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We are seeking a highly motivated and results-driven&nbsp;Business Development Manager&nbsp;to join our team in Greece. The successful candidate will play a key role in expanding our market presence, building strategic partnerships, and driving revenue growth in key international and domestic markets.Key Responsibilities<ul><li>Market Expansion: Identify, evaluate, and pursue new business opportunities in targeted markets.</li><li>Client Relationship Management: Build and maintain strong relationships with key clients, stakeholders, and industry partners.</li><li>Strategic Partnerships: Collaborate with cross-functional teams to identify and develop strategic alliances that align with company objectives.</li><li>Sales Growth: Develop and execute sales strategies to achieve revenue targets and business goals.</li><li>Market Analysis: Monitor market trends, competitor activities, and emerging technologies to identify opportunities for growth.</li><li>Proposal Development: Prepare and present compelling business proposals, tenders, and presentations to potential clients.</li><li>Trade Shows and Events: Represent Theon Sensors at industry events, trade shows, and conferences to promote our products and capabilities.</li></ul>Qualifications<ul><li>Educational Background: Bachelor’s degree in Engineering, or a related field (Master’s degree preferred).</li><li>Experience: Minimum of 3&nbsp;years of experience in business development, sales, or related roles within the defense, security, or high-tech industry.</li><li>Market Knowledge: Familiarity with the defense and security market in Europe, Middle East, or other relevant regions.</li><li>Skills:</li><li>Strong negotiation, communication, and presentation skills.</li><li>Proven ability to build and maintain long-term client relationships.</li><li>Analytical mindset with the ability to assess market trends and data.</li><li>Proficiency in CRM software and Microsoft Office Suite.</li><li>Language: Fluency in English is essential; knowledge of additional languages is a plus.</li><li>Travel: Willingness to travel domestically and internationally as required.</li></ul>

Business Development Manager

Intellectica is recruiting a&nbsp;Head of Technology (News Website)&nbsp;on behalf of its client, a leading digital media organization in Greece renowned for its comprehensive news coverage and influential presence in the online journalism landscape. With a legacy of delivering timely and reliable information across various domains – including politics, economy, sports, culture, and technology – the company continues to shape public discourse and inform a broad audience. As part of its commitment to digital innovation and excellence, the organization seeks a dynamic and experienced Head of Technology to drive the evolution of its digital platforms and lead a team of cross-functional developers. This pivotal role reports directly to the Chief Executive Officer and is based in Athens, Greece.Key activities and responsibilities of this role include:<ul><li>Overseeing the end-to-end technological operations of the company’s digital platforms, ensuring optimal performance, scalability, and security</li><li>Leading and mentoring a multidisciplinary team of cross-functional developers, fostering a culture of innovation, collaboration, and continuous improvement</li><li>Developing and implementing a comprehensive technology strategy aligned with the organization’s editorial and business objectives</li><li>Evaluating and integrating emerging technologies to enhance user experience, content delivery, and operational efficiency</li><li>Collaborating with the editorial, marketing, and product teams to support content management, audience engagement, and monetization initiatives</li><li>Ensuring compliance with industry standards and best practices in web &amp; app development, data protection, and cybersecurity</li><li>Managing relationships with external vendors and technology partners, negotiating contracts and overseeing service delivery</li><li>Monitoring and analyzing key performance indicators to inform decision-making and drive continuous improvement</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in Computer Science, Management &amp; Information Technology, or a related field</li><li>Master’s degree (MBA, Management &amp; Information Technology, or a related field) is highly preferred</li><li>Minimum of 8 years of experience in web development and technology management, with at least 3 years in a leadership role</li><li>Work experience from the digital media sector is considered a strong plus</li><li>Proven track record of managing complex digital projects and leading technical teams in a fast-paced environment</li><li>Extensive knowledge of front-end and back-end development, including proficiency in HTML, CSS, JavaScript, and PHP</li><li>Experience with content management systems (CMS), particularly WordPress, and familiarity with SEO best practices</li><li>Strong understanding of web analytics tools, such as Google Analytics, and their application in driving business insights</li><li>Familiarity with cloud services, hosting environments, and content delivery networks (CDNs)</li><li>Fluency in Greek and proficiency in English, both written and spoken</li></ul>Core competencies of a successful candidate:<ul><li>Strategic thinker with a vision for technological innovation</li><li>Effective communicator and collaborator across diverse teams</li><li>Decisive leader with strong organizational skills</li><li>Adaptable to evolving technologies and market trends</li><li>Committed to excellence and continuous learning</li><li>Analytical problem-solver with a data-driven mindset</li></ul>

Head of Technology
int-0322

Intellectica&nbsp;is recruiting an experienced and strategically oriented&nbsp;Head of Procurement&nbsp;on behalf of an internationally recognized group of companies operating in the Aerospace, Defense, Security, and High Technology markets. With a strong international presence, state-of-the-art production facilities, and a commitment to continuous innovation, our client empowers armed and special forces across 71 countries. Based in Attiki, Greece, and reporting directly to the COO, the successful candidate will oversee the procurement strategy, supplier relationships, contract negotiations, and sourcing operations. This role will play a critical part in ensuring the availability of high-quality components and services, optimizing costs, and supporting the timely delivery of complex, high-performance systems.Key activities and responsibilities of this role include:<ul><li>Shape and execute the strategic procurement roadmap for serial production categories, focusing on complex high-tech materials such as electronic and mechanical components</li><li>Act as a strategic counterpart to the operational/executional purchasing team, ensuring end-to-end supply chain efficiency</li><li>Identify, evaluate, and develop long-term relationships with key suppliers across the US, China, Korea, and other critical regions</li><li>Lead contract negotiations and implement long-term agreements that secure cost advantages, quality standards, and supply continuity</li><li>Develop and enforce robust supplier KPIs and performance metrics to ensure alignment with ISO standards and company goals</li><li>Collaborate closely with internal stakeholders, including production, engineering, and quality assurance, to align procurement strategies with production needs</li><li>Establish and manage strategic sourcing initiatives that support the company’s growth, risk mitigation, and operational excellence</li><li>Monitor global market trends, geopolitical factors, and supply chain risks, proactively adjusting sourcing strategies where needed</li><li>Travel regularly to key suppliers and group sites to strengthen relationships, execute critical negotiations, and ensure supply chain resilience</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s or Master’s degree in Supply Chain Management, Business Administration, Engineering, or a related field; an MBA is a plus</li><li>At least 8 years of progressive procurement experience, ideally within production or assembly-focused industries</li><li>Demonstrated success in managing complex supply chains and sourcing high-tech materials for serial production</li><li>Deep understanding of supplier relationship management, contract negotiation, and strategic sourcing best practices</li><li>Practical exposure to global supplier bases</li><li>Familiarity with Microsoft Office suite (advanced MS Excel skills)</li><li>Familiarity with ERP systems (e.g., D365, SAP, Oracle) and procurement software</li><li>Fluent in English and Greek (both written and verbal); additional languages are an asset</li><li>Willingness to travel internationally as needed</li></ul>Core competencies of a successful candidate:<ul><li>Excellent communication and negotiation skills</li><li>Adaptability and resilience in a fast-paced environment</li><li>Strong leadership and team management skills</li><li>Strategic mindset and strong initiative</li><li>Analytical thinking and structured problem solving</li></ul>

Head of Procurement int-0374

The right candidate will:Be responsible for the&nbsp;smooth planning, execution and optimization of the marketing and communication plan of assigned brands. He/she will liaise with product, sales, web and in-house creative&nbsp;team to build strong brand presence in the local and international market. We are looking for an individual who will bring expertise and new ideas to the table, to grow and evolve the business as part of a high performing team.&nbsp;Key Accountabilities:<ul><li>Co-creates&nbsp;360°&nbsp;Marketing &amp; Communication plan&nbsp;for brands of responsibility</li><li>Coordinates all related activities, working closely with product, sales, exports and creative teams and&nbsp;monitors progress vs plans</li><li>Secures&nbsp;brand image in all touchpoints&nbsp;(product packaging, ATL, BTL, web, digital, e-retailers)</li><li>Responsible for end-to-end execution of&nbsp;Digital&nbsp;and&nbsp;ATL campaigns</li><li>Leads the design and&nbsp;excellent implementation of BTL campaigns&nbsp;within budget in direct cooperation with Product, Trade and Sales Departments, ensuring the appropriate POSM per store allocation, based on both customer segmentation as well as brands’ A&amp;P budget and strategy</li><li>Works closely with product and creative team to build our brands’&nbsp;next generation brand image</li><li>Responsible for&nbsp;end-to-end development and execution&nbsp;of&nbsp;packaging artwork&nbsp;of&nbsp;assigned products and&nbsp;product ranges,&nbsp;securing brand image&nbsp;and&nbsp;product features&nbsp;are&nbsp;well communicated&nbsp;ensuring&nbsp;timely artwork deadlines</li><li>Competition analysis&nbsp;to provide required&nbsp;references, inputs and&nbsp;key information&nbsp;on packaging artwork</li><li>Analyses and identifies the need&nbsp;of product and range communication content, based on brands’ strategy, insights and customer needs, in order to decide what, when and how to&nbsp;communicate for all media and channels</li><li>Approves, follows-up and&nbsp;secures that communication messages are fulfilled&nbsp;in the communication execution and&nbsp;evaluates its effectiveness</li><li>Plans and Manages&nbsp;social media calendar and campaigns&nbsp;for assigned brands</li><li>Sets-up and executes&nbsp;social media&nbsp;(Facebook, YouTube, LinkedIn, Instagram, TikTok ) and&nbsp;Newsletter campaigns, monitors and reports on achieved targets and performance</li><li>Craft stories and&nbsp;compelling copy&nbsp;that fit&nbsp;brand tone of voice&nbsp;and experience proposition for&nbsp;social&nbsp;platforms,&nbsp;website,&nbsp;ads,&nbsp;print,&nbsp;press releases, newsletters, as well as effective headlines, taglines, and calls to action</li><li>Identifies industry trends, providing expert advice on marketing and advertising techniques and pitching fresh and innovative ideas</li><li>Manages&nbsp;and monitors&nbsp;A&amp;P budget</li><li>Closely&nbsp;monitors brands’ performance&nbsp;of all the&nbsp;promotional activities&nbsp;evaluates the outcomes and proposes accordingly.</li><li>Closely&nbsp;monitor competition’s&nbsp;activities (e-commerce, promotions, social media &amp; newsletter content etc)</li><li>Work closely with&nbsp;external vendors like Digital Agency, Media, etc</li></ul>&nbsp;Requirements:<ul><li>Bachelor’s degree&nbsp;in Business Administration, Marketing or related field from&nbsp;a well reputable University&nbsp;with&nbsp;excellent academic record</li><li>Master's Degree will be considered as a plus</li><li>4-6 years&nbsp;of experience in a similar position</li><li>Outstanding&nbsp;written and verbal communication skills in&nbsp;Greek &amp; English</li><li>Very strong Digital Marketing skills&nbsp;including:&nbsp;Hands-on experience&nbsp;in using&nbsp;email marketing platforms (&nbsp;copy creation and design, segmentation, automation, reporting)&nbsp;social media platforms and ads&nbsp;(concept, copy, creation, targeting, optimization, reporting), knowledge of web and social media&nbsp;analytics platforms&nbsp;(Google Analytics, Meta etc)</li><li>Copywriting skills&nbsp;– strong on Social Media, Web and ads</li><li>Strong&nbsp;Understanding of&nbsp;design,&nbsp;branding&nbsp;and&nbsp;marketing principles&nbsp;and techniques</li><li>Commercial understanding:&nbsp;Ability to put company’s strategy into practice, transfer commercial and marketing needs into concrete projects and clearly convey the right message</li><li>Internet and technology savvy&nbsp;and always up to date with the latest trends and technologies</li><li>Previous work experience in a&nbsp;retail, wholesale or e-commerce business</li><li>Other&nbsp;EU language&nbsp;knowledge would be an advantage</li><li>Computer literate&nbsp;and Google search savvy. Must have&nbsp;excellent&nbsp;working knowledge of&nbsp;MS Office Tools</li></ul>&nbsp;Qualifications:<ul><li>Methodical&nbsp;with meticulous&nbsp;attention to detail</li><li>Self-motivated, proactive and independent -&nbsp;takes ownership&nbsp;of initiatives and projects</li><li>Decisiveness&nbsp;and strong&nbsp;problem-solving skills</li><li>Exceptional&nbsp;organizational&nbsp;and&nbsp;presentation&nbsp;skills</li><li>Teamwork&nbsp;&amp;&nbsp;collaboration, ability to work with diverse teams</li><li>Creative mindset, able to generate and develop fresh, engaging ideas</li><li>Passion for&nbsp;all things Digital</li><li>DIY enthusiasts will be preferred</li></ul>&nbsp;What we offer:<ul><li>Excellent&nbsp;working&nbsp;environment</li><li>Competitive&nbsp;remuneration&nbsp;package&nbsp;&amp;&nbsp;extra benefits</li><li>Commuting&nbsp;expenses</li><li>Potential for&nbsp;expansion of role and opportunity for professional development&nbsp;due to company growth</li><li>The chance to be&nbsp;part of a team&nbsp;that will contribute to our company and&nbsp;brands stand out&nbsp;in the&nbsp;European tools market</li></ul>

Senior Brand Manager

Currently, we are searching to hire an&nbsp;Aggregation Supervisor&nbsp;to join our Energy Origination Team.&nbsp;As Aggregation Supervisor you will be responsible for planning, organizing and coordinating the activities of RES Aggregation. You will cooperate with Energy Management and Operations &amp;Maintenance functions for optimizing and continuously improving the forecasting processes, while being responsible for the client management.<h2>During your day you will:</h2><ul><li>Propose, implement and monitor Aggregator marketing strategies</li><li>Monitor and evaluate the effectiveness of forecasting processes and providers</li><li>Maintain and expand client relationships</li><li>Supervise all account management activities from onboarding to billing and problem solving.</li><li>Maintain &amp; monitor information related to the Aggregator portfolio.</li><li>Manage the compilation of necessary activity reports for Management</li><li>Support the efforts to identify new aggregation clients</li></ul><h2>What you need to stand out:</h2><ul><li>Bachelor’s degree in Engineering, Economics, Finance, Business Administration or other related field</li><li>Master’s degree or MBA will be considered a plus</li><li>Minimum 5&nbsp;years’ experience in the RES sector</li><li>Experience in forecasting methodologies and DR activity</li><li>Knowledge of programming language(s) (MATLAB, Python, etc.) will be preferred</li><li>Proficient use of MS Office tools, especially Excel</li><li>Excellent command of the English language (oral and written)</li></ul>&nbsp;&nbsp;Our Compass is the #ACTION#A_uthenticity#C_ompassion#T_eamwork#I_ntegrity#O_wnership#N_ever giving up&nbsp;&nbsp;What give us energy:<ul><li>Friendly and fast paced environment, being always at the heart of the #action</li><li>Continuous learning to empower our teams</li><li>Career Development opportunities across the Motor Oil Group</li><li>Competitive compensation package</li></ul>&nbsp;&nbsp;*We @Motor Oil Group are an equal opportunity employer.Our hiring decisions are based solely on qualifications, merit, and business needs. We recruit, employ, train, and promote individuals without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, genetic characteristics, or any other protected status. Our commitment is to maintain an inclusive and diverse workforce where everyone has the opportunity to succeed.

Aggregation Supervisor

Your role as a Government &amp; Public Sector Consultant / Senior Consultant will focus on the delivery of client engagements, by understanding objectives for clients and Deloitte, aligning your own work to objectives and setting personal priorities, teaming with others across businesses and borders and taking accountability for own and team results.In this role, you will build relationships and exercise your communication skills in order to positively influence your peers and other stakeholders. You will commit to personal learning and development by actively seeking opportunities for growth, you will share knowledge and experience with others, and act as a strong brand ambassador, embracing our purpose and values in order to put these into practice in your professional life.During your tenure as a Government &amp; Public Sector Consultant / Senior Consultant, you will demonstrate and develop your ability to:<ul><li>Analyze and document the&nbsp;client’s&nbsp;current state process designs by using business process management techniques (e.g. BPMN, RACI, SIPOC, VSM, etc.);</li><li>Identify and document any pain points/quality issues/inefficiencies/non-value-adding activities leading to poor performance;</li><li>Define the process efficiency metrics (KPIs) and the appropriate SLAs;</li><li>Generate business requirement documents for key process improvement projects;</li><li>Effectively monitor project and program implementation;</li><li>Analyze business requirements and prepare technical and functional specifications and develop tender documents;</li><li>Manage and deliver projects and proposals;</li><li>Deal with project research and participate in report writing process;</li><li>Effectively interact with colleagues and clients of varying backgrounds to effectively serve clients.</li></ul> #WinningRequirementsTo qualify for the role you must have:<ul><li>Bachelor’s degree in Public Policy, International Studies, Economics, Business Administration, Finance or Engineering;</li><li>Master’s Degree in Business Administration (MBA) or similar will be considered as a plus;</li><li>Between 2 - 5&nbsp;years of relevant work experience in a consulting firm or related professional area with emphasis on providing advisory services to public sector organizations;</li><li>Knowledge and prior experience in areas related to Government and Public Sector Services gained through serving Greek public administration, European Institutions and / or International Donor Organizations across multiple policy areas;</li><li>Prior experience in preparation of responses to Greek public sector and European tenders will be considered as a plus;</li><li>Understanding of the latest trends across various policy areas (e.g., general public services, economic affairs, environmental protection, social policies), along with insights into major planned Greek public sector reforms and the funding or financing opportunities available for their implementation;</li><li>Strong problem-solving skills and ability to develop insights from quantitative and qualitative information;</li><li>Experience in management of co-funded projects will be considered as a plus;</li><li>Excellent interpersonal skills and ability to prioritize and handle multiple assignments;</li><li>Strong oral and written Greek &amp; English language communication skills;</li><li>Computer literacy;</li><li>Military obligations fulfilled where applicable.</li></ul> #AboutTechnology&amp;Transformation&nbsp;Five core competency areas make up our Technology &amp; Transformation service line:<ul><li>Cyber;</li><li>Engineering, AI &amp; Data;</li><li>Enterprise, Technology &amp; Performance;</li><li>Customer;</li><li>Human Capital.</li></ul>

Government & Public Sector Consultant / Senior Consultant

Intellectica is recruiting a&nbsp;General Manager – Integrator&nbsp;on behalf of a dynamic and fast-growing media agency in Greece with a reputation for innovation, excellence, and agility. With a strong foothold in integrated media services, the company is driven by a commitment to impactful storytelling, data-informed strategy, and operational excellence. The agency’s mission is to create a cohesive, high-performing organizational culture that blends creativity with strong execution. To lead this ambitious evolution, it is seeking a General Manager (Integrator) to oversee day-to-day operations and align cross-functional teams under a shared strategic vision. Based in Attiki, Greece, this executive role reports directly to the Chairman and the Board of Directors.Key activities and responsibilities of this role include:<ul><li>Leading, managing, and overseeing the daily operations and execution of the company’s strategic plans</li><li>Acting as the right hand of the Chairman, ensuring seamless alignment between strategy and operations</li><li>Driving cross-functional collaboration and ensuring interdepartmental integration across all major functions</li><li>Owning and managing company-wide KPIs, budgeting processes, and P&amp;L accountability</li><li>Leading performance and talent management efforts, including direct oversight of department heads</li><li>Championing a positive workplace culture that reinforces engagement, performance, and accountability</li><li>Facilitating weekly management meetings and quarterly goal reviews, ensuring visibility and alignment</li><li>Ensuring company-wide adherence to core processes and operational systems.</li><li>Mentoring senior leaders and providing coaching to elevate talent and leadership effectiveness</li><li>Managing special and strategic projects, ensuring on-time and high-impact delivery</li><li>Serving as the lead integrator of communication between the executive and operational teams</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in Business, Engineering, Marketing &amp; Comms or related field; MSc degree and/or MBA preferred</li><li>Proven experience as a General Manager, Managing Director, or COO, preferably within a high-paced media, advertising, or tech-driven environment.</li><li>Demonstrated success in managing large teams (35+ people) across multiple departments</li><li>Track record in business plan execution, with deep understanding of P&amp;L, KPI analysis, and action plan development</li><li>Strong commercial mindset and background in sales or business development, with talent development focus</li><li>Excellent decision-making under pressure, with the ability to act swiftly and independently</li><li>Exposure to structured environments or multinational companies with mature process frameworks</li><li>Experience coordinating complex, multi-stakeholder projects with multiple priorities</li><li>Proficiency in Microsoft Office</li><li>Fluency in Greek and English, both written and spoken</li></ul>Core competencies of a successful candidate:<ul><li>Strategic, fast-thinking, and results-driven</li><li>Outstanding communicator and integrator</li><li>High emotional intelligence and people-development focus</li><li>Agile, decisive, and solutions-oriented</li><li>Strong meeting facilitation and alignment skills</li><li>Committed, authentic, and a true team player</li><li>Customer-first mentality</li></ul>

General Manager int-0350

Our VCS team supports private equity backed businesses and corporates who want to take an accelerated lens to performance improvement in delivering improvements to their cash &amp; EBITDA position. We have a pragmatic approach helping businesses overcome challenges by supporting management (and shareholders, where appropriate) to drive sustainable operational change.This could include drafting growth and improvement initiatives that translate into various types of business plans (strategic plan, turnaround plan, working capital / liquidity boost, transformation plans, business split) in which we assess upsides and risks from an independent perspective.This is an opportunity to leverage your performance improvement and turnaround experience in a stimulating new environment. Our VCS practice is experiencing rapid growth and we now have multiple opportunities across the team to recruit high caliber delivery individuals with advanced business and financial modelling skills.In a continuously evolving business environment where organisations need to make smart, quick and well-informed decisions based on quality analysis, you will have the opportunity to work closely with our Private Equity and corporate clients in solving complex business problems and providing key insights into business drivers and scenario analysis presented elegantly to enhance stakeholder presentation.We are looking for a skilled and motivated Business Analyst / Consultant to join our dynamic Value Creation team. This role involves a blend of financial restructuring and operational enhancement strategies, demanding strong analytical skills and a strategic mindset. Key responsibilities:<ul><li>Conduct detailed financial analysis and modelling to assess client business performance.</li><li>Participate in the development and implementation of restructuring plans alongside strategies for performance improvement.</li><li>Collaborate with senior consultants to manage client relationships and ensure the success of project deliverables.</li><li>Identify and apply strategic solutions in conjunction with operational improvements for comprehensive client strategies.</li><li>Prepare insightful reports and presentations for key stakeholders and clients.</li></ul> #WinningRequirements<ul><li>Bachelors’ Degree in Business Administration, Economics, Accounting, Engineering or other related disciplines.</li><li>MBA or Master’s Degree in any of the above fields.</li><li>ACA / ACCA / CFA qualification (or equivalent) will be considered advantage.</li><li>0-2 years of experience in a corporate environment or consulting firm.</li><li>Excellent numeracy skills with keen attention to detail and the ability to absorb and analyse large amounts of data quickly.</li><li>Excellent report writing and presentation skills.</li><li>Very strong analytical skills and problem-solving mindset are essential.</li><li>Knowledge of basic accounting concepts and understanding of the accounting principles are essential.</li><li>Strong financial modelling skills.</li><li>Excellent written and verbal communication skills in English &amp; Greek.</li><li>Willingness to learn and grow within a fast-paced environment.</li><li>Military obligations fulfilled where applicable.</li></ul>

Restructuring - Value Creation Services and Performance Improvement - Consultant/Senior Consultant

Global Consumer Care (GCC) is driving the delivery of best-in-class consumer care&nbsp;across JTI. We are passionate about our consumers and fully devoted to enhancing their experience at every stage of their journey — from the very first contact to becoming loyal users and true brand ambassadors.We are firmly committed to becoming the #1 organization in delivering superior consumer experience globally, working hand in hand with JTI markets to realize our shared Vision #1. To support this ambition, we are seeking experienced, consumer-centric, and highly motivated professionals to join our dynamic Global Consumer Care team based in Athens, Greece.&nbsp;Position:&nbsp;As Regional Consumer Care Manager for Western Europe, you will oversee market operations within our outsourced model, driving vendor performance to ensure the consistent delivery of best-in-class consumer care services. You will lead the development and delivery of high-quality training and knowledge management across the region. A key part of your role will be ensuring overall alignment with global initiatives whilst driving operational excellence. This highly collaborative position involves close partnership with vendors, local markets, HQ colleagues, and central functions.&nbsp;In this role, you will:&nbsp;<ul><li>Market Relationship: Support markets in building best-in-class consumer care operations tailored to local needs. Act as primary escalation points for local markets.</li><li>Vendor Management: Manage regional vendors, ensuring strong performance, inc. SLA &amp; KPI achievements for your allocated markets. Identify continuous improvement opportunities, create action plans and ensure follow up. Supporting the management of regional budgets, forecasting, and vendor invoicing.</li><li>Training and development: Designing, implementing, and evaluating all types of training programs (onboarding, new product launches, new initiatives, process improvements, continuous learning etc.) delivered by Vendors to improve advisors’ performance, often coordinating resources like facilitators, technology, and materials.</li><li>Training organization: Coordinating resources like facilitators, technology, and materials as required for the successful delivery of all training. Maintain and monitor relevant KPIs and metrics on training outcomes</li><li>Content curation: Organizing and structuring information to ensure content remains accurate, consistent, and up to date.</li><li>Strategy &amp; Analysis: Partner with the GCC HQ team to develop and enhance knowledge management and training strategies aligned with business goals, ensuring measurable impact and continuous improvement of all initiatives</li><li>Knowledge Management: Build and maintain systems to capture, organize, and share the organization’s knowledge assets — including knowledge bases and digital content — to support both advisors and consumers.</li><li>Continuous Improvement: Foster collaboration among markets and vendors by encouraging knowledge sharing and connection. Partner with the Global Consumer Care team to identify opportunities and translate them into actionable initiatives that enhance training and knowledge effectiveness.</li><li>Training &amp; Knowledge Champion: Prepare and deliver presentations on training and knowledge management initiatives to senior stakeholders and HQ leadership.</li><li>Travel: Travel within the Western European region to support local markets and operational partners, with occasional visits to JTI Headquarters in Geneva, Switzerland, and other hubs as required.</li></ul>&nbsp;&nbsp;Requirements:&nbsp;<ul><li>Degree in Management, Business Administration, Marketing, or related field</li><li>Minimum 5+ years’ experience as a Consumer Care Training Manager / Knowledge Manager/Contact Center Manager or in a similar leadership role</li><li>Solid understanding of all aspects of Consumer Care operations in a multi-hub, outsourced environment</li><li>FMCG and/or Consumer Goods industry experience strongly preferred; tobacco and RRP category knowledge is a plus</li><li>Excellent organizational skills with the ability to manage and prioritize multiple initiatives simultaneously</li><li>Strong understanding of the latest training and knowledge management best practices, including techniques and technology landscape</li><li>Deep understanding of change management practices and techniques</li><li>Excellent influencing skills and experience of working with vendors and partners in the training/knowledge management area</li><li>Exceptional communication and collaboration skills, both one-on-one and in group settings, across all functions and levels of the organization</li><li>Proven ability to multi-task, adapt, and perform under pressure</li><li>Proficient in MS Office and consumer care systems/platforms (e.g., ServiceNow)</li><li>Fluent English (written and spoken); additional languages are an advantage</li></ul>&nbsp;&nbsp;What to expect:&nbsp;&nbsp;Expect growth opportunities, training, good compensation package, social security package. For more details on local policies, speak with the Talent Advisor.

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ΦΟΥΡΝΑΡΑΚΗΣ Α.Ε

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government & public sector consultant / senior consultant

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general manager int-0350

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regional consumer care manager knowledge and training (western europe)

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