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Provide, achieve, maximise and exceed Guest’s satisfaction and organizational profitability by providing a very high-end personalized Resort service while still offer a warm, relaxed, yet refined ambiance with a sense of place. Organizes all aspects of Housekeeping to the highest professional standards, perform all tasks in accordance with the standards established and in accordance with the Standard Operating Procedures as per One&amp;Only Standards.Key Duties and Responsibilities<ul><li>Inspect all housekeeping work areas for cleanliness and neatness.</li><li>Check to ensure that all villas before arrival are prepared to standard.</li><li>Inform Director of Rooms and any other related departments of all guest complaints</li></ul><ul><li>Inform Resort Manager of any problems encountered during shift.</li><li>Assist with work schedules, payroll, and ensure that all other operational concerns are handled within the management guidelines of the company.</li><li>The cleanliness of the assigned areas of the hotel, the efficient running of the housekeeping, laundry and the purchase, storage, inventory and issuance of supplies and equipment.</li><li>Ensure that Guest Villas, corridors and public areas are properly cleaned daily.&nbsp; Inspect these areas on a daily basis and submit work orders to the Director of Engineering as and when required.</li><li>Ensure that the Laundry Department runs efficiently and that the proper chemicals are used.</li><li>Prepare Housekeeping Department’s Budget.</li><li>Ensure Housekeeping P&amp;L is ready monthly for monthly meeting with the Finance Department.</li><li>Ensure that an effective and complete training program is implemented and that all employees are well trained.&nbsp;</li><li>Ensure that the Standard and Procedures manual of the Housekeeping Department is updated as and when necessary</li></ul>Skills, Experience &amp; Educational Requirements<ul><li>Bachelor's degree</li><li>Minimum 4 years of experience in a similar position</li><li>Very good verbal and written command of the English language.</li><li>Excellent written and oral communication skills required.</li><li>Strong leadership, organizational, analytical and interpersonal communication skills.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Leadership qualities, along with strong organizational and decision-making skills</li><li>Strong professional communication skills, including ability to provide outstanding customer satisfaction,</li></ul>maintain positive employee relations and effectively train team members<ul><li>Knowledge of safety procedures</li><li>Ability to work in a fast paced, stressful work environment</li><li>Ability to use word processing and spreadsheet software, and proprietary hotel software</li></ul>

Executive, Housekeeper (6563)

To ensure the efficient running of the Food and Beverage division through achieving budgeted revenues, Colleague Satisfaction, Guest Satisfaction and GOP results for each area of responsibility.Key Duties and Responsibilities<ul><li>Align management style, working practices and conduct with One&amp;Only and Kerzner’s vision, Global Support values, operating standards and policies.&nbsp; To always comply with Kerzner’s code of conduct.</li><li>Develop and implement creative strategies to maximize spend per guest</li><li>Ensure all LQA standards are consistently met, and colleagues are trained on LQA concept and associated standards</li><li>Personally build clear and open lines of communication with all departments</li><li>Play a proactive role as a member of the Resorts Executive Committee</li><li>Work closely with the Director of Sales and Marketing for groups and events</li><li>Understand and abide by all Government laws relating to the Food and Beverage division.</li><li>Liaise with the Executive Chef on menu engineering and portion control, ensuring the highest food standard is achieved whilst selling at the correct prices.</li><li>Be actively involved in maintaining the Food Safety and Hygiene Standards.</li><li>Be critical and demanding of operating standards.</li><li>Monitor and control all financial aspects of the business including the preparation of the annual business plan.</li><li>Implement and monitor programs to maintain the condition of hotel assets in all F&amp;B areas.</li><li>Develop and execute structured marketing, advertising and promotion strategies that are aligned with the One&amp;Only brand.</li><li>Be active member of festive committee to give great experience to all repeaters as well as new guest in the resort.</li><li>Be well versed and knowledgeable of the hotels Fire Evacuation and all Emergency procedures as well as health and safety requirements in the Workplace.&nbsp; Ensure colleagues are aware of their duty of care as determined by legislation and that they maintain complete familiarity.</li><li>Be innovative with everything you do.</li><li>Work with HR on all initiatives relating to Talent management and development</li><li>Create an environment that trains, develops, coaches and mentor’s colleagues.</li></ul>Skills, Experience &amp; Educational Requirements&nbsp;<ul><li>University degree or Diploma in Hospitality Management</li><li>2 Years’ experience in a similar position in an executive committee capacity</li><li>Ability to lead, motivate and develop colleagues.</li><li>Be innovative, financially savvy, connect emotionally with guest and internal customer.</li><li>Be well versed in the Colleagues competencies of Kerzner International,</li><li>Excellent verbal and written communication skills, People Management Skills.</li><li>Must be able to speak, read, write and understand the primary language(s) used in the workplace.</li><li>Well verged with technology, which helps F&amp;B to take next level.</li></ul>

Director, Food & Beverage 17789

•Welcome and escort VIP guests, Marriott Bonvoy Elite members, and special-category guests according to brand standards. •Ensure all guest preferences, profiles, and special requests are anticipated and fulfilled proactively. •Maintain strong guest engagement and personalized service delivery throughout the guest journey (pre-arrival, arrival, in-house, and departure). •Resolve guest concerns and service recovery cases promptly, diplomatically, and in alignment with Marriott’s “Brilliant Service” philosophy. •Conduct daily lobby presence to ensure smooth operations and enhanced guest interaction. •Ensure consistent delivery of The Luxury Collection’s signature rituals, personalized touches, and guest recognition programs. Operational &amp; Administrative Responsibilities •Coordinate with all operational departments (Housekeeping, F&amp;B, Spa, Engineering, Concierge, Sales) to ensure seamless service delivery. •Oversee daily VIP reports, arrival preparation, room inspections, and amenities placement. •Manage guest feedback through internal platforms: GXP, Medallia, GuestVoice, and TripAdvisor/Online Reputation Management tools. •Ensure proper documentation of guest preferences in the PMS and CRM systems for future stay personalization. •Support front office operations during peak periods when required. Brand Standards &amp; Compliance •Guarantee full adherence to Marriott Luxury Collection brand standards, operational guidelines, and guest service protocols. •Train team members on guest interaction standards, upselling techniques, and service recovery procedures. •Participate in quality audits (LRA, Brand Standard Audits) and implement improvement action plans where needed. Leadership &amp; Team Collaboration •Support the Front Office Manager in supervising and coaching Guest Relations Agents, Lobby Ambassadors, and Concierge teams. •Provide ongoing feedback, skill development, and performance support to ensure luxury-level service delivery. •Foster a culture of teamwork, empathy, and excellence in guest service. Guest Loyalty &amp; Recognition •Ensure correct implementation of Marriott Bonvoy Elite recognition benefits. •Promote loyalty program enrolments and educate guests about member benefits. •Review loyalty reports to ensure personalized engagement and targeted service enhancements.Education &amp; Experience •Bachelor’s degree in Hospitality Management or related field preferred. •Minimum 2–3 years of experience in guest relations, front office, or luxury hospitality roles. •Previous experience with Marriott brands or other luxury chains (preferred). Skills &amp; Competencies •Strong leadership, communication, and interpersonal skills. •Exceptional attention to detail and passion for personalized service. •Ability to manage guest situations with tact and diplomacy. •Strong knowledge of PMS systems (Opera Cloud/Opera PMS preferred). •Fluent in English; additional languages highly desirable (Greek, Russian, French, Arabic, etc.). •Professional grooming and presentation in line with luxury standards.Applicants must have the legal right to work in the European Union at the time of application. Visa sponsorship is not available for this position.montly payment, accommodation, meals provided, hotel uniform, arrival pick up1.600 euro net monthly

Job Ads Engineer Νησιά Αιγαίου, Tourism / Hotels

executive, housekeeper (6563)

One&Only Resorts

director, food & beverage 17789

One&Only Resorts

guest relations manager

Marriott Bonvoy

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