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As a mid-level ESM / ITSM Consultant, you will be an integral part of our Service Management Delivery team. You will be responsible for translating business requirements to technical specifics and developing software architecture and design based on client or company requirements. You will work with management to define software requirements and take the lead on operational and technical projects. The role requires the ability to work independently with little supervision. The goal is to build&nbsp;/configure high-quality software solutions using low-code platforms&nbsp;&nbsp;that are aligned with user needs and business goals.&nbsp;Responsibilities:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Leads in configuring, maintaining, enhancing, and supporting commercial software packages.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Leads in customizing and adding new features to commercial software according to end-user requests.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Leads the maintenance of day-to-day operations of various applications.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Leads in designing and building new applications based on customer's requirements and specifications.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Writes and performs tests for applications, fixes problems as they arise, and assists with product launches.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provides technical support and troubleshoots problems related to applications.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Writes technical documentation and uses best development practices regarding version control and testing.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Performs software upgrades and keeps track of software licensing.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Direct involvement with vendors, managing relationships,&nbsp;including scoping of application services and review of deliverables.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Assists with presales activities and demonstrations.&nbsp;Qualifications:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;3+ years of work experience as a Software Engineer or Software Developer.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;BSc degree in Computer Science, Engineering,&nbsp;or relevant field.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience with test-driven low code development, RDBMS,&nbsp;and ITIL v3 / ITIL v4.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proficiency in software engineering tools.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to document requirements and specifications.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience in reporting tools like Grafana&nbsp;will be appreciated.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience in system administration is a plus.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience working with Operations Management tools and Service Management tools will be appreciated.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Enthusiastic to take new initiatives.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to guide lower-level engineers.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proficient in English.&nbsp;Benefits:As an equal-opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.Our company is people&nbsp;-&nbsp;-centric and offers personalized benefits to each employee:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;We want you to be well compensated for what you bring in, so we offer an attractive salary package·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Your health matters to us, so all colleagues have a private health insurance plan from day one·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;We are excited for challenges, so you are invited to take part in exciting projects·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;We never stop learning and evolving! You will have your own mentor and training program to help you develop in a company with unlimited possibilities,&nbsp;and you will join our training sessions and online courses that we provide·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;We love the Relational vibes,&nbsp;so we gather on smaller and bigger occasions to celebrate good times together!&nbsp;Relational Financial Solutions adheres to the General Data Protection Regulation principles by applying its Privacy Policy, which is published at https://www.relationalfs.com/legal-information/pri.... By submitting an application to this position and by sharing your personal data with Relational Financial Solutions,&nbsp;you acknowledge and accept its Policy and authorize Relational Financial Solutions to process your personal data for the purposes of the company's recruitment opportunities, in line with the Policy.

Mid-level ESM / ITSM Consultant

As an Atlassian Services Project Manager, you will oversee end-to-end delivery of Atlassian implementation, migration, and optimization projects — ensuring they are completed on time, within budget, and in alignment with customer goals and best practices. You will work closely with clients, technical consultants, and internal stakeholders to drive project success, ensuring exceptional service quality and long-term customer satisfaction.Responsibilities<ul><li>Lead Atlassian solution delivery projects (Jira Software, Jira Service Management, Confluence, etc.) from initiation through closure, managing scope, timelines, and budgets.</li><li>Coordinate cross-functional teams including solution architects, technical consultants, and client stakeholders to ensure seamless project execution.</li><li>Define and document project scope, requirements, and deliverables in collaboration with clients and the technical team.</li><li>Manage client expectations and proactively engage with stakeholders to maintain alignment throughout the project lifecycle.</li><li>Apply and adapt the company’s Project Delivery Framework to fit each project’s environment, methodology (Agile, hybrid, or waterfall), and scale.</li><li>Identify, assess, and mitigate risks and issues, ensuring proactive management and transparent communication.</li><li>Handle change requests efficiently, balancing customer needs and delivery constraints while maintaining project governance standards.</li><li>Monitor progress and success metrics, report key milestones and KPIs to internal and external stakeholders, and escalate as needed.</li><li>Develop executive-level project reports and presentations for clients and internal management.</li><li>Collaborate with Account Managers and Service Delivery Leads to ensure project health, client satisfaction, and opportunities for service improvement or expansion.</li><li>Contribute to continuous improvement initiatives in project management practices and Atlassian service delivery processes.</li></ul>Requirements<ul><li>3+ years of experience managing IT implementation or service delivery projects — preferably in software, consulting, or ITSM/DevOps environments.</li><li>Proven experience with Atlassian tools (Jira Software, Confluence, Jira Service Management) — configuration or project-level experience required.</li><li>Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field.</li><li>PMP, Prince2, or Agile/Scrum certification is considered a strong asset.</li><li>Excellent client-facing, communication, and stakeholder management skills.</li><li>Strong analytical and problem-solving mindset with a structured approach to issue resolution.</li><li>Experience working in multi-disciplinary and geographically distributed teams.</li><li>Comfortable working in dynamic, changing environments with evolving client needs.</li><li>Excellent organizational skills and ability to manage multiple concurrent projects.</li><li>Experience in consulting or professional services delivery preferred.</li><li>Experience in migration or integration projects (e.g., Jira Cloud migration, Legacy ITSM tools-to-Jira transitions) is a plus.</li><li>Willingness to travel occasionally for client engagements or team collaboration.</li></ul>BenefitsAs an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.Our company is people - centric and offers personalized benefits to each employee:<ul><li>We want you to be well compensated for what you bring in, so we offer an attractive salary package</li><li>Your health matters to us, so all colleagues have a private health insurance plan from day one</li><li>We are excited for challenges, so you are invited to take part in exciting projects</li><li>We never stop learning and evolving! You will have your own mentor and training program to help you develop in a company with unlimited possibilities and you will join our training sessions and online courses that we provide</li><li>We love the Relational vibes so we gather on smaller and bigger occasions to celebrate good times together!</li></ul>

Project Manager (Atlassian Services)

We are looking for a Senior Technical Support Engineer to join our team.&nbsp;The primary focus of this role is to&nbsp;provide extended BI – ETL support services and consultation to clients.&nbsp;&nbsp;Responsibilities:<ul><li>Troubleshoot SAP BI suite issues.</li><li>Troubleshoot Informatica Power Center issues.</li><li>Performing analysis of root causes.</li><li>Talking directly to the customer to determine the nature of the technical issue.</li><li>Connecting to the customer's computer system via remote access.</li><li>Install, implement and upgrade BI &amp; ETL applications.</li><li>Reporting on metrics regarding usage and performance.</li><li>Organizing and promoting training courses.</li></ul>&nbsp;&nbsp;Skills &amp; Knowledge:<ul><li>BS Degree in Computer Science, Information Technology, or related field.</li><li>ITIL Framework Knowledge.</li><li>5+ years of support expertise.</li><li>SQL skills.</li><li>5+ years of experience with SAP BI suite or similar application (certification is a plus).</li><li>5+ years of experience with Informatica Control Center or similar application&nbsp;(certification is a plus).</li><li>Middleware technology skills (IIS, Tomcat).</li><li>Capable of working under pressure.</li><li>Familiarity and experience with Critical Production Systems.</li><li>Fluent in Greek and English language.</li></ul>&nbsp;Benefits:As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.Our company is people - centric and offers personalized benefits to each employee:<ul><li>We want you to be well compensated for what you bring in, so we offer an attractive salary package.</li><li>Your health matters to us, so all colleagues have a private health insurance plan from day one.</li><li>Developer’s fuel is coffee, and the supply source is in our kitchen!</li><li>We are excited for challenges, so you are invited to take part in exciting projects.</li><li>We never stop learning and evolving! You will have your own mentor and training program to help you develop in a company with unlimited possibilities and you will join our training sessions and online courses that we provide.</li><li>We love the Relational vibes so we gather on smaller and bigger occasions to celebrate good times together!</li></ul> Relational Financial Solutions&nbsp;adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published in&nbsp;https://www.relationalfs.com/legal-information/pri.... By submitting an application to this position and by sharing your personal data with Relational Financial Solutions you acknowledge and accept its Policy and authorise Relational Financial Solutions to process your personal data for the purposes of the company's recruitment opportunities, in line to the Policy.

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mid-level esm / itsm consultant

Relational Business Software

project manager (atlassian services)

Relational Business Software

senior technical support engineer (bi)

Relational Business Software

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