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At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. T he Talent Acquisition Operations Manager is a key leadership role responsible for managing and optimizing the operational aspects of the talent acquisition function supporting candidate onboarding. This position focuses on managing teams across EMEA (primarily Greece, Adria Region, Egypt, UK &amp; Ireland), and overseeing all onboarding activity (from offer through to hire). It involves implementing efficient workflows, driving data-driven insights, and ensuring a seamless candidate experience. The manager collaborates with stakeholders across the organization to align talent acquisition strategies with business objectives. Key Responsibilities: <ul><li>Team Leadership &amp; Development: Lead and mentor a team of TA Operations professionals, across multiple Geos, fostering a culture of innovation, accountability, and professional growth.</li><li>Service Delivery: Working in partnership with the TA team to ensure successful delivery to the Operation - ensuring successful and timely completion and compliance of all onboarding activity including, background checks, contracting, onboarding documentation requirements, payroll activity etc.</li><li>Process Optimization: Continuously review and refine TA processes, workflows, and tools to enhance efficiency, effectiveness, and scalability. Identify opportunities for automation, standardization, and streamlining of operations to improve productivity, enhance efficiency and accuracy, and reduce time-to-fill metrics. Development and implementation of relevant AI tools.</li><li>Data Analysis and Reporting: Develop and maintain recruitment metrics, analytics reports, and dashboards to measure the effectiveness of talent acquisition strategies, track key performance indicators (KPIs), and provide actionable insights. Utilize data-driven approaches to identify trends, optimize processes, and make informed decisions.</li><li>Applicant Tracking System (ATS) Management: Oversee the administration, configuration, and optimization of the applicant tracking system. Ensure data integrity, system updates, and compliance with data privacy regulations. Provide training and support to recruiters and hiring managers on effective use of the ATS.</li><li>Compliance and Policy Adherence: Ensure compliance with relevant labor laws, regulations, and company policies throughout the talent acquisition process. Collaborate with legal and HR teams to establish and update recruitment-related policies, procedures, and practices in alignment with compliance requirements. Collaborate and engage with 3rd party vendors for payroll registrations and with Government authorities for employment registrations where applicable</li><li>Vendor &amp; Budget Management: Strategically manage a portfolio of talent acquisition vendors, negotiating contracts and evaluating performance to ensure maximum value.</li><li>Candidate Experience: Champion a proactive and data-driven approach to enhancing the candidate and hiring manager experience. Implement feedback loops and leverage insights to continuously refine our hiring journey and build our employer brand</li><li>Stakeholder Collaboration: Collaborate closely with Leaders across multiple Departments including TA, HR, Finance, Legal, Operations and other stakeholders to align TA strategies with business objectives. Provide guidance and support on operational aspects, including process improvement, technology adoption, and compliance. Provide regular updates and reports on recruitment activities, challenges, and successes</li><li>Continuous Improvement: Stay updated on industry trends, best practices, and emerging technologies in talent acquisition operations. Proactively identify opportunities to enhance operational efficiency, optimize candidate experience, and drive continuous improvement in recruitment processes.</li></ul> Qualifications and Skills: <ul><li>Extensive experience in talent acquisition, recruitment operations, or a related field, with a focus on process optimization and operational management.</li><li>Experience of managing onboarding, including background check completion, contracting processes, onboarding documentation requirements, etc.</li><li>Leadership experience with strong team management, communication, and stakeholder management skills.</li><li>Experience of working across multiple Geo's within EMEA.</li><li>Experience of working with relevant 3rd party vendors and authorities for the purposes of hiring related registrations</li><li>Strong knowledge of end-to-end recruitment processes, applicant tracking systems (strong preference Workday experience) and recruitment technologies.</li><li>Proficiency in data analysis, metrics reporting, and utilizing recruitment analytics to drive insights and improvements.</li><li>Solid understanding of employment laws, regulations, and compliance best practices.</li><li>Strong project management capabilities, including the ability to lead and execute complex projects with cross-functional teams.</li><li>Strategic mindset with the ability to align operational strategies with talent acquisition and organizational goals.</li><li>Innovative and forward-thinking mindset, staying updated on industry trends and emerging technologies to drive recruitment excellence.</li></ul>

Talent Acquisition Operations Manager - EMEA

Bringing smiles is what we do at TTEC… for you and the customer. As a&nbsp;Business Development Sales Representative - Italian-English working onsite in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.What You’ll be DoingAre you results focused and love to help others? Have a passion to maximize sales opportunities? As Business Development Sales Representative, your daily responsibilities will encompass prospecting, proactively engaging with leads, qualifying opportunities, and skillfully closing deals. Additionally, you will have the opportunity to leverage your expertise to upsell and cross sell to our valued existing clients, driving additional revenue and fostering long-term relationships.&nbsp;During a Typical Day, You’ll<ul><li>Proactively identify and research potential customers in the target market through various channels, including cold calling, outbound prospecting, social media</li><li>Engage with leads to assess their needs, pain points, and fit for the company's products or services. Conduct thorough qualification and discovery conversations to understand their requirements and determine if there is a potential opportunity</li><li>Initiate contact with through personalized and compelling communication, including phone calls, emails, and social media interactions</li><li>Build rapport, establish credibility, and nurture relationships with prospects to move them through the sales funnel</li></ul>What You Bring to the Role<ul><li>1+ years of applied sales experience</li><li>Experience in prospecting, lead qualification, generating new business opportunities, upselling and cross selling&nbsp;</li><li>Excellent verbal and written communication skills in English and Italian</li><li>Ability to effectively articulate value propositions, engage prospects, and build rapport over various channels such as phone, email, and social media</li><li>Understanding customer pain points, addressing objections, and positioning solutions to effectively nurture leads through the sales funnel</li><li>Being a collaborative Team Player, competent in working collaboratively with sales teams and other stakeholders</li><li>Confidence in utilizing sales development tools and CRM systems</li></ul>What You Can Expect<ul><li>Consistent workweek from Monday to Friday, enabling a healthy work-life balance</li><li>Inclusive culture and community focus, we foster inclusivity and encourage community engagement</li><li>Individualized career growth and development which means if its important to you, its important to us.&nbsp;Yes, you'll receive the training and support you need to succeed in this role... and there's more.&nbsp;You wish to be a leader in the future, we've got the skills.&nbsp;Want to develop a particular skill? We have 1000s of free courses you can take any time.&nbsp;Coaches, mentors, leaders, and peer-to-peer resource groups help support you where you need it.</li><li>Competitive compensation package based on work experience: salary commensurate with skills and expertise, performance-based bonuses, Sign-on bonus for top talent, compensation for notice period to facilitate smooth transition and integration</li><li>25 days Paid Time Off (PTO) allowing you to recharge and rejuvenate, tuition reimbursement, private health insurance and meal vouchers to enhance your workday experience</li><li>Visit https://mybenefits.ttec.com for more information.</li></ul>A Bit More About Your RoleWe’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.You'll report to Team Lead or Sales Manager. You'll play an essential role in our sales cycle by qualifying leads and initiating contact with potential customers.About TTECOur business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Italian-English - Business Development Sales Representative

As&nbsp;HR Business Partner - Manufacturing, you will work closely with the HR, Operations &amp; Payroll team, to ensure smooth HR operations, confidentiality and punctuality regarding all HR processes and policies. This position plays a key role in providing both operational and strategic human resources support to develop and coordinate programs which directly support the achievement of business objectives. This position supports the site managers in managing the day-to-day Human Resources functions including recruiting and selection, performance management, talent development, employee relations, total rewards, onboarding, policy implementation, employee engagement, communication activities, and employment law compliance.&nbsp;What you'll do:&nbsp;HR Services&nbsp;<ul><li>Participate in developing department goals, objectives and systems</li><li>Assist in evaluation of reports, decisions and results of department in relation to established goals</li><li>Recommend innovative approaches, policies and procedures to affect continual improvements in efficiency to the department and service performed</li><li>Assist in preparation and review of Annual HC Planning and Annual Budget</li><li>Support annual HR processes (merit cycle, talent reviews, calibration).</li><li>Implement global HR initiatives and ensure local activities are aligned to the global HR strategy</li><li>Partner with HR Centers of Excellence (COEs) including Talent Acquisition, Total Rewards, People &amp; Culture, and HR Operations</li></ul><ul><li>Ensure compliance with BIC requirements</li><li>Follow up of the EHS group guideline</li></ul>&nbsp;Recruitment&nbsp;<ul><li>Collaborates closely with the Talent Acquisition Center of Excellence and the Manufacturing Recruiter to ensure timely and effective staffing of all manufacturing positions.</li><li>Acts as the strategic liaison between Manufacturing and the TA teams, ensuring full alignment between workforce planning needs and recruitment priorities.</li><li>Opens and manages requisitions in SuccessFactors (SF), ensuring accuracy of job information, approval flows, and coordination with TA teams for a smooth hiring process.</li><li>Supports the development of talent pipelines for critical and hard‑to‑fill manufacturing roles, providing insights on market trends, skill gaps, and talent availability.</li><li>Ensures effective communication and collaboration across functions to optimize sourcing strategies, interview panels, and hiring decisions.</li><li>Monitors progress of active searches, proactively escalating risks or delays, and driving actions to meet business deadlines and staffing goals.</li></ul>&nbsp;Performance Management / Talent Development&nbsp;<ul><li>Drive the Talent and Performance Management processes, talent identification and succession plans management, and elaboration of individual development plans</li><li>Manage the annual objective process and support the Business Performance Management System (SAP SuccessFactors)</li><li>Work closely with Managers to assess training and organization development needs</li><li>Detect and analyze the training needs for each area aligned with the priorities and business strategy and create the training schedule</li><li>Coordinate all practicalities with training providers</li><li>Administer and provide customer support of BIC’s Learning Management Software and Performance Management tool (SAP SuccessFactors)</li><li>Responsible for Engagement Surveys implementation &nbsp;</li></ul>&nbsp;Employee Relations / Engagement&nbsp;<ul><li>Support all aspects of labor and employee relations including investigations; grievances; counseling to management; conflict mediation and resolution; disciplinary procedures etc.</li><li>Responsible for remaining up to date on relevant employment laws and other human resources compliance issues</li><li>Communicate engagement results, develop and execute the functional engagement action plans</li><li>Partner with Group HR and Corporate Communications on company event planning, execution and feedback for BIC</li><li>Participate actively in Corporate Social Responsibility Actions (Global &amp; Local)</li><li>Responsible for the creation and distribution of internal announcements through the company’s corporate communication platform</li><li>Represent HR team in various hearings</li></ul>&nbsp;Reporting&nbsp;<ul><li>Maintain human resource information systems records ensuring data accuracy and compiles reports from the database</li><li>Handle HR Reporting and Dashboard (i.e. SF, Power BI)</li><li>Prepare, deliver and analyze HR and operational data (turnover, absenteeism, training hours, productivity trends) to identify people-related risks and opportunities.</li></ul>&nbsp;&nbsp;Site-Level HR Responsibilities&nbsp;<ul><li>Coordinate and deliver site-wide events (e.g., town halls, recognition events, health &amp; wellness activities, CSR initiatives).</li><li>Manage site communication, ensuring clarity, consistency, and alignment with corporate messages.</li><li>Act as the site policy owner: implement HR policies, communicate updates, ensure compliance, and provide training when needed.</li><li>Serve as a central HR point of contact for ad hoc requests, queries, and employee needs.Knowledge &amp; skills&nbsp;</li></ul>&nbsp;What you'll bring to BIC:&nbsp;<ul><li>B.Sc. Degree in Human Resources or Business Administration, or related discipline. M.Sc. in relevant field will be considered as a plus</li><li>At least 3 years of working experience in a similar role, preferably in a multinational environment.</li><li>Previous HR experience in a Plant is a mandatory requirement</li><li>Proven experience with tools and technology including an Applicant Tracking System, Local Job Boards, Human Capital Management System (preferably SAP SuccessFactors)</li><li>Excellent command of English language (both written and verbal)</li><li>Advanced PC literacy (especially MS Office)</li><li>Strong knowledge of employment law and labor relationsCompetencies</li><li>Business acumen with understanding of manufacturing operations</li><li>Strong sense of ownership and accountability</li><li>Team player, proactive, creative and able to multi-task</li><li>Ability to work autonomously in a fast-paced, dynamic environment.</li><li>Written and oral communication skills, excellent organizational and interpersonal skills</li><li>Analytic and problem-solving skills</li><li>Ability to prioritize workload and demonstrate agility in decision making</li><li>Ability to learn new systems &amp; processes</li><li>Results orientation and proactive mindset</li><li>Adaptability and resilience</li><li>Ability to handle sensitive issues with a high degree of confidentiality</li></ul>

HR Business Partner, Manufacturing

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talent acquisition operations manager - emea

TaskUs

italian-english - business development sales representative

TTEClife

hr business partner, manufacturing

BIC

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