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We’re currently looking for a Customer Management Specialist based in Heraklion, Crete to join our fantastic team!In this key role, you’ll be responsible for managing a portfolio of clients, including one of the largest retail chains in the area. Your daily routine will include visiting existing customers and actively seeking new business opportunities.To succeed, you’ll negotiate contracts, act as the link between our company and the customer, and analyze sales data to plan your visits effectively - daily, monthly, and quarterly.You’ll work toward both quantitative and qualitative targets, ensuring our brands are well represented in stores according to marketing guidelines. You’ll also handle customer inquiries regarding products, pricing, availability, and payment terms.You’ll be responsible for preparing and submitting sales contracts and keeping accurate client records. Additionally, you’ll present quarterly reports and share results for your area of responsibility. Key Accountabilities<ul><li>Visits current and potential clients to develop new cooperation and agreements&nbsp;(accounts in Creta &amp; Rhodes)</li><li>Negotiates and liaises between customer and company</li><li>Analyzes sales data per customer and prepares and executes daily/monthly/quarterly visitation plan to achieve quantitative and qualitative targets</li><li>Promotes and improves our brands instore visibility according to marketing guidelines</li><li>Answers customer questions about credit terms, products, prices, and availability</li><li>Prepares and submits sales contracts and maintains client records</li><li>Presents quarterly reports and results for his/her area of responsibility</li></ul>&nbsp;Candidate&nbsp;Profile<ul><li>Bachelor’s Degree in Economics / Business Administration or any equivalent</li><li>At Least 2 years of experience in Sales preferably within FMCG sector</li><li>Experience working with retail chain clients is a strong advantage.</li><li>Good command of English language</li><li>Good knowledge of MS-Office</li><li>You’re passionate about sales and have excellent communication and negotiation skills.</li><li>You’re customer-focused, results-driven, accountable, and a natural problem solver.</li><li>You thrive in a dynamic environment and can easily adapt to change.</li><li>A valid driver’s license is required.</li><li>Mobility – you’re open for periodical travels across the region</li></ul>

Customer Management Specialist

We are looking for a Cobalt Banking Relationship Manager who will be responsible for the management and coordination of the tasks related to serving the Branch's affluent/high-net worth customers (Cobalt) regarding the sale of deposit, investment, lending and bancassurance products, in accordance with the Bank's policies and procedures. The job holder will promote the commercial objectives of the Branch, through the development and maintenance of good working relationships with Cobalt customers and by informing them about new banking products and services.Responsibilities• Responsible for Cobalt customer development &amp; promotion of existing &amp; NEW Retail Banking products &amp; services• Market &amp; Competition monitoring• Responsible for supervision / management of transactional relationship &amp; performance of Cobalt clients and informing Clients in relation to the portfolio they hold with the Bank• Ensures that the provision of services to clients is carried out in accordance with the instructions and terms agreed with the Bank• Collaboration with competent units in the framework of development &amp; promotion of products/services• Management of organizational &amp; operational branch issues and checking the correct signing of customer requests before transmission to Central Services• Ensuring implementation/improvement of branch organization &amp; operation procedures• Formulation &amp; supervision of execution of internal plan for implementation of branch commercial &amp; operational objectives concerning Cobalt customers• Keep informed of the preparation/monitoring/review of the Bank's Branch Network budget at branch level• Registering requests in the credit systems and ensuring the collection of the required customer supporting documents and their sending to the customer credit approval and management centersQualifications• Bachelor's degree from a higher educational institution, preferably in economicsor another related subject (desirable)• Master's degree (desirable) in the fields of business administration, finance or another related subject• 7 years of experience in a similar position• Professional certification under the joint decision of the Executive Committee of the Bank of Greece and the Board of Directors of the Hellenic Capital Market Commission (either of types: a1,a2, b1, b, c, d) and/or professional accreditation in private insurance intermediation (types A, D) will be considered an asset• Strong sales skills and solid understanding of customer behavior and relationship management• Customer-focused with excellent communication and interpersonal skills• Good command of both Greek and English

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