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Part of our Front Office team on our River vessels, the Hotel Manager responsible for guest satisfaction and profitability through efficient administration, excellent service, and staff supervision. The Hotel Manager reports to Corporate Operations Manager.&nbsp;&nbsp;WHAT YOU WILL DO ON BOARD<ul><li>Manage entire hotel operation on board according to company standards</li><li>Lead and motivate team according to Viking Philosophy</li><li>Ensure highest level of cleanliness, hygiene, and order in all areas</li><li>Responsible for cost control, adherence to budgets, and inventory management</li><li>Anticipate guest needs, handle complaints, and participate in onboard events</li><li>Supervise and support F&amp;B department and crew working hours, days off, and vacation scheduling</li></ul>&nbsp;On board our ship&nbsp;<ul><li>Uniforms, laundry and unlimited Wi-Fi are free of charge for all crew members</li><li>Lodging and meals are provided to you by Viking onboard&nbsp;</li><li>Travel to/from the ship provided by Viking (first and last journeys of the season)</li><li>Dedicated crew areas and activities&nbsp;</li><li>Sundeck area for crew use</li></ul>&nbsp;Employee benefits<ul><li>Paid vacation&nbsp;</li><li>Referral program&nbsp;</li><li>Loyalty bonuses&nbsp;</li><li>Health and accident insurance&nbsp;</li><li>Payments into a pension fund&nbsp;</li><li>Child allowance for children aged under 18 years&nbsp;</li></ul> ABOUT YOU<ul><li>Hospitality degree required (min. Diploma in Hotel Management)</li><li>Minimum of 3 years previous experience required in similar position</li><li>Fluent in English with excellent oral and written communication skills</li><li>Exceptional leadership skills and ability to handle confidential information discreetly</li><li>Ability to maintain impeccable hygiene standards, extensive walking and standing required</li></ul>

RIVER - Hotel Manager

As Senior Associate, Technical Writer, you will play a critical role in creating and maintaining clear, accurate, and developer-friendly documentation for AI capabilities, SDKs, modules, and solution patterns within the AI Architecture &amp; Solution Design department. You will work closely with AI Architects, Solution Designers, and Software Engineers to ensure that technical artefacts are well-structured, discoverable, and actionable for internal product teams.Your responsibilities include producing documentation for SDKs and modules (including those contributed by the community), indexing solution patterns with supporting material, and ensuring consistency with established standards. You will also contribute to knowledge surfacing and enablement, helping build tools and processes that make documentation easy to find and use. Additionally, you will support basic operations management activities, gaining exposure to how documentation standards are operationalized across Creation Centers and digital teams.Why this Role MattersDocumentation is the foundation for reuse and adoption of AI capabilities. This role ensures that every SDK, module, and solution pattern is understandable, discoverable, and ready for implementation, reducing friction and accelerating delivery across the enterprise.ROLE RESPONSIBILITIES1) Documentation Development<ul><li>Create and maintain high-quality documentation for SDKs, modules, and solution patterns, including usage guides, integration steps, evaluation notes, and troubleshooting tips.</li><li>Work with community contributors to improve documentation quality for externally developed components; ensure alignment with internal standards.</li><li>Produce code samples, quick-starts, and developer guides to accelerate adoption.</li></ul>2) Structure &amp; Indexing<ul><li>Apply established Confluence structure and tagging standards to ensure documentation is logically organized and easily searchable.</li><li>Index solution patterns with supporting material on “when, why, and how” to use them, based on guidance from Solution Designers and AI Architects.</li><li>Maintain cross-links between SDK documentation, solution patterns, and related design artefacts.</li></ul>3) Enablement &amp; Knowledge Surfacing<ul><li>Contribute to enablement tools (e.g., intelligent agents) that help teams identify the right solution pattern or module and surface relevant documentation.</li><li>Support creation of pattern libraries and exemplars for reuse across product teams.</li></ul>4) Operational Support &amp; Feedback<ul><li>Assist in basic operations management tasks (e.g., readiness checks, documentation audits, feedback collection) to understand how standards are applied in real-world delivery.</li><li>Capture feedback from Creation Centers and digital teams; propose improvements to documentation templates and structure.</li></ul>5) Collaboration &amp; Continuous Improvement<ul><li>Work closely with AI Architecture Operations Lead and Manager, Technical Writer to uphold documentation standards and templates.</li><li>Partner with AI Capability Architecture Lead and Embedded AI Architecture Lead to ensure documentation reflects technical realities and design intent.</li><li>Participate in retrospectives and process reviews; contribute ideas to improve documentation quality and adoption.</li></ul>MEASURES OF SUCCESS<ul><li>Documentation completeness and quality: SDKs/modules and solution patterns meet standards; fewer gaps at release readiness.</li><li>Discoverability and adoption: Increased usage of indexed documentation and positive feedback from consuming teams.</li><li>Operational alignment: Documentation standards consistently applied; feedback loop drives continuous improvement.</li><li>Enablement impact: Improved ability for teams to find and use solution patterns and SDKs quickly.</li></ul>QUALIFICATIONSBasic Qualifications<ul><li>3+ years in technical writing or documentation roles within software development environments.</li><li>Strong ability to produce clear, structured, and developer-friendly content for APIs, SDKs, and integration patterns.</li><li>Familiarity with software development lifecycle and ability to collaborate effectively with engineers and architects.</li><li>Excellent organizational and communication skills; attention to detail and consistency.</li></ul>Preferred Qualifications<ul><li>Experience with AI/ML or GenAI projects; understanding of common patterns (RAG, agentic workflows, evaluation frameworks).</li><li>Hands-on experience with Confluence or similar knowledge management platforms.</li><li>Background in software engineering or prior experience as a developer is a strong plus.</li><li>Familiarity with CI/CD pipelines, version control, and release documentation practices.</li><li>Exposure to regulated environments and audit-ready documentation standards.</li></ul>&nbsp;

Senior Associate, Technical Writer 4949155

Η θέση αναφέρεται στην/ον Operations Manager και περιλαμβάνει τις παρακάτω αρμοδιότητες:<ul><li>Διασφάλιση άριστης λειτουργίας του καταστήματος.</li><li>Επίτευξη του προϋπολογισμού και των στόχων του καταστήματος.</li><li>Προγραμματισμός του προσωπικού σύμφωνα με τις επιχειρηματικές ανάγκες.</li><li>Έλεγχος της διαθεσιμότητας εμπορευμάτων και υπηρεσιών, διατηρώντας τα αποθέματα σε καλό επίπεδο.</li><li>Παροχή υψηλού επιπέδου άμεσης και έμμεσης εξυπηρέτησης των πελατών στο κατάστημα, σύμφωνα με τις εταιρικές προδιαγραφές.</li><li>Βέλτιστη παρουσίαση των προϊόντων και των προωθητικών ενεργειών στο κατάστημα, με στόχο τη μεγιστοποίηση των πωλήσεων.</li><li>Reporting αποτελεσμάτων.</li><li>Συμμετοχή στη στελέχωση, εκπαίδευση, αξιολόγηση και ανάπτυξη των υπαλλήλων του καταστήματος.</li><li>Διασφάλιση της καλής τήρησης των εργασιακών σχέσεων καθώς και των κανόνων υγείας και ασφάλειας του προσωπικού και των πελατών.</li><li>Ενημέρωση&nbsp;του εμπορικού τμήματος με χρήσιμες πληροφορίες, ώστε να γίνει σωστός προγραμματισμός των προσφορών, των τιμών και της εξυπηρέτησης πελατών.</li><li>Ολοκληρώνει τις λειτουργικές απαιτήσεις του καταστήματος προγραμματίζοντας και αναθέτοντας εργασίες στους υπαλλήλους και παρακολουθώντας τα αποτελέσματα της εργασίας.</li><li>Διασφαλίζει τα αποτελέσματα εργασίας του προσωπικού του καταστήματος, κατευθύνοντας και συμβουλεύοντας τον βοηθό καταστήματος.</li><li>Εντοπίζει τις τρέχουσες και μελλοντικές απαιτήσεις των πελατών: καθημερινή συζήτηση με το εμπορικό&nbsp;τμήμα.</li><li>Εφαρμόζει&nbsp;σωστά το μηνιαίο εμπορικό πλάνο τοποθέτησης, που αποστέλλεται από το αντίστοιχο τμήμα.</li><li>Διασφαλίζει τη σωστή διαχείριση των εμπορευμάτων εφαρμόζοντας συστήματα και μέτρα ασφαλείας: διαχείριση αποθεμάτων, έλεγχος ημερομηνίας λήξης κ.α.</li><li>Είναι υπεύθυνη/ος για την ορθότητα των τιμών&nbsp;στο κατάστημα.</li><li>Είναι υπεύθυνος για την ασφάλεια των πελατών, των υπαλλήλων και των περιουσιακών στοιχείων του καταστήματος.</li></ul>&nbsp;Απαραίτητα προσόντα:<ul><li>&nbsp;Πτυχίο ΑΕΙ/ΤΕΙ</li><li>&nbsp;Τουλάχιστον 3ετής προϋπηρεσία σε αντίστοιχη διοικητική θέση ευθύνης στον τομέα της λιανικής.</li><li>&nbsp;Εμπειρία διοίκησης ομάδας καταστήματος τουλάχιστον 5 ατόμων.</li><li>&nbsp;Επικοινωνιακές ικανότητες, ομαδικότητα, ισχυρό εσωτερικό κίνητρο και θετική στάση.</li><li>&nbsp;Ικανότητα ανάπτυξης της ομάδας μέσω παρακίνησης.</li><li>Επιτυχής χειρισμός πολλαπλών εργασιών μέσα σε ένα περιβάλλον γρήγορων ρυθμών.</li><li>Πολύ καλή γνώση Αγγλικών.</li><li>Άριστη χρήση Η/Υ.</li></ul>

Υπεύθυνη/ος Καταστήματος

Intellectica is recruiting a highly motivated&nbsp;Product Manager&nbsp;on behalf of a leading manufacturer and distributor of medical products with a 30-year presence in the Greek market. Based in Acharnes, Attiki, Greece, and reporting directly to the Operations Manager, the successful candidate will support cross-functional operations in Product Management, Procurement, and Marketing, coordinating product documentation, managing supplier communications, contributing to marketing efforts, and driving workflow improvements through process optimization and digital tools.Key activities and responsibilities of this role include:<ul><li>Maintaining up-to-date product documentation, including technical files, specs, certifications, artworks, usage instructions, and packaging materials</li><li>Coordinating with international suppliers on offers, orders, product specifications, artwork approvals, and documentation management</li><li>Supporting technical and regulatory documentation for tenders, sales teams, and export markets</li><li>Participating in product development initiatives and monitoring item-level KPIs and profitability metrics</li><li>Collaborating with the marketing team on product presentations, brochures, promotional materials, and campaigns</li><li>Reviewing and optimizing technical content for internal and external use, including packaging and marketing assets</li><li>Assisting with stock forecasting and working closely with the Supply Chain team and external procurement partners</li><li>Contributing to workflow optimization by applying AI tools, ERP systems, and automation practices in daily tasks</li><li>Any other task that may be required from time-to-time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>A Bachelors’ Degree</li><li>At least 3 years of experience in operations, procurement, product development, or marketing, preferably within a fast-paced environment</li><li>Proficiency in the MS Office Suite</li><li>Familiarity with ERP systems and commercial operations; experience with Power BI is considered a strong plus</li><li>Tech-driven mindset with interest in AI tools and automation to enhance operational workflows</li><li>Fluent in English and Greek, with excellent written and verbal communication skills</li></ul>&nbsp;Core competencies of a successful candidate:<ul><li>&nbsp;Strong attention to detail and organizational skills, especially in managing technical documentation</li><li>Proven ability to manage multiple tasks and projects across functions</li><li>Effective communicator and team player, able to collaborate cross-functionally</li><li>Analytical mindset with solid negotiation and decision-making skills</li><li>Self-motivated and able to work independently in a fast-paced environment</li></ul>

Product Manager int-0365

TITAN Greece&nbsp;has an exciting opportunity for a&nbsp;Process Engineering Manager&nbsp;at our Patra Plant. Reporting to the Plant Manager, this role focuses on optimizing plant performance, driving process improvements, and advancing sustainability. With expertise in cement manufacturing, the Process Engineering Manager will enhance efficiency, reduce costs, and ensure compliance with health, safety, environmental, and regulatory standards.Responsibilities<ul><li>Develop and execute strategies to optimize plant production, energy efficiency, and quality standards.</li><li>Analyze operational metrics and implement process improvements to address deviations.</li><li>Conduct audits and evaluations of process equipment to ensure top-tier operations.</li><li>Collaborate with internal teams and external stakeholders to ensure compliance and seamless operations.</li><li>Mentor and develop team members, fostering a culture of innovation and continuous improvement.</li><li>Provide training and guidance on data analysis, technical processes, and procedural knowledge.</li><li>Promote and implement sustainable practices, including alternative fuels and raw materials.</li><li>Stay updated on industry trends, integrating best practices into operations.</li><li>Manage resources, budgets, and timelines for installations, upgrades, and performance improvements.</li><li>Support and implement annual PPIP initiatives and process improvement plans.</li><li>Monitor and assess the impact of improvements, driving cost reductions and KPI achievement.</li><li>Ensure compliance with health, safety, and environmental regulations.</li></ul>Qualifications<ul><li>Master’s degree in Chemical Engineering, Process Engineering, or related field.</li><li>6+ years of experience in cement production, cement quality control, or process engineering, with at least 3 years in a leadership role within the cement or manufacturing industry.</li><li>Proven expertise in optimizing manufacturing processes, managing complex projects, and leading diverse teams.</li><li>Good knowledge and exposure to process tools and the latest developments.</li><li>In-depth knowledge of cement production processes, equipment, environmental standards, CO2 emissions, and quality control.</li><li>Knowledge of safety, environmental, and regulatory standards related to cement manufacturing.</li><li>Knowledge of energy audits.</li><li>Strong analytical, problem-solving, and decision-making skills.</li><li>Excellent communication and stakeholder management abilities.</li><li>Familiarity with sustainability practices and alternative resource utilization is a plus.</li></ul>What we offer<ul><li>Private health insurance</li><li>Pension plan</li><li>Annual checkup</li><li>Performance bonus</li><li>Prepaid cards for supermarket</li><li>Learning and Development opportunities</li><li>Internships and summer schools for employee children</li><li>Wellness programs and special offers</li></ul>&nbsp;

Process Engineering Manager 24570

Intellectica is recruiting a&nbsp;Logistics &amp; Operations Coordinator&nbsp;on behalf of its client, a leading provider of engineering solutions for subsea cable installation and offshore energy infrastructure. With a strong focus on technical excellence and reliable project delivery, the company is expanding its team to support a growing portfolio of international projects. The Logistics &amp; Operations Coordinator will coordinate onshore logistics and offshore mobilizations to support the timely and compliant execution of global marine operations. Based in Attiki, Greece, the role reports to the Operations Manager and involves occasional international travel.Key activities and responsibilities of this role include:<ul><li>Coordinate global transportation of project equipment, tools, and machinery via sea, air, and road freight</li><li>Manage documentation and procedures for temporary imports/exports, ATA carnets, and customs clearance</li><li>Liaise with customs brokers, port agents, freight forwarders, and local authorities for regulatory compliance</li><li>Support selection and coordination of mobilization/demobilization bases, yards, and quayside facilities</li><li>Ensure cost-effective logistics aligned with project schedules and offshore mobilization timelines</li><li>Provide on-the-ground logistics support during vessel mobilizations and site operations</li><li>Track shipments, maintain accurate records, and report deviations or delays to project teams</li><li>Manage logistics budgets and contribute to accurate cost forecasting for mobilization activities</li><li>Support risk assessments and contingency planning for logistics operations</li><li>Ensure adherence to international trade, transport, and environmental regulations</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in Engineering (e.g., Civil, Mechanical, Electrical, or Marine Engineering)</li><li>Minimum 5 years of experience in logistics and operations, preferably in offshore, marine, or energy sectors</li><li>Solid knowledge of customs regulations, temporary import/export processes, and bonded cargo handling</li><li>Proven experience in coordinating international logistics for complex projects across multiple regions</li><li>Familiarity with offshore mobilizations, vessel loading, and equipment interface management</li><li>Relevant certifications or technical background in logistics, shipping, or international trade is a plus</li><li>Excellent command of Greek and English (spoken and written)</li><li>Proficiency in MS Office (especially Excel, Outlook, Word) and logistics software</li><li>Willingness to travel occasionally for site visits, inspections, or mobilizations</li></ul>Core competencies of a successful candidate:<ul><li>Strong organizational skills</li><li>Operationally hands-on and detail-oriented</li><li>Clear and confident communicator</li><li>Collaborative and team-focused mindset</li><li>Proactive problem-solving and safety-driven approach</li><li>Effective multitasker under pressure</li><li>Technically proficient in logistics and tracking tools</li></ul>

Logistics & Operations Coordinator int-0378

A key role position in planning, organizing, and executing various events while also contributing to the overall sales strategy. The Events Manager will be responsible for creating memorable experiences that enhance our brand image and drive engagement with our target audience according to the strategy of the Director of Sales and Marketing.&nbsp;&nbsp;Key Responsibilities:Event Planning and Execution:<ul><li>Conceptualize, plan, and execute a variety of events, including conferences, weddings, anniversaries etc</li><li>Coordinate all aspects of events, from venue selection and logistics to vendor management and on-site coordination.</li><li>Ensure seamless execution of events, paying attention to details to provide a positive experience for attendees.</li><li>Post-Event Evaluation: Conduct post-event analysis, gather feedback from clients and attendees, review financial results, and hold debriefing meetings with staff to improve future events.</li></ul>Sales and Marketing:<ul><li>Marketing and sales: Assist with sales efforts, develop marketing plans to generate event revenue, and promote events..</li><li>Conducting Site Inspections and Tours: Greet potential clients and conduct professional tours of the hotel's event spaces and facilities, highlighting unique selling points to secure bookings.</li><li>Converting Inquiries into Bookings: Respond promptly to all customer inquiries and guide potential customers through the sales process to close deals and fill the hotel's event calendar.</li></ul>Operational:<ul><li>Client Consultation and Planning: Meet with clients to understand their event objectives, requirements, budget, and preferences (e.g., menu, decor, entertainment). Draft proposals and detailed event plans.</li><li>Logistics and Operations Management: Oversee all logistical aspects, including venue selection/setup, scheduling, coordinating catering, audiovisual needs, decor, and managing group room blocks/meeting space for assigned groups.</li></ul>On-site supervision: Oversee all on-site operations during events, including supervising staff like waiters and technical crews, and resolving any issues that arise.&nbsp;Qualifications:&nbsp;<ul><li>University Degree in Marketing or relevant field; master’s degree will be considered as an asset.</li><li>Minimum 3 years’ experience in relevant role, ideally in the Hospitality industry.</li><li>Team player and energetic attitude essential for this role</li><li>Familiarity with F&amp;B and Events concepts.</li><li>Proven ability to manage effectively, strong critical thinking and evaluation skills</li><li>Fluent in written and spoken English</li><li>Ability to travel as needed (driving license a must)</li><li>Third language will be considered a plus.</li><li>Exceptional communication (both verbal and written), negotiation and administrative skills.</li></ul>&nbsp;Additional Information:&nbsp;We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.&nbsp;

Events Manager

We are actively looking to recruit the most motivated individuals who bring curiosity, a strong academic foundation, and a desire to pursue a career in Business Consulting and contribute toimpactful projects in Greece and abroad. As a Supply Chain &amp; Operations Consultant, you will collaborate with experienced professionals and contribute to projects that span various industries, building valued relationships with external clients and internal peers by applying your academic background, a consulting mindset and personal skills to deliver meaningful results. At the same time, you will have the opportunity to develop and grow through hands-on experience on a variety of engagements across multiple geographies, working on clients’ sites and EY offices.&nbsp;&nbsp;Your key responsibilities&nbsp;&nbsp;&nbsp;As a Supply Chain &amp; Operations Consultant, you will take part in demanding projects with local, regional and global reach, and you will:&nbsp;<ul><li>Assist in data collection and validation, and perform data analyses applying state of the art AI tools to identify gaps and improvement opportunities to achieve operational excellence, increased resilience and sustainability performance&nbsp;</li></ul><ul><li>Take part in client meetings and interview client stakeholders to understand their business requirements and strategic objectives.&nbsp;</li></ul><ul><li>Document business requirements, develop process flows and design / redesign processes using AI technologies, across logistics &amp; fulfilment, manufacturing, planning and procurement domains, frequently as part of cross-functional EY teams.&nbsp;</li></ul><ul><li>Gather &amp; analyze benchmarks and leading practices from Global &amp; Regional sources of EY network and contribute in defining clients’ future state performance targets.&nbsp;&nbsp;</li></ul><ul><li>Support in the development, design and modeling of innovative future state scenarios for clients’ operations, collaborating with an extended eco-system of internal and external partners.&nbsp;</li></ul><ul><li>Support clients’ in implementing new supply chain strategies, operating models and processes, frequently working on clients’ offices and sites as part of joint EY and client’s teams.&nbsp;</li></ul>&nbsp;Skills and attributes for success&nbsp;&nbsp;&nbsp;<ul><li>Problem solving and critical thinking skills.&nbsp;</li></ul><ul><li>Strong attention to detail with a logical and methodical approach.&nbsp;</li></ul><ul><li>Exceptional organizational and time management skills with the ability to prioritize and complete multiple complex projects under tight deadlines.&nbsp;</li></ul><ul><li>Excellent interpersonal skills and ability to work effectively within a diverse and global team.&nbsp;</li></ul><ul><li>Ability to develop presentations that are clear and of high-quality, translating EY consulting services into meaningful and impactful valued propositions for clients.&nbsp;</li></ul><ul><li>Curiosity and eagerness to learn and apply new technologies and methodologies, staying abreast of the latest developments in emerging AI technologies.&nbsp;</li></ul><ul><li>A passion and motivation to interact with clients and provide them with high quality service.&nbsp;&nbsp;</li></ul><ul><li>A client-service mindset.&nbsp;</li></ul><ul><li>Self-motivation and a proactive attitude toward personal and professional development in Consulting.&nbsp;</li></ul>&nbsp;What we look for&nbsp;<ul><li>Excellent academic background, including a Bachelor and / or Master’s degree in STEM or Business domains, ideally with a specialization in Supply Chain &amp; Operations Management.&nbsp;&nbsp;</li></ul><ul><li>Knowledge of business analysis tools and techniques, for modelling, design or simulation, ideally with relevant certifications&nbsp;&nbsp;</li></ul><ul><li>Advanced proficiency in MS Office applications with relevant trainings, certifications or practical proof of expertise.&nbsp;&nbsp;</li></ul><ul><li>Knowledge, and ideally certification, in using Copilot and / or other GenAI tools will be consider as a strong asset.&nbsp;</li></ul><ul><li>Excellent written and spoken English required; Strong skills in German, Swedish, Norwegian, Danish, or Spanish are a plus.&nbsp;</li><li>Working experience (up to 5 years) in Management Consulting or in business analysis roles in a corporate environment within supply chain &amp; operations management will be considered as a plus.&nbsp;</li></ul>&nbsp;What’s most important is that you’re dedicated to working with your colleagues as part of a high-performing team. You’ll need to demonstrate enthusiasm, high motivation and passion to develop fast in a multinational working environment. You’ll need to thrive in picking up new skills and talents as you go, so natural curiosity, a lot of questions and the confidence to speak up when you see something that could be improved are essential. If you’ve got the right combination of technical knowledge and communication skills, this role is for you.&nbsp;&nbsp;&nbsp;Ideally you ‘ll also have&nbsp;<ul><li>Business Intelligence Tools (PowerBI, TIBCO Spotfire, Tableau or any other relevant tools)&nbsp;</li></ul><ul><li>Network Design tools (e.g. Coupa Supply Chain Guru/ Llamasoft, AnyLogic/Anylogistix or any other relevant tools)&nbsp;&nbsp;</li></ul><ul><li>Logistics design, simulation and modelling tools (e.g., AutoCAD, , FlexSim, Simio).&nbsp;</li></ul><ul><li>Logistics &amp; Fulfilment tools (e.g, WMS, TMS, YMS)&nbsp;</li></ul><ul><li>Supply chain tools to enable transformation in IBP/S&amp;OP, Demand &amp; Supply, Inventory Management, Category Management, Strategic Sourcing or Operational Procurement processes.&nbsp;</li></ul>&nbsp;&nbsp;What we offer you  &nbsp;Ability to Shape your Future with Confidence by:&nbsp;<ul><li>Developing your professional growth:&nbsp;</li></ul><ul><li>You'll have unlimited access to educational platforms, EY Badges and EY Degrees, alongside support for certifications. You will experience personalized coaching and feedback, and gain exposure to international projects, through our expansive global network, empowering you to define and achieve your own success.&nbsp;</li></ul><ul><li>Dive into our innovative GenAI ecosystem, designed to enhance your EY journey and support your career growth. These advanced AI tools will empower you to focus on higher-value work and meaningful interactions, enriching your professional experience like never before.&nbsp;</li></ul><ul><li>Empowering your personal fulfilment: We focus on your financial, social, mental and physical wellbeing.&nbsp;</li></ul><ul><li>Our competitive rewards package, depending on your experience, includes cutting-edge technological equipment, ticket restaurant vouchers, a private health and life insurance scheme, income protection and an exclusive EY benefits club card that provides a wide range of discounts, offers and promotions.&nbsp;</li></ul><ul><li>Our flexible working arrangement (hybrid model) is defined based on your own preferences and team’s needs, and we enjoy other initiatives such as summer short Fridays and an EY Day Off.&nbsp;</li></ul><ul><li>Our commitment to a sustainable way of operating, encourages volunteerism, promotes sustainable practices and offers opportunities for you to create a positive societal impact.&nbsp;</li></ul><ul><li>Our pride lies in working at EY as one of the most recognized employers in Greece through our multiple awards received over the last 3 years (Top Employer, Great Place to Work and Best Workplace in Professional Services &amp; Consulting).&nbsp;</li></ul><ul><li>Fueling an inclusive culture: We prioritize a diverse, equitable and inclusive environment, where you’ll be embraced for who you are and empowered to use your voice to help others find theirs.&nbsp;</li></ul>&nbsp;

Supply Chain & Operations Consultant

As a Restaurant Manager you will…<ul><li>Plan, implement and manage the overall daily operations</li><li>Manage and track inventory</li><li>Build and maintain strong relationships with visitors and clients</li><li>Suggest and implement new ideas</li><li>Onboard new personnel</li><li>Evaluate staff performance</li><li>Ensure safety and adherence to rules and regulations</li><li>Respond efficiently and accurately to guest’s complaints/needs</li><li>Organize and supervise staff shifts</li><li>Train the restaurant team on proper customer service practices in cooperation with the F &amp; B and HR managers</li><li>Communicate to Chef any issues regarding food quality or special requests</li><li>Keep a high standard of personal hygiene and appearance (grooming standards, clean uniform, body odors)</li><li>Enhance a teamwork environment, leading by example</li></ul>Entry Requirements:<ul><li>Degree/Diploma in hospitality/tourism will be an asset</li><li>3-4 years of experience in a managerial position in a fast paced environment</li><li>Excellent command of the Greek &amp; English language, both spoken and written</li><li>A second foreign language will be considered as a plus</li><li>Strong managerial and supervisory skills</li><li>Ability to manage a large and diverse group of individuals</li><li>Excellent organizational &amp; hosting skills, emotional intelligence and problem-solving skills.</li><li>Ability to build rapport with team and guests</li></ul>We offer:<ul><li>Single accommodation with AC, wi-fi, laundry access and&nbsp;access to our open-air gym</li><li>Continuous training opportunities (hard &amp; soft skills)</li><li>Free Counseling line for our employees and their relatives (mental health &amp; business psychology)</li><li>Company laptop &amp; mobile phone</li><li>Discounted Mini Market prices at our Employee dedicated market</li><li>Three meals per day at the staff restaurant</li></ul>​Why be part of our journey?It is a unique chance for you to work in one of the fastest growing hotel groups in Greece, alongside dedicated colleagues and professionals. Being a part of Andronis is not “just a job”. There is purpose, passion, and meaning in what we do. We place great emphasis on passion and team spirit – reasons why our well-rehearsed team has been together for many years.The goal Andronis set from the beginning is the provision of high-standard services for its customers, partners and the society of Santorini and Paros. A valuable pillar for Andronis is its staff, who are considered the most essential image of the company.​Our promise to youAndronis offers an energizing workplace adopting an open culture and transparent communication. We encourage a collaborative working environment while offering development opportunities for our employees. All our employees are treated with respect, while we strive to ensure you have the tools and resources you need to be successful.

Restaurant Manager

Your potential has a place here with TTEC’s award-winning employment experience. As a Bilingual Team Lead working on site in Athens, you’ll be a part of bringing humanity to business. #experienceTTECWhat You’ll Do Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team.You’ll report to the Operations Manager. We’re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.During a Typical Day, You’ll· Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects· Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.· Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed· Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes· Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancyWhat You Bring to the Role&nbsp;· Associate degree, technical school, or equivalent work experience· Utilize time management skills for priority tasks to make informed decisions, ensuring timely and decisive action· Engage and support your team while focusing on the overall team performance in a dynamic environment· Demonstrate empathetic leadership by maintaining composure and professionalism while handling conflicts with diverse team members· Customer-focused mindset to support high standards of accountability, facilitating effective communication, and providing support, helping to maintain a realistic outlook.· Comfortable with computer systemsWhat You Can Expect&nbsp;· Supportive of your career and professional development· An inclusive culture and community minded organization where giving back is encouraged· A global team of curious lifelong learners guided by our company values· Ask us about our paid time off (PTO) and wellness and healthcare benefits

Croatian Speaking Team Lead, Service Delivery - Bilingual

What You’ll Do Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team.You’ll report to the Operations Manager. We’re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.During a Typical Day, You’ll· Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects· Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.· Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed· Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes· Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancyWhat You Bring to the Role&nbsp;· Associate degree, technical school, or equivalent work experience· Utilize time management skills for priority tasks to make informed decisions, ensuring timely and decisive action· Engage and support your team while focusing on the overall team performance in a dynamic environment· Demonstrate empathetic leadership by maintaining composure and professionalism while handling conflicts with diverse team members· Customer-focused mindset to support high standards of accountability, facilitating effective communication, and providing support, helping to maintain a realistic outlook.· Comfortable with computer systemsWhat You Can Expect&nbsp;· Supportive of your career and professional development· An inclusive culture and community minded organization where giving back is encouraged· A global team of curious lifelong learners guided by our company values· Ask us about our paid time off (PTO) and wellness and healthcare benefits· And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) .Visit https://mybenefits.ttec.com/ for more information.

German Speaking Team Lead, Service Delivery - Bilingual

Deliver personalized and discreet service to guests in the comfort of their rooms and suites. Offer seamless 24-hour dining experiences that combine convenience, privacy, and luxury. Supervise and enhance the overall In-Room Dining operation including Mini Bar and special requests.About the Role At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best Hotels), we are seeking a highly motivated In-Room Dining Supervisor to join our team for the Season 2026 (minimum 6 or 7 months contract). Oversee daily In-Room Dining operations, manage staff, and ensure exceptional private dining experiences for our guests.What You Will Do<ul><li>Supervise day-to-day In-Room Dining operations, including Mini Bar and special events.</li><li>Ensure smooth and efficient delivery of food and beverages to guest rooms.</li><li>Monitor staff performance, maintain standards, and provide coaching where necessary.</li><li>Manage daily requisitions for food, beverage, and operational equipment.</li><li>Maintain discipline, organization, and cleanliness of all service areas.</li><li>Conduct regular quality checks on guest service, staff appearance, and Mini Bar operations.</li><li>Make personal contact with VIP, suite, and long-stay guests to ensure exceptional service.</li><li>Collaborate with culinary and F&amp;B teams to meet guest requirements and special requests.</li><li>Assist in training, scheduling, and performance management of In-Room Dining staff.</li><li>Ensure compliance with health, hygiene, and safety standards.</li><li>Support preparation of departmental budgets, goals, and business plans.</li><li>Perform other duties as assigned by the In-Room Dining Manager or Director of Food &amp; Beverage.</li></ul>What You Bring<ul><li>High School Diploma or equivalent experience; hospitality management experience preferred.</li><li>Applicants must have European Passport or the legal right to work in Greece.</li><li>Proven experience in In-Room Dining, hotel dining, or food &amp; beverage supervision.</li><li>Strong leadership, organizational, and interpersonal skills.</li><li>Fluency in English is essential; proficiency in Greek is an advantage.</li><li>Knowledge of food handling and sanitation regulations is a plus.</li></ul>What We Offer<ul><li>Competitive Salary and comprehensive Benefits Package.</li><li>Complimentary Employee Meals, Bus Transportation, Uniform &amp; Laundry Services.</li><li>Ticket Restaurant monthly allowance of €100.</li><li>Complimentary Nights at Four Seasons Hotels &amp; Resorts globally.</li><li>Employee Recognition Program.</li><li>Opportunities for Global Travel through Task Forces and Transfers.</li><li>Access to Four Seasons global Training &amp; Development programs.</li></ul>Schedule &amp; Hours Summer Seasonal Job – 5 working days per week, with 2 days off. Schedule is flexible and may change weekly according to business needs.If you are passionate about leading a high-performing In-Room Dining team and delivering exceptional private dining experiences in a world-class environment, we want to hear from you!

In Room Dining Supervisor (Seasonal 2026) REQ10366420

ou will take part in challenging global / regional / local deployments, acting as a trainer, in order to implement a well-structured and very advanced Operational Excellence transformation in a number of plants and production lines of the Group, collaborating closely with internal/external and local / plant resources. Key responsibilities will involve:&nbsp;<ul><li>Using your technical knowledge and skills, will drive specific transformations in the Plant’s manufacturing &amp; supply chain functions with the aim to transfer capabilities from Operational Excellence Processes, Systems &amp; Tools to the plant’s teams.</li><li>Spend most of your time in Plant’s sites to train, coach and develop teams, both leadership and shop floor personnel, deploying an advanced Operational Excellence program and focus on developing and building employees' capabilities through training, coaching and hands-on support.</li><li>Perform analysis of production/maintenance/quality data and create end to end loss trees, in order to understand current state and identify main losses and areas of improvement linked to KPI target setting.</li><li>Collaborate closely with Plant Continuous Improvement Mgr. and Plant internal leadership teams, as well as with Central Teams on the development of processes.</li><li>Become the change advocate through the transformation journey, coach Plant Leaders through the implementations, and support Plant functional leaders to build their knowledge in new systems and tools.</li><li>Communicate the vision, culture and content of Operations Excellence Program to all Plant levels, and aid in the development of the continuous improvement culture and Leadership capabilities to all levels.</li><li>Capture and disseminate Current Best Practices worthy of reapplication, diagnose activities and identify technical know-how and organization capabilities to progress continuous improvement.</li><li>Utilize advanced analytics, Lean 6σ, TPM, VSM, and other methodologies and tools, already structured in the company’s operational excellence framework.</li></ul>&nbsp;Qualifications<ul><li>A bachelor and preferably a master’s degree in Engineering or Operations Management / Industrial Management.</li><li>Minimum 5 years of working experience in Industrial Manufacturing (Production/Maintenance or Continuous Improvement functions) and/or Industrial Supply Chain Operations.</li><li>Knowledge of industrial Health &amp; Safety procedures.</li><li>Knowledge and working experience of Lean methodologies and tools (Lean 6σ).</li><li>Availability to travel, as most of the working time will be allocated in the Manufacturing Plants of Viohalco’s Business Segments, and availability to relocate for short-term assignments (5 - 6 months within the year with flex arrangements) according to annual deployment plans.</li><li>Advanced business writing/speaking, communication &amp; presentation skills both in Greek and English.</li><li>Strong ability to teach, coach, and develop others.</li><li>Base Location: Thessaloniki (preferrable) or Athens.</li></ul>&nbsp;The Company offers<ul><li>A unique opportunity to thrive in one of the pioneering companies in Greek manufacturing industry.</li><li>Continuous learning and capability building, through a best-in-class operations excellence program.</li><li>Diverse Industrial Experience gained in diversified factories.</li><li>Competitive remuneration package</li><li>Car &amp; Allowances</li><li>Life &amp; Health Insurance Plan</li></ul>&nbsp;

SENIOR TRAINER (3669)

At KOIA, we redefine luxury by harmonizing sophistication with the ancient wellness principles of Hippocrates. Nestled in the breathtaking landscapes of Kos, our resort is a sanctuary for guests seeking holistic well-being and rejuvenation. KOIA is more than a destination; it is a philosophy that emphasizes balance, sustainability and personalized care. Our resort offers guests a culinary experience that celebrates fresh, local ingredients and creative gastronomy.&nbsp;As a member of our Culinary team, you’ll have the opportunity to learn, grow and contribute to a kitchen that values innovation, collaboration and excellence. At KOIA, we value your expertise and offer a collaborative environment where your skills and passion for gastronomy can flourish.&nbsp;What you will be doing&nbsp;Your role in shaping the KOIA experience&nbsp;As Chef de Partie (Level A), you will play a key role in ensuring the preparation and presentation of exceptional dishes that reflect KOIA’s commitment to quality and creativity. Your leadership and culinary skills will contribute to the smooth operation of our kitchen and the satisfaction of our guests.&nbsp;Key responsibilities:<ul><li>Prepare and cook high-quality dishes according to the restaurant’s menu.</li><li>Supervise and guide the kitchen assistants.</li><li>Collaborate with the Head Chef to ensure smooth kitchen operations.</li><li>Manage raw materials, monitor inventory and place orders for supplies.</li><li>Adhere to food hygiene and safety standards (HACCP).</li><li>Ensure proper presentation and timely delivery of dishes.</li><li>Participate in the creation of new recipes and menu items.</li><li>Maintain cleanliness and organization in the kitchen.</li></ul>&nbsp;What you will bring to the teamYour skills and spirit&nbsp;We’re looking for a dedicated hospitality professional with:<ul><li>At least 3-5 years of experience in a 5-star hotel or √† la carte/fine dining restaurant.</li><li>Degree from a culinary school or related field.</li><li>Knowledge of hygiene standards and cooking techniques.</li><li>Ability to work under pressure and lead a team.</li><li>Professional appearance and strong organizational skills.</li></ul>&nbsp;What you will love about working herePerks that reflect our values&nbsp;At KOIA, we believe that our team deserves the same care and attention we provide to our guests. That’s why we offer:<ul><li>Competitive salary and performance-based incentives.</li><li>Opportunities for career growth and professional development through premium training programs.</li><li>A supportive and inclusive work environment that values your well-being.</li><li>The chance to contribute to our sustainability initiatives and make a meaningful impact.</li><li>An inspiring workplace surrounded by the serene beauty of Kos.</li></ul>&nbsp;Ready to Apply?Take the first step toward a rewarding career&nbsp;If you are ready to be part of a team that elevates hospitality to an art form and shapes extraordinary guest journeys, we warmly welcome you to join us. To apply, please submit your CV and a cover letter detailing your experience and passion for hospitality to manager@koiaresort.com.&nbsp;&nbsp;Together, let’s redefine luxury and craft unforgettable memories.&nbsp;

Chef de Partie (Level A)

The Operational Excellence Senior Trainer job position has the main purpose to contribute to the deployment &amp; expansion of the Group Operations Excellence Program to the Manufacturing Plants of Viohalco’s Business Segments.&nbsp;ResponsibilitiesYou will take part in challenging global / regional / local deployments, acting as a trainer, in order to implement a well-structured and very advanced Operational Excellence transformation in a number of plants and production lines of the Group, collaborating closely with internal/external and local / plant resources. Key responsibilities will involve:&nbsp;<ul><li>Using your technical knowledge and skills, will drive specific transformations in the Plant’s manufacturing &amp; supply chain functions with the aim to transfer capabilities from Operational Excellence Processes, Systems &amp; Tools to the plant’s teams.</li><li>Spend most of your time in Plant’s sites to train, coach and develop teams, both leadership and shop floor personnel, deploying an advanced Operational Excellence program and focus on developing and building employees' capabilities through training, coaching and hands-on support.</li><li>Perform analysis of production/maintenance/quality data and create end to end loss trees, in order to understand current state and identify main losses and areas of improvement linked to KPI target setting.</li><li>Collaborate closely with Plant Continuous Improvement Mgr. and Plant internal leadership teams, as well as with Central Teams on the development of processes.</li><li>Become the change advocate through the transformation journey, coach Plant Leaders through the implementations, and support Plant functional leaders to build their knowledge in new systems and tools.</li><li>Communicate the vision, culture and content of Operations Excellence Program to all Plant levels, and aid in the development of the continuous improvement culture and Leadership capabilities to all levels.</li><li>Capture and disseminate Current Best Practices worthy of reapplication, diagnose activities and identify technical know-how and organization capabilities to progress continuous improvement.</li><li>Utilize advanced analytics, Lean 6σ, TPM, VSM, and other methodologies and tools, already structured in the company’s operational excellence framework.</li></ul>&nbsp;Qualifications<ul><li>A bachelor and preferably a master’s degree in Engineering or Operations Management / Industrial Management.</li><li>Minimum 5 years of working experience in Industrial Manufacturing (Production/Maintenance or Continuous Improvement functions) and/or Industrial Supply Chain Operations.</li><li>Knowledge of industrial Health &amp; Safety procedures.</li><li>Knowledge and working experience of Lean methodologies and tools (Lean 6σ).</li><li>Availability to travel, as most of the working time will be allocated in the Manufacturing Plants of Viohalco’s Business Segments, and availability to relocate for short-term assignments (5 - 6 months within the year with flex arrangements) according to annual deployment plans.</li><li>Advanced business writing/speaking, communication &amp; presentation skills both in Greek and English.</li><li>Strong ability to teach, coach, and develop others.</li><li>Base Location: Thessaloniki (preferrable) or Athens.</li></ul>&nbsp;The Company offers<ul><li>A unique opportunity to thrive in one of the pioneering companies in Greek manufacturing industry.</li><li>Continuous learning and capability building, through a best-in-class operations excellence program.</li><li>Diverse Industrial Experience gained in diversified factories.</li><li>Competitive remuneration package</li><li>Car &amp; Allowances</li><li>Life &amp; Health Insurance Plan</li></ul>

OPERATIONAL EXCELLENCE PROFESSIONAL (Senior Trainer) (3669)

As a valued member of our client engagement project teams, you will be pivotal in spearheading key work streams and working with industry-leading clients across multiple sectors to reduce risks and improve business continuity and asset productivity. You’ll save lives, drive performance and improve the working lives of all your clients’ employees. Key responsibilities will include;<ul><li>Work as an integral member of client engagement project teams executing complex tasks and leading work streams</li><li>Contribute to sales by producing high-quality proposals and solutions design as well as participating in client business development meetings</li><li>Analyse operational processes, operational management efficiency, and performance improvement potentials in safety, operational excellence or environmental sustainability</li><li>Actively engage with clients through meetings and interviews and will be trusted to work directly with the client to implement practical solutions</li><li>Analyse data to develop meaningful recommendations and solutions and lead the development of high-quality presentations and documents to be used in client engagements</li><li>Conduct interviews, field observations, data and document analysis, DILOS</li><li>Design and provide training/coaching/workshops at client sites.</li></ul>This role is home-based in Greece but will require frequent client travel, potentially up to 4 days per week. Let's see where our shared vision leads.We have a strong growth trajectory and a global footprint, which means unprecedented opportunity for the people on our teams to advance their careers through working with clients and joining forces with technical operations executives, experienced line managers and qualified coaches who all share a problem-solving mindset and a passion for what they do.We offer a mentorship program with internal and external senior leaders to broaden technical expertise and share best practices. Our performance process and talent systems support individuals on their personal and professional development journey, and you will have access to the Consulting Development Academy.In addition to our career development benefits, we offer a competitive base salary, medical cover, disability benefits, allowances, a discretionary yearly incentive plan, and flexible work policies.As a Global Company, our professionals have the possibility to contribute to international projects and grow with the company. Every employee can influence and impact our company, and we value innovators and entrepreneurs.Job requirementsWho are you today? Beyond that, be yourself. At dss+, we embrace and celebrate diversity. Above all, we are an inclusive culture in which everyone contributes and has the chance to develop their talents further.Ideally, you will have a degree/master’s degree in engineering, coupled with prior management consulting experience and/or work experience in one of our core industries. You will have gained experience within operational risk or&nbsp;safety and have experience working within project teams and leading project workstreams.Key to this role is your ability to demonstrate adaptability and thrive within diverse and remote consultant teams, consistently achieving business and client objectives. Proficiency in both Greek and English, with fluency in a third European language, is highly desirable.The role demands exceptional analytical and formalisation skills, adept in quantitative and qualitative analysis, and outstanding problem-solving and communication abilities.

Health & Safety Senior Consultant

As a mid-level ESM / ITSM Consultant, you will be an integral part of our Service Management Delivery team. You will be responsible for translating business requirements to technical specifics and developing software architecture and design based on client or company requirements. You will work with management to define software requirements and take the lead on operational and technical projects. The role requires the ability to work independently with little supervision. The goal is to build&nbsp;/configure high-quality software solutions using low-code platforms&nbsp;&nbsp;that are aligned with user needs and business goals.&nbsp;Responsibilities:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Leads in configuring, maintaining, enhancing, and supporting commercial software packages.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Leads in customizing and adding new features to commercial software according to end-user requests.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Leads the maintenance of day-to-day operations of various applications.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Leads in designing and building new applications based on customer's requirements and specifications.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Writes and performs tests for applications, fixes problems as they arise, and assists with product launches.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provides technical support and troubleshoots problems related to applications.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Writes technical documentation and uses best development practices regarding version control and testing.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Performs software upgrades and keeps track of software licensing.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Direct involvement with vendors, managing relationships,&nbsp;including scoping of application services and review of deliverables.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Assists with presales activities and demonstrations.&nbsp;Qualifications:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;3+ years of work experience as a Software Engineer or Software Developer.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;BSc degree in Computer Science, Engineering,&nbsp;or relevant field.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience with test-driven low code development, RDBMS,&nbsp;and ITIL v3 / ITIL v4.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proficiency in software engineering tools.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to document requirements and specifications.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience in reporting tools like Grafana&nbsp;will be appreciated.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience in system administration is a plus.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience working with Operations Management tools and Service Management tools will be appreciated.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Enthusiastic to take new initiatives.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to guide lower-level engineers.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proficient in English.&nbsp;Benefits:As an equal-opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.Our company is people&nbsp;-&nbsp;-centric and offers personalized benefits to each employee:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;We want you to be well compensated for what you bring in, so we offer an attractive salary package·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Your health matters to us, so all colleagues have a private health insurance plan from day one·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;We are excited for challenges, so you are invited to take part in exciting projects·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;We never stop learning and evolving! You will have your own mentor and training program to help you develop in a company with unlimited possibilities,&nbsp;and you will join our training sessions and online courses that we provide·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;We love the Relational vibes,&nbsp;so we gather on smaller and bigger occasions to celebrate good times together!&nbsp;Relational Financial Solutions adheres to the General Data Protection Regulation principles by applying its Privacy Policy, which is published at https://www.relationalfs.com/legal-information/pri.... By submitting an application to this position and by sharing your personal data with Relational Financial Solutions,&nbsp;you acknowledge and accept its Policy and authorize Relational Financial Solutions to process your personal data for the purposes of the company's recruitment opportunities, in line with the Policy.

Mid-level ESM / ITSM Consultant

The Customer Service Specialist represents first point of contact for Red&nbsp;Bull Customers providing support as well to the internal customers/stakeholders. He/she is responsible for the supply chain execution of finished goods &amp; visibility items and for the execution of the order to cash process. Distills and quantifies key category opportunities (strategic category development through category vision). Works closely with the Trade Marketing team to build the right TM activities with the right execution.RESPONSIBILITIESAreas that play to your strengthsAll the responsibilities we'll trust you with:Collapse all<ul><li>ORDER AND CUSTOMER SERVICE MANAGEMENT<ul><li>Ownership of the end-to-end order management process, for both finished</li><li>goods and VISITs in SAP, including events and services of RB coolers/VISIT items.</li><li>Jointly accountable for driving customer satisfaction and meeting customer related KPIs, ensuring alignment with corporate service standard</li><li>Monitor end-to-end deliveries from 3PL to customers.</li><li>Maintain and update customer master data, including pricing in CPM.</li><li>Ensure timely and accurate preparation of all legalized order</li><li>documentation.</li><li>Act as the key interface with logistics providers.</li><li>Manage the end-to-end resolution of consumer complaints.</li><li>Act as liaison for customer requests related to internal and external certificates.</li></ul></li><li>SYSTEM, PROCESSES &amp; COMPLIANCE<ul><li>Ensure that all processes are executed in compliance with corporate governance and guidelines, escalating deviations to the Key User and</li><li>Operations Manager, while actively contributing to process improvements.</li><li>Oversee goods movement transactions in SAP.</li><li>Maintain and organize all relevant documentation (manuals, guidelines, BPPs), ensuring systematic filing and easy access in line with corporate standards.</li><li>Execute and monitor month-end and year-end closing activities, ensuring the timely completion of all periodic tasks.</li><li>Support the review and reconciliation of invoices, ensuring alignment with contractual terms and corporate policies.</li></ul></li><li>CONTINUOUS IMPROVEMENT &amp; OPERATIONAL EXCELLENCE<ul><li>Contribute to continuous improvement projects and product performance testing (such as Hotpacks), ensuring alignment with operational excellence goals.</li><li>Oversee the efficient delivery of product samples to Quality Management, ensuring alignment with quality assurance and compliance standards.</li></ul></li><li>ADMINISTRATIVE &amp; FLEET MANAGEMENT SUPPORT<ul><li>Support the organization of meetings, including agenda preparation, travel logistics, car rentals, hotel bookings, and dinner arrangements.</li><li>Oversee the company fleet management, including leasing, maintenance, insurance, and allocation, in close collaboration with Finance, HR, and in alignment with corporate policies.</li><li>Ensure contract compliance, vendor coordination, and cost efficiency, while monitoring and reporting fleet related KPIs.</li><li>Lead the organization and evaluation of fleet related tenders by collecting and analyzing data, conducting cost/benefit assessments, and implementing the required exercises to support optimal decision-making and execution.</li></ul></li></ul>EXPERIENCEYour areas of knowledge and expertisethat matter most for this role:<ul><li>Strong attention to detail, structured and accurate.</li><li>Strong communications skills (verbal and in writing)</li><li>Customer-focused, with strong interpersonal skills and a professional telephone manner.</li><li>Effective under pressure with strong prioritization and multitasking.</li><li>Ability to multi-task essential</li><li>Proactive, empathetic, and patient professional, with advanced problem[1]solving skills and strong capability in data-driven analysis</li><li>Focus on process improvement and collaboration.</li><li>ERP knowledge (preferably SAP) with advanced Excel.</li><li>Fleet Management: vendor coordination, contracts, KPIs.</li><li>Fleet tenders: data collection, evaluation, implementation.</li></ul><ul><li>Travel 10-20%</li></ul>

Customer Service Specialist

As Manager, Technical Writer (Individual Contributor), you will serve as the senior technical writing expert within the AI Architecture &amp; Solution Design department. Your mission is to define and uphold documentation standards and structure for SDKs, modules, and solution patterns, ensuring clarity, consistency, and discoverability across all artefacts. You will work closely with AI Architects, Solution Designers, and Operations Excellence to make documentation a first-class enabler of adoption and reuse.You will lead by expertise, not direct management—acting as the bar-raiser for technical writing quality and mentoring junior writers informally. Beyond documentation, you will contribute to knowledge surfacing and enablement, including indexing solution patterns and supporting tools (e.g., intelligent agents) that help teams find the right SDK or design quickly. You will also play a supporting role in operations feedback, ensuring documentation standards enable operationalizing the SDK and AI Solution patterns across Creation Centers and digital teams.Why this Role MattersDocumentation is the gateway to adoption and reuse. Without clear, indexed, and actionable artefacts, even the best AI capabilities and solution patterns fail to scale. This role ensures that every SDK, module, and architecture pattern is discoverable, understandable, and implementable, reducing bespoke engineering and accelerating time to value.ROLE RESPONSIBILITIES1) Documentation Standards &amp; Structure<ul><li>Define and maintain documentation standards for SDKs, modules, and solution patterns, including required sections (overview, usage, integration steps, evaluation notes, security/privacy considerations).</li><li>Establish and enforce Confluence structure for indexing and surfacing artefacts; ensure logical hierarchy, tagging, and cross-linking for easy navigation.</li><li>Create templates and style guides for architecture artefacts, release notes, and design exemplars; ensure consistency across teams.</li></ul>2) SDK &amp; Module Documentation<ul><li>Partner with Enterprise AI Capability Design Team and community contributors to produce clear, developer-friendly documentation for SDKs and modules.</li><li>Ensure documentation includes code samples, quickstarts, integration guides, and troubleshooting tips; maintain parity between SDK and service documentation.</li><li>Validate documentation completeness during release readiness checks; track gaps and drive remediation.</li></ul>3) Solution Pattern Indexing &amp; Enablement<ul><li>Curate and document solution patterns with supporting material on “when, why, and how” to use them; collaborate with Solution Designers and AI Architects for accuracy.</li><li>Build and maintain a searchable index of patterns and exemplars; ensure discoverability across Confluence and internal portals.</li><li>Contribute to enablement tools (e.g., intelligent agents) that recommend patterns and modules based on user needs, linking back to documentation and design artefacts.</li></ul>4) Operational Feedback &amp; Continuous Improvement<ul><li>Support operations management activities: observe how documentation standards are applied by Creation Centers and digital teams; capture feedback and propose improvements.</li><li>Participate in retrospectives and process reviews; adjust documentation structure and templates to maximize adoption and usability.</li><li>Ensure documentation supports auditability for compliance, security, and governance requirements.</li></ul>5) Informal Mentorship &amp; Expertise<ul><li>Act as the senior technical writing authority; mentor junior writers informally and provide guidance on complex documentation challenges.</li><li>Promote knowledge sharing and best practices across the department; run documentation clinics and learning sessions.</li></ul>MEASURES OF SUCCESS<ul><li>Documentation completeness and quality: SDKs/modules and solution patterns meet standards; fewer gaps at release readiness.</li><li>Discoverability and adoption: Increased usage of indexed patterns and SDK documentation; positive feedback from consuming teams.</li><li>Operational alignment: Documentation standards consistently applied across Creation Centers; feedback loop drives continuous improvement.</li><li>Enablement impact: Intelligent tools and indexing reduce time to find relevant patterns and modules.</li></ul>QUALIFICATIONSBasic Qualifications<ul><li>5+ years in technical writing or documentation roles within software development environments.</li><li>Proven ability to define and enforce documentation standards and structures for complex technical artefacts.</li><li>Strong familiarity with software development lifecycle, APIs, SDKs, and integration patterns; ability to translate technical concepts into clear, actionable content.</li><li>Ability to interpret system diagrams (Data Flow, Sequence Diagrams) and translate them into clear documentation</li><li>Excellent communication and organizational skills; adept at managing multiple priorities and stakeholders.</li></ul>Preferred Qualifications<ul><li>Experience with AI/ML or GenAI projects; understanding of common patterns (RAG, agentic workflows, evaluation frameworks).</li><li>Hands-on experience with Confluence or similar knowledge management platforms; ability to design logical structures and indexing strategies.</li><li>Background in software engineering (as a developer or technical contributor) is a strong plus.</li><li>Familiarity with CI/CD pipelines, version control, and release documentation practices.</li><li>Experience with markup languages (Markdown) and API documentation standards (OpenAPI/Swagger) is a plus</li><li>Exposure to regulated environments (healthcare, pharma, finance) and audit-ready documentation standards.</li></ul>

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