopify platform for decision-making.</li></ul>

Technical Account Manager, Enterprise EMEA

We are not here to play zero-sum games. Shopify Engineering is focused on building the best product for our Merchants. You will enable entrepreneurship and create new value for the world.&nbsp;We’re looking for experienced and curious software engineers to help build the future of commerce.&nbsp;<ul><li>Our engineering culture is deeply collaborative, truth-seeking, candid, and merchant obsessed</li><li>Our success hinges on our ability to build and scale the platform that powers commerce for millions of merchants. And do it in a robust and performant way.&nbsp;</li></ul>We believe that a great engineer can apply and hone their craft across multiple domains. That’s why we hire generalists, give them opportunities to learn new technologies and tools, and provide support and mentorship along the way.&nbsp;Shopify engineers contribute to the entire commerce “stack.” Think: delivering merchant and buyer-facing applications, creating complex financial solutions, improving open source communities, building internal tools to improve developer experience, and more.&nbsp;If you care deeply about what you do, and you’re committed to the relentless pursuit of developing and mastering your craft, Shopify Engineering might be for you.The Site Reliability Team:<ul><li>Help Shopify run its planet scale systems by enabling our engineering teams to create resilient systems.</li><li>Build and improve tools to keep our platform resilient and performant.</li><li>Help define what Resiliency and Site Reliability Engineering means for Shopify.</li><li>Directly impact production systems underpinning commerce for millions of merchants, who&nbsp; generate revenue for their livelihood, their families, and their employees, through the businesses they’ve built on our platform.</li><li>Go on-call and respond to automated alerts and execute playbooks.</li><li>Identify gaps in our processes and build or improve tools to support incident management.</li><li>Develop production tooling and services to improve our platform’s resilience.</li><li>Clean up the noise in our signals, ensuring we can get an understanding of our platform and more efficiently debug problems.</li><li>Ensure we never fail for the same reason twice.</li></ul>

Shopify

technical account manager, enterprise emea

Shopify

site reliability engineer

Shopify

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