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Intellectica is recruiting an experienced&nbsp;Dispatch Manager&nbsp;on behalf of a dynamic and well-established freight forwarding company specializing in road logistics solutions across Greece and key markets. The role is based in Thessaloniki, Greece, and reports directly to the CEO. The ideal candidate will be responsible for overseeing and optimizing daily transportation planning and dispatch operations.Key activities and responsibilities of this role include:<ul><li>Managing end-to-end freight forwarding operations by ensuring smooth coordination of shipments, from planning and execution to delivery</li><li>Planning and dispatching daily transport schedules for road freight operations, ensuring timely and cost-efficient deliveries</li><li>Monitoring transport progress and updating internal systems to reflect accurate movement statuses</li><li>Communicating proactively with customers regarding schedules, delays, and delivery confirmations</li><li>Managing and maintaining transport documentation, waybills, and compliance with regulatory requirements</li><li>Collaborating with internal departments such as customer service and accounting to streamline processes</li><li>Identifying and addressing any deviations from planned routes or service standards</li><li>Contributing to continuous improvement initiatives aimed at enhancing dispatch efficiency and customer satisfaction</li></ul>&nbsp;Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field</li><li>Professional certifications in logistics or supply chain management are advantageous</li><li>Minimum of&nbsp;5 years&nbsp;of experience in a dispatch or transport coordination role within the freight forwarding or logistics sector</li><li>Familiarity with international trade regulations, customs procedures, and compliance requirements</li><li>Strong understanding of road freight operations, routing, and transport regulations</li><li>Proficiency in Microsoft Office (Word, Excel) and experience with ERP and CRM systems</li><li>Fluency in English and Greek</li></ul>Core competencies of a successful candidate:<ul><li>Ability to evaluate complex data sets, derive insights, and make informed decisions to optimize operations</li><li>Exceptional interpersonal, negotiation, and presentation skills for interacting with diverse stakeholders</li><li>A deep understanding of customer needs and the ability to deliver superior service</li><li>Keen understanding of market dynamics and a strong focus on identifying and seizing growth opportunities</li><li>Comfortable working in a dynamic, fast-paced environment with changing priorities</li><li>Excellent organizational skills with the ability to manage multiple tasks efficiently</li></ul>

Dispatch Manager int-0321

Provide on-site warehouse support across locations (potential travel up to approx. 50%), ensuring adherence to Group SOPs for receiving, storage, picking, returns, waste management, and BOH flows.Lead WMS-related activities, including configuration, testing, rollout of new modules, and serving as the key point of contact for issues alongside Central Warehousing, Master Data, and IT.Train, guide, and monitor local teams on demand planning, re-ordering processes, inventory management, and overall operational accuracy, proposing process improvements where needed.Collaborate with Master Data &amp; Procurement teams to ensure data accuracy and consistency, while assessing warehouse capacity, layout, and storage utilization and recommending improvements for new openings or upgrades.Oversee inventory control processes, support periodic physical counts, ensure compliance with FIFO/FEFO, hygiene and audit standards (ISO, HACCP), and contribute to the development of KPI and performance reporting.Support warehouse managers in people-related matters (hiring, training, team development) while driving continuous improvement initiatives and integrating new technologies and best practices across warehouse operations.What will you bring?Bachelor’s degree in Supply Chain, Logistics, Business Administration, or a related field, with at least 3 years of experience in a similar role (hospitality and multi-site warehousing experience considered an advantage).Proficiency in ERP systems, Microsoft Office, and advanced Excel, with good basic data analysis and reporting capabilities.Understanding of LEAN principles, process mapping, and continuous improvement methodologies.Demonstrated ability in internal and external relationship management, with strong communication and training skills for supporting cross-functional teams.Problem-solving, structured thinking, and decision-making abilities, capable of addressing operational challenges effectively.Ability to work both independently and collaboratively in a fast-paced environment; fluent in English.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.Grow&nbsp;Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Private health insuranceFlexible working model

Job Ads Operations Manager Μακεδονία, Warehouse / Logistics

dispatch manager int-0321

Intellectica

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