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As an Insurance Senior Specialist, you will play a crucial role in risk assessment, contract evaluation, and insurance policy management. Working closely with internal teams and external stakeholders, you will ensure adequate insurance coverage, compliance, and risk mitigation for our national and international projects.Responsibilities:&nbsp;<ul><li>Collaborate with the Group's central insurance department to ensure adequate insurance coverage for all risks associated with Hellenic Cables' operations.</li><li>Conduct in-depth analysis of tender dossiers and various contracts, identifying liability and insurance risks, including screening and drafting relevant documentation.</li><li>Serve as the primary point of contact for client inquiries regarding insurance policies.</li><li>Provide expert guidance to internal teams on insurance matters, contract law, liability law, and risk management, ensuring compliance and optimal coverage.</li><li>Negotiate and coordinate with insurance brokers and insurers to address customer concerns and ensure seamless service delivery.</li><li>Oversee both group insurance policies and project-specific coverage, obtaining quotes and maintaining up-to-date policy records.</li><li>Manage and track client claims related to work and products, liaising with insurance companies, brokers, and clients.</li><li>Maintain and update insurance databases to ensure accurate tracking of risks, policies, and claims.</li></ul>Qualifications:&nbsp;<ul><li>A Master’s degree in Finance, Law, or Business. Additional qualifications in insurance law or a strong interest in the insurance sector are a plus.</li><li>5+ years of relevant experience in the insurance industry.</li><li>Prior experience in a construction company or an EPC (Engineering, Procurement &amp; Construction) firm is highly advantageous.</li><li>Strong analytical skills with the ability to interpret and process complex tender dossiers and contracts.</li><li>Excellent communication and interpersonal skills to collaborate effectively with clients, internal teams, and external stakeholders.</li><li>Highly organized with strong multitasking abilities and keen attention to detail.</li><li>A proactive mindset, taking ownership of tasks and adapting to dynamic challenges.</li><li>In-depth knowledge of insurance products, terminology, and processes.</li><li>Fluent in English, both written and spoken.</li><li>Proficient in MS Excel.</li><li>Ability to manage workload effectively and prioritize tasks efficiently.</li></ul>&nbsp;The Company Offers:&nbsp;<ul><li>A unique opportunity to thrive in one of the pioneering companies in cable manufacturing</li><li>Competitive remuneration package</li><li>Life &amp; Health Insurance Plan</li><li>Additional Bonus, based on results</li></ul>

INSURANCE SENIOR SPECIALIST (3232)

The Mobility Operations &amp; Replacement Services Specialist is a key member of Ayvens Mobility team, acting as a brand ambassador and ensuring a seamless, efficient, and customer-focused experience. This role combines operational excellence with exceptional service delivery, managing the full lifecycle of replacement and mobility solutions while driving continuous improvement and cost optimization.Key Responsibilities:<ul><li>Deliver world-class customer service by managing the replacement process end-to-end (requests in EBS, reservations, rental agreements, handling during and after rental) in compliance with Ayvens policies and procedures.</li><li>Respond promptly to all requests logged in the CRM system or received via calls and emails.</li><li>Allocate the right vehicle to reservations based on customer needs and cost efficiency.</li><li>Create and manage transfer requests in CRM, ensuring seamless execution.</li><li>Handle driver requests for replacement vehicles and manage related workflows.</li><li>Complete administrative tasks, including daily operational lists, to support departmental efficiency.</li><li>Ensure consistent alignment with external service partners (e.g., Rent-a-Car suppliers) to maintain high-quality, cost-efficient service.</li><li>Provide on-site support at the Mobility station, assisting customers and preparing rental agreements for vehicle pick-up.</li><li>Inspect returned vehicles and update their condition in the system.</li><li>Plan and organize the next day’s schedule for vehicle preparation and delivery to customers.</li><li>Communicate professionally via phone and email, ensuring a friendly and helpful approach.</li><li>Resolve customer issues and concerns using effective service techniques and escalate when necessary.</li><li>Monitor and manage complaint handling processes, ensuring timely resolution and customer satisfaction.</li><li>Analyze operational data (fleet utilization, idle time, service timelines, etc.) to support performance evaluation.</li><li>Gather and share customer feedback to identify improvement opportunities and enhance operational performance.</li><li>Participate in cross-functional projects to streamline processes, reduce operating costs, and enhance service consistency.</li><li>Meet all agreed SLAs and KPIs, both internal and external (including Commercial and Operations departments).</li><li>Maintain compliance with internal policies and operational standards.</li><li>Operate within Ayvens methodologies, challenge existing processes, and contribute to KPI-driven improvements.</li></ul>Key Skills &amp; Qualifications<ul><li>Bachelor’s degree in Business Administration, Automotive Engineering, Logistics, or related field.</li><li>Fluency in English (written and spoken)</li><li>2+ years of experience in mobility services, fleet management, automotive operations, or leasing industry.</li><li>Strong customer service orientation with excellent communication skills.</li><li>Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.</li><li>Analytical mindset with a proactive approach to problem-solving and process improvement.</li><li>Familiarity with CRM systems and operational workflows is a plus.</li></ul>

Job Ads Compliance Specialist Maroussi, Finance

insurance senior specialist (3232)

Hellenic Cables

mobility operations & replacement services agent

Ayvens

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