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The role involves supporting German‑speaking customers through chat, phone and email, mainly regarding issues related to transactions, payments and account functionality. The focus is on accurate guidance, timely issue resolution and delivering an excellent customer experience.&nbsp;Key Responsibilities<ul><li>Provide customer support in German across chat, phone and email channels</li><li>Handle inquiries related to transactions, payments, account issues and general service functionality</li><li>Record, monitor and follow up on customer requests, ensuring accurate system updates</li><li>Deliver clear, comprehensive and reliable information to users</li><li>Collaborate with internal teams (payments, technical support, operations) for case escalation and resolution</li><li>Stay up to date with new features, processes and service updates</li></ul>&nbsp;Required Qualifications<ul><li>Excellent command of German (C1–C2)</li><li>Very good command of Greek, written and spoken</li><li>Good command of English (B2) with certification</li><li>High school diploma (Lyceum or equivalent)</li><li>Completed military obligations (for male candidates)</li><li>Familiarity with digital tools and mobile applications</li><li>Strong communication skills with an ability to understand customer needs</li><li>Problem‑solving skills and adaptability</li><li>Professionalism, patience and attention to detail</li><li>Ability to work both independently and collaboratively</li></ul>&nbsp;Desired Qualifications<ul><li>Previous experience in customer service or call center environment</li><li>Previous experience in digital payments, fintech or a similar environment</li><li>Experience using ticketing systems or CRM platforms</li></ul>&nbsp;Benefits<ul><li>Competitive monthly salary and insurance coverage from day one</li><li>Continuous training on processes, products and services</li><li>Access to an extensive e‑learning library for skill development</li><li>Career development opportunities in a growth‑oriented environment</li><li>Corporate mobile plan and preferential telephony packages</li><li>Annual meal voucher</li><li>Additional benefits through corporate partnerships</li></ul>

Customer Service Agent (German)

Θέλεις να δείξεις το ταλέντο σου στην επικοινωνία, να εξελιχθείς ως επαγγελματίας και να σχεδιάσεις την καριέρα που ονειρεύεσαι;Απασχολήσου ως Σύμβουλος Εξυπηρέτησης Πελατών και γίνε το πρόσωπο της εταιρείας, προσφέροντας προσωποποιημένες λύσεις και μια μοναδική εμπειρία εξυπηρέτησης για κάθε πελάτη. Η θέση αφορά 6ωρη ή 8ωρη 5θήμερη απασχόληση, σε κυλιόμενες βάρδιες, μέσω συνεργαζόμενων με την COSMOTE eValue εταιριών.Είσαι ο ιδανικός υποψήφιος εάν…<ul><li>Έχεις ολοκληρώσει τουλάχιστον το Λύκειο και χρησιμοποιείς με άνεση Η/Υ</li><li>Επικοινωνείς με σαφήνεια και ενσυναίσθηση, δημιουργώντας θετική εμπειρία σε κάθε πελάτη</li><li>Έχεις την ικανότητα να κερδίζεις την εμπιστοσύνη ακόμα και του πιο απαιτητικού πελάτη</li></ul>Είμαστε οι ιδανικοί για εσένα διότι προσφέρουμε…<ul><li>Αρχική εκπαίδευση περίπου 3 εβδομάδων με αποδοχές for sure!</li><li>Συστηματική εκπαίδευση σε προϊόντα και υπηρεσίες Εξυπηρέτησης Πελατών</li><li>Δυνατότητα ανάπτυξης δεξιοτήτων μέσα από αμέτρητα e-trainings!</li><li>Σταθερό μηνιαίο μισθό και ασφάλιση from day 1!</li><li>Προοπτική εξέλιξης σε νέους ρόλους, σε ένα περιβάλλον που προάγει το personal growth.</li><li>Εταιρική σύνδεση κινητού &amp; προσφορές ειδικών πακέτων τηλεφωνίας for free!</li><li>Ετήσια Δωροεπιταγή σίτισης !</li></ul>

Σύμβουλος Εξυπηρέτησης Πελατών

We are now Hiring and we are growing our team!&nbsp;Guest Experience Facilitator / Receptionist(Full- Time or Part-Time employment)&nbsp;As an Xplore Guest Experience Facilitator/Receptionist, you will engage with visitors, encouraging them to learn and discover through play, while promoting interaction with the various experience areas within XPLORE (science, adventure and oceans).&nbsp;This is a key role for Xplore, where you need to ensure that everyone has a memorable and, mostly, safe visit.&nbsp;Our Facilitators are responsible for the following aspects:&nbsp;<ul><li>Engage with visitors and help them to discover all elements of XPLORE, encouraging them to learn through our interactive activities and events</li><li>Act as a receptionst, when needed, handle cash and receive income from admission and retail facilities</li><li>Have some basic first aid knowledge and skills, ideally with a relevant certificate</li><li>Facilitate birthday parties (mostly during weekends) and school visits (in school days)</li><li>Assist the Operations Manager and Supervisors in optimizing marketing opportunities and income generation</li><li>Cooperate with the team to promote and maintain an excellent customer experience</li><li>Maintain operational efficiency and safeguard safety and health rules!</li></ul>&nbsp;You will be a successful candidate for this job opening, if you can identify yourself with the following criteria:&nbsp;Required Skills, Knowledge and Experience:&nbsp;<ul><li>About two years of relevant professional experience in working with visitors in a leisure, visitor attraction or in a related environment</li><li>Ability to communicate efficiently with visitors and colleagues</li><li>Any experience of retail, F&amp;B and “front of house” skills will be appreciated</li><li>Experience in facilitating events &amp; working with children, such as in birthday parties</li><li>Lead by example to inspire a high level of quality service among the XPLORE team</li><li>Flexibility with working hours- please note that shift work is required. You can apply either for a full time (8 hours) or a part time employment (4 hours), however, your availability in afternoon and weekends is important.</li></ul>&nbsp;On the personal side, you are characterized with…&nbsp;<ul><li>Enthusiasm &amp; creativity</li><li>A sound judgement and clear decision- making skills</li><li>Team spirit with a positive and flexible attitude</li><li>Commitment to developing an amazing and safe visitor attraction</li></ul> &nbsp;&nbsp;We are looking for talented new colleagues, thus, we offer:&nbsp;<ul><li>A creative and safe working environment</li><li>A competitive compensation package according to professional experience, combined with additional benefits (such as private insurance)</li><li>An exceptional opportunity to work in and develop one of the most challenging Companies in Greece!</li></ul>&nbsp;&nbsp;We are an Equal Opportunity Employer. We do not discriminate in any employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition or disability, or any other legally protected status. Our premises have been especially designed to be accessible to people with disabilities.

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customer service agent (german)

Cosmote e-Value

σύμβουλος εξυπηρέτησης πελατών

Cosmote e-Value

xplore guest experience facilitator / receptionist (541)

LAMDA Development S.A.

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