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With a leading presence in the Greek business ecosystem for over a century, Saracakis Group of Companies, a 𝗚𝗿𝗲𝗮𝘁 𝗣𝗹𝗮𝗰𝗲 𝘁𝗼 𝗪𝗼𝗿𝗸® 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗲𝗱™ organization, is always looking for passionate people to join our team.&nbsp;We are looking for a&nbsp;Technical Service &amp; Recall Operations Coordinator&nbsp;at the&nbsp;Technical Department.&nbsp;# YourRole in more detail✅Continuous reporting and communication with the Technical Manager.✅Optimization of communication and technical services provided to Partners and Customers.✅Coordinate and manage Recall Campaigns for Auto &amp; Moto brands, track recall KPIs, and develop action plans to improve completion performance.✅Search for and update customer information to increase recall completion rates.✅Monitor availability and stock levels of recall spare parts.✅Maintain continuous communication with the authorized dealer network and relevant authorities (Ministries, Technical Inspection Centers, insurance companies, etc.).✅Conduct visits and audits at authorized workshops nationwide.✅Ensure dealer compliance with manufacturer standards (Auto &amp; Moto).✅Review warranties and pending warranty claims.✅Manage dealer agreements, including preparation, monitoring, and compliance with corporate standards.✅Manage and monitor CSI (Customer Satisfaction Index) programs.✅Participate in digitalization projects related to dealer assessments and after-sales processes.&nbsp;𝐖𝐡𝐚𝐭 𝐰𝐢𝐥𝐥 𝐲𝐨𝐮 𝐛𝐫𝐢𝐧𝐠✅ Degree in Mechanical Engineering (University / Technological Institute / Vocational Institute).✅Previous experience in a similar position within the automotive or motorcycle industry.✅Basic knowledge of modern vehicle technical operations and systems.✅Valid car and/or motorcycle driving license.✅Experience with Customer Relationship Management (CRM) systems, Electronic Parts Catalogs (EPC), and Enterprise Resource Planning (ERP) systems will be considered an additional asset.✅Availability for regular business travel.✅Excellent command of the English language, both written and spoken.✅Very good computer skills, including MS Office.✅Completed military obligations (applicable to male candidates).✅Strong communication and organizational skills, with attention to detail and the ability to effectively manage multiple tasks.✅Experience in Complaint Management and Customer Service.✅Dynamic personality with excellent organizational, communication, and presentation skills.✅Strong organizational abilities with emphasis on detail and multitasking.✅Ability to take initiative and make decisions that contribute to positive outcomes.✅Strong problem-solving skills with a results-oriented mindset.&nbsp;&nbsp;Saracakis Group of Companies BenefitsOn top of the challenging work environment, we are offering:💸Competitive salary package and bonus scheme.👩‍⚕️ Health and life insurance for you and your family.🏢 Modern facilities, onsite occupational doctor, and indoor parking💻 Cutting-edge IT equipment, mobile, and data plan📚 We want you to grow with us! We provide you access to our online training platform, where you can study topics for your personal and professional growth!⭐Clear career paths &amp; a developmental 360° feedback framework.🌱 Employee or Group product &amp; services referral bonuses, regular well-being, ESG, and volunteering activities.🎉Financially supporting employees’ post-graduation studies, marriages, and newborns.💰 Discounts on our company’s products.🏃‍♀️ A variety of company activities and family perks.

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technical service & recall operations coordinator

Saracakis Group of Companies

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