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We are currently seeking a dedicated and detail-oriented Front Office Manager to join our Rooms Division team at Amanzoe in Porto Heli, Greece. Reporting to the Rooms Division Manager, this key leadership role is responsible for overseeing all Front Office operations, including Guest Relations, Reception, Telephone Services, Transportation, Concierge, and Activities. The successful candidate will play a vital role in ensuring that each guest’s journey is seamless, warm, and truly memorable.Responsibilities<ul><li>Lead and manage the daily operations of the Front Office department.</li><li>Ensure a consistently high level of guest service in alignment with Aman standards.</li><li>Oversee guest check-in and check-out processes, special requests, billing, and concierge services.</li><li>Collaborate with the Accounting team on auditing, reporting, commissions, and billing procedures.</li><li>Coordinate departmental planning based on occupancy forecasts and guest needs.</li><li>Supervise and mentor team members to promote performance, engagement, and development.</li><li>Handle guest feedback, complaints, and service recovery with discretion and professionalism.</li><li>Ensure smooth coordination between Front Office and other operational departments.</li><li>Maintain accurate records, reports, and procedures in Opera or Fidelio PMS.</li><li>Assist with training, evaluations, scheduling, and departmental administration.</li><li>Uphold Aman values and ensure all interactions reflect our dedication to excellence.</li></ul>Requirements<ul><li>Minimum 5–8 years of experience in the hospitality industry, with at least 2 years in a similar role.</li><li>Strong knowledge of Opera or Fidelio Property Management Systems.</li><li>Excellent communication and guest relations skills.</li><li>High level of fluency in English (spoken and written); additional languages are an asset.</li><li>Strong leadership skills with a hands-on, service-driven approach.</li><li>Exceptional organizational, interpersonal, and multitasking abilities.</li><li>Right to live and work in Greece without the need for company-supported permits.</li><li>A collaborative and value-driven mindset aligned with Aman’s service philosophy.</li></ul>BenefitsAt Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits package including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included, and at home.<ul><li>Single accommodation including monthly utility allowance (electricity and water).</li><li>Discount on F&amp;B outlets.</li><li>Discount on Aman Retail.</li><li>Meal and coffee breaks while on duty.</li><li>Provided uniform.</li><li>Employee Wellness Program including complimentary yoga, tennis, and gym classes.</li><li>Amanzoe Elite Program with discounts at local restaurants and shops.</li><li>Access to our training platforms: Typsy and eCornell.</li><li>Private health insurance.</li><li>Staff transportation via bus.</li><li>Laundry allowance.</li><li>Participation in annual staff party and family day events.</li><li>Access to on-site gym facilities.</li></ul>

Front Office Manager - Amanzoe

We are currently looking for a dedicated and detail-oriented Executive Housekeeper to lead our Housekeeping team at Amanzoe. Reporting directly to the Rooms Division Manager, the Executive Housekeeper is responsible for overseeing all housekeeping and laundry operations, ensuring that the highest levels of cleanliness, comfort, and service are maintained throughout the resort. This is a key leadership role requiring strong organizational and team management skills, with a focus on delivering exceptional guest experiences.Responsibilities<ul><li>Lead and manage the day-to-day operations of the Housekeeping and Laundry departments.</li><li>Develop and implement departmental standards, policies, and procedures.</li><li>Prepare, manage, and monitor the housekeeping budget, including inventory and cost control.</li><li>Oversee staff recruitment, onboarding, training, performance evaluations, and scheduling.</li><li>Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to maintain quality standards.</li><li>Maintain sufficient inventory of linen, supplies, amenities, and uniforms.</li><li>Ensure proper use and maintenance of cleaning equipment and materials.</li><li>Coordinate with other departments to ensure seamless service delivery.</li><li>Ensure compliance with health, safety, hygiene, and security regulations.</li><li>Manage guest feedback and handle complaints in a professional and efficient manner.</li><li>Conduct regular departmental meetings to communicate updates, motivate the team, and monitor performance.</li><li>Provide leadership, mentorship, and support to the housekeeping team to promote development and high morale.</li><li>Monitor and maintain departmental documentation and reports.</li></ul>Requirements<ul><li>A university degree or college diploma in Hospitality Management or Business Administration.</li><li>8–10 years of housekeeping experience in luxury hospitality, including at least 2–3 years as Assistant Housekeeper.</li><li>Previous experience in a pre-opening environment is considered an asset.</li><li>Proficient in Microsoft Office and housekeeping software systems.</li><li>Strong operational knowledge of housekeeping procedures, tools, and cleaning products.</li><li>Excellent communication and interpersonal skills.</li><li>Fluency in English, both written and spoken.</li><li>Strong leadership, organizational, and time-management abilities.</li><li>Ability to work under pressure, multitask, and resolve guest concerns effectively.</li><li>Sound understanding of health, hygiene, and safety practices in the hospitality sector.</li><li>Right to live and work in Greece without the need for company-supported work permits.</li></ul>Benefits &nbsp;At Aman, we believe in investing in our people. We offer a competitive benefits package and exciting career growth opportunities in a company that is expanding globally.<ul><li>Discount on F&amp;B Outlets</li><li>Discount on Boutique</li><li>Work Wear Allowance</li><li>Employee Wellness Program including complimentary yoga, tennis, and gym classes</li><li>Amanzoe Elite Program (discounts on local restaurants and stores)</li><li>Staff Party and Family Day Events</li><li>Access to Typsy and E-Cornell Training Platforms</li><li>Single Accommodation</li><li>Monthly Utility Allowance (Electricity and Water)</li><li>Meal and Coffee Breaks while on Duty</li><li>Staff Bus</li><li>On-site Gym Access</li><li>Private Health Insurance</li><li>Laundry Allowance</li></ul>

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