Κέντρο Εξυπηρέτησης / Call Center

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As a Back Office Executive at NN Hellas, you’ll be the go-to link between our independent agents and internal teams. You’ll ensure smooth operations, clear communication, and top-tier service for our individual insurance products empowering our partners and supporting business growth.Your day-to-day:<ul><li>Acting as the primary point of contact between independent agents and NN Hellas’ operational departments.</li><li>Supporting daily operations by coordinating requests, resolving issues, and ensuring timely responses.</li><li>Assisting brokers, agents, and their back-office teams in navigating NN Hellas’ systems and procedures.</li><li>Delivering training sessions and ongoing support to enhance partners’ understanding of operational workflows.</li><li>Ensuring compliance with internal policies and regulatory requirements across all activities.</li></ul>Qualifications:<ul><li>Bachelor’s degree in business administration or a related field.</li><li>Minimum of 3 years of experience in insurance operations, preferably in retail or intermediary support roles.</li><li>Technical &amp; Professional Skills</li><li>Strong communication skills, both written and verbal.</li><li>Excellent organizational and multitasking abilities.</li><li>Proficiency in MS Office (Word, Excel, PowerPoint).</li><li>Familiarity with CRM systems and back-office platforms is a plus.</li><li>Attention to detail and problem-solving mindset</li></ul>Personal Profile:<ul><li>Customer-focused, with a passion for delivering excellent service.</li><li>Proactive and self-motivated, with a hands-on approach to challenges.</li><li>Adaptable to changing priorities and fast-paced environments.</li><li>A team player who thrives in collaborative settings.</li></ul>What we offer:<ul><li>Extensive training opportunities - on-demand and on-site options</li><li>Partnership with multiple educational institutions across Greece for advanced education, with tuition support</li><li>Comprehensive Health Insurance that keeps you safe, with peace of mind and financial protection in times of need</li><li>Pension Scheme to secure your financial future</li><li>Well-being and work-life balance</li><li>One-time budget for home-office equipment to make your work-from-home comfortable</li><li>Recognition and rewards for excellence</li><li>Monthly meal allowance</li><li>Recently renovated offices, central location, with easy access</li></ul>

Back Office Executive - Independent Distributors Channel

You will evaluate health claims, review medical documentation, coordinate with providers and internal teams, and ensure accurate processing in line with policy terms and procedures.Your day-to-day:<ul><li>Input and validate claims data in back-office systems</li><li>Review medical documents and ensure alignment with diagnosis and policy terms</li><li>Coordinate with partner doctors and claims handling providers for case evaluation</li><li>Communicate with customers to collect missing information</li><li>Review reserves and authorize payments based on policy and authority limits</li><li>Prepare billing reports for health providers according to contract timelines</li><li>Support client and sales network requests</li><li>Assist in quality controls and provider contract management</li><li>Contribute to process improvements, product updates, and system testing</li></ul>Qualifications:<ul><li>Bachelor’s degree in any science-related field</li><li>Excellent command of Greek and English (oral &amp; written)</li><li>Strong MS Office skills (Excel, PowerPoint, Word, Access)</li><li>Previous experience in insurance operations is a plus</li><li>Familiarity with NN health products and administration procedures is an asset</li></ul>Personal Profile:<ul><li>Strong analytical thinking and sound decision-making</li><li>Excellent communication, presentation, and writing skills</li><li>Team-oriented with a collaborative mindset</li><li>Resilient under pressure and deadline-driven</li><li>Detail-focused with a commitment to quality</li><li>Fair and accurate judgment in claims evaluation</li></ul>What we offer:<ul><li>Extensive training opportunities - on-demand and on-site options</li><li>Partnership with multiple educational institutions across Greece for advanced education, with tuition support</li><li>Comprehensive Health Insurance that keeps you safe, with peace of mind and financial protection in times of need</li><li>Pension Scheme to secure your financial future</li><li>Well-being and work-life balance</li><li>Recognition and rewards for excellence</li><li>Monthly meal allowance</li><li>Recently renovated offices, central location, with easy access</li></ul>

Individual Claims Employee

You will handle direct communication with customers, insurance agents, and bank employees, resolving all issues related to health claims efficiently and empathetically.Your day-to-day:<ul><li>Handle inbound and outbound communication with customers regarding claims and policy coverages</li><li>Support insurance agents and bank employees with claim status and coverage inquiries</li><li>Follow up on unresolved customer requests and pending documentation (from MedNet or internal departments) to accelerate claim processing</li><li>Produce reports on incoming business flow and client communication outcomes</li><li>Provide feedback to the sales network based on customer interactions</li><li>Propose solutions and aim for high first-call resolution rates</li><li>Manage incoming written communication from customers</li><li>Support the complaints department by providing feedback on incoming cases</li><li>Handle communication for EB claims (for the part managed in-house for the Piraeus Bank group policy)</li><li>Track claims cycle time and monitor relevant KPIs</li></ul>Qualifications:<ul><li>Previous experience within customer service at least 3-5 years (e.g. call center representative, customer service desk, phone sales)&nbsp;</li><li>Previous experience related to claims area &nbsp;</li><li>Very good knowledge of the products and existing processes &nbsp;</li><li>Very good knowledge of English, both verbal and written&nbsp;</li><li>Computer literacy &nbsp;</li><li>University degree preferably in Insurance or Nursing &nbsp;</li><li>Strong interest in medical information and risk management&nbsp;</li><li>Knowledge of Medical Conditions.</li></ul>Personal Profile:<ul><li>Excellent communication and interpersonal skills</li><li>Positive attitude and customer-centric mindset</li><li>Strong conflict resolution and argument-handling capabilities</li><li>Attention to detail and fast learning ability</li><li>Comfortable working under pressure and in a fast-paced, multitasking environment</li><li>Effective oral and written interaction with customers and Sales Network</li><li>Flexibility to work in shifts</li><li>Proactive in proposing alternatives and solutions</li></ul>What we offer:<ul><li>Extensive training opportunities - on-demand and on-site options, webinars, seminars, and fully covered certifications.</li><li>Partnership with multiple educational institutions across Greece for advanced education, with tuition support.</li><li>Comprehensive Health Insurance that keeps you safe, with peace of mind and financial protection in times of need.</li><li>Pension Scheme to secure your financial future and ensure you can plan confidently for the years ahead.</li><li>Well-being and work-life balance, including extra days off for medical emergencies, no medical note needed, and support for working parents.</li><li>Recognition and rewards for excellence, including bonuses and salary increases based on your contribution throughout the year.</li><li>Monthly meal allowance that can be used at supermarkets and cafeterias, including our own offices' cafeteria.</li><li>Recently renovated offices, central location, with easy access</li></ul>

Claims Support Center

Digital transformation is a continuous journey, not a once off-event. It needs to be nurtured and grown by talented people who experiment, fail and learn fast and innovate at pace. Being part of the technology team, the NN Hellas Solution Architect will be responsible for the technical analysis and holistic solution design of future capabilities and features. External dependencies, cross-domain APIs, technical enablers / stories constitute a set of factors to be addressed and expected to be handled accordingly.Your day-to-day:<ul><li>Design and architect end-to-end solutions, review and capture functional and non-functional requirements, be able to detect dependencies, impediments and potential risks. Envision and create technical solutions leveraging NN International recommended platform, application and tools stack.</li><li>Document functional and non-functional requirements and design solutions utilizing enterprise architecture standards. Provide alternatives in the architecture components, configuration and engineering deliverables.</li><li>Drive platform evolution initiatives in the context of introducing new technologies, handling technical debt and improving performance, efficiency and resilience.</li><li>Make technical design decisions that follow the level of detail of how to use/integrate the technology choices defined.</li><li>Produce well-written specifications that document technical design decisions.</li><li>Document solution(s) architecture regarding current application stack.</li><li>Ensure the overall quality and fit of the solution in addition to the overall performance of the application stack.</li><li>Review and sign off to make sure that design is well implemented.</li><li>Contribute in the development process by standardizing engineering deliverables adopting DevOps practices.</li><li>Participate in defining the acceptance criteria to measure engineering deliverables.</li><li>Analyze and design architecture solutions that are 100% aligned with NN group’s and NN Hellas business and IT long term strategy so that we make sure all the system and application architectural components are designed and connected in a way that the approved data and digital vison/strategy is accomplished.</li></ul>Desired Skills/Experience:<ul><li>Proven experience in writing production code</li><li>1 year of experience leading a development team, i.e. responsible for reviewing code written by other, setting dev standards.</li><li>1 year of experience making important architecture and design decisions; such as application of design patterns, and design using third-party components.</li><li>Ability to understand business models.</li><li>Experience designing for cloud computing (Azure).</li><li>Experience working with configuration management and infrastructure changes</li><li>Ability to simplify complex ideas and communicate them with clear, logical thinking.</li><li>Experience rebuilding/redesigning existing products on top of entirely new cloud services.</li><li>Experience writing technical architecture documents.</li><li>Experience in working with agile methodologies / in agile teams</li></ul>Nice-to-have Requirements:<ul><li>Experience in design of baseline architecture and architecture diagrams.</li><li>Experience in modelling based on ArchiMate.</li><li>Have knowledge on business processes. Insurance processes knowledge would be a plus.</li><li>Have knowledge on Salesforce and/or have participated in Salesforce implementation cycle.</li><li>Azure certifications.</li><li>TOGAF certification. A full training program will be provided towards TOGAF certification.</li></ul>Personal Profile:<ul><li>Excellent oral and written communication skills.</li><li>Learning skills.</li><li>Attention to detail.</li><li>Stress tolerance.</li><li>Team player.</li><li>Ability to handle multiple tasks concurrently.</li><li>Excellent organizational / time management skills.</li><li>Security oriented.</li></ul>What we offer:<ul><li>Extensive training opportunities - on-demand and on-site options</li><li>Comprehensive Health Insurance that keeps you safe, with peace of mind and financial protection in times of need</li><li>Pension Scheme to secure your financial future</li><li>Well-being and work-life balance</li><li>One-time budget for home-office equipment to make your work-from-home comfortable</li><li>Recognition and rewards for excellence</li><li>Monthly meal allowance</li><li>Recently renovated offices, central location, with easy access</li></ul>

Cloud Application Solution Architect

We are looking for a motivated and experienced Worksite Marketing Specialist to join our team. The primary responsibility of this role is to promote the distribution of individual Life &amp; Health insurance policies to members of our Group Policy pool. This position involves executing targeted marketing strategies to engage and extend group policyholders also as individual policyholders.Your&nbsp;day-to-day:<ul><li>Customer Engagement:&nbsp;</li><li>Engage with group policyholders and distribution channels through various ways (e.g., email, phone, in-person meetings) to understand their needs and offer suitable insurance solutions.</li><li>Provide personalized consultations to help members select the best individual policies for their needs.</li><li>Follow up with potential customers to ensure a smooth upsell process.</li><li>Sales Execution:</li><li>Conduct presentations and informational sessions at worksites to educate group policyholders about individual insurance options.</li><li>Utilize digital marketing tools and CRM systems to manage leads and track sales activities.</li><li>Develop and maintain strong relationships with distribution channels and HR departments and decision-makers within group policyholders.</li><li>Marketing Strategy Development:&nbsp;</li><li>Collaborate with the marketing team to create tailored marketing materials and campaigns.</li><li>Performance Monitoring:</li><li>Track and analyze sales performance metrics to measure the effectiveness of marketing strategies.</li><li>Prepare regular reports and presentations for senior management.</li><li>Identify areas for improvement and implement corrective actions to achieve sales targets.</li><li>Collaboration &amp; Communication:</li><li>Maintain open communication channels with group policyholders to gather feedback and insights.</li><li>Represent the company at industry events and conferences as needed.</li></ul>Qualifications:<ul><li>Bachelor’s degree in marketing, Business Administration, or a related field. An MBA (or relative Master’s degree) from an accredited Institution will be considered an asset</li><li>Proven experience in worksite marketing or sales, preferably in the insurance industry.</li><li>Strong understanding of both Group and Individual Life &amp; Health insurance products.</li><li>Excellent presentation and communication skills.</li><li>Proficiency in CRM software and digital marketing tools.</li><li>Strong analytical and problem-solving abilities.</li><li>Ability to work independently and as part of a team.</li></ul>What&nbsp;we&nbsp;offer:<ul><li>Extensive&nbsp;training&nbsp;opportunities&nbsp;-&nbsp;on-demand&nbsp;and&nbsp;on-site&nbsp;options</li><li>Partnership&nbsp;with&nbsp;multiple&nbsp;educational&nbsp;institutions&nbsp;across&nbsp;Greece&nbsp;for&nbsp;advanced&nbsp;education,&nbsp;with&nbsp;tuition&nbsp;support</li><li>Comprehensive&nbsp;Health&nbsp;Insurance&nbsp;that&nbsp;keeps&nbsp;you&nbsp;safe,&nbsp;with&nbsp;peace&nbsp;of&nbsp;mind&nbsp;and&nbsp;financial&nbsp;protection&nbsp;in&nbsp;times&nbsp;of&nbsp;need</li><li>Pension&nbsp;Scheme&nbsp;to&nbsp;secure&nbsp;your&nbsp;financial&nbsp;future</li><li>Well-being&nbsp;and&nbsp;work-life&nbsp;balance</li><li>One-time&nbsp;budget&nbsp;for&nbsp;home-office&nbsp;equipment&nbsp;to&nbsp;make&nbsp;your&nbsp;work-from-home&nbsp;comfortable</li><li>Recognition&nbsp;and&nbsp;rewards&nbsp;for&nbsp;excellence</li><li>Monthly&nbsp;meal&nbsp;allowance</li><li>Recently&nbsp;renovated&nbsp;offices,&nbsp;central&nbsp;location,&nbsp;with&nbsp;easy&nbsp;access</li></ul>

Group Insurance Growth Distribution Specialist

Το επάγγελμα του Ασφαλιστικού Διαμεσολαβητή αποτελεί ένα από τα πιο δυναμικά και ευέλικτα επαγγέλματα. Μας δίνει τη δυνατότητα να προσφέρουμε τις υπηρεσίες μας για την αποτελεσματικότερη διαχείριση ρίσκου των εξατομικευμένων ασφαλιστικών αναγκών των πελατών μας, συμβάλλοντας στη διατήρηση του παρόντος αλλά και μελλοντικού βιοτικού επιπέδου.Αρμοδιότητες<ul><li>Δημιουργία, διατήρηση και επέκταση μακροχρόνιων σχέσεων με πελάτες</li><li>Ανάλυση αναγκών υποψήφιων πελατών και πρόταση κατάλληλων ασφαλιστικών προγραμμάτων</li><li>Παραμετροποίηση ασφαλιστικών συμβολαίων των πελατών που έχετε προσελκύσει, με βάση τις οικονομικές δυνατότητες και ανάγκες τους</li><li>Διαχείριση αιτήσεων, ανανεώσεων και εγκρίσεων ασφαλιστικών συμβολαίων</li><li>Παροχή συνεχούς υποστήριξης στο πελατολόγιό σας σχετικά με ενδεχόμενες αποζημιώσεις</li></ul>Εμπειρία και δεξιότητες<ul><li>Πτυχίο ΑΕΙ/ΤΕΙ ή ΙΕΚ</li><li>Πολύ καλή χρήση προγραμμάτων Η/Υ (Microsoft Office)</li><li>Επιθυμητή η προϋπηρεσία στην εξυπηρέτηση πελατών/ πωλήσεις</li><li>Εξελιγμένες επικοινωνιακές δεξιότητες και ικανότητα στο χτίσιμο διαπροσωπικών σχέσεων εμπιστοσύνης και ομαδικό πνεύμα</li><li>Αναπτυγμένες πωλησιακές και διαπραγματευτικές ικανότητες</li><li>Προσανατολισμός στο αποτέλεσμα και επιμονή για την επίτευξή του</li><li>Ικανότητα προγραμματισμού και οργάνωσης πολλαπλών εργασιών</li></ul>Προνόμια &amp; Παροχές<ul><li>Δυνατότητα για πολύ υψηλά, αυξανόμενα εισοδήματα, χωρίς όριο, εξαρτώμενα αποκλειστικά από την απόδοση (ποικίλες πηγές εσόδων, όπως προμήθειες και πολλαπλά bonus)</li><li>Ευέλικτο ωράριο με βάση τις ανάγκες των συνεργατών μας</li><li>Συμμετοχή σε ομαδικό Αποταμιευτικό και Συνταξιοδοτικό Πρόγραμμα και παροχή Νοσοκομειακής και Ιατροφαρμακευτικής κάλυψης</li><li>Συνεχής εκπαίδευση – ομαλή ένταξη μέσω πλήρους ενημέρωσης σχετικά με τα προϊόντα της εταιρίας, διαρκής ανάπτυξη δεξιοτήτων και παροχή σεμιναρίων για την λήψη των απαραίτητων πιστοποιήσεων</li><li>Δυνατότητα εξέλιξης, αποκλειστικά με βάση τον επίσημο κανονισμό πωλήσεων και προκαθορισμένα κριτήρια απόδοσης &nbsp;</li><li>Συμμετοχή σε συνέδρια και ταξίδια σε όλο τον κόσμο</li><li>Κουλτούρα αριστείας και άριστο εργασιακό περιβάλλον</li></ul>

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