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Ως Front Office Manager, θα βρίσκεστε στο επίκεντρο της εμπειρίας του επισκέπτη, ηγούμενοι των ομάδων που διαμορφώνουν τις πρώτες εντυπώσεις και τις πιο αξέχαστες στιγμές της διαμονής.Θα έχετε την πλήρη ευθύνη της λειτουργίας του Front Office, διασφαλίζοντας ότι κάθε άφιξη, κάθε επαφή και κάθε αναχώρηση αντανακλά τα υψηλά πρότυπα ενός περιβάλλοντος πολυτελούς φιλοξενίας. Ο ρόλος συνδυάζει την άριστη λειτουργική οργάνωση με την ουσιαστική ηγεσία ανθρώπων, δημιουργώντας μια κουλτούρα εξυπηρέτησης που είναι φυσική, προσωπική και αυθεντική.Σε στενή συνεργασία με το Τμήμα Λειτουργιών του Ξενοδοχείου και όλα τα βασικά τμήματα, θα εξασφαλίζετε την ομαλή καθημερινή λειτουργία, ενώ παράλληλα θα αναβαθμίζετε συνεχώς την εμπειρία του επισκέπτη.&nbsp;Η Ζωή μέσα στο ΞενοδοχείοΤο Front Office είναι το σημείο όπου το ξενοδοχείο «ζωντανεύει». Κάποιες ημέρες κυλούν με σταθερό ρυθμό — οι αφίξεις εξελίσσονται ομαλά, οι επισκέπτες είναι ικανοποιημένοι και οι ομάδες λειτουργούν αρμονικά. Άλλες ημέρες είναι πιο απαιτητικές — υψηλή πληρότητα, ειδικά αιτήματα, αλλαγές της τελευταίας στιγμής ή ευκαιρίες για να μετατραπεί μια πρόκληση σε μια αξέχαστη εμπειρία.Μέσα σε αυτό το δυναμικό περιβάλλον, θα είστε ορατός ηγέτης — καθοδηγώντας την ομάδα με σιγουριά, θέτοντας τον τόνο της ποιοτικής εξυπηρέτησης και διασφαλίζοντας ότι κάθε επισκέπτης νιώθει πραγματικά ευπρόσδεκτος.&nbsp;Κύριες Αρμοδιότητες<ul><li>Εποπτεία της συνολικής λειτουργίας του Front Office, συμπεριλαμβανομένων της Υποδοχής, του Concierge και των Υπηρεσιών Επισκεπτών</li><li>Ηγεσία, εκπαίδευση και έμπνευση της ομάδας Front Office για την παροχή υψηλού επιπέδου, εξατομικευμένης εξυπηρέτησης</li><li>Διασφάλιση ομαλής διαδικασίας check-in και check-out, διαχείριση κρατήσεων και κατανομής δωματίων</li><li>Διαρκής παρουσία στον χώρο υποδοχής, με ενεργή επαφή με τους επισκέπτες και άμεση αντιμετώπιση των αναγκών τους</li><li>Παρακολούθηση της ανατροφοδότησης των επισκεπτών, διαχείριση παραπόνων με επαγγελματισμό και εφαρμογή βελτιώσεων</li><li>Στενή συνεργασία με τα τμήματα Ορόφων, Επισιτιστικών Τμημάτων, Πωλήσεων και λοιπά τμήματα για μια ενιαία εμπειρία φιλοξενίας</li><li>Κατάρτιση και διαχείριση του προϋπολογισμού του τμήματος, με στόχο τον έλεγχο κόστους και την αποδοτική λειτουργία</li><li>Διασφάλιση της τήρησης των πολιτικών του ξενοδοχείου, καθώς και των κανονισμών υγείας και ασφάλειας</li></ul>&nbsp;Η Μοναδικότητά σας είναι ΚαλοδεχούμενηΠιστεύουμε ότι οι επιτυχημένοι Front Office Managers δεν είναι μόνο άριστοι επαγγελματίες, αλλά και οικοδεσπότες, μέντορες και λύτες προβλημάτων. Αν σας εμπνέει η άμεση επαφή με τον επισκέπτη, απολαμβάνετε την ηγεσία ομάδων και σας κινητοποιεί η δημιουργία αξέχαστων εμπειριών, θα ταιριάξετε απόλυτα στην ομάδα μας.Αναζητούμε κάποιον που:<ul><li>Διαθέτει αποδεδειγμένη εμπειρία ως Front Office Manager ή σε αντίστοιχη διοικητική θέση σε ξενοδοχεία πολυτελείας</li><li>Διακρίνεται για τις ηγετικές του ικανότητες, την οργανωτικότητα και την αποτελεσματική διαχείριση πολλαπλών εργασιών</li><li>Έχει άριστη γνώση συστημάτων PMS (κατά προτίμηση Protel)</li><li>Διαθέτει εξαιρετικές επικοινωνιακές και οργανωτικές δεξιότητες</li><li>Μιλά άπταιστα Αγγλικά</li><li>Έχει αυθεντικό πάθος για την παροχή υψηλού επιπέδου φιλοξενίας</li></ul>&nbsp;Γιατί να Ενταχθείτε στην Ομάδα μας<ul><li>Υποστηρικτικό και συνεργατικό εργασιακό περιβάλλον</li><li>Προοπτικές επαγγελματικής εξέλιξης σε έναν δυναμικά αναπτυσσόμενο ξενοδοχειακό όμιλο</li><li>Ανταγωνιστικό πακέτο αποδοχών και παροχών</li><li>Παροχή διαμονής (για resort μονάδες) και γευμάτων</li></ul>&nbsp;

Front Office Manager

As a Front Office Supervisor at Miraggio Thermal Spa Resort you will be responsible for overseeing the daily operations of the front desk and ensuring a seamless and exceptional experience for our guests. Your leadership and problem-solving skills will play a pivotal role in maintaining high service standards, managing the front office team, and providing excellent guest service.Key Responsibilities:<ul><li>Team Leadership: Supervise, train, and motivate the front office staff, ensuring they provide outstanding guest service, and meet performance goals and standards.</li><li>Guest Services: Lead by example in delivering exceptional guest services, handling check-in, check-out, reservations, and guest inquiries efficiently and professionally.</li><li>Shift Management: Oversee daily operations by managing staff schedules, ensuring coverage, and coordinating shift changes. Maintain a well-organized and efficient front desk operation.</li><li>Guest Issues Resolution: Address and resolve guest concerns, complaints, or special requests promptly and professionally, finding appropriate solutions while adhering to hotel policies.</li><li>Cash Handling: Oversee financial transactions, ensuring accuracy, compliance, and proper cash balancing at the end of each shift.</li><li>Training and Development: Provide ongoing training and support to front office staff, ensuring they are well-informed and capable of handling guest inquiries and challenges effectively.</li><li>Report Preparation: Assist in preparing daily reports, occupancy forecasts, and financial summaries. Maintain accurate records.</li><li>Collaboration: Foster effective communication and collaboration between the front office team and other hotel departments, such as housekeeping, maintenance, and food and beverage, to enhance guest experiences.</li><li>Safety and Security: Uphold the hotel's safety and security protocols, ensuring the well-being of guests and staff.</li><li>Front Desk Maintenance: Ensure the front desk area is clean, organized, and equipped with necessary supplies, brochures, and information for guests.</li></ul>&nbsp;Qualifications:<ul><li>Bachelor's degree (Hospitality or related field – AEI or TEI, National or International).</li><li>2-3 years minimum experience in a similar position , leadership in hospitality strongly required.</li><li>Excellent knowledge of Greek and English languages. Third language will be considered accordingly.</li><li>Strong communication (both verbal and written), negotiation and administrative skills.</li><li>Ability to prioritize tasks, work under pressure with provided resources, manage workload using own initiative and sufficiently cover a multitask position.</li><li>High knowledge of Protel/CRS/PMS revenue management and MS office are considered a must.</li><li>Flexibility to work in shifts, including evenings, weekends, and holidays.</li></ul>&nbsp;Additional Information: We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.If you are a dedicated hospitality professional with leadership skills join our team and be part of our journey towards excellence!

Front office Supervisor

The Quality Assurance Officer supports the implementation, monitoring, and documentation of the resort’s quality systems, ensuring compliance with ISO and HACCP requirements. The role focuses on day-to-day quality checks, reporting, and supporting the Quality Manager in maintaining a culture of continuous improvement.&nbsp;Key Responsibilities:<ul><li>Support the implementation and maintenance of quality assurance systems (ISO 9001, ISO 22000, ISO 14001).</li><li>Perform regular checks and monitoring activities across all departments (e.g., Housekeeping, Kitchen, F&amp;B, Front Office) according to established procedures.</li><li>Record non-conformities and assist in the follow-up of corrective and preventive actions.</li><li>Develop, recommend and monitor corrective and preventive actions</li><li>Assist in verifying the effectiveness of corrective actions.</li><li>Maintain documentation and records related to QA processes, internal audits, and daily inspections.</li><li>Support in investigating customer complaints by gathering data and preparing reports.</li><li>Assist in identifying operational areas requiring improvement and report observations.</li><li>Support training activities by preparing materials, attendance lists, a</li><li>Support on-site audits conducted by external providers</li></ul>&nbsp;Qualifications:<ul><li>Bachelor's degree (National or International university/ AEI or TEI).</li><li>Minimum 1 year of experience in a similar role or a quality-related position (hospitality experience will be considered an asset).</li><li>Excellent command of Greek and English; third language will be an asset.</li><li>Strong communication and teamwork skills.</li><li>High attention to detail, consistency in following procedures, and organizational ability.</li><li>Ability to prioritize tasks, work under pressure with provided resources, manage workload using own initiative and sufficiently cover a multitask position.</li><li>Basic knowledge of ISO standards and HACCP is preferred but not mandatory.</li><li>Proficiency in MS Office (Word, Excel, PowerPoint).</li></ul>&nbsp;Additional Information: We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.

Quality Assurance Officer

As a Front Office Agent at Miraggio Thermal Spa Resort you play a vital role in providing exceptional guest experiences. You are the first point of contact for our guests and are responsible for creating a warm, welcoming, and efficient environment in the hotel's front office. Your primary goal is to ensure a seamless check-in and check-out process while delivering outstanding guest experience.Key Responsibilities:<ul><li>Guest Check-In and Check-Out:&nbsp;Greet guests with a friendly and professional demeanor. Assist guests with the check-in and check-out process, ensuring accuracy and efficiency. Handle guest inquiries and requests promptly and courteously.</li><li>Reservation Management:&nbsp;Verify and confirm guest reservations accurately.</li><li>Payment Processing:&nbsp;Collect and process payments, issue invoices, and maintain a balanced cash drawer. Ensure all financial transactions are conducted securely and in compliance with hotel policies.</li><li>Information and Assistance:&nbsp;Provide guests with information about hotel facilities, services, local attractions, and dining options. Offer recommendations and assistance to enhance their stay.</li><li>Telephone and Email Communication:&nbsp;Answer phone calls, respond to emails, and transfer calls to appropriate departments. Handle reservations, inquiries, and requests via phone and email.</li><li>Problem Resolution:&nbsp;Address and resolve guest issues and complaints professionally, ensuring guest satisfaction while adhering to hotel policies and procedures.</li><li>Safety and Security:&nbsp;Monitor and maintain the security of the front desk area, ensuring the safety and privacy of guests. Follow hotel security and emergency procedures.</li><li>Administrative Duties:&nbsp;Complete administrative tasks, such as filing, record-keeping, and updating guest information.</li><li>Collaboration:&nbsp;Work closely with other hotel departments, including housekeeping, maintenance, and food and beverage, to ensure seamless guest experiences.</li></ul>&nbsp;Qualifications:<ul><li>Bachelor's degree (National or International university/ AEI or TEI)</li><li>1 year minimum experience on similar position, leadership in hospitality strongly required.</li><li>Excellent knowledge of Greek and English languages. Third language will be considered accordingly.</li><li>Exceptional communication (both verbal and written), negotiation and administrative skills.</li><li>Ability to prioritize tasks, work under pressure with provided resources, manage workload using own initiative and sufficiently cover a multitask position.</li><li>High knowledge of Protel/CRS/PMS revenue management and MS office are considered a must.</li><li>Availability to work in shifts, including evenings, weekends, and holidays.</li></ul>&nbsp;Additional Information:&nbsp;We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.If you are dedicated to delivering exceptional guest experiences join our team and be part of our journey towards excellence!&nbsp;All resumes will be handled with discretion. Only those who possess the above-mentioned requirements will qualify for an interview and be contacted in due time.We respect your privacy by adhering to the European Union General Data Protection Regulation (GDPR).

Front office Agent

As a Guest Relations Agent at&nbsp;Miraggio Thermal Spa Resort you are the first point of contact for our guests, dedicated to ensuring their comfort and satisfaction. Your role is to create memorable guest experiences by offering personalized assistance and addressing guest inquiries and concerns promptly and professionally.Key Responsibilities:<ul><li>Guest Welcome and Assistance:&nbsp;Warmly welcome guests upon their arrival and assist with the check-in process. Provide information about the hotel's amenities, services, and local attractions.</li><li>Guest Engagement:&nbsp;Establish a positive and lasting relationship with guests, actively listening to their needs and preferences, and delivering personalized services and recommendations to enhance their stay.</li><li>Problem Resolution:&nbsp;Address guest inquiries, concerns, or complaints promptly, finding suitable solutions and escalating issues, when necessary, all while adhering to hotel policies.</li><li>Special Requests:&nbsp;Ensure that special guest requests, such as room preferences, amenities, and services, are met to create exceptional experiences.</li><li>Concierge Services:&nbsp;Offer guidance and information about local dining, entertainment, and transportation options. Make reservations and bookings for guests as required.</li><li>Loyalty Programs:&nbsp;Enroll guests in loyalty programs, explaining the benefits and actively promoting the hotel's services and amenities.</li><li>Communication:&nbsp;Maintain effective communication with other hotel departments, including the front office, housekeeping, maintenance, and dining, to coordinate guest requests and enhance guest experiences.</li><li>Safety and Security:&nbsp;Uphold the hotel's safety and security protocols, ensuring the well-being of guests and staff.</li><li>Feedback Collection:&nbsp;Solicit and collect guest feedback through surveys and direct interactions, conveying comments and concerns to the Guest Relations Manager for analysis and improvement.</li></ul>&nbsp;Qualifications:<ul><li>Bachelor's degree (National or International university/ AEI or TEI)</li><li>1 year minimum experience on similar position , leadership in hospitality strongly required</li><li>Excellent knowledge of Greek and English languages. Third language will be considered accordingly</li><li>Exceptional communication (both verbal and written), negotiation and administrative skills</li><li>Ability to prioritize tasks, work under pressure with provided resources, manage workload using own initiative and sufficiently cover a multi task position</li><li>High knowledge of Protel/CRS/PMS revenue management and MS office are considered a must</li><li>Availability to work in shifts, including evenings, weekends, and holidays</li></ul>&nbsp;Additional Information:&nbsp;We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.If you are dedicated to delivering exceptional guest experiences join our team and be part of our journey towards excellence!&nbsp;All resumes will be handled with discretion. Only those who possess the above-mentioned requirements will qualify for an interview and be contacted in due time.We respect your privacy by adhering to the European Union General Data Protection Regulation (GDPR).

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