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As a D365 Customer Engagement (CE) Product Configuration Lead (PCL) you will play a pivotal role in delivering D365 solutions that streamline the company sales and customer management processes. PCL will be responsible for providing expert-level configuration services, helping to leverage D365 CE solutions to optimize the business processes. PCL will work closely with the product team &amp; business partners to understand the business needs and transform them into technical and functional solutions.YOUR NEW KEY RESPONSIBILITIES:<ul><li>Consulting &amp; Requirement Gathering:<ul><li>Collaborate with the product team &amp; business partners to understand the business processes and requirements.</li><li>Provide guidance on best practices for implementing D365 CE solutions.</li><li>Works in close collaboration with DevOps Team, i.e. Product Managers and Solution Architects on defining Business Specification and splitting them in Backlog Items, providing sequence and effort/Story Points estimation.</li></ul></li><li>System Implementation:<ul><li>Lead the configuration activities within the D365 CE implementation for various business processes, and deployment of Dynamics 365 Customer Engagement modules (Sales, Marketing, Customer Service, etc.).</li><li>Configure and customize D365 CE modules &amp; Mobile Apps to meet Business needs (e.g., entity, form, field, relationship design), using the best practices for cross-system requirements</li><li>Support of Developers in D365 development team to deliver the agreed scope of work</li><li>Assure usage of Azure DevOps CD/CI Pipelines (ALM, YAML)</li><li>Integrate D365 CE with third-party applications and legacy systems,&nbsp;where relevant and collaborate with integration teams to provide recommendations and support for configuration &amp; delivery</li><li>Troubleshoot and resolve complex technical issues that the development team encounters</li><li>Support creation of key-user and end-user training documentation and training deliveries to ensure successful adoption of D365 CE.</li><li>Ensures creation &amp; maintenance of functional documentation in Azure DevOps Wiki</li></ul></li><li>Support &amp; Continuous Improvement:<ul><li>Provide post-implementation support, troubleshooting, and user guidance.</li><li>Suggest enhancements to improve solutions and optimize performance.</li><li>Works very closely with Solution and Platform Architects on Performance Improvements opportunities and new functionalities architecture.</li><li>Stay current with the emerging trends and technologies, tools, and best practices within the Microsoft D365 ecosystem</li></ul></li><li>Collaboration:<ul><li>Build and maintain strong relationships with business &amp; technology stakeholders, ensuring satisfaction and successful delivery of solutions.</li><li>Provide support to the business team to plan &amp; execute change management and process improvements post-implementation.</li><li>Adopt SAFE Agile principles and foster &amp; advocate CI/CDs processes ensuring DevSecOps practices are in the DNA of every product lifecycle</li><li>Provide status updates, manage risks, and address any issues that arise during the product delivery lifecycle.</li></ul></li></ul>ARE THESE YOUR SECRET INGREDIENTS?<ul><li>Bachelor's degree in Computer Science, Engineering, or a related field.</li><li>3-5 years of hands-on experience in Microsoft Dynamics 365 CRM Implementation projects</li><li>Proven experience in configuration of D365 Customer Engagement Apps and Mobile Apps</li><li>Experience working with one or more of the D365 CE modules: Sales, Service, Marketing.</li><li>Experience in system integration with other Microsoft products (e.g., Power BI, PowerApps, Azure, etc.) is a plus.</li><li>Strong knowledge of D365 CE platform, including customization and configuration of Entity, Forms, Views, Business rules, Web Resources, Dashboards, Security Roles, Workflows, Relationships, Ribbon and Chart Customization.</li><li>Familiarity with the Power Platform (Power Apps, Power Automate, Power BI).</li><li>Кnowledge of programming languages such as C#, JavaScript or .NET.</li><li>Strong knowledge of data migration and integration tools, including Power Automate and Azure Logic Apps.</li><li>Having strong understanding of Software Development Life Cycle and experience working in Agile environment and participating in Agile ceremonies.</li><li>Microsoft Certified: Dynamics 365 Fundamentals (or higher) preferred.</li><li>Excellent problem-solving, analytical, and troubleshooting skills.</li><li>Excellent communication skills and the ability to collaborate effectively in a team environment.</li><li>FMCG Commercial business process awareness will be considered as an advantage</li></ul>

D365 Product Configuration Lead

As a Solution architect in the D365 CRM solution area ensures long term stability, performance and continuous evolution of the CRM solutions. The person will design E2E solutions across the different architecture layers, functional, technical while ensuring data integrity &amp; compliance with CCH enterprise architecture principles.Key Responsibilities<ul><li>Collaborate with the product team &amp; business partners in capturing requirements and translate them into high-level solution design, highlighting the pre-requisites, risks, impact on performance</li><li>Support the creation of a product roadmap based on the continuous evolution of the business &amp; technology trends</li><li>Create &amp; maintain Solution Design for D365 customer engagement apps within the scope of Power Platform.</li><li>Create &amp; maintain Solution Design for D365 mobile first features and proficiency with D365 mobile apps configurations.</li><li>Create &amp; maintain Solution Design for the web applications, using HTML, CSS, JS, Angular, React, and NodeJS.</li><li>Assure usage of Azure DevOps CD/CI Pipelines (ALM, YAML).</li><li>Troubleshoot and resolve technical issues as needed.</li><li>Responsible to document the solution architecture design and capture functional/technical artificats that describe the E2E solution design using TOGAF principles, using&nbsp;Azure DevOps Wiki.</li><li>Coordinate &amp; collaborate with CCH architect community, security &amp; enterprise architect to ensure validation of the design principles and contribute to continue building the CCH cohesive landscape.</li><li>&nbsp;&nbsp;Ensure proper integration design of the product with cloud solutions where relevant and collaborate with integration teams to provide recommendations and support for design &amp; delivery</li><li>&nbsp;Coordinate with technical architects &amp; Ops teams to ensure proper solutions layers are identified, monitoring is enabled and part of a sustainable &amp; maintainable support model.</li><li>&nbsp;&nbsp;Work very closely with Platform Architect on Performance Improvements opportunities and new functionalities architecture</li><li>&nbsp;&nbsp;Participate in product assessment (RFI/RFP) and provide technical analysis &amp; recommendations based on internal capabilities / technology trends available in the market.</li><li>&nbsp; &nbsp;Adopt SAFE Agile principles and foster &amp; advocate CI/CDs processes ensuring DevSecOps practices are in the DNA of every product lifecycle</li><li>&nbsp;&nbsp;Stay up-to-date with emerging trends and technologies in the industry.</li><li>Work with the vendor development team to align on code changes that improve the state of the solution architecture to meet Coca-Cola Hellenic business requirements.</li></ul>ARE THESE YOUR SECRET INGREDIENTS?<ul><li>University Degree in computer science or equivalent.</li><li>Min 5 years of experience in working as a Senior Developer or Solution Architect or Business Analyst in the Microsoft D365 Sales, Customer Service or Field Services areas of B2B or B2C preferably in the FMCG industry.</li><li>Proven experience in architecture principles using SOA patterns &amp; TOGAF framework or similar.</li><li>Product experience &amp; hands-on D365 CRM Platforms, integration with SAP ERP backend or any similar technology.</li><li>Architecture Certifications on cloud technology or D365 Platforms well appreciated.</li><li>Strong knowledge of web development using HTML, CSS, JS, Angular, React, and NodeJS.</li><li>Proficient in computer networks, programming principles, computer architectures, systems programming, data structures and algorithms (knowledge of Azure data factory), object-oriented programming (.NET, C#), front-end programming (custom PCF development), Advanced SQL skills, software development methodologies (Agile and SCRUM), cloud development and ops (Azure infra, azure functions, Azure service bus, Azure Event Hub, Application Insights). Unit testing development and Load test implementation (Playwright, JMeter)</li><li>Understand hosting models using hybrid architecture models - on-premise &amp; cloud solutions (Azure, AWS,…) using IaaS, Paas, SaaS and their impact on the product lifecycle</li><li>Experience with Azure DevOps CD/CI Pipelines (ALM).</li><li>Strong understanding and experience in Agile Delivery Methodology. Hands on experience with Scaled Agile framework will be considered as an advantage.</li><li>Excellent communication and problem-solving skills.</li><li>Ability to work independently and as part of a team.</li><li>Strong communication and influencing skills.</li><li>English proficiency</li></ul>

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