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Seasonal

Aoristou

Internship

Orismenou

FullTime

OnSite

Hybrid

Collect, clean, and validate data from multiple internal systems (POS, inventory, procurement, finance) to ensure accurate F&amp;B cost reporting.Develop and maintain automated dashboards and KPIs (food &amp; beverage cost %, variances, stock movements) to support data-driven decision-making.Analyze trends and anomalies to identify opportunities for cost optimization and operational efficiency.Prepare regular and ad-hoc performance reports for senior management, supporting reviews, supplier assessments, and procurement decisions.Collaborate cross-functionally with Finance, Procurement, Operations, and IT to align data definitions, enhance system integration, and improve reporting accuracy.Drive system and process improvements, supporting BI tool implementation (Power BI, Tableau) and standardizing F&amp;B cost reporting across all properties.What will you bring?Bachelor’s degree in Data Analysis, Business Administration, or a related field, with at least 3 years of experience in a similar analytical or administrative role.Strong proficiency in Excel, SQL, and at least one BI tool (Power BI, Tableau, etc.); experience with ERP/POS systems—Entersoft preferred.Excellent command of English (written and spoken), with strong time-management skills and the ability to prioritize and meet deadlines.Highly analytical and detail-oriented, delivering a high degree of accuracy and capable of identifying inefficiencies and improvement opportunities.Strong communication and collaboration skills, able to work effectively with both operational and corporate teams and present insights clearly.High level of integrity, confidentiality, and ownership of data accuracy; highly organized and able to manage multiple priorities simultaneously.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.Grow&nbsp;Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Private health insuranceFlexible working model

F&B Cost Control Data Analyst

The purpose of this position is to run daily activities, reporting and operations of the Front Desk Department (such as check-in, credit limit, check-out, etc.). With experience in a high-quality luxury boutique hotel/resort guest services, the Front Desk Agent will offer the highest level of customer service. Front Desk Agent supports all property operations, ensuring that the highest levels of hospitality and service are provided. Front Desk Agent manages the flow of questions and directs guests within the lobby, as well as support the tracking and resolution of service issues. Key Duties and Responsibilities<ul><li>Encourage and build mutual trust, respect, and cooperation among team members.</li><li>Demonstrate appropriate behaviours.</li><li>Maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.</li><li>Provide information to supervisors, co-workers, by telephone, in written form, e-mail, or in person.</li><li>Provide services for customer satisfaction and retention.</li><li>Support handling complaints, settling disputes, and resolving grievances and conflicts and reporting to manager, or otherwise negotiating with others.</li><li>Provide immediate assistance to guests.</li><li>Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.</li><li>Record guest issues in the guest response tracking system.</li><li>Always follow LQA Standards related to FD operations.</li><li>Respect and maintain Forbes Standards.</li><li>Focus on guest satisfaction and focus on continuous improvement.</li><li>Analyse information and evaluate results in order to choose the best solution and solve problems.</li><li>Support day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily.</li><li>Ensure compliance with all policies, standards and procedures.</li><li>Participate and contribute in the discussion of the work that affects Front Desk department, discuss the ways of service improvement.</li><li>Support implementation of the upselling program, communicating and ensuring process.</li><li>Proceed with check-ins and check-outs.</li><li>Ensure that passports data collected at the check-in and guest registration is done.</li><li>Ensure due outs are done in a timely manner.</li><li>Be fully familiar with the room types, applicable rates, discount and rates structures and rate policies.</li><li>Provide necessary reports to Finance department when needed.</li><li>Credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval from the FOH Manager or Director of Rooms.</li><li>Ensure compliance with all policies, standards and procedures.</li><li>Maximum room occupancy and yield is ensured in line with the standards policy on rates.</li><li>Daily check of arrival list, making sure all rooms are assigned according to category booked and guest preferences.</li><li>Close communication is maintained with the Housekeeping department on check-outs, room moves, forecast occupancies.</li><li>All charges are correctly entered onto the guest’s folio and that this is always kept up to date.</li><li>The float, cash and credit card takings for the shift are balanced and the necessary cashier reports completed. Declares any overage or shortage on this report.</li><li>To be very meticulous in completing the daily checklist and check that it has been done during shift handover.</li><li>To assist with any other duties as required by the Director or another member of the management team.</li></ul>Education or Certification<ul><li>Minimum two years working in a luxury, or boutique hotel in Front Office department</li><li>Must be proficient in hospitality guest services and team development</li><li>Previous guest service and reservations experience preferred.</li><li>Excellent written and oral communication skills required, must be fluent in verbal and written English</li><li>Excellent computer and typing skills are required. Microsoft Office proficiency and Opera.</li><li>Excellent listening and comprehension skills required.</li></ul>

Front Office Agents, Season 2026 Opportunities | One&Only Aesthesis, Athens 17448

Required Qualifications<ul><li>Professional Experience in fine dining establishments,</li><li>Minimum 2 years’ experience in a similar position,</li><li>Degree/ diploma in hospitality sector or a related field,</li><li>Ability to follow budget guidelines,</li><li>Working experience with POS systems (ideally Micros),</li><li>Knowledge of MS Excel spreadsheets,</li><li>Knowledge on wine,</li><li>Ability to take decisions and act to meet financial targets,</li><li>Constant will to improve operations and meet goals,</li><li>Deep knowledge of and ability to adhere to health and safety regulations.</li><li>Ability to develop policies and procedures,</li><li>Ability to organize and control orders &amp; supplies.</li><li>Competence in managing a team that maintains the highest of standards under a busy environment,</li><li>Outstanding people management and leadership skills,</li><li>Integrity, reliability &amp; a spirit of cooperation,</li><li>High levels of energy &amp; diligence,</li><li>Ability to spot and resolve problems efficiently,</li><li>A keep an eye for detail,</li><li>Excellent communication skills and fluency in both Greek and English languages.</li></ul>Katikies Offers:<ul><li>Competitive compensation package based on qualifications and experience,</li><li>Accommodation at fully equipped apartments,</li><li>Daily meals,</li><li>Pleasant working environment,</li><li>Supportive management,</li><li>Training and career development,</li><li>Excellent opportunities for career progression.</li></ul>Should you wish to be a member of our team, please send us your CV along with a photo of yourself at hr@katikies.comAll applications will be treated in the strictest confidentiality.

Restaurant Manager – SANT.RESMGR

Join our Operations &amp; Delivery team as a Port Delivery Agent - Shorex in Piraeus Athens, where you will be the main point of contact for the cruise line for embarkation and debarkation operations. You will work as a team responsible for the preparation of the operation, ensuring a high standard and quality service to achieve the highest guest and client satisfaction. Intercruises Shoreside &amp; Port Services is a TUI owned specialist business providing cruise ship handling services to cruise lines in destinations throughout the world. You will be assisting cruise lines and other clients on their daily operations.This is a locally employed position. You must have the&nbsp;right to live and work in Greece&nbsp;before applying. ABOUT OUR OFFER&nbsp;<ul><li>A competitive salary package.</li><li>40 working hours/week (Including shifts during weekends).</li><li>2 days off per week + additional paid annual leave.</li><li>Seasonal contract starts in March 2026 and ends at the end of November 2026.</li><li>We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy &amp; language lessons.  &nbsp;</li><li>Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team &amp; 24/7 Wellbeing Hub. &nbsp;</li><li>We offer seasonal or permanent contracts, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise.</li></ul> ABOUT YOU<ul><li>You have knowledge, experience and understanding of daily planning and operations in a holiday destination and/or cruise business.&nbsp;</li><li>You are a confident decision maker, even when working under pressure.</li><li>Excellent communication skills, both verbal and written, in English. Knowledge of other languages would be an asset.&nbsp;</li><li>You have a pro-active guest service mindset with a clear focus on quality and efficiency.</li><li>Able to work in a flexible manner (including different work shifts) depending on cruise ship schedules will be required.</li><li>You are open to learn, grow and drive your career while passionately delivering a great service to our guests and cruise clients.&nbsp;</li><li>Driver’s license will be an asset.</li></ul> ABOUT THE JOB<ul><li>Being physically present at the port on the days of operation to deliver excellent customer and cruise line operational service.&nbsp;</li><li>Handling and arranging operations agreed with our Cruise clients, throughout all the various stages involved in the process and controlling operations.</li><li>Being responsible for the smooth operation from start to end.</li><li>Handling correspondence with clients together with the Supervisor/ Team Manager.</li><li>Closing all invoicing and data loading procedures.</li><li>Keeping constant contact, reserving, and updating providers accordingly.</li><li>Liase with ships and respective operations onboard teams to review, update and arrange all final details, according to pre-approved itineraries.</li><li>The position involves days of operation in the port, early starts and demands work during some weekends.</li></ul>

Port Delivery Agent - Shorex | Fixed Term

Join our Operations &amp; Delivery team as a Port Delivery Agent&nbsp;in Corfu,&nbsp;where you will be the main point of contact for the cruise line for embarkation and debarkation operations. You will work as a team responsible for the preparation of the operation, ensuring a high standard and quality service to achieve the highest guest and client satisfaction. Intercruises Shoreside &amp; Port Services is a TUI owned specialist business providing cruise ship handling services to cruise lines in destinations throughout the world. You will be assisting cruise lines and other clients on their daily operations.This is a locally employed position. You must have the&nbsp;right to live and work in Greece&nbsp;before applying. ABOUT OUR OFFER&nbsp;<ul><li>A competitive salary package.</li><li>40 working hours/week (Including shifts during weekends).</li><li>2 days off per week + additional paid annual leave.</li><li>Free accommodation can be provided.</li><li>Seasonal contract starts in March 2026 and ends at the end of November 2026.</li><li>We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy &amp; language lessons.  &nbsp;</li><li>Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team &amp; 24/7 Wellbeing Hub. &nbsp;</li><li>We offer seasonal or permanent contracts, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise.</li></ul> ABOUT YOU<ul><li>You have knowledge, experience and understanding of daily planning and operations in a holiday destination and/or cruise business.&nbsp;</li><li>You are a confident decision maker, even when working under pressure.</li><li>Excellent communication skills, both verbal and written, in English. Knowledge of other languages would be an asset.&nbsp;</li><li>You have a pro-active guest service mindset with a clear focus on quality and efficiency.</li><li>Able to work in a flexible manner (including different work shifts) depending on cruise ship schedules will be required.</li><li>You are open to learn, grow and drive your career while passionately delivering a great service to our guests and cruise clients.&nbsp;</li><li>Driver’s license will be an asset.</li></ul> ABOUT THE JOB<ul><li>Being physically present at the port on the days of operation to deliver excellent customer and cruise line operational service.&nbsp;</li><li>Handling and arranging operations agreed with our Cruise clients, throughout all the various stages involved in the process and controlling operations.</li><li>Being responsible for the smooth operation from start to end.</li><li>Handling correspondence with clients together with the Supervisor/ Team Manager.</li><li>Closing all invoicing and data loading procedures.</li><li>Keeping constant contact, reserving, and updating providers accordingly.</li><li>Liase with ships and respective operations onboard teams to review, update and arrange all final details, according to pre-approved itineraries.</li><li>The position involves days of operation in the port, early starts and demands work during some weekends</li></ul>

Port Delivery Agent | Fixed Term

Join our Operations &amp; Delivery team as a Port Delivery Agent&nbsp;in Chania Crete, where you will be the main point of contact for the cruise line for embarkation and debarkation operations. You will work as a team responsible for the preparation of the operation, ensuring a high standard and quality service to achieve the highest guest and client satisfaction. Intercruises Shoreside &amp; Port Services is a TUI owned specialist business providing cruise ship handling services to cruise lines in destinations throughout the world. You will be assisting cruise lines and other clients on their daily operations.This is a locally employed position. You must have the&nbsp;right to live and work in Greece&nbsp;before applying. ABOUT OUR OFFER&nbsp;<ul><li>A competitive salary package.</li><li>40 working hours/week (Including shifts during weekends).</li><li>2 days off per week + additional paid annual leave.</li><li>Free accommodation can be provided.</li><li>Seasonal contract starts in March 2026 and ends at the end of November 2026.</li><li>We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy &amp; language lessons.  &nbsp;</li><li>Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team &amp; 24/7 Wellbeing Hub. &nbsp;</li><li>We offer seasonal or permanent contracts, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise.</li></ul> ABOUT YOU<ul><li>You have knowledge, experience and understanding of daily planning and operations in a holiday destination and/or cruise business.&nbsp;</li><li>You are a confident decision maker, even when working under pressure.</li><li>Excellent communication skills, both verbal and written, in English. Knowledge of other languages would be an asset.&nbsp;</li><li>You have a pro-active guest service mindset with a clear focus on quality and efficiency.</li><li>Able to work in a flexible manner (including different work shifts) depending on cruise ship schedules will be required.</li><li>You are open to learn, grow and drive your career while passionately delivering a great service to our guests and cruise clients.&nbsp;</li><li>Driver’s license will be an asset.</li></ul> ABOUT THE JOB<ul><li>Being physically present at the port on the days of operation to deliver excellent customer and cruise line operational service.&nbsp;</li><li>Handling and arranging operations agreed with our Cruise clients, throughout all the various stages involved in the process and controlling operations.</li><li>Being responsible for the smooth operation from start to end.</li><li>Handling correspondence with clients together with the Supervisor/ Team Manager.</li><li>Closing all invoicing and data loading procedures.</li><li>Keeping constant contact, reserving, and updating providers accordingly.</li><li>Liase with ships and respective operations onboard teams to review, update and arrange all final details, according to pre-approved itineraries.</li><li>The position involves days of operation in the port, early starts and demands work during some weekends</li></ul>

Join our Operations &amp; Delivery team as a Port Delivery Agent&nbsp;in Santorini&nbsp;where you will be the main point of contact for the cruise line for embarkation and debarkation operations. You will work as a team responsible for the preparation of the operation, ensuring a high standard and quality service to achieve the highest guest and client satisfaction. Intercruises Shoreside &amp; Port Services is a TUI owned specialist business providing cruise ship handling services to cruise lines in destinations throughout the world. You will be assisting cruise lines and other clients on their daily operations.This is a locally employed position. You must have the&nbsp;right to live and work in Greece&nbsp;before applying. ABOUT OUR OFFER&nbsp;<ul><li>A competitive salary package.</li><li>40 working hours/week (Including shifts during weekends).</li><li>2 days off per week + additional paid annual leave.</li><li>Free accommodation can be provided.</li><li>Seasonal contract starts in March 2026 and ends at the end of November 2026.</li><li>We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy &amp; language lessons.  &nbsp;</li><li>Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team &amp; 24/7 Wellbeing Hub. &nbsp;</li><li>We offer seasonal or permanent contracts, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise.</li></ul> ABOUT YOU<ul><li>You have knowledge, experience and understanding of daily planning and operations in a holiday destination and/or cruise business.&nbsp;</li><li>You are a confident decision maker, even when working under pressure.</li><li>Excellent communication skills, both verbal and written, in English. Knowledge of other languages would be an asset.&nbsp;</li><li>You have a pro-active guest service mindset with a clear focus on quality and efficiency.</li><li>Able to work in a flexible manner (including different work shifts) depending on cruise ship schedules will be required.</li><li>You are open to learn, grow and drive your career while passionately delivering a great service to our guests and cruise clients.&nbsp;</li><li>Driver’s license will be an asset.</li></ul> ABOUT THE JOB<ul><li>Being physically present at the port on the days of operation to deliver excellent customer and cruise line operational service.&nbsp;</li><li>Handling and arranging operations agreed with our Cruise clients, throughout all the various stages involved in the process and controlling operations.</li><li>Being responsible for the smooth operation from start to end.</li><li>Handling correspondence with clients together with the Supervisor/ Team Manager.</li><li>Closing all invoicing and data loading procedures.</li><li>Keeping constant contact, reserving, and updating providers accordingly.</li><li>Liase with ships and respective operations onboard teams to review, update and arrange all final details, according to pre-approved itineraries.</li><li>The position involves days of operation in the port, early starts and demands work during some weekends</li></ul>

Guest Experience Management: Oversee and enhance all guest interactions, ensuring personalized, professional, and seamless service.Complaint Resolution: Handle guest complaints and feedback effectively, taking proactive measures to maintain high satisfaction levels.Team Leadership: Train, mentor, and supervise guest relations employees, fostering a guest-centric culture.VIP &amp; Loyalty Programs: Manage VIP guests, loyalty programs, and special requests to ensure exceptional experiences.Collaboration: Work closely with other departments to ensure coordinated service and smooth operations.Reporting &amp; Analysis: Monitor guest feedback, prepare reports, and implement strategies to improve service quality and ratings.Qualifications &amp; ExperienceProven&nbsp;experience as a Guest Relations Manager or similar role preferably in a 5* luxury hotel.Degree in Hospitality Management / Tourism.Computer Literacy and knowledge of Hospitality software (Opera, Fidelio).Fluency in English.Fluency in a second language (Russian, German, French).Knowledge of VIP service standards, loyalty programs, and guest engagement strategies.Strong communicative, interpersonal, managerial &amp; problem-solving skills.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.GrowHave room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Accommodation &amp; daily transportation.Full board meals.Departmental training

Guest Relations Manager Halkidiki

Join our Operations &amp; Delivery team as a Port Delivery Agent - Turnaround in Piraeus Athens, where you will be the main point of contact for the cruise line for embarkation and debarkation operations. You will work as a team responsible for the preparation of the operation, ensuring a high standard and quality service to achieve the highest guest and client satisfaction. Intercruises Shoreside &amp; Port Services is a TUI owned specialist business providing cruise ship handling services to cruise lines in destinations throughout the world. You will be assisting cruise lines and other clients on their daily operations.This is a locally employed position. You must have the&nbsp;right to live and work in Greece&nbsp;before applying. ABOUT OUR OFFER&nbsp;<ul><li>A competitive salary package.</li><li>40 working hours/week (Including shifts during weekends).</li><li>2 days off per week + additional paid annual leave.</li><li>Seasonal contract starts in March 2026 and ends at the end of November 2026.</li><li>We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy &amp; language lessons.  &nbsp;</li><li>Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team &amp; 24/7 Wellbeing Hub. &nbsp;</li><li>We offer seasonal or permanent contracts, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise.</li></ul> ABOUT YOU<ul><li>You have knowledge, experience and understanding of daily planning and operations in a holiday destination and/or cruise business.&nbsp;</li><li>You are a confident decision maker, even when working under pressure.</li><li>Excellent communication skills, both verbal and written, in English. Knowledge of other languages would be an asset.&nbsp;</li><li>You have a pro-active guest service mindset with a clear focus on quality and efficiency.</li><li>Able to work in a flexible manner (including different work shifts) depending on cruise ship schedules will be required.</li><li>You are open to learn, grow and drive your career while passionately delivering a great service to our guests and cruise clients.&nbsp;</li><li>Driver’s license will be an asset.</li></ul> ABOUT THE JOB<ul><li>Be the main point of contact with cruise ships to arrange, organize and prepare pier operations and services.</li><li>Coordinate bus transfers, ensuring smooth transportation logistics.</li><li>Lead and coordinate team leaders and regular staff during trainings and operations delivery at the port during turnaround operations.</li><li>Work closely with shipboard personnel at the pier to manage embarkation and debarkation processes.</li><li>Generate relevant operational documentation and assist with ground operations during unforeseen circumstances.</li><li>Collaborate with HR on recruiting, hiring, and training pier staff to maintain service excellence.</li><li>Complete and submit post-operation reports based on internal company procedures.</li></ul>

Port Delivery Agent - Turnaround | Fixed Term

Conrad Corfu, opening in 2026,&nbsp;is the latest addition to the Numo Hotels &amp; Resorts&nbsp;portfolio. More than a place to stay, it’s a destination where authentic Corfiot heritage meets stylish modern living, designed to connect people with culture, nature, and each other.Key Responsibilities<ul><li>Organize, oversee, and maintain the cleanliness and overall condition of guest rooms, public areas, and various facilities, ensuring a welcoming and immaculate environment for all visitors.</li><li>Monitor and manage the inventory levels of essential cleaning supplies, linens, and equipment; effectively handle the budgeting process and timely orders to ensure the housekeeping operations run smoothly without interruption.</li><li>Take the lead in scheduling, training, and directing the housekeeping staff, while also providing ongoing support and feedback to ensure that all performance standards are not only met but exceeded.</li><li>Ensure that guest rooms and public areas consistently uphold the highest hygiene and aesthetic standards, contributing to a positive experience for guests and enhancing the overall reputation of our establishment.</li><li>Respond promptly and efficiently to any guest requests or complaints related to cleanliness, demonstrating a commitment to exceptional service and guest satisfaction.</li><li>Enforce stringent hygiene, safety, and compliance regulations throughout the department, foster a culture of accountability, and prioritize the well-being of both guests and staff.</li><li>Collaborate effectively with other departments such as the Front Office, Guest Experience, and Maintenance to ensure seamless operations and a cohesive approach to maintaining standards of excellence within the property.</li></ul>Requirements<ul><li>5 years minimum experience in similar position in 5-star hotels’</li><li>Certificate of studies from accredited School for Tourism</li><li>Excellent command of English language, additional foreign languages (preferably German) would be considered an asset</li><li>Strong computer skills and excellent knowledge of Microsoft office</li><li>Excellent communication skills and teamwork spirit</li><li>Previous working experience with Hilton Hotels &amp; Resorts is considered an additional asset</li></ul>BenefitsAt Conrad Corfu, joining our team is a unique opportunity to grow your career in a world-class luxury environment. Our Team Members enjoy:<ul><li>Competitive pay&nbsp;that recognizes your talent and contribution</li><li>On-the-job training and workshops&nbsp;to keep your skills sharp</li><li>Career growth opportunities&nbsp;at every stage of your journey</li><li>Accommodation provided, allowing you to live the destination, not just the job</li><li>Daily meals&nbsp;in our staff restaurant</li><li>Discounts at our on-site outlets</li><li>Uniform provided</li><li>Laundry allowance</li><li>Access to the global training platforms and our library&nbsp;for learning, personal development, and career growth</li><li>Exclusive hotel rates&nbsp;and special offers for team members&nbsp;in the international hotels of the brand</li><li>Winter work abroad opportunities, to explore international career paths</li></ul>But before we meet, check out the main VALUES that represent the company and thus we are looking for in you:<ul><li>Teamwork&nbsp;– We’re stronger together!</li><li>Integrity&nbsp;– Do the right thing, even when no one is watching!</li><li>Respect&nbsp;– We honor all voices, and every idea counts!</li><li>Kindness&nbsp;– A smile goes a long way!</li><li>Creativity&nbsp;– If you can think outside the box and color outside the lines, you’re our kind of person!</li></ul>At Conrad Corfu, this is more than a job – it’s a chance to be part of a legacy of excellence in luxury hospitality!We are an equal opportunities employer – All applications will be considered as confidential.Only suitable candidates will be contacted.

Housekeeping Manager

We’re looking for an organized, experienced Team Leader, Stores &nbsp;who can help us keep our store organized and tidy. To be successful as a Storekeeper you must be able to multitask and perform under pressure while remaining professional with colleagues and partners. A good Team Leader, Stores&nbsp;is able to manage stock by keeping a variety of records and ordering the required replacement items.&nbsp;Responsibilities&nbsp;<ul><li>Responsible for ensuring the policies are followed by the Stores team and the User Departments.</li><li>To establish the Stores Operating hours and communicate to the User Departments.</li><li>Responsible for ensuring all inventory items are prepared per the requisitions and delivered to the User Department on a timely basis.</li><li>To Ensure that storage and distribution will be carried out in accordance with health and safety standards.</li><li>Responsible for establishing and reviewing par levels for inventory items based on delivery lead time and consumption.</li><li>To Conduct monthly inventories and entering them into the&nbsp;Αccounting system.</li><li>To Maintain records and documents relating to spoilage items, manual requisitions, and retrieval requests.</li><li>Responsible for ensuring sufficient inventory is maintained to facilitate smooth operations.</li><li>To generate reports for slow-moving and obsolete items.</li><li>To perform any additional duties and/or special projects as requested by Purchasing Manager/ Team Leader.</li><li>&nbsp;</li></ul>Requirements And Skills&nbsp;<ul><li>Experience – 2 year, prior experience in hospitality would be advantageous.</li><li>Familiar with ERP Systems and Ms Office.</li><li>Good knowledge of English.</li><li>Excellent verbal and written communication skills.</li><li>Driving license.</li></ul>&nbsp;

Team Leader, Stores (14347)

A Guest Relations Agents needs to deal with guest requirements in a courteous, charming and professional sales-oriented manner following the company standards and procedures. To participate in all activities of the Front Office such as handling daily transactions accurately, answering and transferring telephone calls, escorting guests to their rooms and showing all hotel facilities.Applicant’s main accountabilities:<ul><li>Manage the efficient operation of the Guest Relations Office engaging in all related tasks and procedures</li><li>Respond to special requests from guests and follow up to ensure that their needs have been met successfully</li><li>Listen to and address possible complaints effectively</li><li>Ensure the highest standards of guest care is maintained</li><li>Provide a friendly, efficient and courteous service at all times</li><li>Operate relevant switchboard, call center and reservations software as per all Front Office related activities</li><li>Excellent personal presentation at all times</li></ul>Applicant’s main qualifications:<ul><li>Bachelor’s degree or equivalent in Hospitality, Business Administration or relevant field.</li><li>Excellent command of English language. Knowledge of a second foreign language (preferably German, Russian, French, Italian or Hebrew) would be considered as extra asset.</li><li>Minimum 2 years of relevant experience in a 5* property</li><li>Knowledge of hotel management software (Protel) is an advantage.</li></ul>Applicant’s main capabilities &amp; values:<ul><li>Excellent communication and people skills</li><li>Organizational and multitasking abilities</li><li>Professionalism / Responsibility</li><li>Critical thinking and Results orientation</li><li>Leadership skills and team spirit</li><li>Enthusiastic, friendly &amp; self-motivated personality, eager to learn, develop and be part of a growing team</li></ul>

Guest Relations Agent

A Front Office Receptionist needs to deal with guest requirements in a courteous, charming and professional sales-oriented manner following the company standards and procedures. To participate in all activities of the Front Office such as handling daily transactions accurately, answering and transferring telephone calls, escorting guests to their rooms and showing all hotel facilities.Applicant’s main accountabilities:<ul><li>Manage the efficient operation of the Front Office engaging in all related tasks and procedures (check in-out, welcoming guests, payments/orders process, deal with any special requests, complaints etc.)</li><li>Ensure the highest standards of guest care is maintained</li><li>Provide a friendly, efficient and courteous service at all times</li><li>Operate relevant switchboard, call center and reservations software as per all Front Office related activities</li><li>Excellent personal presentation at all times</li></ul>Applicant’s main qualifications:<ul><li>Bachelor’s degree or equivalent in Hospitality, Business Administration or relevant field.</li><li>Master’s degree or equivalent in Hospitality, Business Administration or relevant field would be considered as extra asset.</li><li>Minimum 2 years of relevant experience in a 5* property</li><li>Excellent command of English language. Knowledge of a second foreign language (preferably French, German, Russian, Italian or Hebrew) would be considered as extra asset</li><li>Knowledge of hotel management software (Protel) is an advantage</li></ul>Applicant’s main capabilities &amp; values:<ul><li>Excellent communication and people skills</li><li>Organizational and multitasking abilities</li><li>Professionalism / Responsibility</li><li>Critical thinking and Results orientation</li><li>Leadership skills and team spirit</li><li>Enthusiastic, friendly &amp; self-motivated personality, eager to learn, develop and be part of a growing team</li></ul>

Front Office Receptionist

The Front Desk Shift Leader is responsible for managing his/her shift and guide the Front Desk Agents. Their main focus is to ensure that guests receive a highly personalized experience, which aligns with the hotel's brand, providing an exceptional guest experience.&nbsp;Key Responsibilities:<ul><li>Collaborates with the Front Desk Supervisor to evaluate Front Desk Agents' performance.</li><li>Participates actively in training programs to enhance personal and team growth.</li><li>Maintains high standards of behavior, appearance, and professionalism at all times.</li><li>Greets all guests in a friendly, courteous, and respectful manner.</li><li>Addresses guest complaints in a prompt and appropriate manner to ensure guest satisfaction.</li><li>Manages check-ins, check-outs, and reservations, ensuring proper guest room satisfaction to meet the guest preferences.</li><li>Works closely with various departments to fulfill guest needs and requests, ensuring smooth operations across the hotel.</li><li>Takes on additional duties as assigned by the Front Desk Supervisor, contributing to the efficient operation of the Front Desk.</li><li>Ensures a high level of customer service is maintained, upholding the hotel's values and standards</li><li>Performing other related duties as required by the hotel.</li></ul>&nbsp;Requirements<ul><li>BA in Hospitality and Tourism Management or relevant studies.</li><li>Excellent knowledge of the Greek and the English language – knowledge of any other language would be considered an asset.</li><li>Excellent knowledge of Opera PMS.</li><li>2 years minimum experience as a Front Desk Shift Leader&nbsp;in a 4 or 5* Luxury Hotel</li></ul>&nbsp;Company offers:<ul><li>Fixed Term Contract (season 2026)</li><li>Career development opportunities</li><li>Excellent working environment.</li><li>Accommodation and meals on all working days.</li><li>Transportation from/to staff houses.</li></ul>

Front Desk Shift Leader– Luxury Resort, Santorini

To ensure the efficient running of the Food and Beverage division through achieving budgeted revenues, Colleague Satisfaction, Guest Satisfaction and GOP results for each area of responsibility.Key Duties and Responsibilities<ul><li>Align management style, working practices and conduct with One&amp;Only and Kerzner’s vision, Global Support values, operating standards and policies.&nbsp; To always comply with Kerzner’s code of conduct.</li><li>Develop and implement creative strategies to maximize spend per guest</li><li>Ensure all LQA standards are consistently met, and colleagues are trained on LQA concept and associated standards</li><li>Personally build clear and open lines of communication with all departments</li><li>Play a proactive role as a member of the Resorts Executive Committee</li><li>Work closely with the Director of Sales and Marketing for groups and events</li><li>Understand and abide by all Government laws relating to the Food and Beverage division.</li><li>Liaise with the Executive Chef on menu engineering and portion control, ensuring the highest food standard is achieved whilst selling at the correct prices.</li><li>Be actively involved in maintaining the Food Safety and Hygiene Standards.</li><li>Be critical and demanding of operating standards.</li><li>Monitor and control all financial aspects of the business including the preparation of the annual business plan.</li><li>Implement and monitor programs to maintain the condition of hotel assets in all F&amp;B areas.</li><li>Develop and execute structured marketing, advertising and promotion strategies that are aligned with the One&amp;Only brand.</li><li>Be active member of festive committee to give great experience to all repeaters as well as new guest in the resort.</li><li>Be well versed and knowledgeable of the hotels Fire Evacuation and all Emergency procedures as well as health and safety requirements in the Workplace.&nbsp; Ensure colleagues are aware of their duty of care as determined by legislation and that they maintain complete familiarity.</li><li>Be innovative with everything you do.</li><li>Work with HR on all initiatives relating to Talent management and development</li><li>Create an environment that trains, develops, coaches and mentor’s colleagues.</li></ul>Skills, Experience &amp; Educational Requirements&nbsp;<ul><li>University degree or Diploma in Hospitality Management</li><li>2 Years’ experience in a similar position in an executive committee capacity</li><li>Ability to lead, motivate and develop colleagues.</li><li>Be innovative, financially savvy, connect emotionally with guest and internal customer.</li><li>Be well versed in the Colleagues competencies of Kerzner International,</li><li>Excellent verbal and written communication skills, People Management Skills.</li><li>Must be able to speak, read, write and understand the primary language(s) used in the workplace.</li><li>Well verged with technology, which helps F&amp;B to take next level.</li></ul>

Director, Food & Beverage 17789

The Guest Experience colleague is responsible for delivering seamless, personalized, and exceptional service throughout the entire guest journey—pre-arrival, arrival, in-house, and post-stay. This role combines the responsibilities of guest communication, concierge services, call center management, reservations support, and in-person host duties. &nbsp;Guest Journey Management:&nbsp;<ul><li>Manage and support all stages of the guest journey: pre-arrival, arrival, in-house, and post-stay.&nbsp;</li><li>Send pre-arrival communication, gather guest preferences, prepare itineraries.&nbsp;</li><li>Organize warm welcomes and fond farewells.&nbsp;</li><li>Conduct in-room check-ins and collect preferences during the stay.&nbsp;</li><li>Ensure all guest expectations are met and exceeded.&nbsp;</li></ul>Call Center &amp; Communication Hub:&nbsp;<ul><li>Handle all incoming calls and emails promptly and professionally.&nbsp;</li><li>Support the operation of the guest messaging hub.&nbsp;</li><li>Manage communication between guests and departments using ALICE, Opera, OpenTable/SevenRooms, radio, phone, and email.&nbsp;</li></ul>Reservations &amp; Concierge Services:&nbsp;<ul><li>Manage dining reservations and book activities, spa, transfers, boats, helicopters, kids club, babysitting.&nbsp;</li><li>Coordinate amenities and special items with departments.&nbsp;</li><li>Provide recommendations for external services.&nbsp;</li></ul>Guest Relations &amp; Service Delivery:&nbsp;<ul><li>Provide immediate assistance with guest requests and deliver items or services directly to rooms.&nbsp;</li><li>Maintain high standards in performing host services such as welcome drink, wake-up service, in-room check-in, unpacking, aromatic bath, cigar service, etc.&nbsp;</li></ul>Operational Excellence:&nbsp;<ul><li>Maintain strong collaboration with all resort departments.&nbsp;</li><li>Use all required systems with proficiency.&nbsp;</li><li>Maintain knowledge of room categories, rates, amenities, schedules, events, VIP movements.&nbsp;</li><li>Record guest issues and ensure complaints are resolved.&nbsp;</li><li>Follow LQA &amp; Forbes service standards.&nbsp;</li></ul>&nbsp;Skills, Qualifications &amp; Requirements:&nbsp;<ul><li>Bachelor’s degree or High School Diploma.&nbsp;</li><li>Minimum 1–2 years’ experience in guest relations, concierge, contact center, or luxury service roles.&nbsp;</li><li>Strong English communication; additional languages beneficial.&nbsp;</li><li>Computer literacy: Opera, ALICE, MS Office, OpenTable/SevenRooms.&nbsp;</li><li>Ability to multitask and work under pressure.&nbsp;</li><li>Excellent grooming and customer service.&nbsp;</li></ul>

Guest Experience Agents, Season 2026 Opportunities | One&Only Aesthesis, Athens 18258

We are seeking a dedicated and detail-oriented Night Auditor who embodies Aman’s commitment to exceptional service to join Amanzoe, in the Peloponnese, Greece. Reporting to the Front Office Management team, the Night Auditor plays a key role in supporting overnight operations, ensuring accurate night audit procedures and providing thoughtful, personalised service to guests during evening and early morning hours. This position requires a proactive, guest-focused mindset, strong communication skills and an ability to remain composed under pressure.Responsibilities<ul><li>Perform nightly auditing procedures, ensuring accurate reconciliation of daily transactions.</li><li>Assist guests with warm, professional and personalised service during evening and early-morning hours.</li><li>Support the Front Office team with check-ins, check-outs and guest inquiries.</li><li>Maintain a calm, organised and welcoming lobby environment overnight.</li><li>Ensure all guest requests are handled promptly, thoughtfully and efficiently.</li><li>Prepare daily reports and communicate key information to the morning team.</li><li>Monitor property safety and security during overnight operations.</li><li>Uphold Aman’s standards of professionalism, discretion and refined hospitality.</li></ul>Requirements<ul><li>A degree in Hospitality Management or a related field from a recognised institution.</li><li>Minimum 2 years of experience in Front Office or Guest Assistant roles within a luxury hotel.</li><li>Proficiency in Opera PMS or Fidelio, and MS Office.</li><li>Fluency in written and verbal Greek and English.</li><li>Additional languages such as French, Italian or Spanish are an advantage.</li><li>Strong interpersonal and communication skills.</li><li>Excellent attention to detail and the ability to multitask effectively.</li><li>A calm, proactive and guest-focused mindset aligned with Aman values.</li><li>You must have the legal right to work in Greece.</li></ul>

Night Auditor

We are seeking a dedicated and guest-focused Villa Guest Services colleague who embodies Aman’s commitment to warm, intuitive and personalised hospitality to join Amanzoe, in the Peloponnese, Greece. Reporting to the Villas Supervisor, this role supports the overall villa operation by assisting with guest needs, maintaining villa readiness and ensuring a seamless experience throughout the guest journey. This hands-on position requires reliability, attention to detail and a passion for providing exceptional service.Responsibilities<ul><li>Assist in providing thoughtful, personalised and customer-focused service to villa guests.</li><li>Support the villa team in preparing villas for arrival and ensuring all areas are well equipped and immaculate.</li><li>Maintain cleanliness, organisation and readiness across villa premises.</li><li>Ensure that all villa areas remain tidy and presentable at all times.</li><li>Respond promptly to guest needs and requests, providing warm and professional assistance.</li><li>Collaborate closely with Villa Hosts and the wider villa team to ensure seamless operations.</li><li>Assist with delivering amenities, equipment and supplies to villas as needed.</li><li>Uphold Aman’s service standards, contributing to an atmosphere of calm, order and refinement.</li></ul>Requirements<ul><li>Minimum 2 years of experience in a similar role within housekeeping, residences or villa operations, preferably in a luxury hotel.</li><li>A degree in Hospitality Management is considered an asset.</li><li>Good command of English to support high-quality guest interactions.</li><li>Strong organisational and time management skills.</li><li>A reliable, detail-oriented and guest-focused mindset aligned with Aman values.</li><li>Ability to collaborate effectively within a team environment.</li><li>You must have the legal right to work in Greece.</li></ul>BenefitsAt Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.<ul><li>Discount on Food and Beverage outlets.</li><li>Discount on Aman Retail boutique.</li><li>Provided uniform.</li><li>Employee Wellness Program including complimentary Yoga, Tennis and Gym classes.</li><li>Amanzoe Elite Program with discounts at various restaurants and local stores.</li><li>Colleague events including Party and Family Day.</li><li>Access to Open Sesame training platform.</li><li>Accommodation.</li><li>Monthly utility allowance (electricity and water).</li><li>Meal and coffee breaks while on duty.</li><li>Colleague bus transport.</li></ul>If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.

Villa Guest Services

We are seeking a dedicated and service-driven Head of Villa Hosts who embodies Aman’s commitment to personalised, intuitive and exceptional hospitality to join Amanzoe, in the Peloponnese, Greece. Reporting to the Villa Manager, the Villa Supervisor oversees all aspects of villa operations, ensuring seamless communication, refined service delivery and consistent support for Villa Hosts. This hands-on leadership role requires strong organizational skills, professionalism and a genuine passion for creating memorable villa experiences for our guests.Responsibilities<ul><li>Ensure that all villa operations are performed to Aman standards with diligence and precision.</li><li>Lead and support the Villa Hosts, including conducting daily briefings with the team.</li><li>Implement resort policies and procedures, providing corrective training when needed.</li><li>Ensure accurate sharing of guest information across relevant departments.</li><li>Respond promptly and professionally to guest inquiries and concerns.</li><li>Handle guest complaints calmly and diplomatically, offering swift and effective solutions.</li><li>Assist in planning activities, excursions and special arrangements for guests.</li><li>Safeguard the wellbeing and performance of team members.</li><li>Anticipate guest needs proactively and exceed expectations to enhance satisfaction.</li><li>Ensure the team is equipped with the necessary tools to provide exceptional service.</li><li>Inspect villas prior to guest arrival, ensuring readiness and immaculate presentation.</li><li>Oversee the guest journey throughout their stay, ensuring a seamless and memorable experience.</li></ul>Requirements<ul><li>Strong knowledge of Food and Beverage operations.</li><li>Proficiency in Micros.</li><li>Professional, diplomatic and guest-focused attitude.</li><li>Fluency in English.</li><li>Refined public relations and interpersonal skills.</li><li>Excellent communication skills and email etiquette.</li><li>Ability to manage stress and multitask effectively.</li><li>Strong teamwork mindset.</li><li>Proficiency in Microsoft Office (Word, Excel, PowerPoint).</li><li>You must have the legal right to work in Greece.</li></ul>Benefits At Aman, we believe in investing in our people. We offer a range of benefits to support personal well-being and professional development in a nurturing and inspiring environment.<ul><li>Single accommodation with a monthly utility allowance (electricity and water)</li><li>Access to eCornell and Open Sesame training platforms</li><li>Uniform and transportation provided</li><li>Discount on Amanzoe’s F&amp;B outlets and boutique</li><li>Participation in the Amanzoe Elite Program (local discounts)</li><li>Staff meals and coffee breaks during shifts</li><li>Complimentary wellness activities (yoga, tennis, gym classes)</li><li>Annual staff party and Family Day</li><li>Opportunities for career advancement across the Aman Group</li></ul>If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.

Head Of Villas Hosts

Reservation Processing: Handle reservations across various channels, maintaining accurate records in the Opera Property Management SystemRate and Package Knowledge: Possess thorough understanding of room types, rates, and packages to support the commercial strategy set by revenue managementCommunication and CRM Management: Manage daily communications, maintain files, and create quotations and confirmations using CRM systemsFront Desk Liaison: Coordinate with front desk staff to relay reservation details and manage cancellations or modificationsRate Monitoring and Forecasting: Conduct daily rate checks, monitor room availability, and assist in forecasting room revenue and occupancyCustomer Service Excellence: Provide exceptional customer service, including local recommendations and guidance, while adhering to operational standardsWhat will you bring?Previous experience in reservations or front office, ideally within the Tourism/Hospitality or Luxury industryFluency in French&nbsp;and EnglishA degree or diploma in Tourism or Hospitality is beneficialFamiliarity with Hospitality Software (Opera, Fidelio, Protel, Ermis, etc.) is advantageousExcellent verbal and written communication abilities, particularly in customer-facing scenariosFlexible and adaptableWhat we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.Grow&nbsp;Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Private health insuranceFlexible working model

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