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We are currently seeking a dedicated and service-oriented Pre-Arrival and Concierge Agent to join our team at Amanzoe. Reporting to the Front Office Management team, you will support our guests by ensuring that every detail of their stay is arranged prior to arrival. Your contribution will be essential in delivering a seamless and personalised experience that reflects Amanzoe’s philosophy of warm, thoughtful hospitality.Responsibilities<ul><li>Manage all pre-arrival communication and arrangements for guests.</li><li>Coordinate reservations, transportation, activities, and special requests.</li><li>Ensure all guest profiles and preferences are updated accurately in Opera PMS.</li><li>Anticipate guest needs and prepare tailored itineraries before arrival.</li><li>Communicate effectively with internal departments to ensure seamless service.</li><li>Provide accurate information about resort facilities, local attractions, and experiences.</li><li>Support the Front Office team with guest check-in and welcome when required.</li><li>Handle guest enquiries with professionalism and discretion.</li><li>Support the Concierge team in delivering exceptional guest experiences.</li><li>Address guest feedback promptly and escalate when necessary.</li></ul>Requirements<ul><li>A minimum of 2 years of experience in a Front Office, Concierge, or Reservations role within a luxury hospitality environment.</li><li>Certificate or degree in Hospitality, Hotel School, or Tourism Management.</li><li>Proficiency in Opera PMS or Fidelio is mandatory.</li><li>Strong knowledge of Microsoft Office.</li><li>Excellent communication skills in Greek and English, both written and spoken.</li><li>A third language at an advanced level is considered an advantage.</li><li>Strong organisational abilities with excellent attention to detail.</li><li>Professional, guest-oriented, and able to manage multiple priorities.</li><li>Legal right to live and work in Greece is required.</li></ul>BenefitsAman Resorts offer wonderful benefits including exciting career growth opportunities in a company that is growing rapidly.<ul><li>Discount on F&amp;B Outlets</li><li>Discount on Boutique</li><li>Provided Uniform</li><li>Employee Wellness Program which includes complimentary Yoga Classes, Tennis Classes and Gym Classes</li><li>Amanzoe Elite Program with discounts on various restaurants and local stores</li><li>Staff Party</li><li>Family Day</li><li>Access to Typsy (Training Platform)</li><li>Accommodation</li><li>Monthly Utility Allowance (Electricity and Water)</li><li>Meal and Coffee breaks when on shift</li><li>Staff Bus</li></ul>If you are ready to take on the challenge of shaping the future of this unique property and creating unforgettable guest experiences, we invite you to join our team

Pre Arrival & Concierge Agent

Pilot Beach Resort is the pioneer of Tourism in the area of Georgioupoli in Chania.With over 30 years of operations, is established in the European market with many International awards.The resort spans an area of 150 hectares, between the beach and the mountains.450 rooms in 9 different categories with 4 restaurants, 2 bars, SPA, conference center and sports facilities.Over 350 employees seize the opportunity to work in a pleasant, professional environment with opportunities to develop.Κύριες ευθύνες Housekeeping Manager:<ul><li>Οργάνωση, συντονισμός και καθημερινή επίβλεψη του προσωπικού ορόφων, λινών και καθαρισμού.</li><li>Κατάρτιση και παρακολούθηση του προγράμματος εργασίας (κατανομή δωματίων, service κ.λπ.).</li><li>Έλεγχος δωματίων πριν από αφίξεις και μετά από αναχωρήσεις, διασφαλίζοντας τα standards ποιότητας.</li><li>Εξασφάλιση υψηλών προδιαγραφών καθαριότητας, υγιεινής και ασφάλειας σε όλους τους χώρους ευθύνης.</li><li>Διαχείριση αιτημάτων και παραπόνων πελατών σε συνεργασία με Reception.</li><li>Παρακολούθηση αποθεμάτων και παραγγελιών (προϊόντα καθαρισμού, λινά, amenities κ.λπ.).</li><li>Εκπαίδευση, καθοδήγηση και αξιολόγηση της ομάδας Housekeeping.</li><li>Συνεργασία με Front Office, Συντήρηση και F&amp;B για την ομαλή λειτουργία του ξενοδοχείου.</li></ul>Η θέση απαιτεί ισχυρές οργανωτικές και ηγετικές ικανότητες, προσανατολισμό στην ποιότητα και εξαιρετική αίσθηση φιλοξενίας.

Προϊσταμένη Ορόφων

As a Night Auditor you will be responsible for assisting guests with their overnight requests and balancing accounts from the day shift. You will be handling end-of-day bookkeeping, auditing and account reconciliation.&nbsp;Why you’ll love F ZEEN KEFALONIAF ZEEN KEFALONIA owned by the group F ZEEN RETREATS, is an adults and residence only haven surrounded by all shades of blue and green. Following a holistic well-being approach, we are aiming to create unforgettable F Zeen moments for our guests and introduce them to the Good Life, the art of living well and in harmony with nature and the world. F Zeen is a mindset and a lifestyle ideal. The combination of personalized service paying high attention to detail with the tailored experiences make F ZEEN KEFALONIA an experience beyond than just a stay. We wouldn’t be able to fulfil our vision without our employees, who are the heart of our retreat. For this reason, we provide trainings from top experts as well as a competitive package of perks and benefits to all our staff members, encouraging creativity and passion for work.&nbsp;What you’ll do<ul><li>Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay&nbsp;</li><li>Use of Front Desk systems (PMS, WebHotelier, Booking Channels)&nbsp;</li><li>Answer incoming calls&nbsp;</li><li>Escorting guests to their rooms when needed&nbsp;</li><li>Verify guests’ payment method&nbsp;</li><li>Compute all guest billings, accurately post charges to guest rooms and house accounts&nbsp;</li><li>Provide basic and accurate information in-person and via phone/email&nbsp;</li><li>Complete and maintain any incident reports, daily activity reports or other reports requested by management&nbsp;</li><li>Close guests accounts and check guests out&nbsp;</li><li>Maintain a neat and orderly Front Desk and Reception area&nbsp;</li><li>Process invoices&nbsp;</li><li>Respond to guest complaints, requests and emergencies&nbsp;</li><li>Reconcile all accounts in a timely manner&nbsp;</li><li>Schedule guest wake-up calls and reservations for the following day&nbsp;</li><li>Balance the cash drawer and log receipts&nbsp;</li><li>Investigate and resolve out-of-balance accounts&nbsp;</li><li>Keep accurate financial records&nbsp;</li></ul>What we are looking for<ul><li>Proven work experience as a Night Auditor, Front Office Receptionist or similar role, ideally in a 5* hotel environment&nbsp;</li><li>Excellent command of the English language&nbsp;</li><li>Knowledge of any additional language will be considered as an asset&nbsp;</li><li>Computer literacy (Outlook, Excel, Word etc)&nbsp;</li><li>An eye for detail&nbsp;</li><li>Good problem-solving skills&nbsp;</li><li>Solid written and verbal communication skills&nbsp;</li><li>Ability to be resourceful and proactive when issues arise&nbsp;</li><li>Excellent interpersonal skills&nbsp;</li><li>Teamwork spirit and customer service attitude&nbsp;</li></ul>What we offer<ul><li>Positive working environment&nbsp;</li><li>Training and career development&nbsp;</li><li>Competitive remuneration package&nbsp;</li><li>Single or double occupancy accommodation at fully equipped apartments&nbsp;</li><li>Daily meals&nbsp;</li><li>Uniforms&nbsp;</li><li>Transportation from and to the hotel for duty&nbsp;</li><li>Other seasonal perks &amp; benefits also in addition to results&nbsp;</li></ul>Join Our Team<ul><li>A team that is built on respect and excellent service over collaboration.</li><li>A team of likeminded individuals that are motivated to work as a unit to offer our guest unique vacations and unforgettable experiences.</li><li>A team of happy employees, that are driven within their working environment to contribute to a common goal</li><li>A team that celebrates achievements made individually and encourages positive attitude and integrity</li><li>A healthy environment where nature is the focal point, that encourages collaboration and teamwork, allowing space to breath</li><li>A mindful and considerate, people-oriented workplace</li><li>A family-run company with exceptional high standards both for the guests and the employees alike</li></ul>Send us your CV and be part of our team!

Night Auditor

We are seeking a dedicated and service-driven Telephone Operator who embodies Aman’s commitment to warm, personalized and exceptional hospitality to join Amanzoe, in the Peloponnese, Greece. Reporting to the Front Office Management team, the Guest Services Agent plays a key role in supporting daily guest communication, arrival preparations and administrative tasks, ensuring seamless operations and an elevated guest experience. This position requires a hands-on approach, strong attention to detail and a genuine passion for delivering Aman’s renowned service standards.Responsibilities<ul><li>Prepare guest correspondence, arrival information and daily operational reports.</li><li>Assist guests and suppliers with thoughtful, timely and personalized support.</li><li>Coordinate with internal departments to ensure accurate communication and smooth operations.</li><li>Maintain guest history and ensure data accuracy across all systems.</li><li>Handle administrative duties including documentation, reporting and communication tasks.</li><li>Support check-in and check-out procedures when required.</li><li>Address guest requests promptly and ensure the highest standards of service.</li><li>Uphold Aman service principles, contributing to an atmosphere of calm, precision and refinement.</li></ul>Requirements<ul><li>Minimum 2 years of experience in a similar position within a luxury or five-star environment.</li><li>A degree in Hospitality Management or a related field is an advantage.</li><li>Proficiency in Opera PMS or Fidelio, as well as MS Office.</li><li>Fluency in written and verbal Greek and English. Additional languages such as French, Italian or Spanish are an advantage.</li><li>Strong interpersonal and communication skills with a guest-focused mindset.</li><li>Excellent organizational abilities and high attention to detail.</li><li>A collaborative attitude aligned with Aman’s values.</li><li>You must have the legal right to work in Greece.</li></ul>BenefitsAt Aman Group, we believe that our colleagues are at the core of our success. We offer competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritize and support your career journey, making you feel valued, included, and at home.<ul><li>Discount on Food and Beverage outlets.</li><li>Discount on Aman Retail boutique.</li><li>Provided uniform.</li><li>Employee Wellness Program including complimentary Yoga, Tennis and Gym classes.</li><li>Amanzoe Elite Program with discounts at various restaurants and local stores.</li><li>Staff events including Staff Party and Family Day.</li><li>Access to Open Sesame training platform.</li><li>Accommodation.</li><li>Monthly utility allowance (electricity and water).</li><li>Meal and coffee breaks while on duty.</li><li>Colleague bus transport.</li></ul>If you thrive in an ultra-luxury environment and are passionate about warm and personalized hospitality where every detail matters, we invite you to apply to join us on our journey.

Telephone Operator

We are looking for a detail-oriented and proactive Reservations Agent to handle all aspects of hotel reservations and guest inquiries. The successful candidate will be responsible for assisting guests with booking accommodations, providing information about hotel amenities and services, and ensuring guest satisfaction throughout the reservation process. The ideal candidate will possess strong communication skills, excellent customer service abilities, and a passion for delivering exceptional guest experiences.Key Responsibilities:<ul><li>Respond promptly and courteously to guest inquiries and reservation requests via phone, email, and online channels</li><li>Assist guests with booking hotel accommodations, including room selection, rate negotiation, and special requests</li><li>Provide accurate and up-to-date information about hotel amenities, services, and policies to guests and potential guests</li><li>Process reservations and room blocks in the hotel’s reservation system, ensuring accuracy and completeness of guest information</li><li>Manage reservation cancellations, modifications, and special requests according to hotel policies and procedures</li><li>Coordinate with other hotel departments, such as front office, housekeeping, and sales, to ensure seamless guest experiences</li><li>Handle guest complaints and concerns related to reservations promptly and professionally, striving to resolve issues to the guest’s satisfaction</li><li>Maintain confidentiality of guest information and adhere to data protection regulations and hotel privacy policies</li><li>Stay informed about hotel promotions, packages, and special events to upsell and cross-sell hotel offerings to guests</li></ul>Requirements:<ul><li>Previous experience in hotel reservations, customer service, or a related field is preferred</li><li>Excellent communication skills, both verbal and written, with a professional and friendly demeanor</li><li>Strong interpersonal skills and the ability to build rapport with guests and colleagues</li><li>Proficiency in using reservation management software and Microsoft Office applications</li><li>Detail-oriented with the ability to multitask and prioritize tasks effectively in a fast-paced environment</li><li>Ability to work independently as well as part of a team, with a proactive approach to problem-solving</li><li>Flexibility to work a variety of shifts, including evenings, weekends, and holidays, to support hotel operations</li><li>Knowledge of hospitality industry standards and practices is a plus</li></ul>What We Offer:<ul><li>Competitive salary commensurate with experience</li><li>Comprehensive benefits package, including health insurance and retirement savings plan</li><li>Opportunities for career growth and advancement within the company</li><li>A supportive and collaborative work environment within a prestigious hotel setting</li><li>Employee discounts on hotel accommodation and dining experiences</li></ul>

Reservations Agent Ερέτρια

The Executive Housekeeper is responsible for overseeing the cleanliness, orderliness, and overall presentation of the hotel. This role ensures that all guest rooms, public areas, and back-of-house spaces meet the highest standards of cleanliness and hygiene. The Executive Housekeeper will lead a team of housekeeping staff, manage schedules, and maintain inventory of cleaning supplies and equipment.&nbsp;Key Responsibilities:<ul><li>Supervise and manage housekeeping staff, ensuring efficient operations and quality service.</li><li>Inspect guest rooms, corridors, public areas, and back-of-house spaces to ensure cleanliness standards are met.</li><li>Inspect employees’ rooms in the beginning and at the end of season.</li><li>Ensure proper inventory management of cleaning supplies, linens, and equipment.</li><li>Train and motivate housekeeping team members.</li><li>Manage and oversee room assignments, guest requests, and the overall guest experience.</li><li>Collaborate with other departments to ensure smooth operations.</li><li>Maintain health and safety standards in all housekeeping activities.</li><li>Handle guest complaints and requests related to housekeeping services in a professional manner.</li><li>Reports directly to the Rooms Division Manager and performs any additional tasks or duties assigned by him, in line with the department’s operational needs.&nbsp;</li></ul>&nbsp;Requirements:<ul><li>Tourism diploma or equivalent required. Additional certifications in hospitality or management are a plus.</li><li>Minimum of 3-5 years of experience in housekeeping, with at least 2 years in a supervisory or managerial role, preferably in a luxury hotel or resort.</li><li>Strong leadership skills with the ability to motivate and manage a diverse team.</li><li>Exceptional attention to detail and a commitment to maintaining high cleanliness standards.</li><li>Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced environment.</li><li>Knowledge of housekeeping management software and MS Office Suite.</li><li>Strong communication and interpersonal skills.</li><li>Awareness of health, safety, and sanitation regulations.</li><li>Ability to handle sensitive guest issues with discretion and professionalism.</li></ul>&nbsp;Compensation and Benefits:<ul><li>Fixed Term Contract (season 2026)</li><li>Career development opportunities.</li><li>Competitive salary based on experience.</li><li>Excellent working environment.</li><li>Accommodation and meals on all working days.</li><li>Transportation from/to staff houses.</li></ul>

Executive Housekeeper-Luxury Resort, Santorini

We are seeking an experienced and detail-oriented Housekeeping Supervisor to join the team at Amanzoe, in the Peloponnese, Greece. Reporting to the Executive Housekeeper, this role supports the daily operations of the Housekeeping Department to ensure the highest standards of cleanliness, organization, and guest satisfaction throughout the property.Responsibilities<ul><li>Supervise and coordinate the daily activities of the Housekeeping team to ensure all areas meet Aman standards.</li></ul><ul><li>Ensure guest rooms, public areas, and back-of-house spaces are maintained to a high standard of cleanliness and presentation.</li></ul><ul><li>Provide training, guidance, and motivation to Room Attendants and support staff.</li></ul><ul><li>Conduct regular inspections of rooms and public areas to ensure quality control.</li></ul><ul><li>Liaise with other departments to ensure seamless guest experiences.</li></ul><ul><li>Manage inventory levels for linen, amenities, and cleaning supplies.</li></ul><ul><li>Assist the Executive Housekeeper with administrative tasks, scheduling, and departmental planning.</li></ul><ul><li>Respond to guest requests and feedback with professionalism and efficiency.</li></ul><ul><li>Maintain compliance with health, safety, and hygiene regulations.</li></ul><ul><li>Support in budgeting, cost control, and operational efficiencies.</li></ul>Requirements<ul><li>Degree or diploma in Hospitality from a certified school in Greece or abroad.</li></ul><ul><li>Minimum 2 years of experience in a similar Housekeeping supervisory role, preferably in a 5* luxury hotel.</li></ul><ul><li>Excellent verbal and written communication skills in both Greek and English.</li></ul><ul><li>Strong leadership, interpersonal, and organizational skills.</li></ul><ul><li>Proficiency in MS Office; knowledge of Opera PMS or Fidelio is an asset.</li></ul><ul><li>A hands-on approach with strong attention to detail and problem-solving abilities.</li></ul><ul><li>Ability to work under pressure while maintaining service excellence.</li></ul><ul><li>Commitment to guest satisfaction and maintaining luxury service standards.</li></ul><ul><li>Right to live and work in Greece without company-supported work permit.</li></ul>BenefitsAt Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits package including exciting international career opportunities in a company that is expanding rapidly. We prioritize and support your career journey, making you feel valued, included and at home.<ul><li>Accommodation including monthly Utility Allowance (Electricity and Water).</li><li>Access to our Training Platforms: Open Sesame and E-Cornell.</li><li>Discount on F&amp;B Outlets.</li><li>Discount on Aman Retail Boutique.</li><li>Meal and Coffee breaks while on duty.</li><li>Provided Uniform.</li><li>Employee Wellness Program including complimentary Yoga, Tennis, and Gym Classes.</li><li>Amanzoe Elite Program with discounts on local restaurants and stores.</li><li>Staff Party and Family Day events.</li><li>Staff Bus for daily transportation.</li></ul>If you thrive in an ultra-luxury environment and are passionate about warm and personalized hospitality where every detail matters, we invite you to apply to join us on our journey.

Housekeeping Supervisor

We are currently looking for a dedicated and detail-oriented Executive Housekeeper to lead our Housekeeping team at Amanzoe. Reporting directly to the Rooms Division Manager, the Executive Housekeeper is responsible for overseeing all housekeeping and laundry operations, ensuring that the highest levels of cleanliness, comfort, and service are maintained throughout the resort. This is a key leadership role requiring strong organizational and team management skills, with a focus on delivering exceptional guest experiences.Responsibilities<ul><li>Lead and manage the day-to-day operations of the Housekeeping and Laundry departments.</li><li>Develop and implement departmental standards, policies, and procedures.</li><li>Prepare, manage, and monitor the housekeeping budget, including inventory and cost control.</li><li>Oversee staff recruitment, onboarding, training, performance evaluations, and scheduling.</li><li>Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to maintain quality standards.</li><li>Maintain sufficient inventory of linen, supplies, amenities, and uniforms.</li><li>Ensure proper use and maintenance of cleaning equipment and materials.</li><li>Coordinate with other departments to ensure seamless service delivery.</li><li>Ensure compliance with health, safety, hygiene, and security regulations.</li><li>Manage guest feedback and handle complaints in a professional and efficient manner.</li><li>Conduct regular departmental meetings to communicate updates, motivate the team, and monitor performance.</li><li>Provide leadership, mentorship, and support to the housekeeping team to promote development and high morale.</li><li>Monitor and maintain departmental documentation and reports.</li></ul>Requirements<ul><li>A university degree or college diploma in Hospitality Management or Business Administration.</li><li>8–10 years of housekeeping experience in luxury hospitality, including at least 2–3 years as Assistant Housekeeper.</li><li>Previous experience in a pre-opening environment is considered an asset.</li><li>Proficient in Microsoft Office and housekeeping software systems.</li><li>Strong operational knowledge of housekeeping procedures, tools, and cleaning products.</li><li>Excellent communication and interpersonal skills.</li><li>Fluency in English, both written and spoken.</li><li>Strong leadership, organizational, and time-management abilities.</li><li>Ability to work under pressure, multitask, and resolve guest concerns effectively.</li><li>Sound understanding of health, hygiene, and safety practices in the hospitality sector.</li><li>Right to live and work in Greece without the need for company-supported work permits.</li></ul>Benefits &nbsp;At Aman, we believe in investing in our people. We offer a competitive benefits package and exciting career growth opportunities in a company that is expanding globally.<ul><li>Discount on F&amp;B Outlets</li><li>Discount on Boutique</li><li>Work Wear Allowance</li><li>Employee Wellness Program including complimentary yoga, tennis, and gym classes</li><li>Amanzoe Elite Program (discounts on local restaurants and stores)</li><li>Staff Party and Family Day Events</li><li>Access to Typsy and E-Cornell Training Platforms</li><li>Single Accommodation</li><li>Monthly Utility Allowance (Electricity and Water)</li><li>Meal and Coffee Breaks while on Duty</li><li>Staff Bus</li><li>On-site Gym Access</li><li>Private Health Insurance</li><li>Laundry Allowance</li></ul>

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pre arrival & concierge agent

Amanzoe

προϊσταμένη ορόφων

Pilot Beach Resort

night auditor

F Zeen Retreats

telephone operator

Amanzoe

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executive housekeeper-luxury resort, santorini

Donkey Hotels & Resorts

housekeeping supervisor

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executive housekeeper - amanzoe

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