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Bilingual Czech/English Customer Care Specialist Responsibilities:<ul><li>Experience in technical-based customer assistance through voice, chat, and email</li><li>Previous experience dealing with the challenges faced in a customer-focused role&nbsp;</li><li>Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting&nbsp;colleagues/department.&nbsp;As a result, driving the successful development of the team and the wider department forward.</li><li>Problem-solving and critical thinking skills</li><li>A passion for problem-solving with the customer’s interest and satisfaction being the primary goal</li><li>Social Media Savvy</li><li>Ability to effectively and correctly communicate verbally and in written format</li></ul>Role Requirements:<ul><li>Must have a good knowledge in Czech (B2) and English (B2/C1) speaking and writing</li><li>Experience in Customer Support, technical support, especially with a help desk or other IT functions&nbsp;</li><li>Great communication skills, written and orally</li><li>Demonstrate strong abilities to work independently and as a team player</li><li>Must be adaptable and flexible, demonstrating abilities to work with process and information changes</li><li>Must be willing to participate in a background screening</li><li>Proven customer communication experience (E-mail &amp; Chat)</li><li>Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)</li></ul>About UsWe are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology—powered by ridiculously smart people.TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.TaskUs currently has over 45,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.TaskUs is an equal opportunity employer.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! TaskUs is an Equal Opportunity EmployerIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! TaskUs is an Equal Opportunity EmployerIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! TaskUs is an Equal Opportunity EmployerIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! TaskUs is an Equal Opportunity EmployerHow We Partner To Protect You:&nbsp;TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI:&nbsp;In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to&nbsp;opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

Bilingual Czech/English Customer Care Specialist

Customer Care&nbsp;Specialist-Polish/English&nbsp;BilingualWhat does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Customer Care Specialist.Responsibilities:<ul><li>Experience in technical-based customer assistance through voice, chat, and email</li><li>Previous experience dealing with the challenges faced in a customer-focused role&nbsp;</li><li>Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting&nbsp;colleagues/department.&nbsp;As a result, driving the successful development of the team and the wider department forward.</li><li>Problem-solving and critical thinking skills</li><li>A passion for problem-solving with the customer’s interest and satisfaction being the primary goal</li><li>Social Media Savvy</li><li>Ability to effectively and correctly communicate verbally and in written format</li></ul>Role Requirements:<ul><li>Must be bilingual in Polish (B2/C1) and English (B2/C1) speaking and writing</li><li>Experience in Customer Support, technical support, especially with a help desk or other IT functions&nbsp;</li><li>Great communication skills, written and orally</li><li>Demonstrate strong abilities to work independently and as a team player</li><li>Must be adaptable and flexible, demonstrating abilities to work with process and information changes</li><li>Must be willing to participate in a background screening</li><li>Proven customer communication experience (E-mail &amp; Phone)</li><li>Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)</li></ul>About UsWe are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology—powered by ridiculously smart people.TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.TaskUs currently has over 45,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.TaskUs is an equal opportunity employer.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! TaskUs is an Equal Opportunity EmployerHow We Partner To Protect You:&nbsp;TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI:&nbsp;In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to&nbsp;opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

Bilingual Polish/English Customer Care Specialist

Customer&nbsp;Care&nbsp;Specialist-Ukrainian/English&nbsp;Bilingual<ul><li>What does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Customer Care Specialist.</li></ul>Responsibilities:<ul><li>Experience in technical-based customer assistance through voice, chat, and email</li><li>Previous experience dealing with the challenges faced in a customer-focused role&nbsp;</li><li>Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting&nbsp;colleagues/department.&nbsp;As a result, driving the successful development of the team and the wider department forward.</li><li>Problem-solving and critical thinking skills</li><li>A passion for problem-solving with the customer’s interest and satisfaction being the primary goal</li><li>Social Media Savvy</li><li>Ability to effectively and correctly communicate verbally and in written format</li></ul>Role Requirements:<ul><li>Must be bilingual in Ukrainian (C2/Native) and English (B2/C1) speaking and writing</li><li>Experience in Customer Support, technical support, especially with a help desk or other IT functions&nbsp;</li><li>Great communication skills, written and orally</li><li>Demonstrate strong abilities to work independently and as a remote team player</li><li>Must be adaptable and flexible, demonstrating abilities to work with process and information changes</li><li>Must be willing to participate in a background screening</li><li>Proven customer communication experience (E-mail &amp; Phone)</li><li>Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)</li></ul>About UsWe are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology—powered by ridiculously smart people.TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.TaskUs currently has over 45,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.TaskUs is an equal opportunity employer.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! TaskUs is an Equal Opportunity EmployerIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! TaskUs is an Equal Opportunity EmployerHow We Partner To Protect You:&nbsp;TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI:&nbsp;In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to&nbsp;opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

Bilingual Ukrainian/English Customer Care Specialist

High School Assistant PrincipalSchool:&nbsp;High SchoolReports to:&nbsp;High School PrincipalSchool Year:&nbsp;2025-2027ACS Athens seeks an experienced&nbsp;High School Assistant Principal&nbsp;to support the High School Principal in fostering a rigorous, student-centered learning environment. This leadership role requires expertise in instructional innovation, faculty development, technology integration, and a deep understanding of the American curriculum and standards. The&nbsp;High School Assistant Principal&nbsp;will play a critical role in advancing academic excellence, student well-being, and school operations while strategically driving innovation and continuous improvement.Responsibilities1. Strategic Instructional Leadership<ul><li>Collaborate with the High School Principal to establish and implement long-term academic goals and initiatives.</li><li>Lead curriculum enhancement and instructional transformation, ensuring alignment with ACS Athens' mission.</li><li>Provide strategic oversight for instructional methodologies, classroom management, and student engagement strategies.</li><li>Oversee assigned academic departments, ensuring high standards of teaching and learning.</li><li>Serve as acting Principal in the High School Principal's absence.</li></ul>2. Faculty &amp; Staff Development<ul><li>Participate in faculty recruitment and retention strategies, including candidate evaluation, interviews, and hiring decisions.</li><li>In collaboration with the Principal, Dean of Academics and PD team develop and implement professional growth initiatives, coaching, and mentorship programs for faculty.</li><li>Supervise and evaluate faculty performance, including substitute teachers and interns.</li><li>Assist in creating the master schedule for instructional assignments.</li><li>Lead faculty development workshops to promote data-driven instruction, innovation, and digital integration.</li></ul>3. Curriculum Innovation &amp; Academic Program Development<ul><li>Oversee curriculum development, ensuring rigorous academic standards and alignment with global best practices.</li><li>In collaboration with the High School Principal monitor new course proposal processes and strategic expansion of academic offerings.</li><li>Ensure cross-disciplinary collaboration to foster interdisciplinary learning experiences.</li><li>Collaborates with the MAP Coordinator to schedule and implement MAP testing and data-driven academic interventions.</li><li>Supervise and enhance extracurricular and co-curricular programs that promote holistic student development.</li></ul>4. Student Support &amp; Well-being<ul><li>Provide strategic oversight of student support services, ensuring alignment with restorative justice and well-being initiatives.</li><li>Lead the implementation of the High School Student Conduct Model, overseeing attendance, behavioral interventions, and mediation processes.</li><li>Work closely with faculty, counselors, and the Child Study Team to develop personalized student interventions.</li><li>Lead the development of programs that foster character development, student leadership, and responsible citizenship.</li></ul>5. Community Engagement &amp; Public Relations<ul><li>Serve as a liaison between the school and the broader community, including parents, external organizations, and educational stakeholders.</li><li>Lead parent engagement initiatives, including presentations, informational sessions, and special events.</li><li>Develop communication strategies that enhance school-community collaboration.</li></ul>6. Resource &amp; Operations Management<ul><li>Oversee campus safety measures, including emergency preparedness, security protocols, and crisis management.</li><li>Direct faculty in coordinating field trips and off-campus educational experiences, ensuring alignment with citizenship and academic models.</li><li>Lead the logistics and supervision of faculty and student schedules, ensuring smooth daily operations.</li></ul>7. Professional Growth &amp; Leadership Development<ul><li>Participate in executive-level professional development, contributing to school-wide leadership strategies.</li><li>Engage in professional organizations and conferences to remain at the forefront of educational leadership trends.</li><li>Lead cross-divisional initiatives that strengthen collaboration across the school.</li></ul>8. Additional Responsibilities<ul><li>Perform other duties as assigned by the President or the High School Principal to further institutional growth and innovation.</li></ul>Required Qualifications &amp; Skills1. Instructional Leadership &amp; Faculty Development<ul><li>Experience in educational leadership, curriculum planning, and instructional innovation.</li><li>Proven ability to mentor, coach, and develop faculty through high-impact professional learning.</li><li>Expertise in data-driven decision-making to enhance student learning outcomes.</li></ul>2. Advanced Technology Integration &amp; Digital Innovation<ul><li>Expert proficiency in educational technology, including Moodle, Skyward, and emerging ed-tech platforms.</li><li>Strong leadership in technology-enhanced learning, blended instruction, and data analytics for academic tracking.</li><li>Experience in AI-driven assessment tools and adaptive learning technologies.</li></ul>3. Curriculum Development &amp; Academic Standards<ul><li>Comprehensive knowledge of the American curriculum, instructional standards, and accreditation requirements.</li></ul>4. Student Support &amp; Holistic Development<ul><li>Strategic leadership in restorative justice, student wellness programs, and behavioral intervention models.</li><li>Experience in leading diverse student support programs, including academic coaching and social-emotional learning.</li><li>Strong background in working with Child Study Teams, student services, and inclusive education strategies.</li></ul>5. Executive Leadership &amp; Administrative Competencies<ul><li>Valid U.S. teaching license with administrative certification or equivalent credentials.</li><li>Master's degree (or higher) in Educational Leadership, Curriculum &amp; Instruction, or a related field.</li></ul>6. Commitment to ACS Athens' Mission &amp; Vision<ul><li>Passionate about student-centered education and fostering a globally-minded, inclusive learning environment.</li><li>Strong leadership in collaborative decision-making, communication, and educational innovation.</li><li>Dedicated to continuous professional growth and thought leadership in international education.</li></ul>Position DetailsThe&nbsp;High School Assistant Principal&nbsp;is expected to report on August 20, 2025, to engage in New Faculty Orientation and institutional training.Why Join ACS Athens?At ACS Athens, we are committed to excellence in education, student-centered innovation, and global leadership. If you are a forward-thinking educational leader ready to drive transformational change, we invite you to apply!Application Procedure:To be considered for this position, please complete this&nbsp;form&nbsp;in English by submitting the following:<ul><li>Resume/CV highlighting relevant experience.</li><li>Cover letter connecting your professional journey to the ACS Athens mission.</li><li>Contact information for three professional references.</li><li>A brief self-introduction video (via&nbsp;Vimeo&nbsp;or another supported format) sharing your vision for leadership at ACS Athens.</li></ul>

High School Assistant Principal

It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world – that’s what it takes to get there. If that's something you want to be apart of, apply today!&nbsp;What does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Customer Care Specialist.Responsibilities:<ul><li>Experience in technical-based customer assistance through voice, chat, and email</li><li>Previous experience dealing with the challenges faced in a customer-focused role&nbsp;</li><li>Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting&nbsp;colleagues/department.&nbsp;As a result, driving the successful development of the team and the wider department forward.</li><li>Problem-solving and critical thinking skills</li><li>A passion for problem-solving with the customer’s interest and satisfaction being the primary goal</li><li>Social Media Savvy</li><li>Ability to effectively and correctly communicate verbally and in written format</li></ul>Role Requirements:<ul><li>Must be bilingual in Hungarian (C1/C2) and English (B2/C1) speaking and writing</li><li>Minimum 1-2 year experience in Customer Support, technical support, especially with a help desk or other IT functions&nbsp;</li><li>Great communication skills, written and orally</li><li>Demonstrate strong abilities to work independently and as a remote team player</li><li>Must be adaptable and flexible, demonstrating abilities to work with process and information changes</li><li>Must be willing to participate in a background screening</li><li>Proven customer communication experience (E-mail &amp; Phone)</li><li>Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)</li></ul>About UsWe are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology—powered by ridiculously smart people.TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.TaskUs currently has over 45,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.TaskUs is an equal opportunity employer.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! TaskUs is an Equal Opportunity EmployerHow We Partner To Protect You:&nbsp;TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI:&nbsp;In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to&nbsp;opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

Bilingual Hungarian/English Customer Care Specialist

Content Moderation - Bilingual Russian/English So what does a Content Moderator really do?&nbsp;Think of yourself as someone who will ensure high quality and safe experiences for both people and businesses across the social media family of apps, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Content Moderator.&nbsp;As a Content Moderator, you will be instrumental in keeping our online world engaging, appropriate, and safe. You will apply a content policy to digital content and execute handling procedures with consistency. The best candidates are able to identify subtle differences in the meaning of digital communication and accurately enforce the client’s terms of use by carefully monitoring reports of abuse on the site. You will actively participate in employee assistance programs, program reporting initiatives and training to foster the well-being of you and the employee community. A Bilingual Content Moderator will escalate through appropriate channels any changes that may impact performance or as necessary to maintain required KPIs. You will also adhere to security measures, confidentiality, and other project requirements in any way related to your work.&nbsp;Roles and responsibilities:<ul><li>Working on a computer each day reviewing content such as videos, news stories, still pictures, political ads, and social media profiles.</li><li>Score this content on areas such as age-appropriateness, level of violence, sexual content, and political transparency.</li><li>Meet internal Service Level Agreements and Key Performance Metrics</li><li>Partner and collaborate with leadership on strategic projects as needed</li><li>Participate in all Internal and External mandated trainings and/or seminars</li><li>Get to know, understand, and comply with TaskUs policies and procedures</li></ul>Technical skills and qualifications:<ul><li>Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications</li><li>Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues&nbsp;</li><li>Fluent in the Russian language, as well as reading and writing in Russian</li><li>Fluent in the English language, as well as reading and writing in English</li><li>Must be at least a high school graduate</li></ul>Soft skills:<ul><li>Problem-solving and critical thinking skills</li><li>Great communication skills, written and orally</li><li>Must be adaptable and flexible, demonstrating abilities to work with process and information changes</li><li>Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments&nbsp;</li><li>Coachable - Open to feedback and can show improvement</li></ul>Personality traits required:<ul><li>Resilient, calm, and professional when dealing with challenging situations</li><li>Adaptable to a dynamically changing business&nbsp;</li><li>Trustworthy and reliable with a high level of integrity</li><li>Resourceful, high attention to detail, and the ability to multitask</li></ul>What’s in it for you?<ul><li>Competitive salary</li><li>Great benefits package</li><li>Professional growth opportunities with the chance to learn from many different functions</li><li>A fun and inclusive workplace</li></ul>TaskUs devotes considerable resources to the wellbeing of its employees. Being a Content Moderator means participating in skills groups, counselling sessions, coaching sessions, or other wellness and resiliency programs. You will have 24/7 access to our Wellness &amp; Resiliency Team to bolster your mentalwellbeing.Requirements:<ul><li>All employees exposed to graphic content will attend wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment.</li><li>All employees exposed to graphic content will attend Resiliency Trainings.</li></ul>Creating a Culture of Awareness and Prevention through Psychological Health and Safety:&nbsp;TaskUs believes in being transparent with our new employees about their job duties and the possible impact. Some of our campaigns include disturbing content. Examples of these types of material may include but are not limited to:<ul><li>Child exploitation and abuse</li><li>Animal torture</li><li>Gang Violence</li><li>Murder</li><li>Hate Speech</li><li>Pornographic Content</li></ul>As a Content Moderator it is important for you to know the potential risks related to this type of work. While TaskUs is focused on employee wellness by having counsellors on-site, resiliency programming, and other psychological health and safety programming, exposure to graphic and disturbing content is unavoidable in some job roles. Some individuals with a sensitivity to viewing graphic or disturbing content may be at risk for developing distress, mental health symptoms, or, in rare instances, Secondary Traumatic Stress based on the content they are viewing.TaskUs reserves the right to reassign an employee to other TaskUs projects based on staffing needs, employee performance, and other considerations.&nbsp;In order to help create a community that is safe for all employees, the Wellness &amp; Resiliency Team takes an active role in the primary prevention of mental health concerns through direct practice efforts, e-learning, skills training, and outreach efforts to the TaskUs community.TaskUs offers a comprehensive, global psychological health and safety program for employees, guided by clinical psychology and grounded in neuroscience. Integrating evidence-based activities and information into employees’ job duties to bolster psychological functioning is essential in serving employees’ needs at every stage of your journey.About UsTaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech, and HealthTech. As of March 2023, TaskUs had a worldwide headcount of approximately 47,700 people across 27 locations in 13 countries, including the United States, the Philippines, and India.How We Partner To Protect You:&nbsp;TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI:&nbsp;In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to&nbsp;opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

Content Moderation - Bilingual Russian/English

Viking Expeditions is a new arm of Viking Cruises to deliver expedition cruises in destinations previously not operated by Viking. We have built two bespoke expedition vessels, designed to be the perfect platform for delivering expeditions. Each vessel operates a fleet of Milpro Mk5 zodiacs, two offshore 13m RIBs, two U-boat Worx Cruise 7 submersibles, and a fleet of kayaks. &nbsp;The vessels also operate as credible, rigorous research platforms, with a 40sqm wet-lab onboard, a range of scientific instrumentation, and with resident field scientists year-round. &nbsp;Viking expeditions are partnering with a suite of academic institutions, notably Cambridge University’s Scott Polar Research Institute, US National Oceanic and Atmospheric Administration Great Lakes Environmental Research Laboratory (NOAA GLERL), Cornell Lab of Ornithology and the Norwegian Institute for Water Research (NIVA) to collaboratively deliver a comprehensive research program.  &nbsp;Our specialists hold a senior role on-board Viking’s expedition vessels and are key contributors to the delivery of Viking’s Enrichment Program by giving presentations, workshops and guiding interpretative walks and hikes on shore; and by mingling in guest areas on board, encouraging and facilitating an environment of informal education. &nbsp;Our specialists’ professional / academic research backgrounds will also, as appropriate, enhance our research program. &nbsp;&nbsp;&nbsp;YOUR RESPONSIBILITIES&nbsp;&nbsp;General Duties • Act as a member of the ship’s crew, participating in all crew-related requirements, drills and safety&nbsp;duties, and following IMO regulations at all times including the of registration work and rest hours • Work in the expedition team in onboard and shoreside activities and operations, emphasizing safety and guest satisfaction at all times • Function as an outdoors guide when engaged in off-ship activities, lead interpretative walks and hikes, operate zodiac cruises, interpret Special Operations Boat (SOB) cruises, and escorting and assisting with local shore excursions and carry out necessary preparations for these duties • Deliver recaps, workshops, interpretation or other guest-enrichment activities, as appropriate • Participate in daily rotation in Expedition Central to interact with and assist guests. • Assist with biosecurity preparations and routines, where relevant • Assist with dispatch, embarkation, and disembarkation logistics and duties • Participate in all onboard training opportunities • Assist with any other general duties assigned by the Expedition Management Your Profile, Skills, and Experience • English speaking with the ability to communicate clearly in the execution of the General Duties • Regional-specific knowledge, including wildlife, history, geology&nbsp;• Previous experience as an outdoor guide or in a guest-services role • Positive and enthusiastic team member and crew member Professional Qualifications and Certificates – Required • STCW - Basic Fire Prevention &amp; Fire Fighting, Personal Survival Techniques, Personal Safety &amp; Social&nbsp;Responsibilities, Elementary First Aid • STCW - Crisis Management and Human Behavior, Certificate of Proficiency in Security Awareness, Crowd Management Training • Norwegian Seafarers Medical Certificate or ENG 1 Medical Certificate • Hold the appropriate and valid IAATO/AECO assessment, where relevant Professional Qualifications, Certificates, Experience, Skills – Advantageous • Previous experience in the Viking Expedition Team, or equivalent Expedition Team experience&nbsp;• Marine Radio Operator’s VHF license or equivalent • Small boat license (RYA Powerboat 2 or equivalent) and tiller-steered small boat driving experience • Advanced First Aid certification (Wilderness First Aid or equivalent), required for repeat contracts • Firearm handling and experience in Polar Bear regions, where applicable&nbsp;Guidelines and Regulations • Implement Standard Operating Procedures &amp; STAR Service Standards within the department&nbsp;• Ensure appropriate appearance and clothing according to the Viking Grooming Standards • The company reserves the right to change/extend this job description, if necessary, at any point of time during her/his employment.&nbsp;The following criteria are considered additional to the General Duties, Profile and Skills, Professional Qualifications and Certificates, and Guidelines and Regulations outlined in the Job Description for All Expedition Roles. Role-Specific Duties&nbsp;• Prepare at least four full-length (approx. 45 minute) relevant lecture-style presentations per voyage. This presentation must be complete, in the Viking template, and ready for delivery upon embarkation. Additional lectures may be necessary for longer voyages or those covering several regions • Prepare at least one non-lecture enrichment activity, relevant to the region, for delivery each voyage • Communicate with the Chief Scientist for new lectures or additional enrichment ideas while onboard • Assist or lead workshops and other enrichment activities • Assist with any other expedition duties assigned by Chief Scientist in coordination with Assistant Expedition Leader when appropriate Role-Specific Profile, Skills, and Experience&nbsp;• Excellent communication skills in English, including public speaking experience • Significant region-specific knowledge in the subjects of History, Ornithology, Marine Mammals, Culture, Ecology, or Geology • Experience lecturing and providing guest enrichment or outreach&nbsp;Role-Specific Professional Qualifications and Certificates – Required • Significant academic or professional experience in the area of expertise.&nbsp;Role-Specific Professional Qualifications, Certificates, Experience, Skills – Advantageous • Established track record of scientific publications.&nbsp;Reporting • The Specialist role reports to the Chief Scientist.

EXPEDITION - Specialist in Geology/Glaciology - Great Lakes

Global Consumer Care (GCC) is driving the delivery of best-in-class consumer care&nbsp;across JTI. We are passionate about our consumers and fully devoted to enhancing their experience at every stage of their journey — from the very first contact to becoming loyal users and true brand ambassadors.We are firmly committed to becoming the #1 organization in delivering superior consumer experience globally, working hand in hand with JTI markets to realize our shared Vision #1. To support this ambition, we are seeking experienced, consumer-centric, and highly motivated professionals to join our dynamic Global Consumer Care team based in Athens, Greece.&nbsp;Position:&nbsp;As Regional Consumer Care Manager for Western Europe, you will oversee market operations within our outsourced model, driving vendor performance to ensure the consistent delivery of best-in-class consumer care services. You will lead the development and delivery of high-quality training and knowledge management across the region. A key part of your role will be ensuring overall alignment with global initiatives whilst driving operational excellence. This highly collaborative position involves close partnership with vendors, local markets, HQ colleagues, and central functions.&nbsp;In this role, you will:&nbsp;<ul><li>Market Relationship: Support markets in building best-in-class consumer care operations tailored to local needs. Act as primary escalation points for local markets.</li><li>Vendor Management: Manage regional vendors, ensuring strong performance, inc. SLA &amp; KPI achievements for your allocated markets. Identify continuous improvement opportunities, create action plans and ensure follow up. Supporting the management of regional budgets, forecasting, and vendor invoicing.</li><li>Training and development: Designing, implementing, and evaluating all types of training programs (onboarding, new product launches, new initiatives, process improvements, continuous learning etc.) delivered by Vendors to improve advisors’ performance, often coordinating resources like facilitators, technology, and materials.</li><li>Training organization: Coordinating resources like facilitators, technology, and materials as required for the successful delivery of all training. Maintain and monitor relevant KPIs and metrics on training outcomes</li><li>Content curation: Organizing and structuring information to ensure content remains accurate, consistent, and up to date.</li><li>Strategy &amp; Analysis: Partner with the GCC HQ team to develop and enhance knowledge management and training strategies aligned with business goals, ensuring measurable impact and continuous improvement of all initiatives</li><li>Knowledge Management: Build and maintain systems to capture, organize, and share the organization’s knowledge assets — including knowledge bases and digital content — to support both advisors and consumers.</li><li>Continuous Improvement: Foster collaboration among markets and vendors by encouraging knowledge sharing and connection. Partner with the Global Consumer Care team to identify opportunities and translate them into actionable initiatives that enhance training and knowledge effectiveness.</li><li>Training &amp; Knowledge Champion: Prepare and deliver presentations on training and knowledge management initiatives to senior stakeholders and HQ leadership.</li><li>Travel: Travel within the Western European region to support local markets and operational partners, with occasional visits to JTI Headquarters in Geneva, Switzerland, and other hubs as required.</li></ul>&nbsp;&nbsp;Requirements:&nbsp;<ul><li>Degree in Management, Business Administration, Marketing, or related field</li><li>Minimum 5+ years’ experience as a Consumer Care Training Manager / Knowledge Manager/Contact Center Manager or in a similar leadership role</li><li>Solid understanding of all aspects of Consumer Care operations in a multi-hub, outsourced environment</li><li>FMCG and/or Consumer Goods industry experience strongly preferred; tobacco and RRP category knowledge is a plus</li><li>Excellent organizational skills with the ability to manage and prioritize multiple initiatives simultaneously</li><li>Strong understanding of the latest training and knowledge management best practices, including techniques and technology landscape</li><li>Deep understanding of change management practices and techniques</li><li>Excellent influencing skills and experience of working with vendors and partners in the training/knowledge management area</li><li>Exceptional communication and collaboration skills, both one-on-one and in group settings, across all functions and levels of the organization</li><li>Proven ability to multi-task, adapt, and perform under pressure</li><li>Proficient in MS Office and consumer care systems/platforms (e.g., ServiceNow)</li><li>Fluent English (written and spoken); additional languages are an advantage</li></ul>&nbsp;&nbsp;What to expect:&nbsp;&nbsp;Expect growth opportunities, training, good compensation package, social security package. For more details on local policies, speak with the Talent Advisor.

Regional Consumer Care Manager Knowledge and Training (Western Europe)

UNIC Athens, the University of Nicosia's academic and research base in Greece, combining internationally ranked teaching with state-of-the-art facilities, is seeking a Senior Communications Manager to join its team.The successful candidate will own UNIC’s communications strategy and execution in Greece and Cyprus, and support other priority markets as needed. He/she will lead narrative development for UNIC Athens, UNIC Nicosia and future campuses, manage PR agency partners to world‑class standards, and deliver sustained, high‑quality coverage and reputation outcomes across media, policy, and stakeholder ecosystems. He/she will operate comfortably at both strategy and hands‑on levels, in Greek and English, in fast, politicized environments across jurisdictions.Responsibilities:Strategy and Planning:&nbsp;<ul><li>Build a 12‑month integrated communications plan for Greece and Cyprus (earned/owned/shared/paid), with quarterly OKRs and budget and provide a scalable playbook for additional markets as needed.</li><li>Message architecture: define narratives and proof points for UNIC Athens and UNIC Nicosia (academics, research, clinics/placements, innovation, social impact). Localize global stories for GR &amp; CY and adapt for other geographies as needed.</li><li>Develop a cross‑market newsroom operating model (cadence, calendar, approvals, QA) across press, web, and other media.</li></ul>Media Relations and Issues Management:&nbsp;<ul><li>Own tiered media mapping for Greece and Cyprus (national, broadcast, digital, education, business, health, tech) and cultivate deep editor/journalist relationships in both markets.</li><li>Be the day‑to‑day lead for PR agency partners in Greece and Cyprus: set SOW, KPIs, and review cycles, and drive quality control on pitches and press materials.</li><li>Act as senior press officer: brief spokespeople, place interviews, run press briefings, and handle tough inquiries across markets.</li><li>Monitor policy and public discourse around higher education and private/non‑state institutions in both countries and prepare rapid‑response lines.</li><li>Crisis comms: bi‑country risk register, holding lines, Q&amp;As, escalation matrix, live monitoring, and post‑mortems.</li></ul>Content and Thought Leadership:&nbsp;<ul><li>Own Greek‑language press releases, op‑eds, bylines, speechwriting, and social copy for GR &amp; CY, and ensure flawless Greek and strong, idiomatic English.</li><li>Package research/impact stories with data, case studies, and third‑party validators; pitch exclusive angles to tier‑1 in both markets.</li><li>Maintain executive visibility program (media columns, panels, podcasts; speaker abstracts, briefing books) spanning GR &amp; CY with selective international extensions.</li></ul>Digital, Social and Owned Channels:&nbsp;<ul><li>Run the Greece &amp; Cyprus editorial calendars across the web and coordinate with global channels for coherence and amplification.</li><li>Ensure Greek/English parity and accessibility, and enforce tone‑of‑voice and brand standards across markets.</li><li>Oversee measurement stack (social listening, media monitoring, SEO basics for newsroom posts) and bi‑countrymonthly reporting.</li></ul>Operations, Budget and Governance:&nbsp;<ul><li>Maintain a media kit, boilerplates, fact sheets, and spokesperson bios applicable across markets.</li></ul><ul><li>Implement approvals, legal/compliance checks (incl. data protection) in both jurisdictions, and record‑keeping.</li></ul>&nbsp;Desired Outcomes:&nbsp;<ul><li>Share of Voice &amp; Sentiment (GR &amp; CY): Achieve leadership SOV vs named peers across both markets, and maintain net‑positive sentiment and message pull‑through on priority themes (quality, research, student outcomes, societal impact).</li><li>Tier‑1 Wins Across Markets: Secure recurring placements/interviews/op‑eds in top national outlets in Greece and Cyprus (plus sector media) and establish relationships that yield proactive asks for UNIC commentary.</li><li>Crisis Readiness (Bi‑country): Standing playbooks, trained spokespeople, and &lt;60‑minute response cadence for high‑risk issues in both markets.</li><li>Stakeholder Buy‑in: Consistent alignment with executive leadership, Schools, Admissions, Legal/Compliance, and external partners (e.g., clinical networks) on comms priorities across markets.</li></ul>&nbsp;Qualifications:Education:<ul><li>Bachelor’s degree in Communications/PR or related field.</li><li>A master's degree will be considered an advantage</li></ul>Experience:7-10+ years in Communications/PR with at least 5 years owning Greek media relations for a complex or regulated brand (education/health/tech/public policy preferred) and strong exposure to the Cypriot media landscape (or vice‑versa, with clear evidence of rapid ramp in the other market).Required Skills:&nbsp;<ul><li>Demonstrable current relationships with national editors/journalists in Greece and Cyprus, and a strong booking track record in at least one and credible momentum in the other.</li><li>Proven multi‑market agency management (SOWs, retainer optimization, quality control).</li><li>Crisis/issue management experience with rapid response and executive counsel.</li><li>Strong writing portfolio (press releases, op‑eds, speeches) and content packaging skills.</li><li>Data‑aware: comfortable with media monitoring, social listening, and reporting dashboards.</li><li>Fluent in both Greek and English.</li></ul>Personal Attributes:&nbsp;<ul><li>Stakeholder influence</li><li>Executive presence</li><li>Editorial judgment</li><li>Tenacity under pressure</li><li>Structured planning and prioritization</li><li>High integrity and discretion</li></ul>&nbsp;Application Procedure:&nbsp;Interested candidates should submit the following documents through:<ul><li>Cover Letter: Describe your interest in the position and how your background aligns with the role.</li><li>Curriculum Vitae (CV): Detailed CV highlighting relevant experience and achievements.</li><li>References: Contact information for at least two references.</li></ul>

Senior Communications Manager - UNIC Athens

The Sales Manager is responsible for overseeing the management of team(s) supporting moderately complex accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Serves an assigned territory/client with moderate variables in geography and/or customer complexity. Possess passion for sales, superior customer experience, capacity for quick thinking and immediate action, and ability to forecast sales outcomes. Responsible for driving the professional development of the sales team, including coaching, training, and continuous performance evaluation. Responsible for managing, building, and developing the strategic client relationship through a balanced level of engagement with Sales Director and external facing client. Meets strategic needs and goals partnering with client stakeholder(s). Must possess ability to support and manage moderate level of variability and change.DescriptionEssential Functions - Duties and Responsibilities• Lead, develop, and motivate the team(s) to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction• Provide accurate weekly, monthly, and quarterly sales forecasting, execute all required customer success motions and ensure data recorded in the CRM is accurate and up to date• Act as an enabler to remove both internal and external roadblocks and help team to resolve challenges in support of sales opportunities• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members• Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories• Stay current on developments in client products/services and within the market and ensure the team is informed on the latest trends and market direction• Act as a point of escalation for the client and respond in a timely manner to any issues• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed• Effective client management having a clear view on account and how to maximize revenue as well as effectively communicating quarterly objectives to client• Work closely with client contact on reporting and forecasting• Ensure team alignment to achieve operating plan targets, sales targets, and clientperformance targets (CPTs)• Work with internal functional resources and external partners to develop an effective coaching and training platform, targeted around customer success and revenue retention motions and skills, ensuring on-going development of the team• Coordinate team incentives and SPIFs (Sales Performance Incentive Fund)• Ensure high level of professionalism during all interactions with team and client• Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met• Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience• Lead team to effectively influence buying/renewal process to achieve greater client satisfactionQualificationsRequired Qualifications• Minimum 3 years of proven work experience in a sales leadership role (or similar)• Consistent track record of success with a passion for exceptional customer experience anddriving team results• Must be well-versed in High Performance Selling methodologies• Results-driven, analytically proficient, strategically minded with an operational outlook• Excellent people management, leadership, and coaching skills• Strong record of developing and retaining high potential employees• Experience in a fast-paced high-volume sales environment with tight deadlines in adynamic working environment• Excellent listening and problem-solving skills• Excellent verbal and written communication skills, both internally and externally• Ability to maximize revenue through best practices• Highly organized with the ability to handle multiple priorities• Strong knowledge of Microsoft Office programs• Demonstrated ability to prioritize and multi-task in a time-sensitive environment• Demonstrated ability to make timely and sound decisions; make decisions under conditionsof uncertainty or limited data; evaluate short- and long-term consequences• Execute high level of independent judgement and critical thinking• Professional and polished demeanor• Strong written and verbal communication skills in both English B2-C1 and German C2.• Willingness to work on site from our office in AthensPreferred Qualifications• Bachelor’s degree• Experience working with Salesforce.com or similar CRM preferredWhy Choose Us?&nbsp; &nbsp;<ul><li>Stable Future: Secure your career with an indefinite contract and enjoy the stability of 14 salaries per year.</li><li>Relocation Package to lovely city of Athens&nbsp;</li><li>Financial Growth: Benefit from our competitive remuneration package and monthly performance bonuses.</li><li>Everyday Benefits: Relish daily meal vouchers with Up Hellas Mastercard.</li><li>Comprehensive Health Coverage: Enjoy private health insurance and dental care.</li><li>Global Career Pathways: Explore international career prospects with our Concentrix International Mobility program.</li><li>Vibrant Community: Engage in exciting employee events and immerse yourself in our lively culture.</li><li>Wellness Focus: Access a free gym, partake in wellness activities, and unwind at our rooftop cinema with breathtaking Acropolis views.</li><li>Gourmet Breaks: Savor delicious meals at our state-of-the-art corporate cafeteria.</li></ul>

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