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Aoristou

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Internship

FullTime

OnSite

Mission:As an Assistant Housekeeping Manager, you will ensure our guests&nbsp;enjoy unparalleled privacy and comfort by engaging your team.Management:&nbsp;Onboarding process for the new joiners. Train and mentor, your team according to company standards. Prepare daily schedules and work shifts. Communicate and collaborate with other hotel departments to enhance the guest experience.Supervision:&nbsp;Ensure that all cleaning procedures and methods adhere to company standards. Inspect and report any damage or deterioration in rooms and common areas. Supervise the cleaning of&nbsp;rooms and common areas.What will you bring?Previous experience as an Assistant Housekeeping Manager, preferably in a&nbsp;hotel environment.Fluency in English.Hotel Management and Tourism degree would be a plus.Ability to cope under pressure and deliver excellent service results in a high-paced luxury environment.Friendly and passionate personality, capable of seeing value in everyone and everything.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.GrowHave room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Accommodation &amp; daily transportation.Full board meals.Departmental training.

Assistant Housekeeping Manager

As a Beach Manager at Miraggio Thermal Spa Resort you play a crucial role in ensuring the safe, enjoyable, and efficient operation of the beach area. You are responsible for managing beach staff, guest services, and maintaining the overall quality of beach experience. Your goal is to create a welcoming and memorable environment for guests while upholding safety and environmental regulations.Key Responsibilities:<ul><li>Staff Management: Recruit, train, supervise, and schedule beach staff. Provide coaching, guidance, and performance feedback to maintain a professional and motivated team.</li><li>Guest Services: Welcome guests to the beach, answer inquiries, and provide information about beach amenities, activities, and safety guidelines. Ensure guests have an enjoyable and memorable beach experience.</li><li>Beach Maintenance: Oversee cleanliness and organization of the beach area, ensuring that equipment, sunbeds, umbrellas, and facilities are well-maintained and presentable.</li><li>Environmental Stewardship: Promote and enforce environmental policies to protect the beach and marine life, including the removal of litter, waste management, and adherence to local environmental regulations.</li><li>Emergency Response: Act as the point of contact during emergencies, including water rescues, medical incidents, and natural disasters. Coordinate with other hotel departments and follow established emergency protocols.</li><li>Guest Feedback: Solicit and collect guest feedback on beach services and experiences. Analyze feedback to identify areas for improvement and implement changes as needed.</li></ul>Qualifications:<ul><li>Bachelor's degree in hospitality, tourism, or a related field is preferred.</li><li>Previous experience in beach management or a similar role in the hospitality or resort industry.</li><li>Minimum 2 years of experience in similar position , leadership in hospitality strongly required</li><li>Excellent knowledge of Greek and English languages. Third language will be considered accordingly.</li><li>Exceptional communication</li><li>Familiarity with POS (Point of Sale) systems for order processing and cash handling.</li><li>Ability to prioritize tasks, work under pressure with provided resources, manage workload using own initiative and sufficiently cover a multitask position.</li><li>Availability to work in shifts, including evenings, weekends, and holidays.</li></ul>&nbsp;Additional Information: We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.If you are a dedicated and experienced professional in the hospitality sector, with a passion for guest service, join our team and be part of our journey towards excellence!

Beach Manager

The Assistant Housekeeping Manager is responsible for assisting the Housekeeping Manager in the overall operation and management of the housekeeping department. They ensure that the highest level of cleanliness and guest satisfaction is maintained in all areas of the property.Key Responsibilities:<ul><li>Staff Supervision:&nbsp;Assist in recruiting, training, and supervising housekeeping staff. Provide ongoing guidance, support, and performance evaluations.</li><li>Inventory Management:&nbsp;Oversee the inventory of cleaning supplies, linens, and amenities. Place orders for supplies as needed and ensure efficient usage to minimize waste.</li><li>Cleaning Standards:&nbsp;Ensure that all guest rooms, public areas, and back-of-house areas are cleaned and maintained to the established standards. Address any cleanliness or maintenance issues promptly.</li><li>Scheduling:&nbsp;Assist in creating and managing work schedules for the housekeeping staff to ensure adequate coverage while managing labor costs efficiently.</li><li>Quality Control:&nbsp;Conduct regular inspections to verify that cleaning and maintenance tasks are completed correctly and that rooms are ready for guest occupancy.</li><li>Guest Satisfaction:&nbsp;Monitor guest feedback and reviews related to housekeeping services and take appropriate actions to address concerns or complaints promptly.</li><li>Safety and Compliance: Ensure compliance with health and safety regulations, as well as the hotel's housekeeping policies and procedures. Maintain a safe work environment for the housekeeping team.</li><li>Staff Training:&nbsp;Assist in providing training and development opportunities to staff, including safety procedures, cleaning techniques, and customer service skills.</li><li>Communication:&nbsp;Collaborate with other departments, such as maintenance and front desk, to coordinate efforts and address any housekeeping-related issues or guest requests.</li><li>Reports and Documentation:&nbsp;Prepare reports on housekeeping operations, including occupancy rates, supply usage, and maintenance issues. Maintain accurate records and documentation.</li></ul>&nbsp;&nbsp;Qualifications:<ul><li>High school diploma or equivalent; a bachelor's degree in hospitality management or a related field is a plus.</li><li>Prior experience in housekeeping, with at least 2-3 years in a supervisory or managerial role.</li><li>Strong leadership and communication skills.</li><li>Knowledge of housekeeping procedures, cleaning techniques, and safety standards.</li><li>Familiarity with housekeeping software and basic computer skills.</li><li>Attention to detail and a commitment to delivering high-quality service.</li><li>Ability to work under pressure and adapt to a dynamic, fast-paced environment.</li></ul>&nbsp;Additional Information:&nbsp;We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.If you are passionate about housekeeping join&nbsp;our team and be part of our journey towards excellence!&nbsp;All resumes will be handled with discretion. Only those who possess the above-mentioned requirements will qualify for an interview and be contacted in due time.We respect your privacy by adhering to the European Union General Data Protection Regulation (GDPR).

As a Pool Boy at Miraggio Thermal Spa Resort, you will be responsible for maintaining the cleanliness, safety, and functionality of the pool and its surrounding areas. You will also support poolside operations and provide courteous assistance to guests, contributing to an exceptional resort experience.&nbsp;Key Responsibilities:<ul><li>Clean and maintain the pool to ensure water quality and safety standards.</li><li>Maintain cleanliness of the pool area, including decks, chairs, and loungers</li><li>Report any maintenance or safety issues to management</li><li>Assist with setting up and taking down poolside furniture and equipment as needed</li><li>Provide friendly and helpful customer service to pool users, addressing inquiries or concerns.</li></ul>Qualifications:<ul><li>Previous experience in pool maintenance preferred but not required</li><li>Ability to work independently, manage tasks efficiently, and maintain a high standard of cleanliness.</li><li>Strong attention to detail and reliability.</li><li>Good physical condition and ability to perform manual labor</li></ul>Additional Information: We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.If you are dedicated to delivering exceptional guest experiences join our team and be part of our journey towards excellence!

Pool boy

As a Restaurant Manager at Miraggio Thermal Spa Resort you are responsible for overseeing the daily operations of the restaurant, ensuring exceptional service, and providing guests with a memorable dining experience. Your role involves managing the restaurant team, maintaining quality standards, and optimizing profitability.Key Responsibilities:<ul><li>Staff Management:&nbsp;Recruit, train, schedule, and supervise restaurant staff, including servers, hosts/hostesses, and bartenders. Provide leadership, coaching, and performance feedback to maintain a professional and motivated team.</li><li>Guest Services:&nbsp;Ensure the delivery of exceptional guest service by overseeing the greeting, seating, and service of guests. Address guest concerns and ensure their dining experience meets or exceeds expectations.</li><li>Quality Assurance:&nbsp;Maintain the highest standards of food and beverage quality, presentation, and service. Monitor food preparation and presentation, ensuring consistency and adherence to menu specifications.</li><li>Order and Inventory Management:&nbsp;Oversee ordering, inventory control, and supplier relationships to manage costs effectively while maintaining product quality and availability.</li><li>Financial Management:&nbsp;Prepare and manage the restaurant's budget, monitor expenses, and maximize revenue. Handle cash and credit card transactions, maintain accurate financial records, and ensure proper cash handling procedures.</li><li>Menu and Beverage Knowledge: Stay updated on menu items, daily specials, wine selections, and cocktail offerings. Describe and recommend menu items and beverages to guests.</li><li>Table Maintenance:&nbsp;Maintain a clean and well-organized dining area, including table setup and resetting, cleanliness, and appropriate tableware and condiments.</li><li>Safety and Compliance:&nbsp;Ensure the restaurant's compliance with health and safety regulations, food safety standards, and responsible alcohol service. Address safety concerns and emergencies effectively.</li><li>Guest Feedback:&nbsp;Solicit and collect guest feedback on the dining experience. Analyze feedback to identify areas for improvement and implement changes as needed.</li></ul>&nbsp;Qualifications:<ul><li>Bachelor's degree in hospitality, tourism, or a related field is preferred.</li><li>Previous experience in restaurant management or a similar role in the hospitality or resort industry.</li><li>2-3 years minimum experience on similar position, leadership in hospitality strongly required.</li><li>Excellent knowledge of Greek and English languages. Third language will be considered accordingly.</li><li>Exceptional communication.</li><li>Familiarity with POS (Point of Sale) systems for order processing and cash handling.</li><li>Ability to prioritize tasks, work under pressure with provided resources, manage workload using own initiative and sufficiently cover a multitask position.</li><li>Availability to work in shifts, including evenings, weekends, and holidays.</li></ul>&nbsp;Additional Information:&nbsp;We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.If you are a dedicated and experienced professional in hospitality sector, with a passion for guest service&nbsp;join our team and be part of our journey towards excellence!&nbsp;All resumes will be handled with discretion. Only those who possess the above-mentioned requirements will qualify for an interview and be contacted in due time.We respect your privacy by adhering to the European Union General Data Protection Regulation (GDPR).

Restaurant Manager

As a Barista at&nbsp;Miraggio Thermal Spa Resort you are responsible for crafting and serving high-quality coffee and beverages while providing exceptional guest service. Your role is essential in creating a welcoming and enjoyable experience for our guests, making each visit a memorable one.Key Responsibilities:<ul><li>Coffee Preparation:&nbsp;Expertly prepare and serve a variety of coffee and espresso drinks, including lattes, cappuccinos, and specialty brews. Ensure each beverage meets our quality standards.</li><li>Guest Service:&nbsp;Provide friendly and efficient service to customers, taking orders, answering questions, and offering recommendations.</li><li>Menu Knowledge:&nbsp;Familiarize yourself with the beverage and coffee menu and prices.</li><li>Brewing Equipment:&nbsp;Operate coffee machines, grinders, and other equipment, ensuring they are clean, well-maintained, and functioning correctly.</li><li>Cash Handling:&nbsp;Process guest payments accurately, handle cash, credit cards, and mobile payments, and maintain a balanced cash register.</li><li>Order Accuracy:&nbsp;Ensure orders are prepared accurately and in a timely manner. Address any discrepancies or issues with orders promptly.</li><li>Inventory Management:&nbsp;Monitor and restock Keep track of inventory levels and report any shortages to the manager.</li><li>Cleaning and Sanitation:&nbsp;Maintain a clean and organized work area, including the coffee bar, equipment, and service areas. Follow hygiene and sanitation standards.</li><li>Special Requests:&nbsp;Accommodate special guest requests, such as dietary preferences or personalized drink orders, with a focus on exceeding guest expectations.</li><li>Promotions and Upselling:&nbsp;Assist with promoting seasonal drinks, special offers, and loyalty programs.</li></ul>Qualifications:<ul><li>High school diploma or equivalent. Additional hospitality education or barista training is a plus.</li><li>1 year minimum experience on similar position , leadership in hospitality strongly required</li><li>Excellent knowledge of Greek and English languages. Third language will be considered accordingly.</li><li>Exceptional communication</li><li>Familiarity with POS (Point of Sale) systems for order processing and cash handling.</li><li>Ability to prioritize tasks, work under pressure with provided resources, manage workload using own initiative and sufficiently cover a multi task position.</li><li>Availability to work in shifts, including evenings, weekends, and holidays.</li></ul>&nbsp;Additional Information:&nbsp;We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.If you are dedicated to delivering exceptional guest experiences join our team and be part of our journey towards excellence!&nbsp;All resumes will be handled with discretion. Only those who possess the above-mentioned requirements will qualify for an interview and be contacted in due time.We respect your privacy by adhering to the European Union General Data Protection Regulation (GDPR).

Barista

Kitchen Leadership: Direct and supervise all kitchen operations, ensuring high standards of food quality, presentation, and consistency.Menu Development: Design, plan, and update menus in collaboration with the culinary team, focusing on creativity, seasonality, and guest preferences.Team Management: Recruit, train, lead, and motivate the culinary brigade, fostering teamwork and continuous skill development.Cost &amp; Inventory Control: Manage food cost, portion control, purchasing, and stock rotation to optimize efficiency and minimize waste.Hygiene &amp; Safety Compliance: Ensure strict adherence to food safety, hygiene, and sanitation standards across all kitchen areas.Guest Experience: Engage with guests when appropriate to gather feedback and ensure expectations are exceeded.Collaboration: Work closely with F&amp;B management and other departments to support smooth service and event operations.Qualifications &amp; ExperienceProven experience as a Chef de Cuisine in fine dining or luxury hospitality.Strong leadership, organizational, and communication skills.Expertise in international cuisines, modern techniques, and menu innovation.Solid knowledge of kitchen financials, including cost control and budgetingCulinary degree or equivalent professional training.Passion for excellence, creativity, and delivering exceptional guest experiences.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.GrowHave room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Accommodation &amp; daily transportation.Full board meals.Departmental training.

Chef de Cuisine Halkidiki 

The Quality Assurance Officer supports the implementation, monitoring, and documentation of the resort’s quality systems, ensuring compliance with ISO and HACCP requirements. The role focuses on day-to-day quality checks, reporting, and supporting the Quality Manager in maintaining a culture of continuous improvement.&nbsp;Key Responsibilities:<ul><li>Support the implementation and maintenance of quality assurance systems (ISO 9001, ISO 22000, ISO 14001).</li><li>Perform regular checks and monitoring activities across all departments (e.g., Housekeeping, Kitchen, F&amp;B, Front Office) according to established procedures.</li><li>Record non-conformities and assist in the follow-up of corrective and preventive actions.</li><li>Develop, recommend and monitor corrective and preventive actions</li><li>Assist in verifying the effectiveness of corrective actions.</li><li>Maintain documentation and records related to QA processes, internal audits, and daily inspections.</li><li>Support in investigating customer complaints by gathering data and preparing reports.</li><li>Assist in identifying operational areas requiring improvement and report observations.</li><li>Support training activities by preparing materials, attendance lists, a</li><li>Support on-site audits conducted by external providers</li></ul>&nbsp;Qualifications:<ul><li>Bachelor's degree (National or International university/ AEI or TEI).</li><li>Minimum 1 year of experience in a similar role or a quality-related position (hospitality experience will be considered an asset).</li><li>Excellent command of Greek and English; third language will be an asset.</li><li>Strong communication and teamwork skills.</li><li>High attention to detail, consistency in following procedures, and organizational ability.</li><li>Ability to prioritize tasks, work under pressure with provided resources, manage workload using own initiative and sufficiently cover a multitask position.</li><li>Basic knowledge of ISO standards and HACCP is preferred but not mandatory.</li><li>Proficiency in MS Office (Word, Excel, PowerPoint).</li></ul>&nbsp;Additional Information: We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.

Quality Assurance Officer

As a Front Office Supervisor at Miraggio Thermal Spa Resort you will be responsible for overseeing the daily operations of the front desk and ensuring a seamless and exceptional experience for our guests. Your leadership and problem-solving skills will play a pivotal role in maintaining high service standards, managing the front office team, and providing excellent guest service.Key Responsibilities:<ul><li>Team Leadership: Supervise, train, and motivate the front office staff, ensuring they provide outstanding guest service, and meet performance goals and standards.</li><li>Guest Services: Lead by example in delivering exceptional guest services, handling check-in, check-out, reservations, and guest inquiries efficiently and professionally.</li><li>Shift Management: Oversee daily operations by managing staff schedules, ensuring coverage, and coordinating shift changes. Maintain a well-organized and efficient front desk operation.</li><li>Guest Issues Resolution: Address and resolve guest concerns, complaints, or special requests promptly and professionally, finding appropriate solutions while adhering to hotel policies.</li><li>Cash Handling: Oversee financial transactions, ensuring accuracy, compliance, and proper cash balancing at the end of each shift.</li><li>Training and Development: Provide ongoing training and support to front office staff, ensuring they are well-informed and capable of handling guest inquiries and challenges effectively.</li><li>Report Preparation: Assist in preparing daily reports, occupancy forecasts, and financial summaries. Maintain accurate records.</li><li>Collaboration: Foster effective communication and collaboration between the front office team and other hotel departments, such as housekeeping, maintenance, and food and beverage, to enhance guest experiences.</li><li>Safety and Security: Uphold the hotel's safety and security protocols, ensuring the well-being of guests and staff.</li><li>Front Desk Maintenance: Ensure the front desk area is clean, organized, and equipped with necessary supplies, brochures, and information for guests.</li></ul>&nbsp;Qualifications:<ul><li>Bachelor's degree (Hospitality or related field – AEI or TEI, National or International).</li><li>2-3 years minimum experience in a similar position , leadership in hospitality strongly required.</li><li>Excellent knowledge of Greek and English languages. Third language will be considered accordingly.</li><li>Strong communication (both verbal and written), negotiation and administrative skills.</li><li>Ability to prioritize tasks, work under pressure with provided resources, manage workload using own initiative and sufficiently cover a multitask position.</li><li>High knowledge of Protel/CRS/PMS revenue management and MS office are considered a must.</li><li>Flexibility to work in shifts, including evenings, weekends, and holidays.</li></ul>&nbsp;Additional Information: We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.If you are a dedicated hospitality professional with leadership skills join our team and be part of our journey towards excellence!

Front office Supervisor

As a Bartender at&nbsp;Miraggio Thermal Spa Resort you play a pivotal role in creating a vibrant and welcoming atmosphere for guests. You will be responsible for preparing and serving a variety of beverages, including cocktails, wines, and non-alcoholic drinks, while providing exceptional guest service and ensuring responsible alcohol service in accordance with hotel procedures.Key Responsibilities:<ul><li>Beverage Preparation:&nbsp;Skillfully mix, garnish, and serve a wide range of alcoholic and non-alcoholic beverages according to standard recipes and guest preferences.</li><li>Guest Service:&nbsp;Provide attentive and personalized service to guests, engaging in conversations, making recommendations, and ensuring an enjoyable experience at the hotel bar.</li><li>Menu Knowledge:&nbsp;Have a comprehensive understanding of the beverage menu, including wine selections, signature cocktails and be able to describe and recommend them to guests.</li><li>Cleanliness:&nbsp;Maintain a clean and organized bar area, including the bar top, glassware, utensils, and equipment. Ensure proper hygiene and sanitation standards are met.</li><li>Inventory Management:&nbsp;Monitor and manage beverage inventory levels, ordering supplies as needed and minimizing waste. Conduct regular inventory checks and report any discrepancies.</li><li>Cash Handling:&nbsp;Process guest payments accurately, handle cash, credit cards, and other forms of payment, and maintain a balanced cash drawer.</li><li>Safety and Security:&nbsp;Uphold the hotel's safety and security protocols, including following emergency procedures and preventing overconsumption of alcohol.</li><li>Collaboration:&nbsp;Work closely with other hotel departments, such as the kitchen, service staff, and management, to ensure a seamless dining and beverage service.</li><li>Training:&nbsp;Stay up-to-date with industry trends and new drink recipes. Train and mentor junior staff members when necessary.</li></ul>&nbsp;Qualifications:<ul><li>High school diploma or equivalent. Additional education in bartending or hospitality is a plus.</li><li>1 year minimum experience on similar position , leadership in hospitality strongly required</li><li>Excellent knowledge of Greek and English languages. Third language will be considered accordingly.</li><li>Exceptional communication</li><li>Familiarity with POS (Point of Sale) systems for order processing and cash handling.</li><li>Responsible beverage service training or certification is an advantage.</li><li>Ability to prioritize tasks, work under pressure with provided resources, manage workload using own initiative and sufficiently cover a multitask position.</li><li>Availability to work in shifts, including evenings, weekends, and holidays.</li></ul>&nbsp;Additional Information:&nbsp;We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.If you are dedicated to delivering exceptional guest experiences join our team and be part of our journey towards excellence!&nbsp;All resumes will be handled with discretion. Only those who possess the above-mentioned requirements will qualify for an interview and be contacted in due time.We respect your privacy by adhering to the European Union General Data Protection Regulation (GDPR).

Bartender

We are seeking a reliable and hardworking Towel Boy to join our team. The ideal candidate will be responsible for ensuring that guests have an exceptional experience by maintaining the availability and cleanliness of towels and providing excellent customer service at our hotel pool.Key Responsibilities:<ul><li>Distribute clean towels to guests and collect used towels</li><li>Ensure the pool area is clean and well-organized</li><li>Assist guests with any poolside needs or inquiries</li><li>Maintain an adequate supply of clean towels and restock as needed</li><li>Monitor the towel inventory and report any shortages or issues to management</li><li>Provide information about pool amenities and hotel services as needed</li><li>Support the pool staff with additional tasks as required, such as setting up chairs and umbrellas</li></ul>&nbsp;Qualifications:<ul><li>Friendly and approachable demeanor.</li><li>Excellent customer service skills.</li><li>Ability to work in a fast-paced environment.</li><li>Attention to detail and commitment to maintaining cleanliness.</li><li>Good physical condition and ability to stand for long periods.</li><li>Prior experience in a similar role or hospitality is a plus.</li></ul>&nbsp;&nbsp;Additional Information:&nbsp;We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.If you are dedicated to delivering exceptional guest experiences join our team and be part of our journey towards excellence!&nbsp;All resumes will be handled with discretion. Only those who possess the above-mentioned requirements will qualify for an interview and be contacted in due time.We respect your privacy by adhering to the European Union General Data Protection Regulation (GDPR).

Towel boy

As a Front Office Agent at Miraggio Thermal Spa Resort you play a vital role in providing exceptional guest experiences. You are the first point of contact for our guests and are responsible for creating a warm, welcoming, and efficient environment in the hotel's front office. Your primary goal is to ensure a seamless check-in and check-out process while delivering outstanding guest experience.Key Responsibilities:<ul><li>Guest Check-In and Check-Out:&nbsp;Greet guests with a friendly and professional demeanor. Assist guests with the check-in and check-out process, ensuring accuracy and efficiency. Handle guest inquiries and requests promptly and courteously.</li><li>Reservation Management:&nbsp;Verify and confirm guest reservations accurately.</li><li>Payment Processing:&nbsp;Collect and process payments, issue invoices, and maintain a balanced cash drawer. Ensure all financial transactions are conducted securely and in compliance with hotel policies.</li><li>Information and Assistance:&nbsp;Provide guests with information about hotel facilities, services, local attractions, and dining options. Offer recommendations and assistance to enhance their stay.</li><li>Telephone and Email Communication:&nbsp;Answer phone calls, respond to emails, and transfer calls to appropriate departments. Handle reservations, inquiries, and requests via phone and email.</li><li>Problem Resolution:&nbsp;Address and resolve guest issues and complaints professionally, ensuring guest satisfaction while adhering to hotel policies and procedures.</li><li>Safety and Security:&nbsp;Monitor and maintain the security of the front desk area, ensuring the safety and privacy of guests. Follow hotel security and emergency procedures.</li><li>Administrative Duties:&nbsp;Complete administrative tasks, such as filing, record-keeping, and updating guest information.</li><li>Collaboration:&nbsp;Work closely with other hotel departments, including housekeeping, maintenance, and food and beverage, to ensure seamless guest experiences.</li></ul>&nbsp;Qualifications:<ul><li>Bachelor's degree (National or International university/ AEI or TEI)</li><li>1 year minimum experience on similar position, leadership in hospitality strongly required.</li><li>Excellent knowledge of Greek and English languages. Third language will be considered accordingly.</li><li>Exceptional communication (both verbal and written), negotiation and administrative skills.</li><li>Ability to prioritize tasks, work under pressure with provided resources, manage workload using own initiative and sufficiently cover a multitask position.</li><li>High knowledge of Protel/CRS/PMS revenue management and MS office are considered a must.</li><li>Availability to work in shifts, including evenings, weekends, and holidays.</li></ul>&nbsp;Additional Information:&nbsp;We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.If you are dedicated to delivering exceptional guest experiences join our team and be part of our journey towards excellence!&nbsp;All resumes will be handled with discretion. Only those who possess the above-mentioned requirements will qualify for an interview and be contacted in due time.We respect your privacy by adhering to the European Union General Data Protection Regulation (GDPR).

Front office Agent

As a Bell at Miraggio Thermal Spa Resort you are responsible for creating a warm and memorable first impression for our guests. Your primary role is to provide efficient and attentive guest services, including greeting and assisting with luggage, valet parking, and providing information about the hotel. Your commitment to exceptional service contributes to our guests' overall experience.Key Responsibilities:<ul><li>Guest Welcome and Assistance:&nbsp;Welcome guests upon arrival, open doors, and assist with luggage and personal belongings. Provide information about the hotel's services.</li><li>Luggage Handling:&nbsp;Safely transport guests' luggage to their rooms and ensure it is placed securely in their assigned accommodations. Retrieve luggage upon check-out and assist with transportation to the lobby or vehicles.</li><li>Valet Parking:&nbsp;Assist guests with valet parking services, ensuring their vehicles are securely parked, retrieved promptly, and kept in excellent condition. Handle keys and parking tickets responsibly.</li><li>Concierge Services:&nbsp;Offer recommendations, directions, and information if asked by our guests.</li><li>Safety and Security:&nbsp;Maintain a secure and well-organized luggage room and lobby and entrance area. Report any security or safety concerns to hotel management.</li><li>Communication:&nbsp;Effectively communicate with guests and fellow team members to ensure smooth coordination and provide the highest level of service.</li><li>Teamwork:&nbsp;Collaborate with other hotel departments, such as the front desk, housekeeping, and maintenance, to ensure guest needs are met promptly and effectively.</li><li>Special Requests:&nbsp;Handle special guest requests, or addressing specific needs, with a focus on exceeding guest expectations.</li></ul>&nbsp;Qualifications:<ul><li>High school diploma or equivalent. Additional education in hospitality is a plus.</li><li>Excellent knowledge of Greek and English languages. Third language will be considered accordingly.</li><li>Previous experience as bell or similar guest services role is preferred.</li><li>Exceptional guest service skills and a friendly, professional demeanor.</li><li>Strong physical fitness, including the ability to lift and transport luggage and stand for extended periods.</li><li>Excellent communication and interpersonal skills.</li><li>Availability to work in shifts, including evenings, weekends, and holidays.</li></ul>&nbsp;Additional Information:&nbsp;We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.If you are dedicated to delivering exceptional guest experiences join our team and be part of our journey towards excellence!&nbsp;All resumes will be handled with discretion. Only those who possess the above-mentioned requirements will qualify for an interview and be contacted in due time.We respect your privacy by adhering to the European Union General Data Protection Regulation (GDPR).

Bell / Υποδοχή

As a Waiter/Waitress at&nbsp;Miraggio Thermal Spa you are an integral part of the dining experience, responsible for providing exceptional guest service to our guests. Your role is to ensure that guests have a memorable and enjoyable dining experience by taking orders, serving meals, and accommodating special requests.Key Responsibilities:<ul><li>Guest Welcome:&nbsp;Greet guests as they arrive at the restaurant and provide menus.</li><li>Order Taking:&nbsp;Take guests' food and beverage orders, ensuring accuracy and noting any dietary restrictions or special requests.</li><li>Food and Beverage Service:&nbsp;Serve meals and beverages promptly and accurately, following established presentation and service standards.</li><li>Menu Knowledge:&nbsp;Familiarize yourself with the restaurant's menu, including daily specials and wine selections. Describe and recommend menu items to guests.</li><li>Guest Service:&nbsp;Provide attentive and personalized service to guests, offering recommendations, answering questions, and ensuring an enjoyable dining experience.</li><li>Table Maintenance:&nbsp;Maintain clean and well-organized dining tables, including setting and resetting tables and ensuring proper tableware and condiments are available.</li><li>Order Accuracy:&nbsp;Verify the accuracy of orders before serving them to guests. Address any discrepancies or issues with orders promptly.</li><li>Cash Handling:&nbsp;Process guest payments accurately, handle cash, credit cards, and mobile payments, and maintain a balanced check or cash drawer.</li><li>Upselling:&nbsp;Suggest additional items or special promotions to enhance the guest experience and increase revenue.</li><li>Teamwork:&nbsp;Collaborate with kitchen staff and other service team members to ensure efficient service and a seamless dining experience.</li><li>Special Requests:&nbsp;Accommodate special guest requests, such as dietary preferences, allergies, or personalized dining experiences, with a focus on exceeding customer expectations.</li><li>Safety and Cleanliness:&nbsp;Follow hygiene and sanitation standards, including personal hygiene and the cleanliness of dining areas.</li></ul>Qualifications:<ul><li>High school diploma or equivalent. Additional hospitality education or service training is a plus.</li><li>1 year minimum experience on similar position , leadership in hospitality strongly required</li><li>Excellent knowledge of Greek and English languages. Third language will be considered accordingly.</li><li>Exceptional communication</li><li>Familiarity with POS (Point of Sale) systems for order processing and cash handling.</li><li>Ability to prioritize tasks, work under pressure with provided resources, manage workload using own initiative and sufficiently cover a multitask position.</li><li>Availability to work in shifts, including evenings, weekends, and holidays.</li></ul>&nbsp;Additional Information:&nbsp;We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.If you are dedicated to delivering exceptional guest experiences join our team and be part of our journey towards excellence!&nbsp;All resumes will be handled with discretion. Only those who possess the above-mentioned requirements will qualify for an interview and be contacted in due time.We respect your privacy by adhering to the European Union General Data Protection Regulation (GDPR).

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