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We are seeking a skilled and motivated L3 Application Support Engineer to join our Technology team. In this role, you will be responsible for developing and supporting internal and client-facing software applications, ensuring the design, quality and reliability of our solutions through rigorous QA, testing, and assessment procedures.Key Responsibilities &amp; Accountabilities ● Serve as the primary Technical Subject Matter Expert (SME) of IoT Application Solutions contributing to solution design and offering● Assume end-to-end accountability for software service requests. Execute root-cause analysis and implement direct, code-level resolutions to system issues.● Handle L2 and L3 software support requests and coordinate with vendors to resolve issues efficiently● Orchestrate and facilitate User Operational Testing (UOT) phases in collaboration with key stakeholders to validate system integrity, performance, and operational readiness prior to production release● Author and systematically maintain rigorous technical documentation, encompassing system architectures, API endpoint specifications, and operational workflows for all newly developed and modified solutionsJob requirementsMain Requirements● Bachelor’ s degree in Software Engineering, Computer Science, or a closely related field.● 3+ years of experience in a software engineering, application support, or DevOps role● Proven hands-on programming experience with .NET (C#) and a strong understanding of relational databases. Experience with RESTful APIs and version control (e.g., Git) is highly preferred● Knowledge and experience of workflow-based systems (e.g. Zoho) will be considered an advantage● Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues effectively● Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and provide top-notch customer support● Enthusiasm for staying updated with the latest industry developments and eagerness to bring innovative solutions to the organization● Proficiency in EnglishWe Offer<ul><li>Competitive remuneration package</li><li>Private health and life insurance</li><li>Mobile phone and Laptop</li><li>Career development opportunities</li><li>A collaborative and modern work environment</li></ul>

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