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Seasonal

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Guest Services Management: Oversee front office operations including check-in, check-out to ensure smooth and exceptional service.Team Leadership: Recruit, train, supervise, and motivate front office employees, fostering a culture of professionalism and high performance.Operational Oversight: Monitor daily operations, ensure adherence to hotel standards, and resolve operational issues promptly.Guest Satisfaction: Handle guest complaints and feedback, implementing improvements to enhance overall guest experience.Coordination: Collaborate with other departments (housekeeping, maintenance, F&amp;B, etc.) to ensure seamless guest services.Reporting &amp; Analysis: Prepare performance reports, analyze guest feedback, and implement strategies to increase efficiency and satisfaction.Qualifications &amp; ExperiencePrevious experience as a Front Office Manager or similar role preferably in a 5* luxury hotel.Degree in Hospitality Management / Tourism.Computer Literacy and knowledge of Hospitality software (Opera, Fidelio).Fluency in English.Fluency in a second language (Russian, German, French).Strong communicative, interpersonal, managerial &amp; problem-solving skills.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.GrowHave room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Accommodation &amp; daily transportation.Full board meals.Departmental training.

Front Office Manager 

Η Open Ways Events &amp; Travel αναζητά Υπάλληλο για την ενίσχυση του Τμήματος Εισερχόμενου Τουρισμού, στο πλαίσιο της δυναμικής ανάπτυξης της εταιρείας.Ο/Η κατάλληλος/η υποψήφιος/α θα συμμετέχει ενεργά στον σχεδιασμό, την οργάνωση και την υλοποίηση ταξιδιωτικών προγραμμάτων για ομάδες από το εξωτερικό, σε συνεργασία με διεθνείς συνεργάτες και τοπικούς προμηθευτές.Αρμοδιότητες<ul><li>Διαχείριση αιτημάτων από συνεργάτες του εξωτερικού.</li><li>Σχεδιασμός, κοστολόγηση και παρουσίαση ταξιδιωτικών προγραμμάτων.</li><li>Επικοινωνία με ξενοδοχεία, μεταφορικές εταιρείες και λοιπούς προμηθευτές.</li><li>Οργάνωση και υποστήριξη ομαδικών ταξιδιών και θεματικών προγραμμάτων.</li><li>Παρακολούθηση κρατήσεων και διασφάλιση της ποιότητας των παρεχόμενων υπηρεσιών.</li><li>Συμβολή στη συνεχή βελτίωση των διαδικασιών και των πακέτων της εταιρείας.</li></ul>Απαραίτητα Προσόντα<ul><li>Άριστη γνώση Αγγλικής γλώσσας (προφορικά &amp; γραπτά).</li><li>Πολύ καλή γνώση χρήσης Η/Υ και σύγχρονων ψηφιακών εργαλείων.</li><li>Οργανωτικότητα, υπευθυνότητα και προσοχή στη λεπτομέρεια.</li><li>Πολύ καλές επικοινωνιακές δεξιότητες.</li><li>Επαγγελματική συμπεριφορά και ομαδικό πνεύμα.</li></ul>Επιθυμητά Προσόντα<ul><li>Προϋπηρεσία σε εισερχόμενο τουρισμό ή τουριστικό γραφείο.</li><li>Γνώση δεύτερης ξένης γλώσσας.</li><li>Εμπειρία σε ομαδικά ταξίδια, DMC ή θεματικό τουρισμό.</li></ul>Τι προσφέρει η Open Ways<ul><li>Σταθερή συνεργασία σε σύγχρονο και επαγγελματικό περιβάλλον.</li><li>Ρόλο με ουσιαστικό αντικείμενο και προοπτικές εξέλιξης.</li><li>Συμμετοχή σε διεθνή ταξιδιωτικά και πολιτιστικά projects.</li><li>Συνεχή επαφή με το εξωτερικό και ποιοτικό τουριστικό προϊόν.</li><li>Κουλτούρα συνεργασίας, αξιοπιστίας και επαγγελματισμού.</li></ul>📩 Αποστολή βιογραφικών: open@openways.grΘέμα email: Υπάλληλος Τμήματος Εισερχόμενου Τουρισμού

Υπάλληλος Τμήματος Εισερχόμενου Τουρισμού

The Accommodation Supervisor (Employee Accommodation Depertment) is responsible for ensuring high standards of living conditions for seasonal employees by securing suitable accommodations, improving existing housing facilities, and managing accommodation-related operations efficiently. This role plays a crucial part in enhancing the overall employee experience by ensuring their living conditions are safe, comfortable, and well-maintained. The Accommodation Supervisor acts as a key liaison between the organization, accommodation providers, and employees, ensuring smooth operations and excellent service.Employee Support &amp; Welfare:&nbsp;Act as the primary point of contact for employees regarding accommodation-related concerns and issues.&nbsp;Provide timely assistance to employees in resolving accommodation problems, ensuring their well-being.&nbsp;Establish clear communication channels for reporting maintenance requests and follow up to ensure swift resolution.&nbsp;Organize and oversee the allocation of accommodation before employees’ arrival, ensuring a smooth transition.&nbsp;Actively participate in the onboarding and offboarding process, ensuring efficient check-in and check-out procedures for seasonal employees.&nbsp;Policy &amp; Compliance:&nbsp;Develop and implement employee accommodation policies and procedures to standardize and improve housing conditions.&nbsp;Ensure compliance with company policies, legal regulations, and health &amp; safety standards in all employee accommodations.&nbsp;Conduct regular audits and generate reports on accommodation conditions, issues, and improvement plans.Accommodation Management &amp; Improvement:&nbsp;Identify, evaluate, and secure new accommodation options to enhance the overall standard of employee housing.&nbsp;Negotiate rental contracts with property owners, ensuring cost-effectiveness and quality improvements in room facilities.&nbsp;Develop and implement maintenance and improvement plans for existing accommodations to enhance comfort and safety.&nbsp;Conduct regular inspections to ensure compliance with health, safety, and hygiene standards.&nbsp;Collaborate with internal stakeholders to ensure that accommodation aligns with company policies and employee needs.&nbsp;Maintain and update an accurate database of all accommodations, including availability, contracts, and facilities.Transport Coordination:&nbsp;Plan and coordinate seasonal bus routes between employee accommodations and the resort, optimizing efficiency and accessibility.&nbsp;Ensure adequate transportation is provided to meet the needs of employees, adjusting routes as necessary.&nbsp;Liaise with transport providers to negotiate contracts, maintain service standards, and manage schedules.Budgeting &amp; Administration:&nbsp;Draft and manage the accommodation and transportation budget based on signed and agreed contracts.&nbsp;Prepare and process purchase orders (POs) in the ERP system for accommodation and transportation expenses.&nbsp;Monitor accommodation-related expenses, ensuring cost efficiency and alignment with budgetary constraints.&nbsp;Complete inventory checks for cleaning supplies, maintenance equipment, and linens to ensure adequate stock levels.What will you bring?No specific academic background is required; experience in hospitality, HR, facility management, accommodation management, real estate, HR operations, or a related field is preferred, with a strong background in negotiation and contract management considered an advantage.Excellent organization and time management skills, with the ability to prioritize tasks and handle pressure in a fast-paced environment.Strong negotiation skills to secure cost-effective and high-standard accommodations, combined with strong problem-solving skills to address issues effectively and efficiently.Excellent communication skills to interact with employees, property owners, suppliers, and internal stakeholders, supported by a proactive approach and innovative thinking for continuous improvement.Keen with Microsoft Office, particularly Excel, for data management and reporting.The role is based in Kissamos, Greece, involving regular fieldwork, interaction with property owners, suppliers, and internal teams, and occasional work outside standard business hours to address urgent accommodation-related issues.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.Grow&nbsp;Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration packagePrivate health insuranceFlexible working model

Accommodation Supervisor

We are seeking an enthusiastic and people-oriented Executive Project Manager to oversee and support the progress and success of key projects across various corporate and hotel operation departments, including Sales, Marketing, Purchasing, IT, Accounting, Finance, Human Resources and others. The Project Manager will serve as the primary point of contact between Board members and the project team, ensuring optimal resource utilization within budget and timeline constraints, monitoring quality standards, managing risks throughout the project lifecycle, and delivering comprehensive project reports.&nbsp;Applicant’s main accountabilities:<ul><li>Develop detailed project plans for multiple departments and lead their execution to achieve operational efficiencies.&nbsp;</li><li>Ensure the optimal use of resources to meet project goals and adhere to KPIs, while staying within budget and timeline constraints.&nbsp;</li><li>Motivate and support department supervisors and team members, ensuring collaboration and productivity.&nbsp;</li><li>Facilitate communication and act as the primary point of contact between Board members and the project teams.&nbsp;</li><li>Ensure project deliverables meet agreed-upon quality standards, aligned with the Group’s objectives and priorities.&nbsp;</li><li>Monitor risks throughout the project lifecycle and adjust plans as necessary.</li><li>Conduct project evaluations and prepare and deliver reports, presentations, and other relevant documents.</li></ul>Applicant’s main qualifications:<ul><li>Bachelor’s degree or equivalent in Business Administration, Economics, Finance or a STEM-related field.&nbsp;</li><li>Master’s degree or equivalent in Project Management or a related field is considered a valuable asset.&nbsp;</li><li>Mid-level professional experience (3-7 years) in similar role.&nbsp;</li><li>High proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint, etc.). Familiarity with project management tools (e.g., Adobe Workfront, Microsoft Project, Monday.com).</li><li>Fluency in English and Greek is required.</li></ul>Applicant’s main capabilities &amp; values:<ul><li>Integrity and confidentiality.&nbsp;</li><li>Strong leadership and organizational skills.&nbsp;</li><li>Exceptional problem-solving and critical-thinking abilities.&nbsp;</li><li>Excellent communication and presentation skills.&nbsp;</li><li>High attention to detail.&nbsp;</li></ul>Company information and benefits:The company offers a competitive remuneration package in a dynamic and highly professional working environment. Accommodation, meals and recreational facilities are also provided.&nbsp; Furthermore, educational lectures and personalized training plans are conducted in order to meet employee needs.&nbsp; Finally, a merit-based performance appraisal system is implemented, and a cash bonus is provided per month based on employee performance. For more information on our benefits, career development and work philosophy, please have a look at our company page here.&nbsp;

Executive Project Manager

<ul><li>Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. </li><li>Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. </li><li>Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. </li><li>Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. </li><li>Communicate issues to next shift. Complete required paperwork.</li></ul>&nbsp;<ul><li>Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.</li><li>Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.</li><li>Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.</li><li>Speak with others using clear and professional language.</li><li>Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.</li><li>Ensure adherence to quality expectations and standards.</li><li>Read and visually verify information in a variety of formats (e.g., small print).</li><li>Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance.</li><li>Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.</li><li>Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.</li><li>Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</li></ul>&nbsp;PREFERRED QUALIFICATIONSEducation: High school diploma or G.E.D. equivalent.Related Work Experience: At least 1 year of related work experience.Supervisory Experience: No supervisory experience.License or Certification: None

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Open Ways Events & Travel

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