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Shopify is making enterprise commerce simple. We give high growth, high volume merchants the scalability, reliability and flexibility they need. We believe large merchants should love their commerce platform and we work hard each day to make that happen.Shopify’s Global Accounts team has supported this mission by educating the largest, highest volume, and most complex merchants on what is possible with our platform. Their passion is creating a merchant obsessed evaluation and buying experience that is the envy of the industry.As a Global Accounts Success Manager, your primary responsibility is to ensure the growth of Shopify's largest customers. This entails cultivating strong relationships with key stakeholders, including CEOs, CTOs, VPs, &amp; Directors, at both the parent and individual brand level. Your role will involve providing long-term solutions to Fortune 100 customers by addressing their biggest challenges and helping them achieve their goals.Your role extends beyond mere problem-solving. You will serve as a trusted advisor, guiding customers on the most effective strategies to achieve their goals. This involves offering expert advice on best-in-class ecommerce practices, industry trends, API support, ERP integrations, social commerce strategies, analytics, SEO, and conducting site audits, among other responsibilities. Essentially, you will act as their partner in commerce, assisting them in growing their business. You will also orchestrate across multiple internal teams, bringing together the right people at the right time to deliver high impact solutions for our customers.Responsibilities include<ul><li>Building strong relationships with Fortune 100 customers, taking ownership of elements of the technical discovery process, and identifying growth opportunities.</li><li>Leading and coordinating in-person, annual Executive Business Reviews (EBRs) and virtual Quarterly Business Reviews (QBRs) as well as meaningful onsite engagements.</li><li>Recommending ways to optimize the utilization of the Shopify platform and enhance the overall customer experience.</li><li>Collaborating with internal Shopify teams to develop account strategies, renew contracts, identify qualified leads, and explore opportunities for account expansion.</li><li>Matching customers with top Shopify Partners for custom design and development projects.</li><li>Identifying areas for improvement, including opportunities for product adoption and the implementation of new Shopify features.</li><li>Escalating technical issues to Shopify's support teams when necessary.</li><li>Advocating for customers' needs and requests within internal Shopify teams</li><li>Working cross functionally with sales, success and technical teams to ensure a truly unified customer experience and execution of strategic rigor</li></ul>Qualifications<ul><li>Minimum 10 years of experience in customer success or client management, preferably with enterprise-level clients within a technology/software environment.</li><li>Proven track record of managing Global Accounts, preferably in the luxury or fashion verticals, and consistently achieving targets and exceeding expectations.</li><li>Proficiency in executive presence, strategic vision, business acumen, prospecting, and problem-solving for customers.</li><li>Ability to analyze and improve complex workflows as well as solve strategic problems efficiently.</li><li>Strong understanding of the commerce &amp; ecommerce ecosystem and familiarity with best practices.</li><li>Comfortable diving deep into technical product knowledge and becoming a Shopify product expert.</li><li>Passionate about engaging with people, curious to understand their unique business needs, and capable of showing them how to transform their business.</li><li>Possesses a consultative and solutions-oriented mindset, challenging assumptions and confidently providing recommendations through engaging storytelling.</li><li>Extensive travel will be required both within the EMEA region and internationally</li><li>Excellent communication skills, both verbal and written, enabling you to effectively communicate with individuals at all levels within and outside the organization.</li><li>Proficiency in designing metrics and analyzing data to derive strategic insights.</li></ul>How we workShopify rewards builders with high agency. You’ll have real autonomy, high standards, and a fast pace. We iterate, we challenge each other, and we expect you to take ownership of outcomes—not wait for perfect conditions. If you want comfort and certainty, this won’t fit. If you want responsibility and growth, it will.By applying to this posting, our recruiters and hiring managers across various departments will review your resume for open roles. We aim for you to apply once and have your resume evaluated by multiple teams to ensure the best match for the right roles.

Global Accounts Success Manager

KBVL LAW FIRM – SENIOR ASSOCIATE – REAL ESTATE PRACTICE GROUP Experience the future of law, today. YOUR OPPORTUNITY Koimtzoglou-Bakalis-Venieris-Leventis and Associates Law Firm (KBVL, Member of Deloitte Legal Network) is currently looking for a brilliant and experienced lawyer to join its dynamic Real Estate and Construction Law Practice in Athens. You will join a growing team dealing with a diversified client portfolio and a varied caseload, including, challenging sales and acquisition deals, development projects, leasing and management agreements, regulatory and forestry matters. There will be opportunities to take on both transactional and advisory work. YOUR ROLE AND RESPONSIBILITIES Your role will focus on the delivery of client engagements, exercising effective communication and relationship-building skills, as well as contributing to the priorities of the law firm. In this role, you will commit to personal learning and development and explore opportunities to make an impact by delivering exceptional legal services. During your tenure, you will demonstrate and develop the ability to: <ul><li>Provide legal solutions to highly complex real estate issues while delivering a high quality experience;</li><li>Manage projects and personally contribute to the growth of the practice;</li><li>Elaborate your knowledge of current legislation across a wide range of industries;</li><li>Use innovative tools and technology in collaboration with non-legal functions, in order to strengthen the reach of your legal advice.</li></ul> OUR REQUIREMENTS Our ideal candidate is a bright and ambitious lawyer that focuses on delivering work of high quality, commits to a high level of client service and has the ability to build strong client relationships. We expect that you have strong interpersonal and organizational skills along with the ability to work effectively within a team. In particular, to qualify for the role you must have: <ul><li>Qualified as an Attorney-at-Law in Greece (Athens Bar Association or other Bar Association membership);</li><li>At least four (4) years of relevant work experience at a prominent Greek law firm, law office or in-house, and heavy involvement in major projects;</li><li>A Master of Laws (LL.M.) or equivalent postgraduate qualification from a prominent, well-acclaimed University in Greece or abroad;</li><li>An excellent command of the English language;</li><li>A professional approach, commercial awareness and strong communication skills;</li><li>Computer literacy (Microsoft Office – Word, Excel, PowerPoint);</li><li>Ability to collaborate and work effectively with other team members, as well as with colleagues across different service lines;</li><li>Experience in forestry, environmental, regulatory and town planning matters, will be considered a strong asset;</li><li>Ability to work with minimal supervision.</li></ul> ABOUT DELOITTE LEGAL Deloitte member firms have a long standing reputation for helping clients to address complex, cross border issues. Skilled and experienced Deloitte Legal lawyers work together with other Deloitte professionals in tax, consulting, and financial advisory to guide clients through their projects in a coordinated way around the world. Deloitte Legal is able to provide holistic guidance around strategic business decisions as well as offer support services that can increase efficiency and reduce the cost of some routine legal activities. Deloitte Legal is one of only a few truly global legal service providers. With more than 1,750 professionals in more than 75 countries we comprise one of the top 5 business law practices in Continental Europe and have substantial operations elsewhere in the world. Deloitte Legal is focused on helping clients to take action today to achieve their business objectives tomorrow. Koimtzoglou-Bakalis-Venieris-Leventis &amp; Associates Law Partnership ("KBVL Law Firm") is a Greek law partnership regulated by Presidential Decree 81/2005 and Law 4194/2013, as currently in force. It is a registered legal entity member of the Athens Bar Association and is qualified to provide legal services and Greek law advice. KBVL Law Firm is also the sole Greek member of Deloitte Legal, an international network of law firms. © 2026 For information, contact KBVL Law Firm

KBVL Law Firm - Senior Associate - Real Estate

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global accounts success manager

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