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Aoristou

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Job Responsibilities:<ul><li>Provide highest service standards to our guests, welcome them in an exceptionally warm, polite, friendly, and professional manner.</li><li>Anticipate and handle guest issues and concerns in an accurate, efficient, and professional manner, including booking tours, making dinner reservations; arranging for ordering and delivering flowers, amenities; ensuring delivery of parcels and special deliveries to guest rooms; arranging for limousine, airport, and other transportation.</li><li>Initiate and respond to in-person and phone contact with guests to ensure all kind of reservations, excursions upon request, special events and entertainment are executed efficiently; assist guests with booking changes and inquiries regarding reservations.</li><li>Provide personalized solutions; build full knowledge of Resort and hotel facilities, services, and local area.</li><li>Offer any kind of assistance to the Front Office department; collaborate closely with all departments to maintain awareness of new promotions and communicate them effectively to all guests.</li><li>Ensure guest information is updated and accurate at all times.</li><li>Uphold the highest ethical and professional standards.</li><li>Always maintain a high standard of personal appearance and hygiene.</li><li>Ensure excellent response to all guest requests / complaints.</li><li>Maintain confidentiality of guest’s information and follow proper protocol.</li></ul>Job Requirements:<ul><li>Minimum 2 years of experience in a similar position, ideally within a 5* Luxury Hotel</li><li>Excellent knowledge of English language; a second language will be considered as an asset (Especially if speaks Mandarin)</li><li>Computer literacy and experience in Opera / Fidelio programs.</li><li>Strong interpersonal and organizational abilities, problem solving and multitasking.</li><li>Pleasant personality with enviable customer service skills, a team player passionate about the job and focused on providing high quality results.</li></ul>Katikies Offers:<ul><li>Competitive compensation package based on qualifications and experience.</li><li>Accommodation at fully equipped apartments</li><li>Daily meals</li><li>Pleasant working environment</li><li>Supportive management</li><li>Training and career development</li><li>Excellent opportunities for career progression</li></ul>Should you wish to be a member of our team, please send us your CV along with the respective job code of interest and a photo of yourself at hr@katikies.comAll applications will be treated in the strictest confidence.

Concierge - MYK.CON

Job Responsibilities:<ul><li>Provide highest service standards to our guests, welcome them in an exceptionally warm, polite, friendly, and professional manner.</li><li>Anticipate and handle guest issues and concerns in an accurate, efficient, and professional manner, including booking tours, making dinner reservations; arranging for ordering and delivering flowers, amenities; ensuring delivery of parcels and special deliveries to guest rooms; arranging for limousine, airport, and other transportation.</li><li>Initiate and respond to in-person and phone contact with guests to ensure all kind of reservations, excursions upon request, special events and entertainment are executed efficiently; assist guests with booking changes and inquiries regarding reservations.</li><li>Provide personalized solutions; build full knowledge of Resort and hotel facilities, services, and local area.</li><li>Offer any kind of assistance to the Front Office department; collaborate closely with all departments to maintain awareness of new promotions and communicate them effectively to all guests.</li><li>Ensure guest information is updated and accurate at all times.</li><li>Uphold the highest ethical and professional standards.</li><li>Always maintain a high standard of personal appearance and hygiene.</li><li>Ensure excellent response to all guest requests / complaints.</li><li>Maintain confidentiality of guest’s information and follow proper protocol.</li></ul>Job Requirements:<ul><li>Minimum 2 years of experience in a similar position, ideally within a 5* Luxury Hotel</li><li>Excellent knowledge of English language; a second language will be considered as an asset (Especially if speaks Mandarin)</li><li>Computer literacy and experience in Opera / Fidelio programs.</li><li>Strong interpersonal and organizational abilities, problem solving and multitasking.</li><li>Pleasant personality with enviable customer service skills, a team player passionate about the job and focused on providing high quality results.</li></ul>Katikies Offers:<ul><li>Competitive compensation package based on qualifications and experience.</li><li>Accommodation at fully equipped apartments</li><li>Daily meals</li><li>Pleasant working environment</li><li>Supportive management</li><li>Training and career development</li><li>Excellent opportunities for career progression</li></ul>Should you wish to be a member of our team, please send us your CV along with the respective job code and a photo of yourself at hr@katikies.comAll applications will be treated in the strictest confidentiality.

Concierge-SANT.CON

Αναζητάτε την επόμενη πρόκληση στη δυναμική βιομηχανία της φιλοξενίας; Η ομάδα μας αναζητά μία/ έναν Front Office Manager για να ηγηθεί στις λειτουργίες του τμήματος Front Office και να διασφαλίσει την απόλυτη ικανοποίηση των επισκεπτών.Κύριες Αρμοδιότητες:<ul><li>Επίβλεψη λειτουργιών του front office, όπως:&nbsp;&nbsp;υποδοχή, concierge και υπηρεσίες επισκεπτών, εξασφαλίζοντας ομαλή καθημερινή λειτουργία</li><li>Καθοδήγηση, εκπαίδευση και έμπνευση της ομάδας για την παροχή εξαίρετων, προσωποποιημένων υπηρεσιών</li><li>Διαχείριση παραπόνων επισκεπτών, αντιμετώπιση προβλημάτων επαγγελματικά και υλοποίηση βελτιώσεων</li><li>Συνεργασία με άλλα τμήματα για τη δημιουργία αξέχαστης εμπειρίας&nbsp;επισκεπτών</li><li>Διαχείριση κρατήσεων, αναθέσεων δωματίων και διαδικασιών check-in/check-out</li><li>Προετοιμασία και διαχείριση προϋπολογισμών τμήματος, διασφαλίζοντας οικονομική αποδοτικότητα</li><li>Διασφάλιση συμμόρφωσης με πολιτικές του ξενοδοχείου και πρότυπα υγείας και ασφάλειας</li><li>Παρουσία στον χώρο του lobby για την εξυπηρέτηση επισκεπτών και την αντιμετώπιση αναγκών τους</li></ul>Απαραίτητα Προσόντα:<ul><li>Αποδεδειγμένη εμπειρία ως Front Office Manager ή σε αντίστοιχη θέση ηγεσίας στον τομέα της φιλοξενίας</li><li>Εξαιρετικές δεξιότητες ηγεσίας, επίλυσης προβλημάτων και διαχείρισης πολλαπλών εργασιών</li><li>Γνώση συστημάτων διαχείρισης ξενοδοχείου (π.χ.&nbsp;Protel)&nbsp;</li><li>Ισχυρές οργανωτικές και επικοινωνιακές δεξιότητες</li><li>Άριστη γνώση Αγγλικών&nbsp;</li></ul>Γιατί να Επιλέξετε Εμάς;<ul><li>Υποστηρικτικό και συνεργατικό περιβάλλον εργασίας</li><li>Ευκαιρίες επαγγελματικής εξέλιξης&nbsp;</li><li>Ανταγωνιστικές αποδοχές και παροχές</li><li>Προσφέρεται διαμονή (μόνο για εργασία στα resorts) και διατροφή&nbsp;</li></ul>

Front Office Manager Κω

Job Responsibilities:<ul><li>Check in guest in an efficient and friendly manner, using guest name whenever possible.</li><li>Assures that guest is assigned type of room requested and the correct rate is charged.</li><li>Arrange for luggage to be delivered to guest room</li><li>Issues correct keys to the guest.</li><li>Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.</li><li>Respond to all guest requests in an accurate and timely manner. Interaction with guest can be in person and by phone.</li><li>Utilize a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.</li><li>Accept reservations, changes, and cancellations on behalf of Reservations when required.</li><li>Ability to answer guest calls and handle them appropriately.</li><li>Check out guest at end of stay.</li><li>Ascertain guest satisfaction, collects keys, posts late charges, and presents bill to guest.</li><li>Settle bill accurately through credit card or cash transaction.</li><li>Maintain a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency.</li><li>Reconcile all transactions at the close of each shift.</li></ul>Job Requirements:<ul><li>Preferred experience in a luxury hotel in Front Office and/or Concierge responsibilities.</li><li>Ability to multi-task in a high-volume environment, utilizing a variety of computer systems to check in and out, run daily reports, select/assign rooms arriving guests, and restaurant/activity/spa reservation systems.</li><li>Fluency in English &amp; Greek is required.</li><li>The knowledge of a second language will be considered as an asset (Especially if Mandarin).</li><li>Strong communication and interpersonal skills.</li><li>Excellent personal presentation.</li><li>Works harmoniously and professionally with co-workers and supervisors.</li><li>Teamwork spirit.</li></ul>Katikies Offers:<ul><li>Competitive compensation package based on qualifications and experience.</li><li>Accommodation at fully equipped apartments</li><li>Daily meals</li><li>Pleasant working environment</li><li>Supportive management</li><li>Training and career development</li><li>Excellent opportunities for career progression</li></ul>Should you wish to be a member of our team, please send us your CV along with the respective job code and a photo of yourself at hr@katikies.comAll applications will be treated in the strictest confidence.

Receptionist - MYK.REC

Job Responsibilities:<ul><li>Check in guest in an efficient and friendly manner, using guest name whenever possible.</li><li>Assures that guest is assigned type of room requested and the correct rate is charged.</li><li>Arrange for luggage to be delivered to guest room</li><li>Issues correct keys to the guest.</li><li>Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.</li><li>Respond to all guest requests in an accurate and timely manner. Interaction with guest can be in person and by phone.</li><li>Utilize a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.</li><li>Accept reservations, changes, and cancellations on behalf of Reservations when required.</li><li>Ability to answer guest calls and handle them appropriately.</li><li>Check out guest at end of stay.</li><li>Ascertain guest satisfaction, collects keys, posts late charges, and presents bill to guest.</li><li>Settle bill accurately through credit card or cash transaction.</li><li>Maintain a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency.</li><li>Reconcile all transactions at the close of each shift.</li></ul>Job Requirements:<ul><li>Preferred experience in a luxury hotel in Front Office and/or Concierge responsibilities.</li><li>Ability to multi-task in a high-volume environment, utilizing a variety of computer systems to check in and out, run daily reports, select/assign rooms arriving guests, and restaurant/activity/spa reservation systems.</li><li>Fluency in English &amp; Greek is required.</li><li>The knowledge of a second language will be considered as an asset (Especially if Mandarin).</li><li>Strong communication and interpersonal skills.</li><li>Excellent personal presentation.</li><li>Works harmoniously and professionally with co-workers and supervisors.</li></ul>Katikies Offers:<ul><li>Competitive compensation package based on qualifications and experience.</li><li>Accommodation at fully equipped apartments</li><li>Daily meals</li><li>Pleasant working environment</li><li>Supportive management</li><li>Training and career development</li><li>Excellent opportunities for career progression</li></ul>Should you wish to be a member of our team, please send us your CV along with the respective job code and a photo of yourself at hr@katikies.comAll applications will be treated in the strictest confidentiality.

Receptionist - SANT.REC

The Groom is a vital member of the Front Office team, responsible for welcoming guests, assisting with luggage, and ensuring smooth arrivals and departures. The role supports guests with transportation needs, handles deliveries, and maintains the lobby area, always upholding excellent service standards. With a focus on professionalism, attentiveness, and guest care, the Groom contributes to creating a seamless and memorable stay experience.&nbsp;Key responsibilities:<ul><li>To be present at the entrance or in the lobby areas, ready to assist guests, colleagues and visitors when requested.</li><li>Maintain club cars in a clean and well-presented condition.</li><li>Greets all guests in a pleasant courteous and polite manner.</li><li>Performing other related tasks based on the hotel's needs.</li></ul>&nbsp;Requirements:&nbsp;<ul><li>At least 1-year previous experience as a Bell Boy /Groom in 4* or 5* hotel.</li><li>Excellent command of both English and Greek language.</li><li>Excellent communication skills.</li><li>Enthusiastic, friendly &amp; self-motivated personality.</li><li>Flexibility to work various shifts.</li><li>Driving licence category B</li></ul>&nbsp;Company offers:<ul><li>Fixed Term Contract (season 2026)</li><li>Career development opportunities.</li><li>Excellent working environment.</li><li>Accommodation and meals on all working days.</li><li>Transportation from/to staff houses.</li></ul>

Groom-Luxury Resort, Santorini

As a bellman you will…<ul><li>Greet guests and assist with luggage, providing exceptional customer service</li><li>Deliver luggage &amp; packages to guest rooms in a timely and efficient manner</li><li>Provide information about hotel services and amenities</li><li>Maintain a clean and organized lobby area</li><li>Issue room keys</li><li>Assist with other duties as assigned by management</li></ul>Entry Requirements:<ul><li>Knowledge of English Language</li><li>Previous experience in a customer service role preferred</li><li>Excellent communication and interpersonal skills</li><li>Ability to work independently and as part of a team</li><li>Basic computer skills</li><li>Must be able to stand, walk, and lift heavy items for extended periods of time</li><li>Must be able to work in a fast-paced environment with high guest traffic</li></ul>We offer:<ul><li>Accommodation with AC, wi-fi, laundry access and&nbsp;access to our open air gym</li><li>Continuous training opportunities (hard &amp; soft skills)</li><li>Free Counseling line for our employees and their relatives (mental health &amp; business psychology)</li><li>The provision of uniforms</li><li>Discounted Mini Market prices at our Employee dedicated market</li><li>Three meals per day at the staff restaurant</li><li>Transportation to/from work</li><li>Discounted rates at selected Andronis Restaurants</li></ul>​Why be part of our journey?It is a unique chance for you to work in one of the fastest growing hotel groups in Greece, alongside dedicated colleagues and professionals. Being a part of Andronis is not “just a job”. There is purpose, passion, and meaning in what we do. We place great emphasis on passion and team spirit – reasons why our well-rehearsed team has been together for many years.The goal Andronis set from the beginning is the provision of high-standard services for its customers, partners and the society of Santorini and Paros. A valuable pillar for Andronis is its staff, who are considered the most essential image of the company.​Our promise to youAndronis offers an energizing workplace adopting an open culture and transparent communication. We encourage a collaborative working environment while offering development opportunities for our employees. All our employees are treated with respect, while we strive to ensure you have the tools and resources you need to be successful.

Bellman / Υπάλληλος Υποδοχής

The Rooms Division Manager oversees the overall operations of Front of House, Housekeeping, and Laundry departments, ensuring the highest standards of personalized guest service and operational efficiency. This role ensures every aspect of the guest journey, from arrival to departure is handled with warmth, precision, and professionalism that reflects the One&amp;Only brand.By leading, training, and motivating a diverse team, the Rooms Division Manager is responsible for maximizing guest satisfaction, departmental performance, and profitability, while maintaining a refined and welcoming atmosphere across all guest touchpoints.&nbsp;Key Duties and Responsibilities<ul><li>Define and implement a seamless and personalized service standard across Front Office, Housekeeping, and Laundry.</li><li>Ensure all guest arrivals and departures are executed flawlessly, unique to the One&amp;Only Kea Island experience.</li><li>Oversee the handling of guest requests, preferences, and special occasions, ensuring timely and thoughtful responses.</li><li>Actively engage with guests throughout their stay, building relationships and ensuring personalized attention.</li><li>Promote, plan, and coordinate special experiences such as private dinners, weddings, and vow renewals.</li><li>Review guest feedback and implement continuous improvement initiatives to enhance service quality.</li><li>Manage all aspects of Front Office functions including Reception, Concierge, Bell/Door, and Guest Relations.</li></ul><ul><li>Ensure professional handling of all guest communications, both internal and external.</li><li>Supervise room assignments, upgrades, and allocation to optimize occupancy and guest satisfaction.</li><li>Maintain accurate guest profiles and histories in Opera PMS.</li></ul><ul><li>Oversee billing, check-in/check-out processes, and ensure accuracy in financial transactions.</li><li>Coordinate with Transportation and Buggy Service Teams for guest arrivals, departures, and transfers.</li></ul>Housekeeping Operations<ul><li>Oversee the cleanliness and maintenance of all guest rooms, villas, and public areas, ensuring they meet One&amp;Only standards.</li><li>Implement effective room inspection and quality control systems.</li><li>Manage daily room allocations, turndown services, and special cleaning requests.</li><li>Ensure the Housekeeping team adheres to safety, hygiene, and uniform standards.</li><li>Collaborate with Engineering to report and follow up on maintenance issues.</li><li>Maintain adequate inventory of linens, amenities, and supplies with efficient cost control.</li></ul>Laundry Operations<ul><li>Supervise all laundry processes including guest laundry, staff uniforms, and linen operations.</li><li>Ensure quality control standards for cleanliness, stain treatment, and fabric care.</li><li>Oversee proper maintenance and operation of laundry machinery and equipment.</li><li>Implement sustainable and efficient laundry practices to reduce waste and operational costs.</li><li>Coordinate uniform issuance and ensure all staff uniforms are maintained to brand standard.</li></ul>Leadership &amp; Team Development<ul><li>Lead and motivate a diverse team across multiple departments to achieve high levels of engagement and performance.</li><li>Conduct regular training programs on service excellence, grooming, safety, and brand standards.</li><li>Foster teamwork, communication, and professional growth within and between departments.</li><li>Conduct regular meetings to review departmental performance, challenges, and action plans.</li><li>Maintain a visible management presence throughout the resort.</li></ul>Administration<ul><li>Develop departmental SOPs and ensure full compliance across Front Office, Housekeeping, and Laundry.</li><li>Manage departmental budgets, cost controls, and inventories to achieve financial goals.</li><li>Ensure all operations comply with health, safety, and environmental standards.</li><li>Handle emergency situations effectively and participate in crisis management and fire safety procedures.</li><li>Support the Resort Management Team by performing Duty Manager shifts as required.</li></ul>Skills, Experience &amp; Educational Requirements<ul><li>Degree or Diploma in Hospitality Management or a related field.</li><li>Minimum 3 years’ experience in a similar Rooms Division leadership role within luxury hospitality.</li><li>Strong knowledge of Front of House, Housekeeping, and Laundry operations.</li><li>Proficient in Opera PMS and Microsoft Office Suite.</li><li>Strong leadership, organizational, and communication skills.</li><li>Excellent command of English; additional languages are an advantage.</li><li>Proven ability to manage and motivate large teams with diverse skill sets.</li><li>Strong understanding of budgeting, inventory control, and cost management.</li><li>Passionate about delivering exceptional guest experiences with attention to detail and personalization.</li></ul>

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