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Global Consumer Care (GCC) is driving the delivery of best-in-class consumer care&nbsp;across JTI. We are passionate about our consumers and fully devoted to enhancing their experience at every stage of their journey — from the very first contact to becoming loyal users and true brand ambassadors.We are firmly committed to becoming the #1 organization in delivering superior consumer experience globally, working hand in hand with JTI markets to realize our shared Vision #1. To support this ambition, we are seeking experienced, consumer-centric, and highly motivated professionals to join our dynamic Global Consumer Care team based in Athens, Greece.&nbsp;Position:&nbsp;As Regional Consumer Care Manager for Western Europe, you will oversee market operations within our outsourced model, driving vendor performance to ensure the consistent delivery of best-in-class consumer care services. You will lead the development and delivery of high-quality training and knowledge management across the region. A key part of your role will be ensuring overall alignment with global initiatives whilst driving operational excellence. This highly collaborative position involves close partnership with vendors, local markets, HQ colleagues, and central functions.&nbsp;In this role, you will:&nbsp;<ul><li>Market Relationship: Support markets in building best-in-class consumer care operations tailored to local needs. Act as primary escalation points for local markets.</li><li>Vendor Management: Manage regional vendors, ensuring strong performance, inc. SLA &amp; KPI achievements for your allocated markets. Identify continuous improvement opportunities, create action plans and ensure follow up. Supporting the management of regional budgets, forecasting, and vendor invoicing.</li><li>Training and development: Designing, implementing, and evaluating all types of training programs (onboarding, new product launches, new initiatives, process improvements, continuous learning etc.) delivered by Vendors to improve advisors’ performance, often coordinating resources like facilitators, technology, and materials.</li><li>Training organization: Coordinating resources like facilitators, technology, and materials as required for the successful delivery of all training. Maintain and monitor relevant KPIs and metrics on training outcomes</li><li>Content curation: Organizing and structuring information to ensure content remains accurate, consistent, and up to date.</li><li>Strategy &amp; Analysis: Partner with the GCC HQ team to develop and enhance knowledge management and training strategies aligned with business goals, ensuring measurable impact and continuous improvement of all initiatives</li><li>Knowledge Management: Build and maintain systems to capture, organize, and share the organization’s knowledge assets — including knowledge bases and digital content — to support both advisors and consumers.</li><li>Continuous Improvement: Foster collaboration among markets and vendors by encouraging knowledge sharing and connection. Partner with the Global Consumer Care team to identify opportunities and translate them into actionable initiatives that enhance training and knowledge effectiveness.</li><li>Training &amp; Knowledge Champion: Prepare and deliver presentations on training and knowledge management initiatives to senior stakeholders and HQ leadership.</li><li>Travel: Travel within the Western European region to support local markets and operational partners, with occasional visits to JTI Headquarters in Geneva, Switzerland, and other hubs as required.</li></ul>&nbsp;&nbsp;Requirements:&nbsp;<ul><li>Degree in Management, Business Administration, Marketing, or related field</li><li>Minimum 5+ years’ experience as a Consumer Care Training Manager / Knowledge Manager/Contact Center Manager or in a similar leadership role</li><li>Solid understanding of all aspects of Consumer Care operations in a multi-hub, outsourced environment</li><li>FMCG and/or Consumer Goods industry experience strongly preferred; tobacco and RRP category knowledge is a plus</li><li>Excellent organizational skills with the ability to manage and prioritize multiple initiatives simultaneously</li><li>Strong understanding of the latest training and knowledge management best practices, including techniques and technology landscape</li><li>Deep understanding of change management practices and techniques</li><li>Excellent influencing skills and experience of working with vendors and partners in the training/knowledge management area</li><li>Exceptional communication and collaboration skills, both one-on-one and in group settings, across all functions and levels of the organization</li><li>Proven ability to multi-task, adapt, and perform under pressure</li><li>Proficient in MS Office and consumer care systems/platforms (e.g., ServiceNow)</li><li>Fluent English (written and spoken); additional languages are an advantage</li></ul>&nbsp;&nbsp;What to expect:&nbsp;&nbsp;Expect growth opportunities, training, good compensation package, social security package. For more details on local policies, speak with the Talent Advisor.

Regional Consumer Care Manager Knowledge and Training (Western Europe)

We are looking for a Mechanical Engineer, be based on-site within Central Greece, to join our dynamic Construction team having built photovoltaic plants with a total capacity of 350 MW and currently adding more to this number. Do you think innovatively, are a team player and have a passionate for sustainability. Does that sound like you? Then apply now. We look forward to getting to know you. &nbsp; &nbsp; full time - limitedYour contribution to the energy transitionAs our Quality Controller (Mechanical), you will be responsible for onsite quality inspections of Post, Rack/ Mounting structures, module installation on solar PV EPC projects in Greece, including full responsibility for quality compliance in accordance with the design, method statements, quality assurance plan, quality control plans, inspection, and test plans. The Quality Controller will be responsible to witness 100% inspections and tests carried out by the subcontractor in their discipline (Mechanical) to ensure high quality standard are obtained as required by the Approved Quality Assurance Plan.&nbsp;&nbsp;Ο Μηχανολόγος Μηχανικός Ποιοτικού Ελέγχου πεδίου είναι υπεύθυνος για τον επί τόπου ποιοτικό έλεγχο των μηχανολογικών κατασκευαστικών εργασιών σε φωτοβολταϊκά έργα στην Ελλάδα, με βάση τα σχέδια, τις μεθόδους υλοποίησης, το Σχέδιο Διασφάλισης της Ποιότητας και τα πλάνα ποιοτικού ελέγχου, επίβλεψης και δοκιμών. Ο ποιοτικός ελεγκτής είναι υπεύθυνος να παρακολουθήσει το 100% των ελέγχων και δοκιμών που θα γίνουν από τους υπεργολάβους ώστε να διασφαλιστούν τα υψηλά ποιοτικά πρότυπα, που προκύπτουν από το εγκεκριμένο Σχέδιο Διασφάλισης της Ποιότητας.&nbsp;You can look forward to the following tasks;&nbsp;<ul><li>Reporting to the Mechanical Supervisor, the Quality Controller will work with the construction team, Suppliers and Subcontractors to ensure compliant project execution.</li><li>Completes construction projects by planning, organizing, and controlling quality inspections and supervising sub-contractors.</li><li>Prevents fines and interruptions by complying with, and enforcing, standards, codes and HSE requirements.</li><li>Maintains safe, secure, and healthy work environment by following and enforcing standards and procedures, complying with legal regulations.</li><li>The Quality Inspector will be responsible to ensure that all Mechanical works and associated tests are in accordance with the applicable standards and code of practice.</li><li>Responsible to Report to the Supervisor any unsafe act/conditions.</li><li>Responsible to report to the Supervisor any Quality concerns/defective work.</li><li>Responsible to report to the Supervisor any environmental concerns/contraventions.</li><li>Responsible for inspection and reporting on construction activities in conformance quality requirements and safety standards in accordance with company procedures &amp; processes, legislation, standards, and industry best practice.</li><li>Control and monitor quality performance against baselines, raise NCRs through the Supervisor and implement corrective action.</li><li>Responsible for ensuring milestones are achieved, including preparation/ compilation of quality data packs.</li><li>Responsible for daily quality reports &amp; records.</li><li>Raise any deviations to the Supervisor regarding procedures, QCP’s and ITP’s.</li><li>Responsible for incoming material inspections as directed by Supervisor as well as assisting the Logistic Coordinator.</li><li>Responsible for Inspections of drilling, hole dimensions; posts placements; structure&nbsp;</li></ul>Your energy is requiredYou impress us with these qualifications:<ul><li>Mechanical / Quality inspection background.</li><li>Minimum of 2 years construction quality inspection experience in the Solar Renewable Energy Sector.&nbsp;</li><li>Good communication skills, able to work in a team.</li><li>Experience Subcontractor inspections to stringent quality metrics.</li><li>Section Leader or Foreman experience.</li><li>Experience in concrete sampling and testing standard procedures.</li><li>Computer literate.</li><li>An understanding of construction, environmental and safety requirements and legislation.</li><li>Fluent in Greek and English.</li></ul>&nbsp;You have more to offer? We will gladly consider it. You don't meet all the requirements? No problem. We look forward to receiving your application.Your energy booster at JUWIAt JUWI, an inspiring working environment awaits you. Our flexible working conditions creates the space for you to integrate your work into your life: &nbsp;<ul><li>Company culture: a space for creativity and innovation</li><li>International teams: collaborating and communicating continuously with teams across the JUWI group fosters professional growth in a culturally diverse environment</li><li>Structured environment: benefit from well thought out processes and procedures within our ISO 9001:2015 certified matrix organization</li><li>Professional development: access to a wide range of opportunities for advancing your career&nbsp;</li><li>Smart working: working from home opportunities is part of our commitment to cultivating a healthy work-life balance</li><li>Health insurance: we've got your back! Our private health insurance plan covers you</li><li>Performance-based bonus: work toward your best performance, with your bonus also reflecting the region's performance&nbsp;</li></ul>

Quality Controller - Mechanical (Μηχανολόγος Μηχανικός Ποιοτικού Ελέγχου πεδίου) (m/f/d) Ptolemaida

Quality Controller - Mechanical (Μηχανολόγος Μηχανικός Ποιοτικού Ελέγχου πεδίου) (m/f/d) Lamia

Quality Controller - Mechanical (Μηχανολόγος Μηχανικός Ποιοτικού Ελέγχου πεδίου) (m/f/d) Kozani

The Sales Manager is responsible for overseeing the management of team(s) supporting moderately complex accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Serves an assigned territory/client with moderate variables in geography and/or customer complexity. Possess passion for sales, superior customer experience, capacity for quick thinking and immediate action, and ability to forecast sales outcomes. Responsible for driving the professional development of the sales team, including coaching, training, and continuous performance evaluation. Responsible for managing, building, and developing the strategic client relationship through a balanced level of engagement with Sales Director and external facing client. Meets strategic needs and goals partnering with client stakeholder(s). Must possess ability to support and manage moderate level of variability and change.DescriptionEssential Functions - Duties and Responsibilities• Lead, develop, and motivate the team(s) to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction• Provide accurate weekly, monthly, and quarterly sales forecasting, execute all required customer success motions and ensure data recorded in the CRM is accurate and up to date• Act as an enabler to remove both internal and external roadblocks and help team to resolve challenges in support of sales opportunities• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members• Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories• Stay current on developments in client products/services and within the market and ensure the team is informed on the latest trends and market direction• Act as a point of escalation for the client and respond in a timely manner to any issues• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed• Effective client management having a clear view on account and how to maximize revenue as well as effectively communicating quarterly objectives to client• Work closely with client contact on reporting and forecasting• Ensure team alignment to achieve operating plan targets, sales targets, and clientperformance targets (CPTs)• Work with internal functional resources and external partners to develop an effective coaching and training platform, targeted around customer success and revenue retention motions and skills, ensuring on-going development of the team• Coordinate team incentives and SPIFs (Sales Performance Incentive Fund)• Ensure high level of professionalism during all interactions with team and client• Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met• Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience• Lead team to effectively influence buying/renewal process to achieve greater client satisfactionQualificationsRequired Qualifications• Minimum 3 years of proven work experience in a sales leadership role (or similar)• Consistent track record of success with a passion for exceptional customer experience anddriving team results• Must be well-versed in High Performance Selling methodologies• Results-driven, analytically proficient, strategically minded with an operational outlook• Excellent people management, leadership, and coaching skills• Strong record of developing and retaining high potential employees• Experience in a fast-paced high-volume sales environment with tight deadlines in adynamic working environment• Excellent listening and problem-solving skills• Excellent verbal and written communication skills, both internally and externally• Ability to maximize revenue through best practices• Highly organized with the ability to handle multiple priorities• Strong knowledge of Microsoft Office programs• Demonstrated ability to prioritize and multi-task in a time-sensitive environment• Demonstrated ability to make timely and sound decisions; make decisions under conditionsof uncertainty or limited data; evaluate short- and long-term consequences• Execute high level of independent judgement and critical thinking• Professional and polished demeanor• Strong written and verbal communication skills in both English B2-C1 and German C2.• Willingness to work on site from our office in AthensPreferred Qualifications• Bachelor’s degree• Experience working with Salesforce.com or similar CRM preferredWhy Choose Us?&nbsp; &nbsp;<ul><li>Stable Future: Secure your career with an indefinite contract and enjoy the stability of 14 salaries per year.</li><li>Relocation Package to lovely city of Athens&nbsp;</li><li>Financial Growth: Benefit from our competitive remuneration package and monthly performance bonuses.</li><li>Everyday Benefits: Relish daily meal vouchers with Up Hellas Mastercard.</li><li>Comprehensive Health Coverage: Enjoy private health insurance and dental care.</li><li>Global Career Pathways: Explore international career prospects with our Concentrix International Mobility program.</li><li>Vibrant Community: Engage in exciting employee events and immerse yourself in our lively culture.</li><li>Wellness Focus: Access a free gym, partake in wellness activities, and unwind at our rooftop cinema with breathtaking Acropolis views.</li><li>Gourmet Breaks: Savor delicious meals at our state-of-the-art corporate cafeteria.</li></ul>

Sales Team Leader (f/m/d) with English and German (Relocation Support to Athens)

Job Ads Information Security Engineer Greece - Page 13

regional consumer care manager knowledge and training (western europe)

JT International Hellas AEBE

quality controller - mechanical (μηχανολόγος μηχανικός ποιοτικού ελέγχου πεδίου) (m/f/d) ptolemaida

JUWI Greece

quality controller - mechanical (μηχανολόγος μηχανικός ποιοτικού ελέγχου πεδίου) (m/f/d) lamia

JUWI Greece

quality controller - mechanical (μηχανολόγος μηχανικός ποιοτικού ελέγχου πεδίου) (m/f/d) kozani

JUWI Greece

sales team leader (f/m/d) with english and german (relocation support to athens)

Concentrix Greece

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