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Η γαλακτοβιομηχανία ΔΩΔΩΝΗ ΑΕ αναζητά Exports Customer Support Assistant για να ενταχθεί στην ομάδα μας στη Θεσσαλονίκη.Περιγραφή Θέσης<ul><li>Διαχείριση και εφαρμογή εικαστικών</li><li>Διαχείριση και εφαρμογή ετικετών</li><li>Υποστήριξη στην διοργάνωση εκθέσεων</li><li>Διεκπεραίωση των καθημερινών αιτημάτων των πελατών</li><li>Υποστήριξη του Τμήματος Εξαγωγών</li><li>Επικοινωνία με τα Τμήματα Προμηθειών, Παραγωγής, QA και Αποθήκης</li></ul>&nbsp;Κύριες Αρμοδιότητες<ul><li>Εκτέλεση των εργασιών που ανατίθενται από τον the Customer Service Executive και τον Exports Director, τηρώντας τις προθεσμίες</li><li>Παρακολούθηση projects που έχουν ανατεθεί από την αρχή μέχρι το τέλος</li><li>Εφαρμογή των αλλαγών και των διαδικασιών που συμφωνήθηκαν και ανατέθηκαν από τον Executive and Exports Director</li><li>Εργασίες back office</li></ul>&nbsp;Προσόντα/Εμπειρία/Ικανότητες<ul><li>Ομαδικότητα, multi-tasking, επικοινωνιακές δεξιότητες, οργανωτικότητα, προσοχή στη λεπτομέρεια, αναλυτικότητα, ταχύτητα, γρήγορη εκμάθηση</li><li>Πτυχίο Πανεπιστημίου (Management / Marketing / International Business)</li><li>Σχετική εμπειρία θα θεωρηθεί πλεονέκτημα</li><li>Άριστη γνώση του Microsoft Office (ειδικά Excel)</li><li>Ξένες γλώσσες: Η άριστη γνώση Αγγλικών είναι υποχρεωτική ενώ επιπλέον γλώσσες θεωρούνται πλεονέκτημα</li></ul>

Exports Customer Support Assistant

Intellectica is seeking a motivated and dynamic Head of Commercial &amp; Buying on behalf of a rapidly expanding retail chain specializing in convenience goods and take-away coffee. With a strong presence in Northern Greece, the company is committed to delivering high-quality service and building strong franchise partnerships. As part of its continued evolution, the successful candidate will play a key role at the company’s headquarters in Thessaloniki. Reporting directly to the Managing Director, this strategic role will lead commercial operations and supplier negotiations across a network of over 100+ stores, acting as a key business partner to senior leadership.Key activities and responsibilities of this role include:<ul><li>Lead the development and execution of central buying strategies across FMCG and convenience product categories, ensuring competitive commercial terms and supplier alignment</li><li>Represent the company in high-level negotiations with supplier executives (Commercial Directors, CEOs), securing long-term partnerships and favorable pricing structures</li><li>Act as the Managing Director’s commercial counterpart, supporting strategic decision-making and relieving operational workload through proactive ownership of buying processes</li><li>Define and implement category strategies that balance assortment, margin optimization, and innovation across the network</li><li>Manage key supplier relationships through regular business reviews, evaluating performance, service levels, and innovation potential</li><li>Negotiate new contracts and renewals, ensuring compliance with quality, ethical, and operational standards</li><li>Monitor market and pricing trends, identifying opportunities for cost optimization and competitive advantage</li><li>Conduct quarterly category reviews to identify delisting opportunities, introduce new products, and adjust assortments based on performance data and consumer trends</li><li>Participate in layout planning and procurement for new store openings, adapting shelf configurations and product placement based on commercial strategy</li><li>Support franchisees by ensuring consistent application of central agreements, resolving commercial issues, and acting as their main point of contact for buying-related matters</li><li>Coordinate with internal departments (legal, operations, marketing, logistics) to ensure smooth implementation of commercial agreements and product layouts across new and existing stores</li><li>Lead and mentor the commercial coordination team, ensuring effective execution of supplier agreements, product updates, and in-store rollouts</li><li>Prepare clear and data-driven reports to inform senior leadership on supplier metrics, category trends, and strategic recommendations</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s Degree in Business Administration, Economics, or a related field</li><li>At least 10 years of work experience in retail buying, ideally within the supermarket, convenience retail, or F&amp;B sectors</li><li>Experience managing teams and coordinating cross-functional commercial activities</li><li>Proven track record in supplier negotiations, retail pricing, and commercial strategy</li><li>Strong commercial acumen with the ability to analyze financial data and KPIs</li><li>Familiarity with ERP (Atlantis is preferred but not mandatory) and Commercial Systems (Retail Studio is preferred but not mandatory)</li><li>Proficient use of MS Office</li><li>Fluent in Greek and English</li><li>Willingness and ability to travel occasionally within the region</li></ul>Core competencies of a successful candidate:<ul><li>Excellent communication and negotiation skills</li><li>Discreet and trustworthy with high accountability</li><li>Commercially astute and negotiation-savvy</li><li>Hands-on, proactive, and solution-oriented</li><li>Supportive team leader and collaborator</li><li>Comfortable in fast-paced, evolving environments</li><li>Taking initiative and working effectively under pressure</li></ul>Apply Now

Job Ads Marketing Director Μακεδονία, Other

exports customer support assistant

ΔΩΔΩΝΗ

head of commercial & buying int-0427

Intellectica

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