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Θέση εργασίας: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Προϊστάμενος ΠλυντηρίωνRef:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;HH/ HOTEL/LSΤοποθεσία: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Νότια ΡόδοςΕταιρεία: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; H HOTELS COLLECTIONΣχετικά με εμάς:Στην H Hotels Collection λειτουργούμε με καινοτομία και αποφασιστικότητα, στηρίζουμε τους ανθρώπους μας, τις τοπικές κοινωνίες και το περιβάλλον. Το πάθος μας είναι να εξελισσόμαστε, να διαμορφώνουμε πρότυπα και να ξεπερνάμε τον εαυτό μας, δημιουργώντας μοναδικές εμπειρίες και σχέσεις. Εγκαθιδρύουμε σχέσεις ασφάλειας και αξιοπιστίας με όλους, προάγουμε την αυθεντικότητα, λειτουργούμε με ειλικρίνεια και θεμελιώνουμε σχέσεις εμπιστοσύνης πάνω στις οποίες κτίζουμε το μέλλον και την ανάπτυξή μας.Περιγραφή εργασίας:Αναζητούμε έναν/μία Προϊστάμενο /η Πλυντηρίων, ο οποίος/α θα διασφαλίζει την ομαλή λειτουργία των πλυντηρίων και την υψηλή ποιότητα των υπηρεσιών πλυσίματος και διαχείρισης λινών. Ο/Η κατάλληλος/η υποψήφιος/α θα επιβλέπει την ομάδα του πλυντηρίου, διαχειριζόμενος/η την παραγωγή, τη συντήρηση των μηχανημάτων και την τήρηση των προτύπων υγιεινής και ασφάλειας.Βασικές αρμοδιότητες:<ul><li>Εξασφαλίζει την ομαλή λειτουργία της παραγωγής, διατηρώντας τα υψηλά πρότυπα της εταιρείας.</li><li>Επιβλέπει το πλύσιμο, το σιδέρωμα και τη διανομή των λινών εντός των προβλεπόμενων χρονικών ορίων.</li><li>Οργανώνει και διαχειρίζεται την ομάδα πλυντηρίων, κατανέμοντας σωστά τις αρμοδιότητες.</li><li>Καταρτίζει το εβδομαδιαίο πρόγραμμα εργασίας του προσωπικού.</li><li>Διασφαλίζει την καθαριότητα και τη σωστή συντήρηση του χώρου και του εξοπλισμού των πλυντηρίων.</li><li>Παρακολουθεί και διαχειρίζεται τη σωστή λειτουργία των μηχανημάτων, προβαίνοντας σε τακτικούς ελέγχους και συντήρηση.</li><li>Τηρεί όλους τους κανόνες ασφάλειας και εφαρμόζει τις προβλεπόμενες περιβαλλοντικές πρακτικές στο πλαίσιο των διαδικασιών του τμήματος.</li><li>Συνεργάζεται με τα υπόλοιπα τμήματα του ξενοδοχείου για την έγκαιρη και σωστή παράδοση των λινών.</li></ul>&nbsp;Προσόντα:<ul><li>Απόφοιτος Λυκείου ή Τεχνικής Σχολής.</li><li>Εργασιακή εμπειρία τουλάχιστον 2 ετών σε αντίστοιχη θέση σε ξενοδοχειακό ή βιομηχανικό περιβάλλον.</li><li>Ικανότητα οργάνωσης και διαχείρισης ομάδων, εξασφαλίζοντας την εύρυθμη λειτουργία του τμήματος.</li><li>Ικανότητα αποτελεσματικής διαχείρισης και επίλυσης προβλημάτων.</li><li>Γνώση χειρισμού βιομηχανικών πλυντηρίων και εξοπλισμού.</li><li>Βασικές γνώσεις Η/Υ για την καταγραφή και παρακολούθηση της παραγωγικής διαδικασίας.</li><li>Κατανόηση και εφαρμογή συστημάτων διαχείρισης ποιότητας ISO 9001, 14001 &amp; 22000.</li><li>Γνώση κανονισμών ασφάλειας και υγιεινής στον χώρο εργασίας.</li></ul>&nbsp;Δεξιότητες και εμπειρία:<ul><li>Ικανότητα ηγεσίας και καθοδήγησης ομάδας σε απαιτητικό περιβάλλον.</li><li>Διοικητικές και οργανωτικές δεξιότητες για την αποτελεσματική διαχείριση της παραγωγής.</li><li>Επικοινωνιακές δεξιότητες για άριστη συνεργασία με τους συνεργάτες και τα άλλα τμήματα.</li><li>Ικανότητα επίλυσης προβλημάτων και διαχείρισης κρίσεων.</li><li>Προσοχή στη λεπτομέρεια, ώστε να εξασφαλίζεται η υψηλή ποιότητα των υπηρεσιών.</li><li>Ευελιξία και προσαρμοστικότητα σε αλλαγές και απαιτήσεις του Ομίλου.</li></ul>Στο πλαίσιο της παραπάνω θέσης, η εταιρία προσφέρει:<ul><li>Ανταγωνιστικό πακέτο αποδοχών και παροχών.</li><li>Διαμονή (για κατοίκους εκτός περιοχής).</li><li>Ευκαιρίες επαγγελματικής εξέλιξης σε έναν συνεχώς αναπτυσσόμενο Όμιλο.</li><li>Θετικό και υποστηρικτικό περιβάλλον εργασίας σε έναν οργανισμό που σέβεται τους ανθρώπους του, το περιβάλλον και τις τοπικές κοινωνίες.</li></ul>Για όλες τις αιτήσεις και τα στοιχεία που θα υποβληθούν, θα τηρηθεί απόλυτη εμπιστευτικότητα.

Προϊστάμενος Πλυντηρίων

As part of our digital transformation journey and the establishment of a new Operational Technology (OT) department, we are seeking an Operational Technology (OT) Manager. This key leadership role will be responsible for driving the integration of data, automation, and digital tools across the plant, ensuring efficiency, cybersecurity, and operational resilience. Duties &amp; Responsibilities • &nbsp; &nbsp;Lead the development and daily management of the plant’s OT department. • &nbsp; &nbsp;Oversee OT systems (automation, industrial networks, control systems, IoT devices) ensuring high reliability and security. • &nbsp; &nbsp;Implement and monitor OT and risk management frameworks. • &nbsp; &nbsp;Ensure compliance in data handling, business processes, and regulatory requirements. • &nbsp; &nbsp;Drive the adoption and utilization of Plants of Tomorrow solutions and other digital transformation initiatives. • &nbsp; &nbsp;Support operational excellence by improving efficiency, optimizing resources, and strengthening communication across departments. • &nbsp; &nbsp;Lead and develop the OT team, fostering a culture of innovation and continuous improvement. • &nbsp; &nbsp;Manage relationships with external vendors, contractors, and partners for OT systems. Qualifications &amp; Skills • &nbsp; &nbsp;Bachelor’s or Master’s degree in Electrical, Automation, or Computer Engineering (or related field). • &nbsp; &nbsp;5+ years of professional experience in industrial automation, OT/IT integration, or digital transformation (experience in manufacturing/heavy industry preferred). • &nbsp; &nbsp;Proven knowledge of SCADA, PLCs, DCS and industrial networks (Ethernet/IP, Modbus, OPC UA). • &nbsp; &nbsp;Strong understanding of OT standards and risk management. • &nbsp; &nbsp;Solid experience with data management, compliance, and business processes. • &nbsp; &nbsp;Leadership skills with experience in managing teams and projects. • &nbsp; &nbsp;Excellent problem-solving and communication abilities. • &nbsp; &nbsp;Fluency in English (written and spoken); Greek is a plus. The company offers: • &nbsp; &nbsp;An opportunity to play a pivotal role in the plant’s digital transformation journey. • &nbsp; &nbsp;A dynamic and innovative working environment at the forefront of Industry&nbsp; • &nbsp; &nbsp;Development opportunities through our new Group OT development program. • &nbsp; &nbsp;Competitive compensation and benefits package.

Operational Technology (OT) Manager 15868

Iron Mountain is seeking a motivated Change Manager to join our Commercial Excellence, Deal Operations Center (DOC) team. In this role, you will be responsible for leading the development and implementation of change management initiatives that increase employee adoption and minimize resistance across global, cross-functional programs.You will join the DOC Capabilities team, a group dedicated to enhancing organizational effectiveness through consistent frameworks, strategic communication, and continuous learning.What You’ll DoIn this role, you will:<ul><li>Execute Change Frameworks: Apply consistent change management processes and tools (such as Prosci) to conduct impact analyses and develop comprehensive transition plans that maximize solution adoption.</li><li>Collaborate Globally: Partner with cross-functional leadership and diverse global teams to align change strategies with broader business objectives and facilitate workshops that guide employees through organizational transitions.</li><li>Drive Engagement &amp; Learning: Design and deliver internal communications and targeted training programs to upskill employees, ensuring all team members are aligned with company values and new operational processes.</li></ul>What You’ll BringThe ideal candidate will have:<ul><li>3-5 years of experience in change management, employee engagement, or organizational development roles.</li><li>Strong knowledge of Change Management frameworks , specifically proven experience applying Prosci methodology to drive successful project adoption.</li><li>Proven ability in stakeholder engagement , with the skill to influence at all levels and tailor complex messaging to diverse audiences across multiple time zones.</li><li>Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or a related field.</li></ul>What We Offer<ul><li>Flexible work options , including remote/hybrid capabilities to support a harmonious work-life balance.</li><li>Continuous learning and professional growth opportunities within a global organization operating in 60 countries</li></ul>

Change Manager, Deal Operations Center

Intellectica is recruiting a dynamic Production Manager on behalf of its client, a well‑established industrial organization with a strong international presence in the design and manufacturing of high‑specification pumping systems for infrastructure, energy, and industrial applications. The company operates in a demanding, project‑driven manufacturing environment, delivering tailor‑made mechanical solutions for large‑scale projects worldwide, while consistently investing in engineering excellence, quality, and continuous improvement. Based in Volos, Greece and reporting directly to the Director of Production &amp; Facilities, the successful candidate will assume full responsibility for setting up, organizing, and operating the new production facility, from its early development stage through to full operational maturity&nbsp;Key activities and responsibilities of this role include:&nbsp;<ul><li>Planning, organizing, directing, and executing daily operations of the new manufacturing unit, ensuring efficiency, safety, quality, and operational excellence</li><li>Leading the setup phase of the facility, including production layout, workflows, equipment installation, and definition of operational standards and procedures</li><li>Establishing and managing production planning, ensuring alignment with business objectives, delivery timelines, quality requirements, and cost targets</li><li>Building, leading, and developing the production team, including recruitment support, onboarding, training, and performance management</li><li>Implementing structured production processes, KPIs, and reporting mechanisms to support scalable and autonomous plant operation</li><li>Ensuring full compliance with quality, health &amp; safety, and regulatory standards, embedding a culture of accountability and continuous improvement</li><li>Driving productivity, efficiency, and cost‑optimization initiatives through Lean Manufacturing, 5S, and continuous improvement practices</li><li>Acting as the main operational interface with central production, engineering, and management teams to ensure technical and organizational alignment</li><li>Monitoring operational performance, identifying risks or gaps, and proactively implementing corrective and preventive actions</li><li>Supporting the gradual organizational and operational maturity of the unit, contributing to its transition toward full independence as a manufacturing site</li><li>Any other task that may be required from time-to-time</li></ul>Professional experience &amp; qualifications of a successful candidate:&nbsp;<ul><li>Bachelor’s degree in Mechanical Engineering, Industrial Engineering, or a related field</li><li>Proven experience in production or manufacturing roles within an industrial environment, including responsibility for teams and operations</li><li>Proven exposure to setting up, scaling, or significantly restructuring production lines, departments, or facilities</li><li>Strong understanding of manufacturing processes, industrial workflows, and production planning</li><li>Familiarity with safety and quality procedures</li><li>Solid knowledge of quality systems, KPIs, and industrial performance metrics</li><li>Practical experience with Lean Manufacturing, continuous improvement methodologies, and operational excellence frameworks</li><li>Familiarity with MS office and ERP systems</li><li>Fluency in both Greek and English</li><li>Willingness to collaborate closely with central operations and travel as required during the setup and development phase</li></ul>&nbsp;Core competencies of a successful candidate:&nbsp;<ul><li>Exceptional leadership capabilities and adeptness in team management</li><li>Proficiency in decision-making and the ability to make well-informed choices</li><li>Strong communication and interpersonal skills, enabling effective collaboration</li><li>Excellent organizational and time management skills</li></ul>&nbsp;

Production Manager

The Plant Manager&nbsp;is responsible for the overall performance of the manufacturing plant, ensuring efficient, safe, and compliant production operations. This role leads production planning, assembly, quality control, maintenance, machinery&nbsp;and warehouses, driving operational excellence while ensuring compliance with defense industry standards&nbsp; and company policies.Key Responsibilities<ul><li>Oversee daily plant operations including production, planning, quality, maintenance, and logistics</li><li>Ensure manufacturing output meets quality, cost, delivery, and safety targets</li><li>Implement and monitor KPIs to drive continuous improvement and operational efficiency</li><li>Ensure compliance with defense industry regulations, export controls, and international standards (e.g. ISO, AQAP)</li><li>Lead, develop, and manage plant personnel, fostering a culture of accountability and performance</li><li>Coordinate with Supply Chain, Engineering, and Program Management teams to meet customer and contract requirements</li><li>Manage plant budgets, resources, and capacity planning</li><li>Drive lean manufacturing initiatives and operational excellence programs</li><li>Ensure adherence to health, safety, and environmental regulations</li></ul>Required Qualifications<ul><li>Master’s degree in Engineering, Industrial Management, or a related field&nbsp;</li><li>Minimum 12&nbsp;years of experience in manufacturing operations, with proven experience in a Plant Manager&nbsp;role</li><li>Experience in defense, aerospace, electronics, or other highly regulated manufacturing environments</li><li>Strong knowledge of production planning, quality systems, and continuous improvement methodologies (Lean, Six Sigma)</li><li>Proven leadership and people management skills</li><li>Strong analytical, organizational, and decision-making abilities</li><li>Excellent command of English (written and spoken)</li><li>ERP system experience required</li></ul>

Plant Manager

We are looking for an experienced&nbsp;Operational Excellence &amp; Integration Advisor who will be responsible for driving Group-wide organizational and operational excellence initiatives, including restructurings, complex projects and integrations, governance frameworks, and cross-functional collaboration with business units to deliver efficiencies and decision-ready insights.<h2>During your day you will:</h2><ul><li>Be responsible for the assessment of organizational needs across the Group’s companies, including restructurings and additional FTE requirements within current structures.</li><li>Prepare presentations regarding organizational changes and other business cases for approval to the Board of Directors.</li><li>Manage large and complex projects across the MOH Group, defining the scope of work, reviewing proposals and engagement letters, managing external consultants and internal stakeholders, monitoring projects’ performance, and escalating issues to ensure timely delivery and agreed quality.</li><li>Act as an advisor to other MOH Group Project Managers for projects implemented by external consultants.&nbsp;</li><li>Drive the end-to-end integration of acquired companies into the Group’s Operating Model, including development of the integration scope, governance, execution, risk and issue management, senior stakeholder engagement and executive reporting to ensure delivery against agreed quality and timeline.</li><li>Be responsible for developing and updating the Manual of Authorities for the Group’s companies by collaborating with the relevant business units.</li><li>Develop new and review&nbsp;existing policies and processes for all MOH Group companies to ensure operational excellence, as needed.</li><li>Be responsible for developing job descriptions of organic roles within new organizational structures in collaboration with the relevant HR Managers and business units.</li><li>Be responsible for identifying, analyzing, and delivering ad-hoc operational excellence initiatives.</li><li>Collaborate with Group companies and business units, including MOH IT and Internal Audit to identify opportunities for synergies and operational efficiencies.</li></ul><h2>What you need to stand out:</h2><ul><li>Bachelor's degree in Engineering, business administration, or&nbsp;Finance</li><li>Master’s degree in Engineering, Operational Research, Finance, Management or other related fields will be considered an asset</li><li>Minimum 3 years’ experience in Management Consulting, either at a consulting firm or within a large energy group.</li><li>Proven experience in complex projects, including organizational restructuring, integrations, business process and policies reengineering</li><li>Knowledge and understanding of the Energy sector</li><li>Business Process/Policy Modeling techniques</li><li>Organizational structure analysis and development</li><li>Change Management</li><li>Knowledge of Post-Merger Integration is considered a plus</li><li>Strong verbal and written communication skills both in Greek and English</li><li>Excellent knowledge of MS Suite (MS Excel, MS PowerPoint, MS Word, MS Visio)&nbsp;</li><li>Strong Project Management skills</li><li>Analytical, problem-solving skills and attention to detail</li></ul>&nbsp;

Operational Excellence & Integration Advisor

O Όμιλος Επιχειρήσεων Σαρακάκη, για την εταιρία ENSER και τη δραστηριότητα Waste Management,&nbsp;αναζητά&nbsp;ένθερμους υποψήφιους, με ζήλο και διάθεση για εξέλιξη, επιθυμεί να προσλάβει στα γραφεία του στο Ηράκλειο Κρήτης:LOGISTICS AND OPERATIONS PROJECT MANAGER CRETE&nbsp;Κύριες Αρμοδιότητες:✅Συντονισμός των εσωτερικών πόρων και εξωτερικών συνεργατών/προμηθευτών για την άψογη εκτέλεση του Έργου.✅Διασφάλιση έγκαιρης παράδοσης του Έργου εντός του πεδίου εφαρμογής και των ορίων του προϋπολογισμού.✅Ανάπτυξη των πεδίων εφαρμογής και στόχων του Έργου, με την συμμετοχή όλων των ενδιαφερόμενων Φορέων και διασφάλιση της τεχνικής σκοπιμότητας αυτού.✅Διασφάλιση της διαθεσιμότητας και της κατανομής των πόρων.✅Ανάπτυξη λεπτομερούς προγραμματισμό του έργου για την παρακολούθηση της προόδου.✅Χρήση κατάλληλων τεχνικών επαλήθευσης για την διαχείριση των αλλαγών στο πεδίο εφαρμογής του προγράμματος, το χρονοδιάγραμμα και το κόστος του Έργου.✅Μέτρηση της απόδοσης του Έργου, χρησιμοποιώντας κατάλληλα συστήματα, εργαλεία &amp; τεχνικές.✅Αναφορά και κλιμάκωση ζητημάτων στην Διοίκηση, εφόσον είναι απαραίτητο.✅Διαχείριση των σχέσεων με τον πελάτη και όλους τους ενδιαφερόμενους.✅Διαχείριση κινδύνων με στόχο την ελαχιστοποίηση αυτών στην επίπτωση στο Έργο.✅Δημιουργία και διατήρηση σχέσεων με τρίτους/προμηθευτές.✅Δημιουργία και διατήρηση ολοκληρωμένης τεκμηρίωσης του Έργου.&nbsp;Απαραίτητα Προσόντα:✅Απόφοιτος ΑΕΙ Τεχνολογικής/ Μηχανολογικής ή Οικονομικής Κατεύθυνσης.✅Άριστη γνώση Η/Υ (MS Office, Excel).✅Εμπειρία σε Διαχείριση Τεχνικών Έργων τουλάχιστον 2 ετών.✅Δυναμική προσωπικότητα με προσανατολισμό στο αποτέλεσμα.✅Επικοινωνιακές και διαπραγματευτικές ικανότητες.✅Μεθοδικότητα, ευελιξία, δυναμισμός και ανάληψη πρωτοβουλιών.✅Αξιοπιστία, συνέπεια και οργανωτικότητα.✅Ικανότητα δημιουργίας σχέσεων εμπιστοσύνης.✅Ικανότητα διαχείρισης πολλαπλών ζητημάτων, τήρηση χρονοδιαγραμμάτων και προθεσμιών.✅Άριστες δεξιότητες γραπτής &amp; προφορικής επικοινωνίας (Αγγλικά και Ελληνικά).✅Πιστοποίηση σε PMP/Prince II θα θεωρηθεί πρόσθετο προσόν.✅Εκπληρωμένες στρατιωτικές υποχρεώσεις.&nbsp;&nbsp;Η Εταιρία Προσφέρει:✅Ανταγωνιστικό πακέτο αποδοχών βασισμένο στα προσόντα του υποψηφίου.✅Ευκαιρίες βελτίωσης και εκπαίδευσης, μέσω επιμορφωτικών προγραμμάτων.✅Προοπτικές εξέλιξης και δυνατότητες ανάπτυξης σε ένα άριστο εργασιακό περιβάλλον.&nbsp;

LOGISTICS AND OPERATIONS ASSISTANT PROJECT MANAGER CRETE

The Mobility Operations &amp; Replacement Services Specialist is a key member of Ayvens Mobility team, acting as a brand ambassador and ensuring a seamless, efficient, and customer-focused experience. This role combines operational excellence with exceptional service delivery, managing the full lifecycle of replacement and mobility solutions while driving continuous improvement and cost optimization.Key Responsibilities:<ul><li>Deliver world-class customer service by managing the replacement process end-to-end (requests in EBS, reservations, rental agreements, handling during and after rental) in compliance with Ayvens policies and procedures.</li><li>Respond promptly to all requests logged in the CRM system or received via calls and emails.</li><li>Allocate the right vehicle to reservations based on customer needs and cost efficiency.</li><li>Create and manage transfer requests in CRM, ensuring seamless execution.</li><li>Handle driver requests for replacement vehicles and manage related workflows.</li><li>Complete administrative tasks, including daily operational lists, to support departmental efficiency.</li><li>Ensure consistent alignment with external service partners (e.g., Rent-a-Car suppliers) to maintain high-quality, cost-efficient service.</li><li>Provide on-site support at the Mobility station, assisting customers and preparing rental agreements for vehicle pick-up.</li><li>Inspect returned vehicles and update their condition in the system.</li><li>Plan and organize the next day’s schedule for vehicle preparation and delivery to customers.</li><li>Communicate professionally via phone and email, ensuring a friendly and helpful approach.</li><li>Resolve customer issues and concerns using effective service techniques and escalate when necessary.</li><li>Monitor and manage complaint handling processes, ensuring timely resolution and customer satisfaction.</li><li>Analyze operational data (fleet utilization, idle time, service timelines, etc.) to support performance evaluation.</li><li>Gather and share customer feedback to identify improvement opportunities and enhance operational performance.</li><li>Participate in cross-functional projects to streamline processes, reduce operating costs, and enhance service consistency.</li><li>Meet all agreed SLAs and KPIs, both internal and external (including Commercial and Operations departments).</li><li>Maintain compliance with internal policies and operational standards.</li><li>Operate within Ayvens methodologies, challenge existing processes, and contribute to KPI-driven improvements.</li></ul>Key Skills &amp; Qualifications<ul><li>Bachelor’s degree in Business Administration, Automotive Engineering, Logistics, or related field.</li><li>Fluency in English (written and spoken)</li><li>2+ years of experience in mobility services, fleet management, automotive operations, or leasing industry.</li><li>Strong customer service orientation with excellent communication skills.</li><li>Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.</li><li>Analytical mindset with a proactive approach to problem-solving and process improvement.</li><li>Familiarity with CRM systems and operational workflows is a plus.</li></ul>

Mobility Operations & Replacement Services Agent

We are seeking an experienced and proactive Customer Care Supervisor to oversee the performance and daily operations of our outsourced customer support partner (BPO). The ideal candidate will act as the main point of contact between our company and the BPO team, ensuring service quality, operational efficiency, and excellent customer experience standards.&nbsp;Key Responsibilities<ul><li>Monitor and manage the performance of the outsourced customer service provider (BPO)</li><li>Track KPIs including SLA, CSAT, AHT, quality scores, productivity, and response times</li><li>Conduct regular performance reviews and operational meetings with the BPO management team</li><li>Identify operational gaps and implement improvement plans</li><li>Ensure customer interactions align with company policies and standards</li><li>Analyze reports and customer feedback to improve service delivery</li><li>Coordinate training requirements and process updates with the BPO</li><li>Escalate critical customer issues and ensure timely resolution</li><li>Prepare weekly and monthly operational reports for management</li><li>Support workforce planning and volume forecasting activities</li><li>&nbsp;</li></ul>Requirements<ul><li>Previous experience in customer service supervision, team leadership, or BPO/vendor management</li><li>Strong understanding of call center KPIs and customer support operations</li><li>Experience working with outsourced customer support teams is highly preferred</li><li>Excellent communication and stakeholder management skills</li><li>Strong analytical and reporting abilities</li><li>Ability to work independently and manage external partners effectively</li></ul>&nbsp;Preferred Qualifications<ul><li>Experience managing multi-channel support operations (calls, chats, escalations)</li><li>Knowledge of quality assurance and performance management processes</li><li>Experience in vendor management or outsourcing environments</li></ul>

Customer Care Supervisor

Our team is looking for a&nbsp;motivated&nbsp;and&nbsp;experienced IT Transition PM&nbsp;in&nbsp;Athens&nbsp;to&nbsp;support our client on a European institution project.As an IT Service Transition Manager, you will play a key role in leading the controlled, compliant, and low-risk transition of services into and out of the client’s delivery model. You will coordinate complex transition activities across multiple stakeholders, ensuring operational continuity, service readiness, and successful knowledge transfer without disruption to business operations.You will work closely with internal teams, suppliers, incumbent providers, and client stakeholders to ensure services are transitioned efficiently, transparently, and in line with governance and operational requirementsYour role:<ul><li>Lead end-to-end service transition activities, including transition planning, mobilization, onboarding, operational readiness, and service handover.</li><li>Own and maintain the Transition Plan, including scope, milestones, deliverables, dependencies, assumptions, resource planning, and acceptance criteria.</li><li>Establish and manage transition governance, including reporting cadence, stakeholder reviews, escalation management, workshops, checkpoints, and decision forums.</li><li>Coordinate transition-in and transition-out activities across multiple teams, suppliers, and stakeholders in complex multi-vendor environments.</li><li>Ensure operational readiness through validation of processes, tooling, support models, SLAs, KPIs, reporting mechanisms, and service acceptance criteria.</li><li>Drive knowledge transfer activities, including documentation quality assurance, runbooks, inventories, shadowing/reverse-shadowing sessions, and formal sign-offs.</li><li>Identify and manage transition risks, issues, dependencies, and change impacts, ensuring mitigation plans are implemented and tracked.</li><li>Support service stabilization and hypercare activities following go-live or handover phases.</li><li>Ensure compliance with governance, security, contractual, and operational requirements throughout the transition lifecycle.&nbsp;</li></ul>Your profile:<ul><li>Bachelor’s or Master’s degree in Information Technology, Business Administration, Engineering, or related field (or equivalent experience).</li><li>8-10 years of experience managing complex IT service transitions, mobilizations, or transformation programs within large enterprise, regulated, or governance-driven environments.</li><li>Strong experience in transition-in, transition-out, operational readiness, and knowledge transfer management.</li><li>Experience coordinating multiple stakeholders, suppliers, incumbent providers, and cross-functional teams in international or multi-vendor environments.</li><li>Solid understanding of IT service management principles, operational governance, and managed services delivery models.</li><li>Strong capability in risk, issue, dependency, compliance, and change management.</li><li>Experience defining and managing transition governance structures, reporting mechanisms, and service acceptance processes.</li><li>Excellent stakeholder management, communication, facilitation, and organizational skills.</li><li>Relevant certifications or methodologies such as PMP, PRINCE2, MSP, and/or ITIL are highly valued.</li><li>Experience working within international organizations is considered a strong advantage.</li><li>Fluent in English (written and spoken).</li></ul>

IT Project Manager - Transition Projects

The client operations team provides comprehensive middle- and back-office services for our investment management accounts. Working with the relevant administrator/custodian, the team oversees all aspects of investment execution as well as fund lifecycle (including fund liquidity, investor capital calls/distributions, credit facility draws/repayments, FX hedging, invoice processing). The team records commitments/subscriptions, cash flows, and NAVs based on information collected directly from the GP/fund manager or its administrator. For direct credit investments, the team oversees the third-party loan administrator. The team also liaises with the fund administrator and the external audit firm for each specific mandate to generate audited financial statements.Position OverviewAksia is seeking an Analyst to join our Athens Client Operations team. Ideal candidates will be highly detail oriented, possess excellent quantitative analysis skills, and be comfortable working in an ever-evolving environment. This position will be based in&nbsp;Aksia’s&nbsp;Athens&nbsp;office&nbsp;and will involve regular interaction with global colleagues and clients.&nbsp;&nbsp;This role operates during the hours of 12:00PM – 8:00PM Greek local time.Responsibilities<ul><li>Assisting with middle- and back-office operations and account services.</li><li>Recording transactions and NAVs in Aksia’s portfolio management system, including updates impacting performance estimates.</li><li>Liaising with investment managers and third-party administrators to ensure proper recording of transactions.</li><li>Reviewing monthly closing packages for accuracy and completeness, including capital activity, investment activity, income and expense accruals, and valuation adjustments. Reviewing management fee calculations, including offsetable amounts and fee waivers. Reviewing capital call and distribution calculations, sources and uses of cash, allocations, and investor notices.</li><li>Performing monthly reconciliations of positions, P&amp;L, market values, and internal rate of return for each fund of funds in client portfolios.</li><li>Reviewing quarterly financial statements, notes, disclosures and supporting schedules; supporting the year-end audit process in collaboration with clients, auditors, and service providers.</li></ul>Qualifications<ul><li>Undergraduate degree in Finance, Economics, or a related field, with a strong academic record</li><li>0–2 years of relevant experience (investment banking, credit analysis, or financial services internships considered)</li><li>Excellent written and verbal communication skills in English</li><li>High proficiency in Microsoft Office applications (especially Excel)</li><li>Strong attention to detail and ability to manage multiple tasks under time pressure</li><li>Collaborative, curious, and eager to learn in a fast-paced investment environment</li><li>Independent and critical thinking skills</li><li>Positive attitude&nbsp;</li><li>Team player&nbsp;</li><li>Strong work ethic&nbsp;</li></ul>

Analyst, Client Operations

As a Shipping Operator in Trafigura, you will have the opportunity to join a team that manages one of the world’s largest fleets in the world, handling all aspects of Time and Voyage Charter vessel operations for the company. The ideal candidate will have a strong understanding of shipping logistics, charter party terms, and global maritime operations, with a focus on delivering efficient, safe, and cost-effective voyages, while ensuring proper operation of TC and spot vessels and maximize performance, following global standards and international regulations at all times.Key responsibilities<ul><li>Undertake voyage planning to meet international regulations and respond to vessel operational issues</li><li>Optimize bunker procurement and consumption strategies</li><li>Review and coordinate stowage planning, cargo handling operations, and real-time issue resolution</li><li>Coordinate agency appointments and provide voyage orders to vessels</li><li>Monitor vessel performance throughout all voyages, including speed and consumption analysis</li><li>Coordinate weather routing services and performance optimization initiatives</li><li>Manage hold / tank cleaning optimization</li><li>Handle vessel questionnaires, certificates, LOIs and all relevant supporting documentation</li><li>Maintain and update company software systems with required operational data</li><li>Collaborate with internal and external counterparties to ensure smooth management of ongoing operations, including pre- and post-fixture activities</li><li>Ensure compliance with Global Regulatory Requirements</li><li>Prepare operational reports and performance analysis</li><li>Ensure compliance with Trafigura's global policies and procedures at all times</li></ul>Required qualifications<ul><li>2-5 years’ office experience for Seafarers or 4-6 years’ office experience for Non Seafarers&nbsp;&nbsp;</li><li>Supramax/Panamax/Capesize vessel experience preferred</li><li>Strong knowledge of Charter Party terms (NYPE, Gencon, Baltime, etc.)</li><li>Fluent spoken and written English; IT system literacy (MS Office, Voyage management systems – IMOS VESON literacy, Optimization platforms)</li><li>Relevant maritime qualification/degree (e.g., nautical studies, maritime operations, or equivalent)</li></ul>Attributes for successCommercial &amp; Financial Acumen:<ul><li>Charter party terms and conditions (Time Charter, Voyage Charter)</li><li>BIMCO standard forms and clauses</li><li>Laytime and demurrage calculations</li><li>P&amp;L understanding and variance analysis</li></ul>Operational Expertise:<ul><li>Cargo operations – Preparation for Loading, discharge.</li><li>Bunker operations - Planning, quality specifications, sampling procedures.</li></ul>Analytical &amp; Reporting Skills:<ul><li>Data analysis and visualization - Dashboards, KPIs, trend analysis</li><li>Report writing and presentation skills</li></ul>Innovation &amp; Continuous Improvement:<ul><li>Automation tool development (desirable)</li><li>Understanding of AI/ML applications in shipping operations (desirable)</li><li>Continuous improvement initiatives</li></ul>Professional Skills &amp; Working Style<ul><li>Excellent communication and stakeholder management skills across internal teams and external counterparties</li><li>Commercial mindset with sound business acumen</li><li>Proven ability to work effectively under pressure in a fast-paced, deadline-driven environment</li><li>Adaptability to multicultural, dynamic trading environment</li><li>Problem-solving skills and ability to make sound decisions independently</li><li>Team player with collaborative approach</li></ul>

Dry Shipping Operator

Iron Mountain is seeking a motivated and detail-oriented People Operations Specialist Greece (Maternity Cover / Fixed-Term Contract) to join our People Operations team.In this role, you will provide essential HR administrative and foundational HR advisory support to ensure smooth day-to-day HR operations for our Greek entity.You will be responsible for managing core employee lifecycle administration, localized benefits tracking, internal system updates, and compliance tasks.This position is ideal for an organized HR professional with a strong administrative foundation who excels at balancing local regulatory requirements (such as ERGANI) with dynamic vendor and stakeholder management.What You'll Do (Responsibilities)In this role, you will:<ul><li>Core HR Operations &amp; Lifecycle Management: Monitor and handle all employee lifecycle stages, including onboarding agency hires (via SNOW and Ergani), processing regular terminations, and maintaining accurate digital and physical employee files.</li><li>Local Compliance &amp; ERGANI Reporting: Manage monthly teleworking declarations, prepare monthly annual leave reports for ERGANI compliance via our payroll partner, and act as a key contact for authority inspections, audits, and requests (e.g., Labor Inspection).</li><li>First-Line Advisory Support: Provide policy guidance and foundational support to people leaders regarding routine matters such as absence management, exits, and conduct issues, while collaborating with external legal counsel on highly critical or sensitive cases.</li><li>Local Benefits &amp; Vendor Administration: Oversee local employee perks and benefits programs, including calculating quarterly Ticket Cards (Edenred), tracking monthly fuel card allocations (Spendeo/EKO), managing toll and telecommunication device requests, and coordinating Groupama health insurance enrollments.</li><li>Payroll &amp; System Data Migration: Prepare and submit payroll cut-off details (including annual leave reports) to the payroll team, manage local profiles within the M-Files system, and actively support upcoming payroll transition and data migration activities.</li><li>Health, Safety &amp; Procurement Support: Serve as the primary local contact for our Health &amp; Safety partner (GEP), coordinate mandatory occupational doctor/technician visits, and review invoices or open Purchase Orders (POs) within Oracle.</li></ul>What You'll Bring (Skills &amp; Qualifications)The ideal candidate will have:<ul><li>Experience: Foundational experience working in a localized HR operations, HR administration, or HR generalist capacity within multinational company based in Greece.</li><li>Regulatory &amp; Systems Knowledge: Prior experience navigating the ERGANI platform, local Greek labor law compliance, and managing data tracking workflows. Familiarity with systems like Oracle, M-Files, or ServiceNow (SNOW) is a major plus.</li><li>HR Administration Precision: Proven ability to manage complex, multi-vendor files (such as fuel allocations, insurance data, and payroll cut-offs) with impeccable attention to detail and precision.</li><li>Communication &amp; Collaboration: Excellent responsiveness and interpersonal skills to seamlessly interface with internal employees, local people leaders, and third party outsourced vendors, and regional HR teams.</li><li>Education/Certification: Professional HR certification (e.g., CIPD, SHRM, or a local Greek university equivalent) is preferred but not required.</li></ul>What We Offer (Benefits)<ul><li>Flexible Work Options: Hybrid work in order to support a healthy work-life balance.</li><li>Compensation: Competitive salary and benefits package aligned with your professional experience.</li><li>Total Rewards: Comprehensive offerings designed to support your ongoing career growth, health, and well-being.</li></ul>

People Operations Specialist Greece

Job Description:<ul><li>Manage inquiries and orders for FSR services from shipping and ship management companies.</li><li>Coordinate vessel inspections, ensuring timely and high-quality service delivery.</li><li>Communicate and negotiate with service providers to establish strong partnerships.</li><li>Oversee credit control, ensuring timely collection of outstanding invoices.</li><li>Track vessel certification deadlines and communicate these to clients for compliance.</li><li>Expand the maritime portfolio, playing an active role in elevating safety standards within the industry.</li></ul>&nbsp;What we're looking for:<ul><li>Bachelor’s degree in Maritime Studies or a related field (preferred).</li><li>1-3 years of relevant experience in the maritime industry, service coordination, or a related role.</li><li>Excellent English communication skills, both written and verbal.</li><li>Strong time management and organizational skills.</li><li>Proficiency in MS Office and other relevant software.</li><li>A team player with strong interpersonal and collaboration skills.</li></ul>

Fire, Safety & Rescue Services Operator

We are currently seeking for an experienced Operational Fraud Manager to join our team. In this critical leadership role, you will define the fraud strategy that protects our ecosystem end-to-end, leading the prevention of operational fraud across the business.What you will do<ul><li>Own the company’s fraud KPIs, setting targets and driving a clear, strategic roadmap that reduces risk while supporting sustainable business growth.</li><li>Champion a culture of risk awareness and fraud prevention across the organization by establishing scalable processes, ensuring they are followed consistently, and fostering fraud consciousness at every level.</li><li>Provide regular reporting to executive leadership, delivering actionable insights on fraud trends, operational performance, and emerging risks.</li><li>Identify emerging fraud patterns and translate data-driven insights into effective fraud mitigation rules and system enhancements</li><li>Collaborate closely with Product&nbsp; and Data teams to design, shape, and prioritize the roadmap for fraud-prevention tools and technologies.</li><li>Drive innovation in fraud prevention, staying ahead of industry best practices and integrating new technologies—including AI/ML-powered detection models—into our fraud ecosystem.</li><li>Work closely with DH central teams to align with the global anti-fraud agenda, ensuring the local organization leverages all available capabilities, tools, and enhancements.</li></ul> What you need to be successful <ul><li>5 years of professional experience in fraud prevention, with a proven leadership track record in high-volume e-commerce, delivery, or fintech environments.</li></ul><ul><li>Demonstrated ability to develop and execute a company-wide fraud strategy, translating high-level objectives into a clear, actionable roadmap.</li><li>Strong ownership of fraud KPIs, P&amp;L, or risk-related budgets, with the ability to balance risk mitigation and business growth.</li><li>Exceptional leadership skills, capable of mentoring and scaling a team of fraud analysts and specialists.</li><li>Advanced analytical and strategic thinking, with expertise in interpreting large-scale datasets to identify emerging fraud trends and translate insights into action.</li><li>Outstanding executive communication skills, able to present complex fraud topics to senior leadership with clarity and influence.</li><li>Expertise in fraud-prevention technologies, such as rule engines, case management platforms, and familiarity with AI/ML-driven detection systems.</li><li>Proven ability to design and implement scalable fraud processes and policies.</li><li>Strong cross-functional collaboration skills</li><li>Fluency in Greek and English</li></ul> Who we are efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. What's in it for you <ul><li>We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in! 💰</li><li>We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!</li><li>We take care of you with Private Medical &amp; Life Insurance from day #1 to keep you healthy and safe! 🍎</li><li>We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.</li><li>We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!</li><li>Are you a cappuccino lover ☕? Do you desperately want a cookie? Our inhouse cafeteria got you covered!</li><li>If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!</li><li>We are passionate about exploring, growing &amp; learning and our Global Mobility plan is created to help our people find their purpose around the world! 🌎</li><li>Saving for the future? We’ve got your back! Our Pension Plan helps you invest in tomorrow while you enjoy today! 💼</li></ul>

Operational Fraud Manager

As an Assistant Restaurant Manager, you will play a key role in leading daily operations, supporting the restaurant team, and ensuring exceptional service standards. This position is ideal for a hospitality professional who thrives in a dynamic, luxury environment and is passionate about delivering memorable guest experiences while developing high-performing teams.What You Will Do<ul><li>Support the Restaurant Manager in overseeing daily operations and ensuring service excellence</li><li>Lead, motivate, coach, and develop the team in line with Four Seasons standards</li><li>Maintain strong guest engagement, building relationships with regular and new guests</li><li>Monitor and control labor and operating costs, including scheduling and inventory</li><li>Collaborate with the culinary team on menu execution and product quality</li><li>Ensure compliance with hygiene, health, and safety standards</li><li>Analyze performance using reporting tools and contribute to revenue optimization</li><li>Conduct training sessions, pre-shift briefings, and performance evaluations</li><li>Coordinate effectively with other departments to ensure smooth operations</li><li>Handle guest feedback professionally and resolve any concerns efficiently</li><li>Lead by example, promoting a positive team culture aligned with the Golden Rule</li></ul>What You Bring<ul><li>Previous experience in a supervisory or management role within a restaurant or luxury hospitality environment</li><li>Strong leadership and team management skills</li><li>Excellent communication and organizational abilities</li><li>Solid understanding of restaurant operations, financial awareness, and guest service excellence</li><li>Fluency in English; additional languages are considered an asset</li><li>Flexibility to work shifts based on operational needs</li><li>Strong knowledge of food &amp; beverage products and service standards</li></ul>What We Offer<ul><li>Competitive compensation package</li><li>Complimentary employee meals, transportation, uniform, and laundry services</li><li>Learning and development opportunities through Four Seasons programs</li><li>A dynamic and supportive working environment</li><li>Career growth within a globally recognized luxury hospitality brand</li></ul>Schedule &amp; Duration<ul><li>Seasonal full-time position</li><li>Flexible schedule based on operational requirements</li></ul>If you are passionate about hospitality, leadership, and delivering exceptional dining experiences, we would love to hear from you.

Assistant Restaurant Manager - Mercato Restaurant (Seasonal 2026) REQ10379148

The&nbsp;Group&nbsp;Doryssa Hotels &amp; Resorts in Pithagoreio, Samos&nbsp;is seeking to recruit a&nbsp;Spa Manager&nbsp;for the&nbsp;Hotel Doryssa Seaside Resort 5*.Doryssa Hotels &amp; Resorts&nbsp;is a hotel group&nbsp;currently owning and operating seven properties in Samos Island ranging from 3 to 5-stars and a total of approximately 600 keys.Our mission is to offer the highest level of service and expertise with the most impressive results. We are seeking for partners who share the same philosophy with us and put our people first.We offer a supportive team environment and real opportunities to learn, grow and purchase the career of your dreams. Would you like to join us?Key Functions of the Role:<ul><li>Provide exceptional leadership and a positive work environment</li><li>Overseeing all departmental functions including short- and long-term planning, as well as day-to-day operations</li><li>Recruit, hire, and develop talented spa professionals</li><li>Train, monitor, and coach performance of all sales and service staff</li><li>Manage the Spa in the most efficient way, maximizing Spa occupancy and/or revenue in order to surpass budgeted objectives</li><li>Continual development of Spa menu and wellness programs to ensure the guest experience</li><li>Develop or implement marketing promotions</li></ul>Role Requirements:<ul><li>Degree/Diploma in Spa/Physiotherapy would be also highly appreciated.</li><li>Service focused personality is essential and previous leadership experience required</li><li>Minimum 3 years management in a luxury resort and existing knowledge of overseeing wellness operations is required</li><li>Ability to lead by example, believe in a strong team culture and set the scene for high performance</li><li>The ability to maintain operating criteria, to create spa concepts/programs and be responsible for the coordination and scheduling of all Spa related services in relation to consistency with policies, company philosophy and objectives for the Spa</li><li>Financial management skills including the ability to analyse financial results, forecasting and develop operating budgets</li><li>Proficient in Microsoft Office</li><li>Solid knowledge of Spa operations including systems</li><li>A fast learner, with a positive attitude</li><li>Comfortable in a fast-paced high-volume environment</li><li>Totally fluent in Greek and English is mandatory</li><li>Third European language will be considered as an asset</li><li>Excellent personal presentation, interpersonal skills, and problem-solving skills</li></ul>Benefits:<ul><li>Competitive remuneration package in a dynamic and highly professional working environment</li><li>Accommodation and meals</li><li>Prospects of evolution within a challenging working environment</li></ul>Apply now

Spa Manager

The successful candidate will be responsible for the overall coordination and management of fiber optic projects, ensuring smooth field execution, compliance with project timelines, achievement of production targets, and effective budget control.&nbsp;🔧 Key Responsibilities<ul><li>Overall coordination and management of FTTx Micro Deployment projects, ensuring smooth execution aligned with production, quality, and timeline targets</li><li>Supervision and follow-up of Coordination teams, Field Operations teams, and site supervisors/foremen supporting the day-to-day project activities</li><li>Organization and oversight of civil works crews, cabling teams, subcontractors, and field technicians in collaboration with field management teams</li><li>Daily monitoring of production progress, productivity, KPIs, and project deliverables, with a strong focus on resolving operational issues affecting execution</li><li>Management of project budgets, cost control, and resource allocation to ensure optimal financial performance</li><li>Coordination between internal departments, clients, subcontractors, and stakeholders to ensure efficient project delivery</li><li>Support and guidance to field teams and foremen in resolving technical and operational challenges when required</li><li>Ensuring compliance with technical specifications, quality standards, and Health &amp; Safety procedures</li><li>Monitoring and approval of project documentation, reports, deliverables, and as-built documentation</li><li>Conducting site visits and operational reviews when required to monitor progress and support project teams</li></ul>&nbsp;🎓 Required Qualifications<ul><li>Bachelor’s degree in Engineering, Telecommunications, Project Management, or a related field</li><li>3+ years of experience in fiber optic or telecommunications infrastructure projects</li><li>Strong understanding of FTTx / FTTH projects and Micro Deployment implementation processes</li><li>Proven field experience in projects involving civil works and cabling crews</li><li>Experience supporting and coordinating production teams in the field</li><li>Good understanding of project cost management and budget monitoring</li><li>Very good knowledge of MS Office applications, especially Excel</li><li>Familiarity with project management tools</li></ul>&nbsp;🔍 Required Skills<ul><li>Strong coordination and team management skills</li><li>Solid understanding of telecom field operations and fiber optic infrastructure works</li><li>Ability to manage multiple teams, subcontractors, and priorities simultaneously</li><li>Strong problem-solving and decision-making capabilities in fast-paced operational environments</li><li>Excellent organizational and communication skills</li><li>Ability to work effectively under pressure and meet project deadlines</li><li>Driving license and willingness to travel to project locations</li><li>Team-oriented mindset with a strong results-driven approach</li><li>Experience in telecom projects for major telecom providers will be considered a strong advantage</li></ul>&nbsp;🌟 What We Offer<ul><li>Competitive compensation package based on qualifications and experience</li><li>Indefinite-term employment contract</li><li>Company car &amp; mobile phone</li><li>Full social insurance coverage</li><li>Private health insurance</li><li>Career development opportunities within a dynamic and fast-growing telecom environment</li></ul>

Project Manager – FTTx Micro Deployment Projects

IT/OT Mining and Resource Planning Team implements and enforces standards and policies as defined by the Group in collaboration with Corporate Mining and Resource Planning organization. IT/OT Mining and Resource Planning Team designs, deploys and supports regional and Business areas specific solutions and applications for the Corporate Mining and Resource Planning organization.The IT/OT Mining &amp; RP Project Manager is a critical bridge between the Corporate Mining &amp; Resource Planning (MRP) team and the IT organization. You will be responsible for designing, deploying, and supporting digital solutions and operational technologies (OT) that enhance mining efficiency, data accuracy, and safety across global operations. Whether your expertise lies in Mining Engineering, Geospatial Systems (GIS), or Continuous Improvement, your goal is to translate complex business requirements into robust technical systems. The IT/OT Mining &amp; RP Project Manager covers any IT/OT Mining and Resource Planning projects, change requests and support on existing infrastructure delivering customers projects and operational technologies not limited to the implantation but support and troubleshooting as well. In addition, he/she develops and monitors data quality metrics and ensures business data and reporting needs are met. Strong technology, analytical and communication skills are must-have traits. This position will be mainly dedicated to the success of the Imerys IT/OT mining projects.Your Responsibilities:Project Management &amp; Strategic Planning<ul><li>Project Lifecycle: Define project requirements by identifying milestones, phases, and elements; form project teams and establish/manage project budgets.</li><li>Execution &amp; Monitoring: Monitor project progress by tracking activity, resolving bottlenecks, publishing progress reports, and recommending corrective actions.</li><li>Resource &amp; Cost Analysis: Validate resource requirements and develop complex cost estimate models to support project feasibility.</li><li>Strategic Support: Conduct and coordinate financial, product, market, and operational research to support strategic planning across various departments.</li><li>Data-Driven Decisions: Interpret, evaluate, and interrelate research data to develop integrated business analyses and projections for executive decision-making.</li></ul>Business Analysis &amp; Continuous Improvement (CI)<ul><li>Operational Objectives: Determine operational objectives by studying business functions, gathering information, and evaluating output requirements and formats.</li><li>Process Mapping: Construct workflow charts and diagrams, study system capabilities, and write detailed technical specifications.</li><li>System Optimization: Improve systems by studying current practices and designing modifications; recommend controls by identifying problems and writing improved procedures.</li><li>Impact Assessment: Understand and communicate the financial and operational impact of any technical or process changes.</li><li>Actionable Analytics: Suggest changes using advanced analytics and actively participate in the implementation of approved changes.</li></ul>IT/OT Infrastructure &amp; Technical Documentation<ul><li>Infrastructure Governance: Interact closely with the IT/OT organization to produce and maintain documentation and procedures pertaining to the Mining &amp; RP infrastructure.</li><li>Technical Reporting: Prepare technical reports by collecting, analyzing, and summarizing information and trends while maintaining strict confidentiality.</li><li>System Validation: Perform daily, weekly, and monthly reviews of current processes using operational metrics and reports across operations, purchasing, inventory, and distribution.</li><li>Reporting Tools: Create informative, actionable, and repeatable reporting that highlights relevant business trends and opportunities for improvement.</li></ul>Mining Operations &amp; Technical Excellence<ul><li>Operational Optimization: Analyze and optimize mining operations, including drilling, blasting, and excavation workflows.</li><li>Modeling &amp; Simulation: Utilize operational plans, production data, and simulation/modeling software to assess and enhance operational performance.</li><li>Technical Literacy: Demonstrate a strong aptitude for understanding technical drawings (PFDs, P&amp;IDs), cause-and-effect matrices for complex packages, and mechanical/rotating equipment control systems.</li><li>Data Standards: Clearly understand data sheets and plant design specifications to ensure digital twins or ERP systems remain accurate.</li><li>Resource Management: Apply a deep understanding of mine planning and resource management strategies to all IT/OT implementations.</li></ul>Collaboration, Safety &amp; Compliance<ul><li>Stakeholder Influence: Demonstrate the ability to influence stakeholders outside of the immediate chain of command to drive digital adoption.</li><li>Cross-Functional Teamwork: Collaborate closely with on-site engineers, geologists, and management teams to ensure solutions are fit-for-purpose.</li><li>Safety &amp; Compliance: Ensure all projects comply with relevant mining regulations and safety standards; maintain a fundamental understanding of process hazard safety.</li><li>Innovation: Continually research and recommend innovative technologies and methodologies (OT) to improve efficiency and safety on-site.</li></ul>Qualifications:Essential<ul><li>Bachelor's degree in Mining Engineering, Metallurgical Engineering, Geology or a closely related field.</li><li>Minimum of 3 years of experience in IT mining operations, with a strong understanding of underground and/or open-pit mining methods, mine planning and simulation tools.</li><li>Excellent analytical, problem-solving, and decision-making skills.</li><li>Strong communication and collaboration abilities, essential for a global work environment.</li><li>Ability to work independently and manage complex projects.</li><li>Experience with data analysis and reporting.</li><li>Commitment to sustainable and responsible mining practices.</li><li>Fluent in English and French</li></ul>Desirable<ul><li>Experience of working within a culturally diverse global company</li><li>Experience in multidisciplinary team management</li><li>Willing to travel nationally and internationally</li></ul>What We Offer:<ul><li>Competitive compensation package</li><li>Hybrid work model</li><li>A dynamic, multicultural team with opportunities for personal and professional growth</li><li>Access to continuous learning and development programs</li><li>Health insurance and other benefits tailored to your needs</li><li>The chance to work in a global environment, collaborating with colleagues from across Europe and beyond</li></ul>

IT/OT Mining & Resource Planning Project Manager 11206

We at Nova, are a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for vibrant and fast thinking "NMC Operator” to be part of our successful team in our “Mobile-Fixed Core / IP / Access / IT NOC Department”for a fixed-term contract (maternity cover).You have a challenging mission for:&nbsp;Undertaking the activities for the correct operation, fault management and relevant actions foreseen by the procedures to solve the problems of the entire network during the 24-hrs supervision.What will you do:<ul><li>Receive, analyze and resolve/escalate any raised problem concerning customer complains or other kind of network failure or outage.</li><li>Act as the primary interface of the Network Management Centre for intra-departmental and external communications.</li><li>Execute planned tasks as required by NMC management.</li><li>Make use of the Corrective Trouble Ticketing System, in order to inform involved parties on Network Faults.</li><li>Escalate Faults among NOVA technical Departments and external providers/vendors and follow up the progress for the timely fault resolution.</li><li>Receive, analyze and resolve or escalate trouble tickets from Performance monitoring platforms.</li><li>Inform Customer Service of problems in the network leading to service outages.</li></ul>&nbsp;What will you get:<ul><li>Wellness programs to keep yourself fit.</li><li>Mobile voice and data to talk.</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp;for you, friends, family.</li><li>Private Insurance program to check up your health</li><li>Toddlers allowance to daycare your kids</li></ul>

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