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The Operational Excellence Senior Trainer job position has the main purpose to contribute to the deployment &amp; expansion of the Group Operations Excellence Program to the Manufacturing Plants of Viohalco’s Business Segments.&nbsp;ResponsibilitiesYou will take part in challenging global / regional / local deployments, acting as a trainer, in order to implement a well-structured and very advanced Operational Excellence transformation in a number of plants and production lines of the Group, collaborating closely with internal/external and local / plant resources. Key responsibilities will involve:&nbsp;<ul><li>Using your technical knowledge and skills, will drive specific transformations in the Plant’s manufacturing &amp; supply chain functions with the aim to transfer capabilities from Operational Excellence Processes, Systems &amp; Tools to the plant’s teams.</li><li>Spend most of your time in Plant’s sites to train, coach and develop teams, both leadership and shop floor personnel, deploying an advanced Operational Excellence program and focus on developing and building employees' capabilities through training, coaching and hands-on support.</li><li>Perform analysis of production/maintenance/quality data and create end to end loss trees, in order to understand current state and identify main losses and areas of improvement linked to KPI target setting.</li><li>Collaborate closely with Plant Continuous Improvement Mgr. and Plant internal leadership teams, as well as with Central Teams on the development of processes.</li><li>Become the change advocate through the transformation journey, coach Plant Leaders through the implementations, and support Plant functional leaders to build their knowledge in new systems and tools.</li><li>Communicate the vision, culture and content of Operations Excellence Program to all Plant levels, and aid in the development of the continuous improvement culture and Leadership capabilities to all levels.</li><li>Capture and disseminate Current Best Practices worthy of reapplication, diagnose activities and identify technical know-how and organization capabilities to progress continuous improvement.</li><li>Utilize advanced analytics, Lean 6σ, TPM, VSM, and other methodologies and tools, already structured in the company’s operational excellence framework.</li></ul>&nbsp;Qualifications<ul><li>A bachelor and preferably a master’s degree in Engineering or Operations Management / Industrial Management.</li><li>Minimum 5 years of working experience in Industrial Manufacturing (Production/Maintenance or Continuous Improvement functions) and/or Industrial Supply Chain Operations.</li><li>Knowledge of industrial Health &amp; Safety procedures.</li><li>Knowledge and working experience of Lean methodologies and tools (Lean 6σ).</li><li>Availability to travel, as most of the working time will be allocated in the Manufacturing Plants of Viohalco’s Business Segments, and availability to relocate for short-term assignments (5 - 6 months within the year with flex arrangements) according to annual deployment plans.</li><li>Advanced business writing/speaking, communication &amp; presentation skills both in Greek and English.</li><li>Strong ability to teach, coach, and develop others.</li><li>Base Location: Thessaloniki (preferrable) or Athens.</li></ul>&nbsp;The Company offers<ul><li>A unique opportunity to thrive in one of the pioneering companies in Greek manufacturing industry.</li><li>Continuous learning and capability building, through a best-in-class operations excellence program.</li><li>Diverse Industrial Experience gained in diversified factories.</li><li>Competitive remuneration package</li><li>Car &amp; Allowances</li><li>Life &amp; Health Insurance Plan</li></ul>

OPERATIONAL EXCELLENCE PROFESSIONAL (Senior Trainer) (3669)

As a valued member of our client engagement project teams, you will be pivotal in spearheading key work streams and working with industry-leading clients across multiple sectors to reduce risks and improve business continuity and asset productivity. You’ll save lives, drive performance and improve the working lives of all your clients’ employees. Key responsibilities will include;<ul><li>Work as an integral member of client engagement project teams executing complex tasks and leading work streams</li><li>Contribute to sales by producing high-quality proposals and solutions design as well as participating in client business development meetings</li><li>Analyse operational processes, operational management efficiency, and performance improvement potentials in safety, operational excellence or environmental sustainability</li><li>Actively engage with clients through meetings and interviews and will be trusted to work directly with the client to implement practical solutions</li><li>Analyse data to develop meaningful recommendations and solutions and lead the development of high-quality presentations and documents to be used in client engagements</li><li>Conduct interviews, field observations, data and document analysis, DILOS</li><li>Design and provide training/coaching/workshops at client sites.</li></ul>This role is home-based in Greece but will require frequent client travel, potentially up to 4 days per week. Let's see where our shared vision leads.We have a strong growth trajectory and a global footprint, which means unprecedented opportunity for the people on our teams to advance their careers through working with clients and joining forces with technical operations executives, experienced line managers and qualified coaches who all share a problem-solving mindset and a passion for what they do.We offer a mentorship program with internal and external senior leaders to broaden technical expertise and share best practices. Our performance process and talent systems support individuals on their personal and professional development journey, and you will have access to the Consulting Development Academy.In addition to our career development benefits, we offer a competitive base salary, medical cover, disability benefits, allowances, a discretionary yearly incentive plan, and flexible work policies.As a Global Company, our professionals have the possibility to contribute to international projects and grow with the company. Every employee can influence and impact our company, and we value innovators and entrepreneurs.Job requirementsWho are you today? Beyond that, be yourself. At dss+, we embrace and celebrate diversity. Above all, we are an inclusive culture in which everyone contributes and has the chance to develop their talents further.Ideally, you will have a degree/master’s degree in engineering, coupled with prior management consulting experience and/or work experience in one of our core industries. You will have gained experience within operational risk or&nbsp;safety and have experience working within project teams and leading project workstreams.Key to this role is your ability to demonstrate adaptability and thrive within diverse and remote consultant teams, consistently achieving business and client objectives. Proficiency in both Greek and English, with fluency in a third European language, is highly desirable.The role demands exceptional analytical and formalisation skills, adept in quantitative and qualitative analysis, and outstanding problem-solving and communication abilities.

Health & Safety Senior Consultant

As a mid-level ESM / ITSM Consultant, you will be an integral part of our Service Management Delivery team. You will be responsible for translating business requirements to technical specifics and developing software architecture and design based on client or company requirements. You will work with management to define software requirements and take the lead on operational and technical projects. The role requires the ability to work independently with little supervision. The goal is to build&nbsp;/configure high-quality software solutions using low-code platforms&nbsp;&nbsp;that are aligned with user needs and business goals.&nbsp;Responsibilities:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Leads in configuring, maintaining, enhancing, and supporting commercial software packages.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Leads in customizing and adding new features to commercial software according to end-user requests.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Leads the maintenance of day-to-day operations of various applications.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Leads in designing and building new applications based on customer's requirements and specifications.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Writes and performs tests for applications, fixes problems as they arise, and assists with product launches.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provides technical support and troubleshoots problems related to applications.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Writes technical documentation and uses best development practices regarding version control and testing.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Performs software upgrades and keeps track of software licensing.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Direct involvement with vendors, managing relationships,&nbsp;including scoping of application services and review of deliverables.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Assists with presales activities and demonstrations.&nbsp;Qualifications:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;3+ years of work experience as a Software Engineer or Software Developer.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;BSc degree in Computer Science, Engineering,&nbsp;or relevant field.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience with test-driven low code development, RDBMS,&nbsp;and ITIL v3 / ITIL v4.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proficiency in software engineering tools.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to document requirements and specifications.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience in reporting tools like Grafana&nbsp;will be appreciated.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience in system administration is a plus.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience working with Operations Management tools and Service Management tools will be appreciated.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Enthusiastic to take new initiatives.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to guide lower-level engineers.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proficient in English.&nbsp;Benefits:As an equal-opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.Our company is people&nbsp;-&nbsp;-centric and offers personalized benefits to each employee:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;We want you to be well compensated for what you bring in, so we offer an attractive salary package·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Your health matters to us, so all colleagues have a private health insurance plan from day one·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;We are excited for challenges, so you are invited to take part in exciting projects·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;We never stop learning and evolving! You will have your own mentor and training program to help you develop in a company with unlimited possibilities,&nbsp;and you will join our training sessions and online courses that we provide·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;We love the Relational vibes,&nbsp;so we gather on smaller and bigger occasions to celebrate good times together!&nbsp;Relational Financial Solutions adheres to the General Data Protection Regulation principles by applying its Privacy Policy, which is published at https://www.relationalfs.com/legal-information/pri.... By submitting an application to this position and by sharing your personal data with Relational Financial Solutions,&nbsp;you acknowledge and accept its Policy and authorize Relational Financial Solutions to process your personal data for the purposes of the company's recruitment opportunities, in line with the Policy.

Mid-level ESM / ITSM Consultant

The Customer Service Specialist represents first point of contact for Red&nbsp;Bull Customers providing support as well to the internal customers/stakeholders. He/she is responsible for the supply chain execution of finished goods &amp; visibility items and for the execution of the order to cash process. Distills and quantifies key category opportunities (strategic category development through category vision). Works closely with the Trade Marketing team to build the right TM activities with the right execution.RESPONSIBILITIESAreas that play to your strengthsAll the responsibilities we'll trust you with:Collapse all<ul><li>ORDER AND CUSTOMER SERVICE MANAGEMENT<ul><li>Ownership of the end-to-end order management process, for both finished</li><li>goods and VISITs in SAP, including events and services of RB coolers/VISIT items.</li><li>Jointly accountable for driving customer satisfaction and meeting customer related KPIs, ensuring alignment with corporate service standard</li><li>Monitor end-to-end deliveries from 3PL to customers.</li><li>Maintain and update customer master data, including pricing in CPM.</li><li>Ensure timely and accurate preparation of all legalized order</li><li>documentation.</li><li>Act as the key interface with logistics providers.</li><li>Manage the end-to-end resolution of consumer complaints.</li><li>Act as liaison for customer requests related to internal and external certificates.</li></ul></li><li>SYSTEM, PROCESSES &amp; COMPLIANCE<ul><li>Ensure that all processes are executed in compliance with corporate governance and guidelines, escalating deviations to the Key User and</li><li>Operations Manager, while actively contributing to process improvements.</li><li>Oversee goods movement transactions in SAP.</li><li>Maintain and organize all relevant documentation (manuals, guidelines, BPPs), ensuring systematic filing and easy access in line with corporate standards.</li><li>Execute and monitor month-end and year-end closing activities, ensuring the timely completion of all periodic tasks.</li><li>Support the review and reconciliation of invoices, ensuring alignment with contractual terms and corporate policies.</li></ul></li><li>CONTINUOUS IMPROVEMENT &amp; OPERATIONAL EXCELLENCE<ul><li>Contribute to continuous improvement projects and product performance testing (such as Hotpacks), ensuring alignment with operational excellence goals.</li><li>Oversee the efficient delivery of product samples to Quality Management, ensuring alignment with quality assurance and compliance standards.</li></ul></li><li>ADMINISTRATIVE &amp; FLEET MANAGEMENT SUPPORT<ul><li>Support the organization of meetings, including agenda preparation, travel logistics, car rentals, hotel bookings, and dinner arrangements.</li><li>Oversee the company fleet management, including leasing, maintenance, insurance, and allocation, in close collaboration with Finance, HR, and in alignment with corporate policies.</li><li>Ensure contract compliance, vendor coordination, and cost efficiency, while monitoring and reporting fleet related KPIs.</li><li>Lead the organization and evaluation of fleet related tenders by collecting and analyzing data, conducting cost/benefit assessments, and implementing the required exercises to support optimal decision-making and execution.</li></ul></li></ul>EXPERIENCEYour areas of knowledge and expertisethat matter most for this role:<ul><li>Strong attention to detail, structured and accurate.</li><li>Strong communications skills (verbal and in writing)</li><li>Customer-focused, with strong interpersonal skills and a professional telephone manner.</li><li>Effective under pressure with strong prioritization and multitasking.</li><li>Ability to multi-task essential</li><li>Proactive, empathetic, and patient professional, with advanced problem[1]solving skills and strong capability in data-driven analysis</li><li>Focus on process improvement and collaboration.</li><li>ERP knowledge (preferably SAP) with advanced Excel.</li><li>Fleet Management: vendor coordination, contracts, KPIs.</li><li>Fleet tenders: data collection, evaluation, implementation.</li></ul><ul><li>Travel 10-20%</li></ul>

Customer Service Specialist

As Manager, Technical Writer (Individual Contributor), you will serve as the senior technical writing expert within the AI Architecture &amp; Solution Design department. Your mission is to define and uphold documentation standards and structure for SDKs, modules, and solution patterns, ensuring clarity, consistency, and discoverability across all artefacts. You will work closely with AI Architects, Solution Designers, and Operations Excellence to make documentation a first-class enabler of adoption and reuse.You will lead by expertise, not direct management—acting as the bar-raiser for technical writing quality and mentoring junior writers informally. Beyond documentation, you will contribute to knowledge surfacing and enablement, including indexing solution patterns and supporting tools (e.g., intelligent agents) that help teams find the right SDK or design quickly. You will also play a supporting role in operations feedback, ensuring documentation standards enable operationalizing the SDK and AI Solution patterns across Creation Centers and digital teams.Why this Role MattersDocumentation is the gateway to adoption and reuse. Without clear, indexed, and actionable artefacts, even the best AI capabilities and solution patterns fail to scale. This role ensures that every SDK, module, and architecture pattern is discoverable, understandable, and implementable, reducing bespoke engineering and accelerating time to value.ROLE RESPONSIBILITIES1) Documentation Standards &amp; Structure<ul><li>Define and maintain documentation standards for SDKs, modules, and solution patterns, including required sections (overview, usage, integration steps, evaluation notes, security/privacy considerations).</li><li>Establish and enforce Confluence structure for indexing and surfacing artefacts; ensure logical hierarchy, tagging, and cross-linking for easy navigation.</li><li>Create templates and style guides for architecture artefacts, release notes, and design exemplars; ensure consistency across teams.</li></ul>2) SDK &amp; Module Documentation<ul><li>Partner with Enterprise AI Capability Design Team and community contributors to produce clear, developer-friendly documentation for SDKs and modules.</li><li>Ensure documentation includes code samples, quickstarts, integration guides, and troubleshooting tips; maintain parity between SDK and service documentation.</li><li>Validate documentation completeness during release readiness checks; track gaps and drive remediation.</li></ul>3) Solution Pattern Indexing &amp; Enablement<ul><li>Curate and document solution patterns with supporting material on “when, why, and how” to use them; collaborate with Solution Designers and AI Architects for accuracy.</li><li>Build and maintain a searchable index of patterns and exemplars; ensure discoverability across Confluence and internal portals.</li><li>Contribute to enablement tools (e.g., intelligent agents) that recommend patterns and modules based on user needs, linking back to documentation and design artefacts.</li></ul>4) Operational Feedback &amp; Continuous Improvement<ul><li>Support operations management activities: observe how documentation standards are applied by Creation Centers and digital teams; capture feedback and propose improvements.</li><li>Participate in retrospectives and process reviews; adjust documentation structure and templates to maximize adoption and usability.</li><li>Ensure documentation supports auditability for compliance, security, and governance requirements.</li></ul>5) Informal Mentorship &amp; Expertise<ul><li>Act as the senior technical writing authority; mentor junior writers informally and provide guidance on complex documentation challenges.</li><li>Promote knowledge sharing and best practices across the department; run documentation clinics and learning sessions.</li></ul>MEASURES OF SUCCESS<ul><li>Documentation completeness and quality: SDKs/modules and solution patterns meet standards; fewer gaps at release readiness.</li><li>Discoverability and adoption: Increased usage of indexed patterns and SDK documentation; positive feedback from consuming teams.</li><li>Operational alignment: Documentation standards consistently applied across Creation Centers; feedback loop drives continuous improvement.</li><li>Enablement impact: Intelligent tools and indexing reduce time to find relevant patterns and modules.</li></ul>QUALIFICATIONSBasic Qualifications<ul><li>5+ years in technical writing or documentation roles within software development environments.</li><li>Proven ability to define and enforce documentation standards and structures for complex technical artefacts.</li><li>Strong familiarity with software development lifecycle, APIs, SDKs, and integration patterns; ability to translate technical concepts into clear, actionable content.</li><li>Ability to interpret system diagrams (Data Flow, Sequence Diagrams) and translate them into clear documentation</li><li>Excellent communication and organizational skills; adept at managing multiple priorities and stakeholders.</li></ul>Preferred Qualifications<ul><li>Experience with AI/ML or GenAI projects; understanding of common patterns (RAG, agentic workflows, evaluation frameworks).</li><li>Hands-on experience with Confluence or similar knowledge management platforms; ability to design logical structures and indexing strategies.</li><li>Background in software engineering (as a developer or technical contributor) is a strong plus.</li><li>Familiarity with CI/CD pipelines, version control, and release documentation practices.</li><li>Experience with markup languages (Markdown) and API documentation standards (OpenAPI/Swagger) is a plus</li><li>Exposure to regulated environments (healthcare, pharma, finance) and audit-ready documentation standards.</li></ul>

Manager, Technical Writer 4949154

We’re looking for an experienced, execution-driven Operations Excellence Director to own the end-to-end excellence agenda for Service Operations. You will set the multi-year roadmap and lead cross-functional execution across cost &amp; policy governance (refunds/compensation), fraud strategy, process and automation, experience analytics, data infrastructure &amp; insights, and workforce/BPO partnership strategy—improving customer/vendor/rider experience while protecting unit economics and reducing operational risk.What you’ll be doing Business Processes &amp; Automations<ul><li>Own Service Ops process excellence: end-to-end SOPs, escalation frameworks, quality loops, and process documentation standards.</li><li>Manage the tools, systems, and integrations used by Service Ops, ensuring they are effective, scalable, and reliable.</li><li>Own Help Center flows and self-serve process optimization in partnership with Product/UX/Content.</li><li>Lead automation initiatives (workflow, routing, templates/macros, AI/assist tooling where relevant) with clear ROI.</li></ul>Experience Analytics<ul><li>Lead analysis of user, vendor, and rider experience, identifying pain points and translating insights into prioritized initiatives.</li><li>Drive cross-functional programs (Ops, Product, Commercial, CX, Logistics) to improve experience and reduce contacts.</li><li>Build a clear voice-of-customer / voice-of-operations mechanism (themes, root causes, decision logs).</li></ul>Fraud Management<ul><li>Own and continuously optimize compensation and refund policies, including governance, thresholds, approvals, and auditability.</li><li>Manage the Service Ops P&amp;L levers linked to refunds/compensation (e.g., incidence reduction, partner chargebacks/recoveries, adherence gaps).</li><li>Define and execute the fraud strategy: detect, prevent, investigate, and close policy/tool gaps that enable abuse.</li><li>Partner closely with Legal, Risk, Finance, Product, and Ops to ensure policies are fair, compliant, and economically sound.</li></ul>Service Operations Data &amp; Analytics<ul><li>Own the Service Ops data infrastructure and reporting layer: dashboards, pipelines, metric definitions, and business logic governance.</li><li>Ensure data is trusted and usable (single source of truth, consistent KPIs, strong QA and documentation).</li><li>Provide insights and decision support for Service Ops leadership, including forecasting inputs, efficiency deep-dives, and performance narratives.</li></ul>Workforce &amp; BPO Partnerships Strategy<ul><li>Own the in-house vs BPO split strategy and the operating model behind it.</li><li>Lead BPO vendor performance management, contract renewals, pricing negotiations, onboarding of new vendors (incl. procurement process), and regular BPO business reviews.</li><li>Ensure BPOs operate as a seamless extension of in-house teams (SOPs, quality standards, coaching, governance, escalation, knowledge management).</li></ul>Leadership &amp; people management<ul><li>Lead multiple teams through managers, building a high-performing culture with strong accountability.</li><li>Set clear priorities, operating rhythms (QBRs/MBRs), and performance standards across all sub-pillars.</li><li>Develop talent: succession planning, capability building (analytics, process excellence, vendor management, fraud/risk), and strong stakeholder presence.</li></ul> What you need to be successful <ul><li>10+ years in Operations Excellence / Service Operations / Process Excellence / Strategy &amp; Ops (high-volume environments preferred).</li><li>Proven ownership of cost levers: refunds/compensation governance, leakage reduction, productivity, savings delivery.</li><li>Strong process excellence toolkit: SOP governance, process redesign, continuous improvement methods.</li><li>Tooling &amp; automation: systems ownership, integrations, Help Center/self-serve optimization.</li><li>Data &amp; analytics fluency: KPI design, dashboard requirements, metric governance, data quality.</li><li>BPO/vendor management: pricing/commercials, SLAs, QBRs, onboarding, negotiations.</li><li>Strong Microsoft Office skills (Excel, PowerPoint, Outlook).</li><li>Exceptional communication (written, verbal, presentations).</li><li>Strategic prioritization and structured problem-solving; strong judgment and ownership.</li><li>Senior stakeholder influence and cross-functional leadership.</li><li>People leadership: coaching, accountability, talent development.</li><li>Comfort with ambiguity and fast-paced, scaling environments; collaborative and hands-on.</li></ul>Nice to have<ul><li>Project Management certification, such as Prince PMI 2.</li><li>Fraud/risk program exposure in a digital marketplace environment.</li><li>Experience with Help Center / self-serve strategy and contact-deflection programs.</li><li>Familiarity with modern CX tooling ecosystems (CRM/ticketing, QA, knowledge base, workforce tools, BI stack).</li></ul>

Operations Excellence Director

As our Operations Specialist - Courier Supply, you will be responsible for the supply operations in our region and making sure that couriers have everything needed in order to provide the best quality of service throughout all stages of delivery - from our restaurants &amp; retailers to the customers.In our Operations team, no day is the same, so you need to be self-motivated, driven to succeed, and have excellent interpersonal, and community-building skills!&nbsp;What you'll be doing<ul><li>Identify and suggest new opportunities to improve courier supply through data-driven insights and industry trends.</li><li>Use analytical tools and judgment to balance courier supply and demand, ensuring optimal delivery operations.</li><li>Collaborate with internal teams and external partners (e.g., fleet companies) to align on courier supply goals and strategies.</li><li>Share process improvement ideas and support the development of scalable supply operations.</li><li>Execute and follow up on initiatives prioritized by your manager or team lead, with the opportunity to take ownership of larger projects and workstreams.</li><li>Support the operations supply team in managing courier supply, resolving daily challenges, and ensuring timely deliveries.</li><li>Onboard, retain and grow the number of happy Courier Partners on Wolt’s platform, to ensure a healthy and sustainable delivery operation.</li></ul>Our humble expectations<ul><li>A strong sense of ownership and initiative,&nbsp; you don’t wait to be told what to do, and you’re always looking for ways to improve.</li><li>Excellent interpersonal and communication skills, you enjoy connecting with people and motivating those around you.</li><li>A fast learner who can balance attention to detail with a clear view of the bigger picture.</li><li>A hands-on problem solver who thrives in a fast-paced, ever-changing environment.</li><li>The ability to collaborate effectively across teams and manage relationships with multiple stakeholders.</li><li>Strong analytical thinking and proficiency with tools such as Excel; knowledge of Looker is a plus</li><li>Fluency in Greek and English is required.</li></ul>

Operations Specialist - Courier Supply

💼 Your everyday work-life&nbsp;<ul><li>Report to Warehouse Operations Network Director and be responsible for leading and coordinating a workforce of ~100 people, including internal employees and 3rd party resources</li><li>Direct and indirect people management in a multi-shift, high-volume warehouse environment work with management teams to observe disciplinary issues, attendance and performance of direct reports</li><li>Maintain high customer satisfaction levels through excellence in dispatching, identifying, receiving and ensuring quality of products</li><li>Active involvement in the upcoming SAP EWM implementation, acting as a key operational stakeholder</li><li>Collaboration with central supply chain, planning, customer service, IT and external partners</li><li>Act as primary escalation point for warehouse operational issues and-user adoption</li><li>Measure and address the effectiveness of employee performance and warehousing activities</li><li>Identify operations needing development and institute innovations to adjust current work practices and procedures</li><li>Ensure full compliance with H&amp;S legislation, internal policies and ISO standards</li></ul>&nbsp;🚀 As an ideal fit, you should have<ul><li>Bachelor’s in Supply Chain Management, Business Administration, or Logistics</li><li>Academic background in STEM fields (Engineering, Mathematics, Operations Research or related disciplines) is a plus, supporting data-driven decision making and process optimization&nbsp;</li><li>Established warehouse supervisory expertise</li><li>Understanding of WMS &amp; SAP software</li><li>Knowledge of conventional management and warehousing fundamentals&nbsp;</li><li>Strong people leadership skills, with the ability to inspire teams through change and operational complexity</li><li>Excellent interpersonal and communication abilities</li></ul>&nbsp;💎 What we offer&nbsp;<ul><li>Continuous training in new technologies and tools</li><li>Career development and growth opportunities</li><li>Competitive bonus scheme, performance-based</li><li>Group health/medical insurance package</li><li>Internal wellbeing initiatives&nbsp;</li></ul>&nbsp;⭐ Join&nbsp;#teamKotsovolos and find an environment that promotes new technologies, loves to evolve, embraces diversity and stands next to society.&nbsp;

Distribution Center Supervisor

SKY express is seeking an Operation Controller to ensure the smooth execution of the daily flight schedule through real-time monitoring, coordination and effective communication across all operational units.Responsibilities:<ul><li>Monitor aircraft movement and flight progress using OCC systems.</li><li>Communicate with Dispatchers, flight crew and ATC regarding operational updates.</li><li>Manage delays, diversions and cancellations, ensuring timely information flow.</li><li>Coordinate with ground handling, technical support regarding daily operations, aircraft changes and maintenance.</li><li>Record operational data, incidents and irregularities for reporting purposes.</li><li>Support emergency or technical situations by aligning required resources.</li></ul>Competencies: <ul><li>Strong coordination and communication skills.</li><li>Ability to make sound decisions under pressure.</li><li>High attention to detail and analytical mindset.</li><li>Effective multitasking in a dynamic environment.</li><li>Team player with strong sense of responsibility.</li><li>Able to work in 24/7 rotating shifts (including weekends &amp; bank holidays).</li></ul>Requirements: <ul><li>&nbsp;Studies in Aviation, Transport or related field preferred.</li><li>Previous experience in OCC, Flight Dispatch or similar aviation operations is an asset.</li><li>Fluency in English (spoken and written).</li><li>Proficient in IT (MS Office).</li></ul>Why Join Us?: <ul><li>Competitive Salary &amp; Allowances.</li><li>Continuous Training &amp; Professional Development.</li><li>Travel benefits on SKY express flights (extended to first-degree family members).</li><li>Join an airline with a strong commitment to safety, reliability, and operational excellence.</li><li>A supportive and collaborative work culture that values innovation and safety.</li></ul>

Operations Control Center (OCC) Officer

\We are currently seeking for ambitious team players&nbsp;to become part of our Cloud &amp; AI Security team within our&nbsp;Technology &amp; Transformation&nbsp;department&nbsp;in&nbsp;Thessaloniki.#YourServiceLine: Technology &amp; TransformationOur Technology &amp; Transformation teams empower organizations to navigate the future through technology-driven business transformation. Combining deep industry knowledge with cutting-edge technology, we deliver tailored solutions that drive innovation, enhance efficiency, promote cybersecurity, and foster sustainable growth. #Would you like to learn more AboutYourTeamOur team supports clients in both strategic and operational activities, including:<ul><li>Definition of strategies and business processes;</li><li>Analysis, design, and development of security architectures;</li><li>Research, development, and implementation of consolidated and emerging security solutions;</li><li>Operational management of implemented solutions.</li></ul>Activities are carried out on&nbsp;Cloud Security architectures and solutions, as well as on&nbsp;applications, infrastructures, and AI-based models. The team is composed of both&nbsp;functional (consulting) and technical professionals, offering the opportunity to gain experience in both areas and build a well-rounded career path. #Your roleYou will join a&nbsp;cohesive and collaborative team, characterized by a&nbsp;positive environment&nbsp;and a focus on&nbsp;shared growth. You will be&nbsp;guided by Senior colleagues, who will support you through&nbsp;mentorship&nbsp;and hands-on experience.Your activities will include:<ul><li>Contributing to&nbsp;cross-industry projects&nbsp;in&nbsp;Cloud Security&nbsp;and&nbsp;AI Security&nbsp;such as:<ul><li>Cloud Security Design and Implementation;</li><li>Cloud Platform Management;</li><li>GenAI Security &amp; GenAI Defence Support;</li></ul></li><li>Supporting the&nbsp;development of a technology observatory,&nbsp;interacting with international vendors, investment funds, and other market players, to identify innovative and emerging solutions in the Cyber landscape.</li></ul>In addition, you will benefit from:<ul><li>Dedicated&nbsp;training programs, with access to&nbsp;learning materials, digital platforms, and e-learning content;</li><li>The opportunity to earn&nbsp;industry-recognized certifications, strengthening both your technical and consulting skills.</li></ul>#OurRequirementsKey Qualifications<ul><li>Bachelor’s and/or Master’s degree&nbsp;in technical or scientific disciplines;</li><li>Curiosity and passion&nbsp;for cybersecurity and digital technologies;</li><li>Excellent&nbsp;communication skills&nbsp;in English;</li><li>Familiarity with basic concepts of&nbsp;IT and Networking.</li></ul>Bonus Qualifications<ul><li>Strong&nbsp;team spirit&nbsp;and proactive approach;</li><li>Open-mindedness and flexibility&nbsp;when facing new challenges and emerging technologies;</li><li>Problem-solving&nbsp;skills;</li></ul>If you're ready to take your career to the next level in a challenging international environment, focusing on continuous learning and dynamic teamwork, both in Greece and abroad, you're ready for Deloitte! #WhatWeOfferAt Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits:🏠&nbsp;Modern hybrid workplace, characterized by flexibility and Smart Working⚖&nbsp;Empowered well-being: We provide multiple program offerings to support your well-being needs (flexible working arrangements,&nbsp;extra days of leave,&nbsp;parental allowances)&nbsp;🌍&nbsp;Engagement within international large-scale teams and projects, with opportunities to travel&nbsp;for training or client purposes.&nbsp;📚&nbsp;Constant opportunities for learning with unlimited access to internal and external learning platforms and sponsored&nbsp;certificates&nbsp;aligned with business needs and technology trends&nbsp;🚀&nbsp;Challenging and innovating environment where personal development and growth are encouraged, always with transparency and trust&nbsp;?&nbsp;Diverse culture and active communities that enable you to bring yourself&nbsp;to&nbsp;work&nbsp;&nbsp;🎉&nbsp;Team Building and Corporate Social&nbsp;Responsibility Activities 🏃&nbsp;A buddy to support you with your onboarding 🌴&nbsp;Extra days of annual leave⚕&nbsp;Private medical health insurance plan&nbsp;💳&nbsp;Ticket restaurant card&nbsp;?&nbsp;Exclusive Discounts&nbsp;to several retail providers, restaurants and others&nbsp;📱&nbsp;&nbsp;Mobile phone&nbsp;🍏&nbsp;Fresh&nbsp;fruits&nbsp;and unlimited coffee&nbsp;everyday&nbsp;at our offices&nbsp;&nbsp; Please note that all the well-being benefits mentioned above are subject to annual review About Deloitte &nbsp; #OurServices Deloitte offers integrated services that include Audit, Technology &amp; Transformation, Strategy Risk &amp; Transactions Advisory, Tax and Legal. Our approach combines insight and innovation from multiple disciplines with global business and industry expertise to help our clients excel anywhere in the world. We deliver outstanding impact on the reputation and success of our clients, in Italy and globally. In pursuing this we contribute to a sustainable and prosperous society, and are firm believers in the positive impact business can and should have on the world it operates within. &nbsp; #OurPurpose We are led by a purpose, to make an impact that matters with clients, people and society. This purpose defines who we are and what we stand for. It's not about being the biggest. It’s about being the first choice for the largest and most influential clients, and the first choice for the best talent. &nbsp; #OurValues At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service through our expertise and professionalism. We value difference, with respect at the heart of our inclusive culture. &nbsp; #OurTalentExperience From day one at our firm, practitioners are part of a community. Our development and career progression framework will help them develop the skills and capabilities to succeed. The wellness of our people and the ability to offer agile working arrangements is at the center of our unique talent experience. We create a workplace that encourages collaboration, creativity, inclusiveness to ensure our staff are supported, encouraged and feel a sense of purpose and meaning in what they do each day.Sounds like the sort of role for you? Apply now.&nbsp;Location:&nbsp;ThessalonikiThis document has been prepared by Deloitte Business Solutions Societe Anonyme of Business Consultants, Deloitte Certified Public Accountants Societe Anonyme and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants.&nbsp; Deloitte Business Solutions Societe Anonyme of Business Consultants, a Greek company, registered in Greece with registered number 000665201000 and its registered office at Marousi Attica, 3a Fragkokklisias &amp; Granikou str., 151 25, Deloitte Certified Public Accountants Societe Anonyme, a Greek company, registered in Greece with registered number 0001223601000 and its registered office at Marousi, Attica, 3a Fragkokklisias &amp; Granikou str., 151 25 and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants, a Greek company, registered in Greece with registered number 144724504000 and its registered office at Thessaloniki, Municipality of Pylaia - Chortiatis of Thessaloniki, Vepe Technopolis Thessaloniki (5th and 3rd street), are one of the Deloitte Central Mediterranean S.r.l. (“DCM”) countries. DCM, a company limited by guarantee registered in Italy with registered number 09599600963 and its registered office at Via Tortona no. 25, 20144, Milan, Italy is one of the Deloitte NSE LLP geographies. Deloitte NSE LLP is a UK limited liability partnership and member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee.&nbsp; Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”), its global network of&nbsp;member firms and their related entities (collectively, the “Deloitte organization”). DTTL (also referred to as “Deloitte Global”) and each of its member firms and related entities are legally separate and independent entities, which cannot obligate or bind each other in respect of third parties. DTTL and each DTTL member firm and related entity is liable only for its own acts and omissions, and not those of any of each other. DTTL does not provide services to clients. Please see www.deloitte.com/ about to learn more.&nbsp; DTTL, Deloitte NSE LLP and Deloitte Central Mediterranean S.r.l. do not provide services to clients. Please see www.deloitte.com/about to learn more about our global network of member firms.&nbsp; Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories serves four out of five Fortune Global 500® companies. Learn how Deloitte’s approximately 460,300 people make an impact that matters at www.deloitte.com.&nbsp; This communication contains general information only, and Deloitte Business Solutions Societe Anonyme of Business Consultants, Deloitte Certified Public Accountants Societe Anonyme and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants, is not, by means of this communication, rendering professional advice or services. Before making any decision or taking any action that may affect your finances or your business, you should consult a qualified professional adviser. No entity in the Deloitte organization shall be responsible for any loss whatsoever sustained by any person who relies on this communication. Deloitte organization refers to Deloitte Touche Tohmatsu Limited (“DTTL”), its global network of member firms and their related entities collectively. © 2025 For more information contact Deloitte Central Mediterranean.

Cloud & AI Security Analyst | Cyber @Thessaloniki

Our community of Independent Contractors are subject matter experts with experience gained within our core industries&nbsp;As an Independent Contractor, you will have a demonstrable track record&nbsp;in auditing, designing and implementing workplace safety cultural change through coaching and mentoring a range of stakeholders.&nbsp;&nbsp;&nbsp;This will include HSE/workplace safety and operations risk management.&nbsp;&nbsp;You will have experience in the following:<ul><li>Coaching team leaders and managers to help effect cultural and behavioural change</li><li>Working as a safety coach in heavy industry/steel manufacturing</li><li>You will be fluent in Greek and English and able to read, write, and speak the languages in a professional environment.&nbsp;</li></ul>As a freelance or interim professional, you will be looking to work with DSS+ on various projects as one of your portfolio of clients.&nbsp;

Workplace Safety & Operations Risk Management expert - Independent Consultant/Freelance

The Operational Risk Management Lead will support the Head of Operational Risk in delivering a resilient and forward-looking change risk management capability for the organisation. This role has day-to-day ownership of Change Governance and Change Risk Management. You will ensure risks associated with business change, transformation initiatives, technology programs, and market expansions are properly identified, assessed, and controlled before implementation.The role also contributes to policy and framework ownership, risk reporting, and the application of AI and advanced analytics to improve oversight, predictive insight, and efficiency in managing change-related risks. Responsibilities<ul><li>Implement, maintain, and continuously improve the Change Risk Management Framework (CRMF) in line with the Head of Operational Risk’s strategic direction.</li><li>Conduct risk assessments for material change initiatives, including new product launches, technology upgrades, market entries, and process redesigns.</li><li>Partner with teams throughout the organisation to identify risks early and embed robust controls.</li><li>Monitor and track risk mitigation actions for high-impact change programs.</li><li>Establish and maintain governance processes for risk oversight of major transformation initiatives.</li><li>Ensure change programs align with regulatory expectations, internal standards, and operational risk appetite.</li><li>Serve as the risk representative on change steering committees and working groups, challenging risk decisions and assumptions where appropriate.</li><li>Prepare change risk dashboards and reporting for senior management and governance committees.</li><li>Track and monitor trends across transformation programs to highlight emerging risks and recurring themes.</li><li>Leverage AI and analytics to predict potential points of failure, assess program dependencies, and improve real-time oversight of large-scale change initiatives.</li><li>Stay current on regulatory requirements and industry best practices relating to change governance, outsourcing, operational resilience, and risk controls.</li><li>Ensure change governance processes are compliant, well-documented, and auditable.</li><li>Act as a champion for change risk awareness across the organisation.</li><li>Deliver training, playbooks, and workshops to help stakeholders understand their responsibilities in managing change risk.</li><li>Promote a culture of early risk identification and challenge in all transformation programs.</li></ul> Qualifications<ul><li>A minimum of 10 years of experience in operational risk, including change risk accountabilities, within financial services, payments, Payroll tech, or FinTech.</li><li>Strong track record in assessing, challenging, and overseeing risk in change initiatives (technology, product, and/or market expansion).</li><li>Experience with governance forums and regulatory oversight of transformation programs.</li><li>Familiarity with global regulatory frameworks for operational resilience and change governance.</li><li>Proficiency with GRC tools, project risk tracking platforms, and risk analytics.</li><li>Strong facilitation and stakeholder engagement skills.</li><li>Degree in Risk Management, Business, Finance, or related field; relevant certifications (e.g., CRISC, PMP-Risk, CORM) an advantage.</li></ul>Total RewardsOur workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.&nbsp;Some things you’ll enjoy<ul><li>Stock grant opportunities dependent on your role, employment status and location</li><li>Additional perks and benefits based on your employment status and country</li><li>The flexibility of remote work, including optional WeWork access</li></ul>

Operational Risk Management Lead

As a Manager with HSE, Process Safety Management and/or Asset Integrity experience in a consulting environment, your role is managing operational risk management focussed projects and advising decision-makers on how to improve their operational risk management:<ul><li>You’ll save lives, drive performance and improve the working lives of all your clients’ employees.</li><li>You will manage a team of experienced consultants and subject matter experts to identify the root causes of client safety challenges by analysing a range of metrics and observations, and create, communicate and implement solutions for a broad range of industrial clients</li><li>You will be trusted to work directly with the client identifying pain points and developing and implementing effective solutions to meet their needs</li><li>You will develop your own and your team’s work plans, mobilizing the team to deliver effectively</li><li>You will work with members of your team to build their capabilities and deliver better value to the client</li><li>You will manage project delivery and cultivate client relationships.</li></ul>Job requirementsWho are you today?Beyond that, be yourself. At dss+, we embrace and celebrate diversity. Above all, we are an inclusive culture in which everyone contributes and has the chance to develop their talents further.You will bring scientific rigor seeking to translate results into concrete and economically viable implementation:<ul><li>You hold a Master’s degree or equivalent in Engineering / HSE</li><li>You have 6-10 years of experience in consulting with previous exposure to HSE, process safety management and/or asset integrity projects</li><li>You have the ability to manage diverse and remote teams of consultants and guide them to achieve business and client objectives</li><li>You are able to manage complex projects from end to end for small or large engagements</li><li>You demonstrate deep knowledge in relevant industries or subject matters, and are able to leverage it externally (guiding clients, creating points of view, etc.)</li><li>You are bilingual or native in Greek and English (a third European language is a significant advantage)</li><li>You have excellent communication skills and an entrepreneurial mindset. Like us.</li></ul>Your skills<ul><li>Thrive in complexity, a natural problem-solver, a critical thinker with intellectual curiosity and easily able to adapt to situations.</li><li>Manage complex projects, coordinate the analysis, absorption, and synthesis of large amounts of information, confidently draw conclusions from the team’s research, and put them into clear recommendations and points for the client.</li><li>Not afraid to ask questions when you need clarity and willing to challenge your own and your team’s perspectives.</li><li>Detail oriented, well-organized, autonomous and a great team player.</li><li>Strong/effective verbal and written communication skills to be able to interact at different levels of the organization, from executive to technicians and operators.</li><li>Exceptional interpersonal skills and team-working attitude to be able to work in multi-cultural and multi-disciplinary teams.</li><li>Work independently, be a good listener, and connect easily with others, making you a great team player.</li><li>If required, able to effectively work in a remote setting across time zones.</li><li>Fluent in Greek and proficient in English.</li></ul>

Manager - Safety & Operations

As Regional Manager, Consumer, you are responsible for driving capital efficient growth by improving our consumer experience by focusing on Loyalty and Pricing &amp; Incentives within Wolt’s South region. Your focus will be to execute, track and monitor initiatives to improve our consumer engagement, making our users come back to our platform again and again, excited with the service and experience they have with Wolt. This role requires a perfect mix of analytical mindset and creative thinking.Reporting to the Regional Head of Consumer and being part of a 2-3 people team, you will play a key role driving our consumer success within your region, working closely together with various other stakeholders, especially in Marketing, Merchant team as well as broader Global Consumer team.&nbsp;What you'll be doing<ul><li>Own the regional strategy for: i) Wolt+, Wolt’s subscription program and ii) Consumer Pricing</li><li>You will own the performance of our Wolt+ subscription program on a regional level, driving growth and profitability initiatives. Optimize the value proposition through areas such as benefits, partnerships, pricing, merchant portfolio. Define the right benefits, program manage exclusive promotions campaigns, understand the value proposition of the competition and make our program shine for our users!</li><li>Ensure our Consumer Pricing is optimized to drive capital efficient growth, by understanding price sensitivities as well as test hypotheses to run with the central pricing team.&nbsp;</li></ul>Our humble expectations<ul><li>Master’s or Bachelor's degree in business, marketing, data science, or a related field.</li><li>Previous experience in consumer business, product operations, growth, marketing, or management consulting.</li><li>Strong analytical skills with the ability to analyze and interpret data to inform decisions; SQL knowledge is a plus.</li><li>Strong attention to detail and ability to manage multiple projects simultaneously.</li><li>Ability to work independently and collaboratively with cross-functional teams in a fast-paced environment.</li><li>Excellent communication skills, both verbal and written, with the ability to communicate technical information to non-technical stakeholders.</li><li>Experience with data visualization tools such as Tableau, Looker, or Power BI is a plus.</li></ul>

Regional Manager, Strategy & Operations

The Plant Manager&nbsp;is responsible for the overall performance of the manufacturing plant, ensuring efficient, safe, and compliant production operations. This role leads production planning, assembly, quality control, maintenance, machinery&nbsp;and warehouses, driving operational excellence while ensuring compliance with defense industry standards&nbsp; and company policies.Key Responsibilities<ul><li>Oversee daily plant operations including production, planning, quality, maintenance, and logistics</li><li>Ensure manufacturing output meets quality, cost, delivery, and safety targets</li><li>Implement and monitor KPIs to drive continuous improvement and operational efficiency</li><li>Ensure compliance with defense industry regulations, export controls, and international standards (e.g. ISO, AQAP)</li><li>Lead, develop, and manage plant personnel, fostering a culture of accountability and performance</li><li>Coordinate with Supply Chain, Engineering, and Program Management teams to meet customer and contract requirements</li><li>Manage plant budgets, resources, and capacity planning</li><li>Drive lean manufacturing initiatives and operational excellence programs</li><li>Ensure adherence to health, safety, and environmental regulations</li></ul>Required Qualifications<ul><li>Master’s degree in Engineering, Industrial Management, or a related field&nbsp;</li><li>Minimum 12&nbsp;years of experience in manufacturing operations, with proven experience in a Plant Manager&nbsp;role</li><li>Experience in defense, aerospace, electronics, or other highly regulated manufacturing environments</li><li>Strong knowledge of production planning, quality systems, and continuous improvement methodologies (Lean, Six Sigma)</li><li>Proven leadership and people management skills</li><li>Strong analytical, organizational, and decision-making abilities</li><li>Excellent command of English (written and spoken)</li><li>ERP system experience required</li></ul>

Plant Manager

The Mobility Operations &amp; Replacement Services Specialist is a key member of Ayvens Mobility team, acting as a brand ambassador and ensuring a seamless, efficient, and customer-focused experience. This role combines operational excellence with exceptional service delivery, managing the full lifecycle of replacement and mobility solutions while driving continuous improvement and cost optimization.Key Responsibilities:<ul><li>Deliver world-class customer service by managing the replacement process end-to-end (requests in EBS, reservations, rental agreements, handling during and after rental) in compliance with Ayvens policies and procedures.</li><li>Respond promptly to all requests logged in the CRM system or received via calls and emails.</li><li>Allocate the right vehicle to reservations based on customer needs and cost efficiency.</li><li>Create and manage transfer requests in CRM, ensuring seamless execution.</li><li>Handle driver requests for replacement vehicles and manage related workflows.</li><li>Complete administrative tasks, including daily operational lists, to support departmental efficiency.</li><li>Ensure consistent alignment with external service partners (e.g., Rent-a-Car suppliers) to maintain high-quality, cost-efficient service.</li><li>Provide on-site support at the Mobility station, assisting customers and preparing rental agreements for vehicle pick-up.</li><li>Inspect returned vehicles and update their condition in the system.</li><li>Plan and organize the next day’s schedule for vehicle preparation and delivery to customers.</li><li>Communicate professionally via phone and email, ensuring a friendly and helpful approach.</li><li>Resolve customer issues and concerns using effective service techniques and escalate when necessary.</li><li>Monitor and manage complaint handling processes, ensuring timely resolution and customer satisfaction.</li><li>Analyze operational data (fleet utilization, idle time, service timelines, etc.) to support performance evaluation.</li><li>Gather and share customer feedback to identify improvement opportunities and enhance operational performance.</li><li>Participate in cross-functional projects to streamline processes, reduce operating costs, and enhance service consistency.</li><li>Meet all agreed SLAs and KPIs, both internal and external (including Commercial and Operations departments).</li><li>Maintain compliance with internal policies and operational standards.</li><li>Operate within Ayvens methodologies, challenge existing processes, and contribute to KPI-driven improvements.</li></ul>Key Skills &amp; Qualifications<ul><li>Bachelor’s degree in Business Administration, Automotive Engineering, Logistics, or related field.</li><li>Fluency in English (written and spoken)</li><li>2+ years of experience in mobility services, fleet management, automotive operations, or leasing industry.</li><li>Strong customer service orientation with excellent communication skills.</li><li>Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.</li><li>Analytical mindset with a proactive approach to problem-solving and process improvement.</li><li>Familiarity with CRM systems and operational workflows is a plus.</li></ul>

Mobility Operations & Replacement Services Agent

Newrest Hellas is seeking a high-performing and results-driven Area Manager to oversee and elevate the operational and commercial performance of its retail network. This role is ideal for a strategic leader who excels in fast-paced environments, drives team excellence, and ensures consistent delivery of Newrest’s global standards.Key Responsibilities<ul><li>Lead and manage the operational performance of multiple retail locations.</li><li>Ensure consistent compliance with Newrest standards in quality, hygiene, food safety, and customer experience.</li><li>Monitor and analyze KPIs, driving continuous improvement and commercial growth.</li><li>Develop, motivate, and support store managers and frontline teams to achieve optimal performance.</li><li>Implement initiatives that enhance efficiency, cost control, and overall productivity.</li><li>Serve as the key communication link between retail teams and headquarters.</li><li>Resolve operational issues swiftly, ensuring smooth day-to-day operations.</li><li>Maintain a unified, premium, customer-centric experience across all locations.</li></ul>ProfileRequired Qualifications<ul><li>3–5 years of proven experience in multi-site management (catering, retail, hospitality, or similar sectors).</li><li>Strong leadership presence with the ability to guide, inspire, and develop diverse teams.</li><li>Commercially minded with strong analytical and KPI-driven decision-making skills.</li><li>Excellent communication, coaching, and people-management abilities.</li><li>Solid knowledge of hygiene, food safety, and operational excellence protocols.</li><li>High proficiency in office tools and operational/reports systems.</li><li>Valid driving license&nbsp;</li></ul>What We Offer<ul><li>Competitive compensation package with performance-based progression.</li><li>Career growth opportunities within a global, rapidly expanding organization.</li><li>A dynamic, modern, and supportive work environment.</li><li>Continuous training, upskilling, and access to international operational expertise.</li><li>A culture that rewards initiative, accountability, and outstanding performance.</li></ul>

Area Manager

Intellectica is recruiting an experienced&nbsp;Line Manager (Italy)&nbsp;on behalf of a leader in international transportation and logistics solutions, specializing in seamless and efficient connections across key markets. The role is based in Thessaloniki, Greece, and reports directly to the CEO. The ideal candidate will be responsible for overseeing and managing all operations related to freight forwarding between Italy and Greece, ensuring operational excellence, driving profitability, and maintaining exceptional customer satisfaction.Key activities and responsibilities of this role include:<ul><li>Managing end-to-end freight forwarding operations between Italy and Greece, by ensuring smooth coordination of shipments, from planning and execution to delivery</li><li>Developing and implementing effective strategies for managing import/export operations</li><li>Overseeing freight operations, including supplier negotiations to secure competitive pricing and ensure quality service</li><li>Analyzing operational metrics to identify trends, improve efficiency, and enhance service delivery</li><li>Monitoring profitability by managing budgets, controlling costs, and ensuring timely invoicing and documentation closure</li><li>Maintaining and growing relationships with key accounts by delivering tailored solutions and addressing customer needs proactively</li><li>Continuously monitoring market trends and competitor activities to identify opportunities for differentiation and growth</li><li>Providing daily and periodic reports to management, highlighting key performance indicators, challenges, and strategic recommendations</li><li>Ensuring all operations adhere to international trade regulations, customs procedures, and internal standards</li><li>Working closely with cross-functional teams to ensure seamless coordination and operational success</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field</li><li>Professional certifications in logistics or supply chain management are advantageous</li><li>Minimum of 8 years of experience&nbsp;managing Italy groupage lines&nbsp;in an international transport environment, with at least 3 years in a managerial capacity</li><li>In-depth knowledge of transport logistics, including trucking, shipping modes, and supply chain optimization</li><li>Familiarity with international trade regulations, customs procedures, and compliance requirements</li><li>Proficiency in Microsoft Office (Word, Excel) and experience with ERP and CRM systems</li><li>Fluency in English and&nbsp;Italian&nbsp;(both written and spoken)</li></ul>Core competencies of a successful candidate:<ul><li>Ability to evaluate complex data sets, derive insights, and make informed decisions to optimize operations</li><li>Exceptional interpersonal, negotiation, and presentation skills for interacting with diverse stakeholders</li><li>A deep understanding of customer needs and the ability to deliver superior service</li><li>Proven ability to lead teams, build trust, and foster collaboration across departments</li><li>Keen understanding of market dynamics and a strong focus on identifying and seizing growth opportunities</li><li>Comfortable working in a dynamic, fast-paced environment with changing priorities</li><li>Excellent organizational skills with the ability to manage multiple tasks efficiently</li></ul>

Line Manager int-0296

The University of Nicosia invites applications for UNIC Athens Campus for the role of Facilities Manager.&nbsp;This pivotal position offers a unique opportunity to shape and manage a state-of-the-art educational environment.The successful candidate will lead the facilities operations, oversee construction and renovation projects, and ensure the efficient and economical management of campus facilities in alignment with the university's commitment to excellence and innovation.Key Responsibilities:Project Management:<ul><li>Lead and coordinate construction and renovation projects for the Athens campus, in collaboration with the Nicosia-based Facilities Management team</li><li>Interface with architects, advisors, construction firms, and other stakeholders to ensure projects meet quality, budget, and timeline objectives.</li><li>Oversee planning, design, and execution phases, ensuring adherence to university standards and regulatory requirements.</li></ul>Facilities Management:<ul><li>Develop and implement comprehensive facilities management strategies.</li><li>Supervise facilities staff, including maintenance personnel, custodial staff, and external contractors.</li><li>Ensure all campus facilities are maintained to high standards of safety, functionality, and sustainability.</li></ul>Operational Efficiency:<ul><li>Optimize facilities operations to achieve cost-effectiveness without compromising quality.</li><li>Manage budgets related to facilities and construction projects, implementing cost-saving initiatives where possible.</li><li>Establish and monitor key performance indicators to track efficiency and effectiveness.</li></ul>Compliance and Safety:<ul><li>Ensure all facilities comply with local, regional, and national regulations and codes.</li><li>Implement and oversee health and safety protocols for both construction sites and ongoing campus operations.</li><li>Promote a culture of safety and sustainability among staff and contractors.</li></ul>Strategic Planning:<ul><li>Contribute to long-term planning to support the university's mission and objectives.</li><li>Stay informed about emerging trends in facilities management, smart technologies, and sustainable practices to enhance campus operations.</li></ul>Stakeholder Engagement:<ul><li>Collaborate with academic and administrative departments to support educational and institutional goals.</li><li>Serve as the primary liaison between the university and external partners related to facilities and construction.</li></ul>Qualifications:Education:<ul><li>Bachelor's degree in Engineering, Facilities Management, Construction Management, Architecture, or a related field.</li><li>A Master's degree or relevant professional certification is preferred.</li></ul>Experience:<ul><li>Minimum of 10 years of experience in facilities management, construction project management, or a related area.</li><li>Proven track record of managing large-scale facilities operations and construction projects.</li><li>Experience in implementing smart technologies and sustainable practices is a plus.</li></ul>Skills and Competencies:<ul><li>Strong leadership and team management abilities.</li><li>Excellent organizational and project management skills.</li><li>Proficiency in budgeting and financial management.</li><li>Exceptional communication and interpersonal skills.</li><li>Ability to work collaboratively with diverse teams and stakeholders.</li><li>Fluency in Greek and English.</li></ul>Personal Attributes:<ul><li>Commitment to operational efficiency and cost-effectiveness within a university environment.</li><li>Innovative mindset with a passion for sustainability and technological advancements.</li><li>High level of integrity and professionalism.</li><li>Ability to thrive in a dynamic, fast-paced setting.</li></ul>

Facilities Manager

As a Warehouse Operations Coordinator, you will report directly to the Head of the Logistics Center and will be instrumental in the day-to-day management and continuous improvement of warehouse operations. Your key responsibilities will include:🔸 Coordinating and overseeing daily warehouse activities to ensure smooth, accurate, and timely execution of processes 🔸 Monitoring operational performance through logistics KPIs and identifying areas for improvement 🔸 Planning and managing the distribution of goods, including coordination with transport partners 🔸 Ensuring full compliance with Quality, Environmental, and Health &amp; Safety regulations and company standards 🔸 Managing the maintenance and functionality of warehouse equipment and cooperating closely with Facility Management&nbsp;🔹 Your ProfileWe are looking for an enthusiastic and reliable professional who brings:✔️ A university degree in Logistics, Supply Chain Management, or a related field ✔️ 2–4 years of hands-on experience in warehouse or logistics operations, ideally within a 3PL environment ✔️ Proficiency in logistics systems and excellent command of MS Office tools ✔️ Fluency in Greek and English (knowledge of German is considered a strong asset) ✔️ Strong interpersonal, organizational, and negotiation skills ✔️ A proactive, analytical, and solution-driven mindset, combined with the ability to work effectively in a team-oriented environment&nbsp;💼 What We OfferAt Star Automotive Hellas SA, we recognize that our people are the key to our success. We offer a comprehensive and competitive benefits package designed to support your well-being and career development:💰 Competitive remuneration package 🩺 Group Life &amp; Medical plan 🏦 Voluntary Pension plan 🧠 Employee Assistance Program (EAP) 🛍️ Employee discounts on products &amp; services 📚 Continuous learning &amp; development opportunities&nbsp;💡 At Star Automotive Hellas SA, we offer more than just a job — we offer a workplace where your contribution truly matters.&nbsp;🚀 Ready to take the next step in your logistics career? Join us and help shape the future of mobility, from behind the scenes.

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