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The right candidate will ensure high level of customer satisfaction and organic business growth by working as the conduit between customers, sales team and across the organisationCollaborates with the sales team, supply chain and the customers to understand/support their needs to continuously improve service.Position is based at Kryoneri AttikisPossibility to commute to Mandra Attikis should be considered.&nbsp;Hybrid work modelKey Accountabilities and Responsibilities<ul><li>Registers and confirms customer orders, until delivery</li><li>Collaborates daily with 3PL for on time order deliveries</li><li>Registers DNs and issues invoices &amp; relevant order documentation</li><li>Actively contributes to the implementation of market-oriented and project-related activities in support of business objectives and of customer requirements</li><li>Provides information and documentation to customers with a high degree of focus on quality and consistency.</li><li>Maintains and updates customer price list.</li><li>Update CRM / ERP with customer related data &amp; activities.</li><li>Participates in business reviews, both internally and with the customer, to ensure total commitment to customer satisfaction.</li><li>Supports supply chain in stock optimization, proactively puts in place active selling actions, and solve logistics issues.</li><li>Supports the Sales teams in CRM sales pipeline management to achieve the target and give proper input to IBP cycle.</li><li>Acts as point of contact between internal teams and the customer.</li><li>Receives, reviews and responds to (or escalates) the various requirements coming from customers, and acts as first-line helpdesk actively contributing to solution creation.</li><li>Provides information to customers regarding general information about product availability, point of purchase, next port information, etc.</li><li>Collaborates with the Marketing and Technical teams to ensure that Customer and market needs are communicated internally.</li><li>Make proposals for improvements on work processes.</li><li>Adheres to all applicable corporate as well as site policies/procedures with regard to personal conduct/HS&amp;E standards and acts in compliance with all regulations</li></ul>Education/Experience/Skills &amp; CompetencesEducation, diplomas and professional permits<ul><li>Business Administration degree</li></ul>&nbsp;Experience<ul><li>Experience in customer service in B2B environment will be an asset</li></ul>&nbsp;Language Skills<ul><li>Very good English</li></ul>&nbsp;IT Skills<ul><li>MS Office, SAP, ERP</li></ul>&nbsp;Competences<ul><li>Teamwork</li><li>Strong client-facing and communication skills</li><li>Problem- solving</li><li>Proactivity</li><li>Self-driver</li><li>Able to build and maintain strong relationships from a remote position without direct physical interaction.</li><li>Continuous improvement mindset</li></ul>

Customer Service Representative

Intellectica is recruiting a highly driven and technically skilled Sales Engineer on behalf of a leading designer, manufacturer and engineer of high-quality pumps and systems, used in a large variety of water applications. Based in Kryoneri, Athens and reporting directly to the Chief Sales Engineer, the successful candidate will play a pivotal role in developing tailored technical solutions, preparing detailed proposals, and supporting the sales team to ensure seamless project execution and exceptional client service.Key activities and responsibilities of this role include:<ul><li>Developing and executing sales strategies to promote high-quality pumps and expand market share</li><li>Investigating client needs, providing tailored technical solutions, and ensuring customer satisfaction</li><li>Collaborating closely with the engineering team to understand product specifications and technical details, ensuring accurate communication of product benefits and capabilities to clients</li><li>Preparing comprehensive client proposals, including pump selection, performance curves, general arrangement drawings, and technical data sheets</li><li>Drafting technical deliverables such as P&amp;IDs, progress reports using Gantt diagrams, and inspection/testing plans</li><li>Providing technical support to clients and actively participating in exhibitions to enhance commercial awareness</li><li>Coordinating with internal teams to review project progress and align priorities</li><li>Monitoring and evaluating direct competition and market trends</li><li>Any other task that may be required from time-to-time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Degree from a Technological/ Polytechnic University, preferably in Mechanical Engineering</li><li>Proven experience in technical sales, preferably in the pumps industry</li><li>Experience with AUTOCAD or similar applications is considered a plus</li><li>Excellent knowledge of MS office applications</li><li>Fluency in both Greek and English</li><li>Drivers’ license</li></ul>Core competencies of a successful candidate:<ul><li>Excellent communication &amp; negotiation skills</li><li>Strong organizational and time management skills</li><li>Ability to build and maintain long-term customer relationships</li><li>Analytical mindset and attention to detail</li><li>Willingness to travel frequently to customer sites, industry conferences, and trade shows as required</li></ul>

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