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The&nbsp;Spa&nbsp;Therapists are responsible for delivering exceptional treatments to guests of the spa in line with&nbsp;resort brand standards, whilst maintaining excellent&nbsp;five-star&nbsp;client care, cleaning standards and grooming.&nbsp;Responsible for revenue generation through retail, up selling and cross sales to other business centers in the spa.&nbsp;Key Duties and ResponsibilitiesSPA &amp; RETAIL SALES<ul><li>Responsible for achieving retail sales targets as set by the Spa Manager.</li><li>Ensure aftercare recommendations are made at the end of every treatment, linking with client concerns and offering to prepare products at reception for purchase.</li><li>Encourage clients to return to the spa by recommending an ongoing treatment program and cross selling the other business centers in the spa. Maintain a sound knowledge of all treatments, packages and any promotions.</li></ul>TREATMENT STANDARDS/OPERATIONS<ul><li>Perform all treatments at an exceptional standard, as per the SPA protocols and standards taught in training, whilst tailoring to the client’s specific needs.</li><li>Update own knowledge of products and treatment brand standards, outside of formal training by Head Therapist.</li></ul>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; GUEST RELATIONS<ul><li>Maintain the highest standard of guest services by following protocols and displaying genuine care and attention to detail.</li><li>Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to colleagues.</li></ul>&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;HEALTH, SAFETY &amp; HYGIENE<ul><li>Perform all treatments in a professional, hygienic and safe manner for all clients, updating knowledge and training regularly.</li><li>Responsible for the cleanliness, sterilization and hygiene of all equipment, products and linens in the treatment and preparation areas, following SPA protocols.</li></ul>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Skills, Experience &amp; Educational Requirements<ul><li>Certified/ diplomas as a beauty therapist&nbsp;</li><li>Experience in various massage treatments would be an asset.</li><li>Additional experience in mani-pedi therapies would be an asset</li><li>Minimum of 1 year working experience in the 5-star spa/ hotel environment</li><li>Good knowledge of English</li><li>Good communication skills</li></ul>&nbsp;

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spa therapist one&only kea island (19971)

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