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The purpose of this position is to run daily activities, reporting and operations of the Front Desk Department (such as check-in, credit limit, check-out, etc.). With experience in a high-quality luxury boutique hotel/resort guest services, the Front Desk Agent will offer the highest level of customer service. Front Desk Agent supports all property operations, ensuring that the highest levels of hospitality and service are provided. Front Desk Agent manages the flow of questions and directs guests within the lobby, as well as support the tracking and resolution of service issues. Key Duties and Responsibilities<ul><li>Encourage and build mutual trust, respect, and cooperation among team members.</li><li>Demonstrate appropriate behaviours.</li><li>Maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.</li><li>Provide information to supervisors, co-workers, by telephone, in written form, e-mail, or in person.</li><li>Provide services for customer satisfaction and retention.</li><li>Support handling complaints, settling disputes, and resolving grievances and conflicts and reporting to manager, or otherwise negotiating with others.</li><li>Provide immediate assistance to guests.</li><li>Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.</li><li>Record guest issues in the guest response tracking system.</li><li>Always follow LQA Standards related to FD operations.</li><li>Respect and maintain Forbes Standards.</li><li>Focus on guest satisfaction and focus on continuous improvement.</li><li>Analyse information and evaluate results in order to choose the best solution and solve problems.</li><li>Support day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily.</li><li>Ensure compliance with all policies, standards and procedures.</li><li>Participate and contribute in the discussion of the work that affects Front Desk department, discuss the ways of service improvement.</li><li>Support implementation of the upselling program, communicating and ensuring process.</li><li>Proceed with check-ins and check-outs.</li><li>Ensure that passports data collected at the check-in and guest registration is done.</li><li>Ensure due outs are done in a timely manner.</li><li>Be fully familiar with the room types, applicable rates, discount and rates structures and rate policies.</li><li>Provide necessary reports to Finance department when needed.</li><li>Credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval from the FOH Manager or Director of Rooms.</li><li>Ensure compliance with all policies, standards and procedures.</li><li>Maximum room occupancy and yield is ensured in line with the standards policy on rates.</li><li>Daily check of arrival list, making sure all rooms are assigned according to category booked and guest preferences.</li><li>Close communication is maintained with the Housekeeping department on check-outs, room moves, forecast occupancies.</li><li>All charges are correctly entered onto the guest’s folio and that this is always kept up to date.</li><li>The float, cash and credit card takings for the shift are balanced and the necessary cashier reports completed. Declares any overage or shortage on this report.</li><li>To be very meticulous in completing the daily checklist and check that it has been done during shift handover.</li><li>To assist with any other duties as required by the Director or another member of the management team.</li></ul>Education or Certification<ul><li>Minimum two years working in a luxury, or boutique hotel in Front Office department</li><li>Must be proficient in hospitality guest services and team development</li><li>Previous guest service and reservations experience preferred.</li><li>Excellent written and oral communication skills required, must be fluent in verbal and written English</li><li>Excellent computer and typing skills are required. Microsoft Office proficiency and Opera.</li><li>Excellent listening and comprehension skills required.</li></ul>

Front Office Agents, Season 2026 Opportunities | One&Only Aesthesis, Athens 17448

Why join KOIA?&nbsp;At KOIA, we redefine luxury by harmonizing sophistication with the ancient wellness principles of&nbsp;Hippocrates. Nestled in the breathtaking landscapes of Kos, our resort is a sanctuary for guests seeking holistic well-being and rejuvenation. KOIA is more than a destination; it is a&nbsp;philosophy&nbsp;that emphasizes balance, sustainability and personalized care.&nbsp;As part of our Spa &amp; Wellness team, you’ll deliver exceptional treatments while creating a serene and welcoming environment for our guests. At KOIA, we foster innovation, inclusivity and professional growth, providing an inspiring workplace where your talents can thrive.&nbsp;What you will be doing&nbsp;Your role in shaping the KOIA experience&nbsp;As a Beautician &amp; Spa Therapist, you will provide high-quality beauty and wellness treatments, ensuring an exceptional guest experience. You will play a key role in enhancing well-being, relaxation and rejuvenation, in alignment with KOIA’s holistic philosophy.&nbsp;Key responsibilities:<ul><li>Perform a variety of beauty treatments, including facials, body treatments, manicures and pedicures.</li><li>Deliver professional massage therapies.</li><li>Assess guests’ needs and recommend personalized treatment plans to enhance their wellness journey.</li><li>Ensure a calm and relaxing environment, delivering an elevated spa experience.</li><li>Maintain high standards of hygiene, cleanliness and safety in the spa area.</li><li>Promote and upsell spa services and retail products to enhance guest satisfaction.</li></ul>What you will bring to the teamYour skills and spirit&nbsp;We are seeking a skilled and passionate professional who thrives on creating exceptional wellness experiences and embodies KOIA’s values of care and excellence. The ideal candidate will have:<ul><li>Proven experience in a luxury spa, wellness center, or hospitality setting.</li><li>Expertise in a wide range of treatments, including massages, facials and body therapies.</li><li>Excellent communication and customer service skills, with the ability to build lasting guest relationships.</li><li>Knowledge of health, safety and sanitation standards in spa environments.</li><li>Yoga knowledge will be considered a plus.</li><li>A proactive and professional attitude, with the ability to handle guest concerns gracefully.</li><li>A collaborative approach to working with other team members.</li><li>Ability to handle guest and staff concerns with professionalism and discretion.</li></ul>&nbsp;What you will love about working herePerks that reflect our values&nbsp;At KOIA, we believe that our team deserves the same care and attention we provide to our guests. That’s why we offer:<ul><li>Competitive salary and performance-based incentives.</li><li>Opportunities for career growth and professional development through premium training programs.</li><li>A supportive and inclusive work environment that values your well-being.</li><li>Accommodation for non-residents of Kos.</li><li>An inspiring workplace surrounded by the serene beauty of Kos.</li></ul>&nbsp;Ready to Apply?Take the first step toward a rewarding career&nbsp;If you are ready to be part of a team that elevates hospitality to an art form and shapes extraordinary guest journeys, we warmly welcome you to join us. To apply, please submit your CV and a cover letter detailing your experience and passion for hospitality to&nbsp;manager@koiaresort.com.&nbsp;&nbsp;Together, let’s redefine luxury and craft unforgettable memories.&nbsp;📌 All applications will be handled with strict confidentiality.

Beautician & Spa Therapist

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front office agents, season 2026 opportunities | one&only aesthesis, athens 17448

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