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Χρηματοοικονομικά

Κέντρο Εξυπηρέτησης / Call Center

Marketing

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Aoristou

FullTime

Hybrid

For our operations in Greece, we are currently looking for a Contact Center Officer – Disputes &amp; Fraud Officer&nbsp;with experience in the Card Payments industry to join our Customer Operations department. About Your Future Role Your key responsibilities in this role will be:&nbsp;<ul><li>Identify fraudulent transactions and take appropriate actions.&nbsp;</li><li>Contact affiliated Establishments via phone or email to verify the authenticity of transactions made.&nbsp;</li><li>Work closely and cooperate with Fraud Manager for mitigating fraud happened in affiliated establishments of Nexi GR.</li><li>Screen suspicious transactions accurately and in a timely manner using the fraud systems, tools and reports&nbsp;</li></ul>What Makes You a Great Fit We’re looking for someone eager to make a difference.&nbsp;Essential Qualifications:&nbsp;<ul><li>High School Diploma or IEK (Higher/Higher Education degree desirable)</li><li>Team player with strong interpersonal and communication skills including the ability to interact with clients&nbsp;</li><li>Data driven thinking along with strong critical, analytical and investigation skills&nbsp;</li><li>Discretion in dealing with confidential information&nbsp;</li><li>Good command of the English language &amp; Experience with MS office</li><li>Availability to work on&nbsp;24/7/365 schedule, based on&nbsp;pre-arranged shifts.&nbsp;</li><li>Ability to act proactively, take initiatives and pay attention to detail&nbsp;</li><li>Previous work experience as a Fraud Analyst will be considered a plus&nbsp;</li></ul>Other skills<ul><li>Strong communication and interpersonal skills, ability to coordinate various stakeholders and work within teams&nbsp;</li><li>Very good verbal and written communication skills to discuss, investigate and understanding of statements and reports&nbsp;</li><li>Able to prioritize and work simultaneously on multiple projects&nbsp;</li><li>Results oriented, problem solver able to work under pressure and deliver within set deadlines</li></ul> Even if you don’t check every box, your unique potential and willingness to learn could set you apart.What’s in it for You?<ul><li>Attractive salary and a competitive benefits package to reward your expertise and contributions&nbsp;</li><li>Tech equipment: Get the tools you need to succeed, including the latest technology to support your work</li><li>Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment&nbsp;</li><li>Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential</li><li>Medical Plan including&nbsp;Life &amp; Health Insurance, Annual Check Up&nbsp;&amp;&nbsp;Direct Medical Assistance programme</li><li>Ticket Restaurant Vouchers&nbsp;</li><li>Hybrid&nbsp;working model</li><li>Company Blood Bank</li></ul>

Contact Center Officer – Disputes & Fraud

Job Ads Ελλάδα, Nexi-greece

contact center officer – disputes & fraud

Nexi Greece

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