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The role involves supporting German‑speaking customers through chat, phone and email, mainly regarding issues related to transactions, payments and account functionality. The focus is on accurate guidance, timely issue resolution and delivering an excellent customer experience.&nbsp;Key Responsibilities<ul><li>Provide customer support in German across chat, phone and email channels</li><li>Handle inquiries related to transactions, payments, account issues and general service functionality</li><li>Record, monitor and follow up on customer requests, ensuring accurate system updates</li><li>Deliver clear, comprehensive and reliable information to users</li><li>Collaborate with internal teams (payments, technical support, operations) for case escalation and resolution</li><li>Stay up to date with new features, processes and service updates</li></ul>&nbsp;Required Qualifications<ul><li>Excellent command of German (C1–C2)</li><li>Very good command of Greek, written and spoken</li><li>Good command of English (B2) with certification</li><li>High school diploma (Lyceum or equivalent)</li><li>Completed military obligations (for male candidates)</li><li>Familiarity with digital tools and mobile applications</li><li>Strong communication skills with an ability to understand customer needs</li><li>Problem‑solving skills and adaptability</li><li>Professionalism, patience and attention to detail</li><li>Ability to work both independently and collaboratively</li></ul>&nbsp;Desired Qualifications<ul><li>Previous experience in customer service or call center environment</li><li>Previous experience in digital payments, fintech or a similar environment</li><li>Experience using ticketing systems or CRM platforms</li></ul>&nbsp;Benefits<ul><li>Competitive monthly salary and insurance coverage from day one</li><li>Continuous training on processes, products and services</li><li>Access to an extensive e‑learning library for skill development</li><li>Career development opportunities in a growth‑oriented environment</li><li>Corporate mobile plan and preferential telephony packages</li><li>Annual meal voucher</li><li>Additional benefits through corporate partnerships</li></ul>

Customer Service Agent (German)

Velmar, one of the largest retail companies in Greece and an official distributor and repairer of vehicles for 14 brands, is expanding its operations and is seeking a Car Sales Consultant in Marousi.Main Responsibilities of the Sales Consultant:<ul><li>Provide high-level customer service to the Company’s clients.</li><li>Explore and show genuine interest in the customer’s needs.</li><li>Understand and effectively communicate the competitive advantages of the brand and company represented.</li><li>Prepare and negotiate offers tailored to the customer’s needs.</li><li>Build long-term relationships of trust with customers.</li><li>Successfully manage corporate clients.</li><li>Participate in promotional activities (marketing events, trade shows).</li></ul>What We Need From You:<ul><li>University or Technical Institute degree (TEI/AEI)</li><li>At least 2 years of experience in automotive sales</li><li>Good computer skills</li><li>Good command of English</li><li>Goal-oriented mindset</li><li>Customer-centric approach</li><li>Strong communication and negotiation skills</li></ul>The Company Offers:<ul><li>Competitive compensation package</li><li>Dynamic and modern working environment</li><li>Career development opportunities within a leading business group</li></ul>If you are a driven and results-oriented individual who is passionate about the automotive industry, we encourage you to apply for this exciting opportunity!

Sales Consultant - Marousi

We are now Hiring and we are growing our team!&nbsp;Guest Experience Facilitator / Receptionist(Full- Time or Part-Time employment)&nbsp;As an Xplore Guest Experience Facilitator/Receptionist, you will engage with visitors, encouraging them to learn and discover through play, while promoting interaction with the various experience areas within XPLORE (science, adventure and oceans).&nbsp;This is a key role for Xplore, where you need to ensure that everyone has a memorable and, mostly, safe visit.&nbsp;Our Facilitators are responsible for the following aspects:&nbsp;<ul><li>Engage with visitors and help them to discover all elements of XPLORE, encouraging them to learn through our interactive activities and events</li><li>Act as a receptionst, when needed, handle cash and receive income from admission and retail facilities</li><li>Have some basic first aid knowledge and skills, ideally with a relevant certificate</li><li>Facilitate birthday parties (mostly during weekends) and school visits (in school days)</li><li>Assist the Operations Manager and Supervisors in optimizing marketing opportunities and income generation</li><li>Cooperate with the team to promote and maintain an excellent customer experience</li><li>Maintain operational efficiency and safeguard safety and health rules!</li></ul>&nbsp;You will be a successful candidate for this job opening, if you can identify yourself with the following criteria:&nbsp;Required Skills, Knowledge and Experience:&nbsp;<ul><li>About two years of relevant professional experience in working with visitors in a leisure, visitor attraction or in a related environment</li><li>Ability to communicate efficiently with visitors and colleagues</li><li>Any experience of retail, F&amp;B and “front of house” skills will be appreciated</li><li>Experience in facilitating events &amp; working with children, such as in birthday parties</li><li>Lead by example to inspire a high level of quality service among the XPLORE team</li><li>Flexibility with working hours- please note that shift work is required. You can apply either for a full time (8 hours) or a part time employment (4 hours), however, your availability in afternoon and weekends is important.</li></ul>&nbsp;On the personal side, you are characterized with…&nbsp;<ul><li>Enthusiasm &amp; creativity</li><li>A sound judgement and clear decision- making skills</li><li>Team spirit with a positive and flexible attitude</li><li>Commitment to developing an amazing and safe visitor attraction</li></ul> &nbsp;&nbsp;We are looking for talented new colleagues, thus, we offer:&nbsp;<ul><li>A creative and safe working environment</li><li>A competitive compensation package according to professional experience, combined with additional benefits (such as private insurance)</li><li>An exceptional opportunity to work in and develop one of the most challenging Companies in Greece!</li></ul>&nbsp;&nbsp;We are an Equal Opportunity Employer. We do not discriminate in any employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition or disability, or any other legally protected status. Our premises have been especially designed to be accessible to people with disabilities.

Xplore Guest Experience Facilitator / Receptionist (541)

Intellectica is recruiting a&nbsp;Project Manager&nbsp;on behalf of its client, a long‑established engineering company that provides integrated processing, cooling and packaging solutions for the food &amp; beverage industry in Greece and the wider region, supported by more than six decades of experience in delivering complete production lines, advanced equipment and after‑sales service. As part of a broader industrial group active in food technology and engineering solutions, the company represents leading international manufacturers and executes turnkey projects across Greece and Southeastern Europe. The Project Manager will report to the head of the Production function and work closely with the Sales, Engineering, Service, Procurement, Operations and Finance teams, taking full ownership of production line projects and frequently traveling to client sites in Greece and Cyprus.Key activities and responsibilities of this role include:<ul><li>Leading the full lifecycle of production line projects for food &amp; beverage clients, ensuring delivery within scope, timeline and budget</li><li>Translating project requirements into structured plans with clear milestones and deliverables, while coordinating day‑to‑day progress across clients, engineering teams, suppliers and internal stakeholders</li><li>Monitoring timelines, identifying risks early, implementing corrective actions and preparing concise status updates to maintain transparent communication</li><li>Reviewing equipment specifications to verify technical compliance and alignment with project needs</li><li>Overseeing installation, testing and commissioning activities at client sites in Greece and Cyprus, ensuring smooth transition from installation to operational use</li><li>Participating in Factory Acceptance Tests (FAT) with international suppliers when required</li><li>Serving as the central point of contact for all project‑related communication</li><li>Managing suppliers to ensure accurate technical delivery, timely shipments and adequate on‑site support</li><li>Facilitating effective collaboration with Sales, Engineering, Service, Procurement and Operations</li><li>Preparing technical documentation, providing clarifications and supporting cost estimations when needed</li><li>Maintaining accurate project records and updates within ERP/CRM systems</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in Engineering,&nbsp;Mechanical or Chemical Engineering preferred</li><li>Certification in Agile Project Management (e.g., PMI-PMP, IPMA) is highly desirable</li><li>Minimum&nbsp;3 years of experience in project management&nbsp;within industrial, engineering or technical environments</li><li>Experience with industrial machinery, production equipment or food &amp; beverage processing/packaging lines is strongly advantageous</li><li>Solid understanding of technical specifications, equipment compliance and installation/commissioning processes</li><li>Proven ability to coordinate multiple stakeholders and manage complex projects with significant onsite presence</li><li>Fluency in Greek and proficiency in English, both written and spoken</li><li>Willingness to travel frequently across Greece and Cyprus (approx. 50% of the time)</li></ul>Core competencies of a successful candidate:<ul><li>Strong communication and cross‑functional coordination</li><li>Solid planning, prioritization and organizational discipline</li><li>Analytical mindset and problem‑solving orientation</li><li>Attention to detail and technical accuracy</li><li>Accountability, ownership and reliability</li><li>Team collaboration and customer‑focused approach</li></ul>

Proect Manager

We are currently hiring a Supply Chain/Logistics-oriented professional with strong analytical and IT skills. The position is on the edge of Supply Chain operations and the role is responsible to effectively facilitate the Perfect Order Cycle, manage exceptions, claims and requests, in order to provide top-class service to our customers.&nbsp;Position snapshot Nestlé Head Office, Athens, Greece Reporting to: Customer Solutions Analyst Manager Contract: Permanent position&nbsp;A day in the life…<ul><li>Ensure the smooth execution of order-to-cash daily process by:</li><li>Resolving issues across end-to-end process enabling the timely execution of all orders</li><li>Handling of customer claims, requests, and returns/refusals in a timely manner</li><li>Preparing KPIs for meetings and do ad-hoc analysis of data when necessary</li><li>Contributing in department’s activities such as participating in innovation projects, improvement initiatives,etc.&nbsp;to achieve the above it is necessary to collaborate closely with internal teams (other Supply Chain teams,Sales, Finance, IT, etc.), external partners (3PLs, distributors, etc.) and directly with our Customers.</li></ul>&nbsp;What makes you successful<ul><li>Bachelor’s degree in business related field or science / engineering / information systems. Specialization or masters in Supply Chain or Logistics will be considered a plus</li><li>Strong analytical skills and good MS office knowledge (especially excel). Experience in SAP, Power BI,Power Apps, Power Query or VBA in Excel will be considered a plus</li><li>Service oriented mindset and excellent communication skills</li><li>Ability to work in a team and on projects</li><li>Fluency in Greek &amp; English</li><li>Experience in similar position (especially in a relevant industry or multinational organization) will beconsidered a plus</li></ul>&nbsp;Why you should apply&nbsp; Enjoy the wide range of Nestlé benefits such as:<ul><li>competitive salary &amp; performance bonus</li><li>meal vouchers</li><li>comprehensive Pension, Health Care &amp; Life Insurance programs</li><li>increased Parental leaves for both caregivers and Baby Support plan</li><li>Flexible Work policy</li><li>Wellbeing and Recognition days off</li><li>“Bring Your Pet At Work” &amp; Pet Support plan</li><li>free car parking</li><li>in-house restaurant and mini market</li><li>participation to health and wellness activities and much more&nbsp;</li></ul>

SC Customer Solutions & Process Optimization Analyst

Θέλεις να δείξεις το ταλέντο σου στην επικοινωνία, να εξελιχθείς ως επαγγελματίας και να σχεδιάσεις την καριέρα που ονειρεύεσαι;Απασχολήσου ως Σύμβουλος Εξυπηρέτησης Πελατών και γίνε το πρόσωπο της εταιρείας, προσφέροντας προσωποποιημένες λύσεις και μια μοναδική εμπειρία εξυπηρέτησης για κάθε πελάτη. Η θέση αφορά 6ωρη ή 8ωρη 5θήμερη απασχόληση, σε κυλιόμενες βάρδιες, μέσω συνεργαζόμενων με την COSMOTE eValue εταιριών.Είσαι ο ιδανικός υποψήφιος εάν…<ul><li>Έχεις ολοκληρώσει τουλάχιστον το Λύκειο και χρησιμοποιείς με άνεση Η/Υ</li><li>Επικοινωνείς με σαφήνεια και ενσυναίσθηση, δημιουργώντας θετική εμπειρία σε κάθε πελάτη</li><li>Έχεις την ικανότητα να κερδίζεις την εμπιστοσύνη ακόμα και του πιο απαιτητικού πελάτη</li></ul>Είμαστε οι ιδανικοί για εσένα διότι προσφέρουμε…<ul><li>Αρχική εκπαίδευση περίπου 3 εβδομάδων με αποδοχές for sure!</li><li>Συστηματική εκπαίδευση σε προϊόντα και υπηρεσίες Εξυπηρέτησης Πελατών</li><li>Δυνατότητα ανάπτυξης δεξιοτήτων μέσα από αμέτρητα e-trainings!</li><li>Σταθερό μηνιαίο μισθό και ασφάλιση from day 1!</li><li>Προοπτική εξέλιξης σε νέους ρόλους, σε ένα περιβάλλον που προάγει το personal growth.</li><li>Εταιρική σύνδεση κινητού &amp; προσφορές ειδικών πακέτων τηλεφωνίας for free!</li><li>Ετήσια Δωροεπιταγή σίτισης !</li></ul>

Σύμβουλος Εξυπηρέτησης Πελατών

Η&nbsp;Aποστολή&nbsp;μας είναι να χτίζουμε μια καλύτερη και βιώσιμη&nbsp;ζωή στο «σπίτι» για όλους!&nbsp;Αυτή την περίοδο αναζητούμε:&nbsp;«Customer Experience Specialist – Υπάλληλο Εξυπηρέτησης Πελατών/ Tαμείο»&nbsp;Η καθημερινότητα σου:<ul><li>Διασφαλίζεις την αξιόπιστη και αποτελεσματική διαχείριση του ταμείου</li><li>Συμβάλεις στην εξυπηρέτηση των πελατών με την ποιότητα της υποδοχής και διασφαλίζεις την ταχύτητα και την άμεση εξυπηρέτηση του πελάτη στα ταμεία</li><li>Υποστηρίζεις τις εμπορικές ενέργειες του καταστήματος και συμμετέχεις με εμπορικές δραστηριότητες (π.χ. κουπόνια, εμπορικές ενέργειες).</li><li>Συμβάλεις στη δημιουργία κλίματος συνεργασίας με μια θετική και επαγγελματική συμπεριφορά.</li></ul>Θα είναι ο τέλειος συνδυασμός αν έχεις:<ul><li>Πτυχίο ΑΕΙ/ ΤΕΙ / ΙΕΚ / Επαγγελματικής Σχολής</li><li>Καλή γνώση Αγγλικών</li><li>Καλή γνώση Η/Υ και επαφή με τις νέες τεχνολογίες</li></ul>Εμείς προσφέρουμε:<ul><li>Εξαιρετικό &amp; ασφαλές περιβάλλον εργασίας</li><li>Συνεχείς ευκαιρίες για εκπαίδευση</li><li>Ελκυστικό πακέτο αποδοχών</li><li>Επιπλέον ιατροφαρμακευτική περίθαλψη</li><li>Εταιρικές εκπτώσεις</li></ul>&nbsp;#eisai_mesa για μια συναρπαστική νέα σταδιοδρομία;Κάνε το επόμενο βήμα και έλα στην ομάδα μας!&nbsp;

Υπάλληλο Εξυπηρέτησης Πελατών/ Tαμείο (4ωρη απασχόληση )

Sales Advisors are vital to our success! Yes, you will need to be able to carry out regular tasks for the optimal store operation like delivering exceptional customer service, making sales, replenishing shelves and keeping the store clean and tidy, but there's so much more to it than that! Sales Advisors are experts in giving our customers the advice they need to live healthier, happier lives. And you will be ready for whatever question, query or lifestyle goal is thrown your way, as we make sure you complete a specialized “Qualified to Advise” training that is designed in order for you to thrive in your role! The training is challenging, but it will turn you into a health and wellness expert, ready to advise our customers on whatever they need! If you want to go on and specialize in sports, nutrition, beauty or aromatherapy, we can help you to do that too.&nbsp;The personTo be successful, we'd like you to show us that you have:&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Passion and enthusiasm for our products, nutritional supplements, natural beauty and healthy living·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Compassionate and consultative approach to customers·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Motivation to study and ability to undertake computer-based study to support the product knowledge&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;required to achieve an accredited qualification·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to work well within a team·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent communication and interpersonal skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to effectively multi-task·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Positive attitude and achievement drive·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Good knowledge of the English language, both written and verbal·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; PC skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Fulfilled military obligations (where applicable)&nbsp;Considered as an asset:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bachelor's Degree in Nutrition &amp; Dietetic Science studies or Pharmacy studies or related field·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience in sales/customer service&nbsp;We offerWe offer a competitive remuneration &amp; benefits package (bonus scheme, medical plan, etc.), extensive and continuous training, as well as exceptional opportunities to grow and develop both personally and professionally in an exciting and empowering work environment!

Sales Advisor (The Mall)

For our Nike store located in Mall of Athens, we are looking for an&nbsp;Assistant Store Manager that will report to the Store Manager&nbsp;As Assistant Store Manager, you know how to make retail personal. It’s not about transactions, it's about connections. You will focus on execution, product presentation and service, to show your team and the customer what you know - what’s great about the product and why. To that end you will assist the Store Manager by managing one or more of the store functions (sales, merchandising, operations, accounting, team management, VM etc.) or by managing a floor/business in a store.&nbsp;Your main responsibilities are:<ul><li>Collaborate with the Store Manager to inspire and motivate the team to achieve and motivate the team to achieve sales targets and KPIs.</li><li>Provide premium customer service, resolving any issues or concerns with professionalism and efficiency.</li><li>Assist in training and development initiatives to enhance team product knowledge and soft skills.</li><li>Step up in the absence of the Store Manager to ensure the store operates smoothly and efficiently.</li></ul>What We’re Looking For:<ul><li>Previous experience of at least 1-2 years as an Assistant Store Manager in structured retail context.</li><li>Knowledge of KPIs and analytical skills.</li><li>Excellent communication and interpersonal abilities, with a customer-centric mindset.</li><li>Ability to thrive in a fast-paced environment and adapt to change.</li><li>Possess team player mentality with a proactive approach to problem-solving.</li><li>Fluent in Greek and proficient in English (knowledge of other languages is considered a plus).</li></ul>What we offer:<ul><li>Competitive salary&nbsp;</li><li>Results-based incentives.</li><li>Flexibility in working hours</li><li>Initial training course and ongoing training for the development of your skills</li><li>Opportunities for career growth and professional development.</li><li>Employee discounts</li><li>Dynamic and inclusive work environment.</li></ul>&nbsp;If you are passionate about sports, customer service, and driving results, we want to hear from you! Please submit your resume and cover letter outlining your relevant experience and why you are the ideal candidate for the position of Assistant Store Manager in our Nike Store.

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