contact center officer – disputes & fraud

For our operations in Greece, we are currently looking for a Contact Center Officer – Disputes & Fraud Officer with experience in the Card Payments industry to join our Customer Operations department.

About Your Future Role

Your key responsibilities in this role will be: 

• Identify fraudulent transactions and take appropriate actions. 

• Contact affiliated Establishments via phone or email to verify the authenticity of transactions made. 

• Work closely and cooperate with Fraud Manager for mitigating fraud happened in affiliated establishments of Nexi GR.

• Screen suspicious transactions accurately and in a timely manner using the fraud systems, tools and reports 

What Makes You a Great Fit

We’re looking for someone eager to make a difference. 

Essential Qualifications: 

• High School Diploma or IEK (Higher/Higher Education degree desirable)

• Team player with strong interpersonal and communication skills including the ability to interact with clients 

• Data driven thinking along with strong critical, analytical and investigation skills 

• Discretion in dealing with confidential information 

• Good command of the English language & Experience with MS office

• Availability to work on 24/7/365 schedule, based on pre-arranged shifts. 

• Ability to act proactively, take initiatives and pay attention to detail 

• Previous work experience as a Fraud Analyst will be considered a plus 

Other skills

• Strong communication and interpersonal skills, ability to coordinate various stakeholders and work within teams 

• Very good verbal and written communication skills to discuss, investigate and understanding of statements and reports 

• Able to prioritize and work simultaneously on multiple projects 

• Results oriented, problem solver able to work under pressure and deliver within set deadlines

Even if you don’t check every box, your unique potential and willingness to learn could set you apart.

What’s in it for You?

• Attractive salary and a competitive benefits package to reward your expertise and contributions 

• Tech equipment: Get the tools you need to succeed, including the latest technology to support your work

• Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment 

• Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential

• Medical Plan including Life & Health Insurance, Annual Check Up & Direct Medical Assistance programme

• Ticket Restaurant Vouchers 

• Hybrid working model

• Company Blood Bank