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The new&nbsp;Odera Tinos Autograph Collection&nbsp;hotel, featuring 77 rooms (including 2 restaurants, 3 bars, a spa, a conference center with a capacity of 120 people, and a beach bar), is seeking a:Guest Relations AgentRequired Qualifications &amp; Skills:<ul><li>Previous experience in a similar position at 5-star boutique hotels in Greece or abroad.</li><li>Communicating with guests prior to their arrival and welcoming them in accordance with established procedures.</li><li>Identifying guest needs and preparing for special requests.</li><li>Informing guests about the hotel facilities and promoting hotel services.</li><li>Ensuring guest satisfaction and addressing guest requirements effectively.</li><li>Excellent collaboration with the Reception and Reservations departments.</li><li>Experience in managing special guest requests effectively.</li><li>Proficiency in computer skills and knowledge of hotel management software.</li><li>Graduate of a Tourism Management School.</li></ul>What We Offer:<ul><li>Continuous training and professional development.</li><li>Competitive salary based on qualifications.</li><li>High-quality accommodation and meals.</li><li>A supportive and excellent working environment.</li><li>Career advancement opportunities within the company.</li></ul>If you meet the qualifications, we’d be delighted to welcome you to our team!

Guest Relations Agent

Main Responsabilities<ul><li>Responsible for F&amp;B Operation functions in the hotel.</li><li>Ensure restaurant and bar inventory for functions, including opening and closing inventories, accurate bar summaries and cash deposits are prepared.</li><li>Coordinate with groups/ planners, their specific group requirements with the services &amp; facilities offered. This might include proposals, estimated and actual function statements Assists in beverage menu planning and pricing.</li><li>Ensure full compliance to SOPs, policies, procedures (including security), and brand standards.</li><li>Ensure that all restaurant &amp; bar areas, as well as furniture and equipment, are always clean and well maintained.</li><li>Ensure employees’ professional attitude and meeting Company appearance and uniform standards.</li><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li><li>Manage on-going profitability of Hotels, ensuring revenue and guest satisfaction targets are met.</li><li>Handling complaints and oversee the service recovery procedures.</li><li>Holds regular meetings to overview performance and propose corrective actions, if required.</li><li>Develops improvement actions, carry out costs savings.</li><li>Budgeting concerning all F&amp;B outlets and financial results monitoring (Top line / Bottom line)</li><li>Ensure that decisions are made in the best interest of the hotels.</li><li>Act as a contributor in the Talent acquisition, Training/Development and Evaluation process of employees, for his / her area of business.</li><li>In co-operation with Hotel Management to collect all CaPex requirements concerning F&amp;B dpt.</li></ul>Required Qualifications<ul><li>Professional Experience in fine dining establishments.</li><li>Minimum 2 years’ experience in a similar position.</li><li>Degree/ diploma in hotel management or a related field.</li><li>Ability to develop and analyze P&amp;L, Food Cost statements and relevant reports.</li><li>Working experience with POS systems (ideally Micros).</li><li>Knowledge of MS Excel or a similar software.</li><li>Ability to take decisions and act to meet financial targets.</li><li>Incessant will to improve operations and set higher goals.</li><li>Deep knowledge of and ability to adhere to health and safety regulations.</li><li>Ability to spot and resolve problems efficiently.</li><li>Ability to develop policies and procedures.</li><li>Ability to organize and control orders &amp; supplies.</li><li>Competence in managing a team that maintains the highest of standards under pressure.</li><li>Competence in employee training and development.</li><li>Outstanding people management skills and organizational skills.</li><li>Integrity, reliability &amp; a spirit of cooperation.</li><li>High levels of energy &amp; diligence.</li><li>Able to keep an eye on the detail.</li><li>Excellent communication skills and fluency in both Greek and English languages.</li></ul>Katikies Offers:<ul><li>Competitive compensation package based on qualifications and experience.</li><li>Accommodation at fully equipped apartments.</li><li>Daily meals.</li><li>Pleasant working environment.</li><li>Supportive management.</li><li>Training and career development.</li><li>Excellent opportunities for career progression.</li></ul>Should you wish to be a member of our team, please send us your CV along with the respective job code and a photo of yourself at hr@katikies.comAll applications will be treated in the strictest confidence.

Assistant F&B Manager - SANT.ASS.FB.MGR

Main Responsabilities<ul><li>Oversees F&amp;B Operations functions in the hotel.</li><li>Ensure restaurant and bar inventory for functions, including opening and closing inventories, accurate bar summaries and cash deposits are prepared.</li><li>Coordinate with groups/ planners, their specific group requirements with the services &amp; facilities offered. This might include proposals, estimated and actual function statements Assists in beverage menu planning and pricing.</li><li>Ensure full compliance to SOPs, policies, procedures (including security), and brand standards.</li><li>Ensure that all restaurant &amp; bar areas, as well as furniture and equipment, are always clean and well maintained.</li><li>Ensure employees’ professional attitude and meeting Company appearance and uniform standards.</li><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li><li>Manage on-going profitability of Hotels, ensuring revenue and guest satisfaction targets are met.</li><li>Handling complaints and oversee the service recovery procedures.</li><li>Holds regular meetings to overview performance and propose corrective actions, if required.</li><li>Develops improvement actions, carry out costs savings.</li><li>Budgeting concerning all F&amp;B outlets and financial results monitoring (Top line / Bottom line)</li><li>Ensure that decisions are made in the best interest of the hotels.</li><li>Act as a contributor in the Talent acquisition, Training/Development and Evaluation process of employees, for his / her area of business.</li><li>In co-operation with Hotel Management to collect all CaPex requirements concerning F&amp;B dpt.</li></ul>Required Qualifications<ul><li>Professional Experience in fine dining establishments.</li><li>Minimum 2 years’ experience in a similar position.</li><li>Degree/ diploma in hotel management or a related field.</li><li>Ability to develop and analyze P&amp;L, Food Cost statements and relevant reports.</li><li>Working experience with POS systems (ideally Micros).</li><li>Knowledge of MS Excel or a similar software.</li><li>Ability to take decisions and act to meet financial targets.</li><li>Incessant will to improve operations and set higher goals.</li><li>Deep knowledge of and ability to adhere to health and safety regulations.</li><li>Ability to spot and resolve problems efficiently.</li><li>Ability to develop policies and procedures.</li><li>Ability to organize and control orders &amp; supplies.</li><li>Competence in managing a team that maintains the highest of standards under pressure.</li><li>Competence in employee training and development.</li><li>Outstanding people management skills and organizational skills.</li><li>Integrity, reliability &amp; a spirit of cooperation.</li><li>High levels of energy &amp; diligence.</li><li>Able to keep an eye on the detail.</li><li>Excellent communication skills and fluency in both Greek and English languages.</li></ul>Katikies Offers:<ul><li>Competitive compensation package based on qualifications and experience.</li><li>Accommodation at fully equipped apartments.</li><li>Daily meals.</li><li>Pleasant working environment.</li><li>Supportive management.</li><li>Training and career development.</li><li>Excellent opportunities for career progression.</li></ul>Should you wish to be a member of our team, please send us your CV along with the respective job code and a photo of yourself at hr@katikies.comAll applications will be treated in the strictest confidentiality.

Food & Beverage Manager - SANT.FB.MGR

Mission:As an Assistant Housekeeping Manager, you will ensure our guests&nbsp;enjoy unparalleled privacy and comfort by engaging your team.Management:&nbsp;Onboarding process for the new joiners. Train and mentor, your team according to company standards. Prepare daily schedules and work shifts. Communicate and collaborate with other hotel departments to enhance the guest experience.Supervision:&nbsp;Ensure that all cleaning procedures and methods adhere to company standards. Inspect and report any damage or deterioration in rooms and common areas. Supervise the cleaning of&nbsp;rooms and common areas.What will you bring?Previous experience as an Assistant Housekeeping Manager, preferably in a&nbsp;hotel environment.Fluency in English.Hotel Management and Tourism degree would be a plus.Ability to cope under pressure and deliver excellent service results in a high-paced luxury environment.Friendly and passionate personality, capable of seeing value in everyone and everything.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.GrowHave room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Accommodation &amp; daily transportation.Full board meals.Departmental training.

Assistant Housekeeping Manager

A Weddings &amp; Events Specialist is responsible for assisting clients to organize a full wedding or a particular event, aiming at the creation of an unforgettable and unique experience. Communicate continuously with clients, contact and negotiate with suppliers to assist with setup; arrange the delivery of materials and decorations on time, and collaborate efficiently with her colleagues (hotel staff).Applicant’s main accountabilities:<ul><li>Know the prerequisites of each event and implement new concepts and ideas</li><li>Handle relevant costs with efficiency according to the provided budget</li><li>Search for the appropriate vendors and negotiate with them</li><li>Work closely with the hotels’ line managers to arrange the staffing and the creation of the event</li><li>Cooperate and give directions to the hotels’ staff to meet the needs of each event</li><li>Ensure the highest standards of guest care is maintained</li><li>Provide a friendly, efficient and courteous service at all times</li><li>Ensure the success of an event by providing a detailed and discreet supervision before and during the wedding or the event.&nbsp; &nbsp;</li></ul>Applicant’s main qualifications:<ul><li>Bachelor’s degree or equivalent in Hospitality, Business Administration or relevant field</li><li>Excellent command of English language. Knowledge of a second foreign language (preferably French, German, Russian, Italian or Hebrew) would be considered as extra asset</li><li>Minimum 2 years of relevant experience</li><li>Knowledge of hotel management software (Protel) is an advantage</li></ul>Applicant’s main capabilities &amp; values:<ul><li>Excellent communication and people skills</li><li>Excellent time management and organizational ability</li><li>Organizational and multitasking abilities</li><li>Professionalism / Responsibility</li><li>Critical thinking and Results orientation</li><li>Enthusiastic, friendly &amp; self-motivated personality, eager to learn, develop and be part of a growing team</li></ul>

Weddings & Events Specialist

A Guest Relations Agents needs to deal with guest requirements in a courteous, charming and professional sales-oriented manner following the company standards and procedures. To participate in all activities of the Front Office such as handling daily transactions accurately, answering and transferring telephone calls, escorting guests to their rooms and showing all hotel facilities.Applicant’s main accountabilities:<ul><li>Manage the efficient operation of the Guest Relations Office engaging in all related tasks and procedures</li><li>Respond to special requests from guests and follow up to ensure that their needs have been met successfully</li><li>Listen to and address possible complaints effectively</li><li>Ensure the highest standards of guest care is maintained</li><li>Provide a friendly, efficient and courteous service at all times</li><li>Operate relevant switchboard, call center and reservations software as per all Front Office related activities</li><li>Excellent personal presentation at all times</li></ul>Applicant’s main qualifications:<ul><li>Bachelor’s degree or equivalent in Hospitality, Business Administration or relevant field.</li><li>Excellent command of English language. Knowledge of a second foreign language (preferably German, Russian, French, Italian or Hebrew) would be considered as extra asset.</li><li>Minimum 2 years of relevant experience in a 5* property</li><li>Knowledge of hotel management software (Protel) is an advantage.</li></ul>Applicant’s main capabilities &amp; values:<ul><li>Excellent communication and people skills</li><li>Organizational and multitasking abilities</li><li>Professionalism / Responsibility</li><li>Critical thinking and Results orientation</li><li>Leadership skills and team spirit</li><li>Enthusiastic, friendly &amp; self-motivated personality, eager to learn, develop and be part of a growing team</li></ul>

A Front Office Receptionist needs to deal with guest requirements in a courteous, charming and professional sales-oriented manner following the company standards and procedures. To participate in all activities of the Front Office such as handling daily transactions accurately, answering and transferring telephone calls, escorting guests to their rooms and showing all hotel facilities.Applicant’s main accountabilities:<ul><li>Manage the efficient operation of the Front Office engaging in all related tasks and procedures (check in-out, welcoming guests, payments/orders process, deal with any special requests, complaints etc.)</li><li>Ensure the highest standards of guest care is maintained</li><li>Provide a friendly, efficient and courteous service at all times</li><li>Operate relevant switchboard, call center and reservations software as per all Front Office related activities</li><li>Excellent personal presentation at all times</li></ul>Applicant’s main qualifications:<ul><li>Bachelor’s degree or equivalent in Hospitality, Business Administration or relevant field.</li><li>Master’s degree or equivalent in Hospitality, Business Administration or relevant field would be considered as extra asset.</li><li>Minimum 2 years of relevant experience in a 5* property</li><li>Excellent command of English language. Knowledge of a second foreign language (preferably French, German, Russian, Italian or Hebrew) would be considered as extra asset</li><li>Knowledge of hotel management software (Protel) is an advantage</li></ul>Applicant’s main capabilities &amp; values:<ul><li>Excellent communication and people skills</li><li>Organizational and multitasking abilities</li><li>Professionalism / Responsibility</li><li>Critical thinking and Results orientation</li><li>Leadership skills and team spirit</li><li>Enthusiastic, friendly &amp; self-motivated personality, eager to learn, develop and be part of a growing team</li></ul>

Front Office Receptionist

Job Position:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Quality CoordinatorRef: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; HH/QCLocation: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Kiotari,&nbsp;South RhodesCompany: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; H HOTELS COLLECTIONAbout us:At&nbsp;H Hotels Collection&nbsp;we operate with innovation and determination, supporting our people, local communities and the environment. Our passion is to evolve, shape standards and surpass ourselves, creating unique experiences and relationships. We establish relationships of safety and reliability with everyone, promote authenticity, operate with honesty and establish relationships of trust on which we build our future and growth.Job description:We are looking for an experienced and dynamic Quality Coordinator. The ideal candidate will be responsible to ensure compliance in line with legislation and all system processes including quality and safety, implementation of quality management actions and contributing to the development of company policies and procedures.Key responsibilities:<ul><li>Works closely with Hotel Managers and HODs to establish, maintain and optimize QMS in all group properties</li><li>Ensures full compliance of hotel SOPs, policies, procedures, and brand standards.</li><li>Ensures H&amp;S compliance in line with local and international legislation, as well as ABTA-FTO regulations.</li><li>Enhances approach sustainability and establish key steps for waste management and energy efficiency.</li><li>Works closely with the HR Department to establish, maintain and optimize HR processes.</li><li>Cooperates with the Purchasing Department to establish quality requirements from external suppliers.</li><li>Identify relevant quality-related training needs and deliver training to ensure procedures are properly understood, carried out and evaluated.</li><li>Serves as a key contact for Tour Operators/Ext. Auditors/Int. Auditors/Regulatory Authorities representing the Company.</li><li>Ensures all QM deliverables are achieved in a compliant timely manner.</li></ul>&nbsp;Qualifications:<ul><li>Business School / Hotel School Degree [master’s degree is desirable]</li><li>Excellent command of MS Office</li><li>Fluency in English</li><li>Own vehicle and valid driver's license</li></ul>Skills and experience:<ul><li>Experience in hotel Quality departments or operations in well-established upscale resort hotels and/or group hotels.</li><li>Experience in QMS systems [ISO 22000 is desirable] and health &amp; safety processes.</li><li>Experience with GSTC certification for Travelife.</li><li>Effective communication and organizational skills, ability to meet deadlines.</li><li>Ability to multi-task.</li><li>Attention to detail.</li></ul>In the context of the above position, the company offers:<ul><li>Competitive compensation package.</li><li>Housing (out of the area residents).</li><li>Professional development opportunities in an ever-growing Group.</li><li>Continuous training in line with the company’s standards &amp; dynamic development</li><li>Positive and supportive working environment in an organization that respects its people, the environment and local communities.</li></ul>For all applications and information submitted, absolute confidentiality will be maintained.

Quality Coordinator

We are excited to offer internship opportunities in various departments within our hotel, providing hands-on experience and valuable learning opportunities for students and young professionals. Whether you ’re interested in hospitality management, culinary arts, guest services, or another aspect of hotel operations, we have opportunities available to help you gain valuable skills and knowledge in your field of interest.Available Internship Positions:<ul><li>Front Office Intern: Assist with guest check-in/check-out procedures, handle reservations, and provide excellent customer service at the front desk.</li><li>Housekeeping Intern: Learn about housekeeping operations, including cleaning procedures, inventory management, and quality assurance.</li><li>Food and Beverage Intern: Gain experience in restaurant operations, banquet services, and food preparation under the guidance of our experienced culinary and service teams.</li><li>Guest Relations Intern: Assist with guest inquiries, special requests, and complaint resolution, while providing personalized service to enhance guest satisfaction.</li><li>Sales and Marketing Intern: Support the sales and marketing team in promoting the hotel, managing social media channels, and coordinating events and promotions.</li></ul>Key Responsibilities:<ul><li>Assist with day-to-day operations and special projects within your assigned department.</li><li>Shadow experienced professionals to learn about industry best practices and gain practical skills.</li><li>Collaborate with team members to achieve departmental goals and deliver exceptional service to guests.</li><li>Participate in training sessions, workshops, and networking events to enhance your learning experience.</li><li>Complete assigned projects and reports to demonstrate your understanding of key concepts and contribute to departmental objectives.</li></ul>Qualifications:<ul><li>Enrolled in a relevant degree program or recent graduate in hospitality management, culinary arts, business administration, or a related field.</li><li>Strong communication, teamwork, and organizational skills.</li><li>Passion for the hospitality industry and a desire to learn and grow in your chosen field.</li><li>Flexibility to work varying schedules, including evenings, weekends, and holidays, based on departmental needs.</li><li>Previous hospitality experience or related coursework is preferred but not required.</li></ul>Benefits:<ul><li>Hands-on experience and mentorship from industry professionals.</li><li>Exposure to various aspects of hotel operations and the opportunity to explore different career paths.</li><li>Networking opportunities with colleagues, mentors, and industry professionals.</li><li>Potential for academic credit, depending on your university’s internship requirements.</li><li>Possibility of future employment opportunities based on performance and departmental needs.</li></ul>Join our team: If you’re eager to kick-start your career in the hospitality industry and gain practical experience in a dynamic hotel environment, we encourage you to apply for our internship program. Join our team and embark on a rewarding journey of learning, growth, and discovery.

Πρακτική Άσκηση

As a Bell at Miraggio Thermal Spa Resort you are responsible for creating a warm and memorable first impression for our guests. Your primary role is to provide efficient and attentive guest services, including greeting and assisting with luggage, valet parking, and providing information about the hotel. Your commitment to exceptional service contributes to our guests' overall experience.Key Responsibilities:<ul><li>Guest Welcome and Assistance:&nbsp;Welcome guests upon arrival, open doors, and assist with luggage and personal belongings. Provide information about the hotel's services.</li><li>Luggage Handling:&nbsp;Safely transport guests' luggage to their rooms and ensure it is placed securely in their assigned accommodations. Retrieve luggage upon check-out and assist with transportation to the lobby or vehicles.</li><li>Valet Parking:&nbsp;Assist guests with valet parking services, ensuring their vehicles are securely parked, retrieved promptly, and kept in excellent condition. Handle keys and parking tickets responsibly.</li><li>Concierge Services:&nbsp;Offer recommendations, directions, and information if asked by our guests.</li><li>Safety and Security:&nbsp;Maintain a secure and well-organized luggage room and lobby and entrance area. Report any security or safety concerns to hotel management.</li><li>Communication:&nbsp;Effectively communicate with guests and fellow team members to ensure smooth coordination and provide the highest level of service.</li><li>Teamwork:&nbsp;Collaborate with other hotel departments, such as the front desk, housekeeping, and maintenance, to ensure guest needs are met promptly and effectively.</li><li>Special Requests:&nbsp;Handle special guest requests, or addressing specific needs, with a focus on exceeding guest expectations.</li></ul>&nbsp;Qualifications:<ul><li>High school diploma or equivalent. Additional education in hospitality is a plus.</li><li>Excellent knowledge of Greek and English languages. Third language will be considered accordingly.</li><li>Previous experience as bell or similar guest services role is preferred.</li><li>Exceptional guest service skills and a friendly, professional demeanor.</li><li>Strong physical fitness, including the ability to lift and transport luggage and stand for extended periods.</li><li>Excellent communication and interpersonal skills.</li><li>Availability to work in shifts, including evenings, weekends, and holidays.</li></ul>&nbsp;Additional Information:&nbsp;We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.If you are dedicated to delivering exceptional guest experiences join our team and be part of our journey towards excellence!&nbsp;All resumes will be handled with discretion. Only those who possess the above-mentioned requirements will qualify for an interview and be contacted in due time.We respect your privacy by adhering to the European Union General Data Protection Regulation (GDPR).

Bell / Υποδοχή

SeaCrete Hotels operate in Chania since 1990 in the area of Apokoronas.SeaCrete Hotels is a fast growing business entity, currently operating with 3 hotels, targeting All inclusive, Beach, Family, 5 stars' vacations.Currently SeaCrete Hotels are looking to hire a successful Assistant Operations Manager.As an Assistant Operations Manager, you'll be looking to maximize the potential of your assigned business goals by cooperating closely with the Operations Manager of SCH delivering excellence in execution.This is a key role for someone who wishes to become a mature hospitality professional within the industry, in a growing and challenging marketplace.If you have talent and motivation, you'll find support and encouragement in every step of the way.Key Accountabilities• Achieve annual Operations KPIs targets with specific focus on:<ol><li>People management,</li><li>Food &amp; Beverage</li><li>Reviews (1000 clients per day on a full basis from April to November)</li></ol>• Ensure with the support of the HR department that the staff is equipped and performs at maximum level• Continuously monitor and improve ratings• Execute the operational plan to meet business and people objectives as well as client requirements.• Meet goals and KPIs for operational excellence in execution. Monitor closely the implementation and results.• Drive competitive performance in Client Satisfaction Survey.Essential Requirements• Bachelor's Degree in Hospitality Industry or other related field.• Excellent command of written and spoken English.• Proven Record in TripAdvisor and holιday check.• Use of KPIs with the help of Review Pro.• Use of technology for F&amp;B cost and salary cost.• Use of technology for on-line sales.• 5-7 years of Resort Operation Experience in a reputable and progressive or similar Resort (All inclusive, 4+ / 5 stars).• Local end to end operational plan development and implementation.Skills &amp; Capabilities• Eye for detail and excellence in execution.• Cooperation competencies &amp; people management.• High level of communication, influencing and negotiation skills.• Analytical skills and problem solving capability.• Developing and maintaining relationships with external suppliers and internal stakeholders.• Strategic thinking and decision making.• Ability to maintain a high level of professionalism and confidentiality.

ASSISTANT OPERATIONS MANAGER

At Four Seasons, our people are the heart of our success. We are committed to creating a supportive environment where our employees grow, excel, and consistently deliver the exceptional service that defines our brand. We are currently seeking a Night Manager to join our Front Office leadership team at the iconic Four Seasons Astir Palace Hotel Athens.As a Night Manager, you will oversee all overnight Front Office operations ensuring seamless service, strong leadership presence, and unwavering adherence to Four Seasons standards. You will supervise the hotel during the night, support all departments, manage guest interactions with professionalism, and uphold the highest levels of safety, service, and crisis readiness.What You Will Do:<ul><li>Maintain complete knowledge of all hotel features/services, hours of operation, building history, room types, layouts, décor, rates, packages, promotions, house count, VIPs, and group activity schedules.</li><li>Demonstrate expert knowledge of Front Office systems and procedures including Opera, Visionline, HotSoS, Mobile Key, and other core operational tools.</li><li>Regularly tour all hotel areas to monitor departmental operations, guest satisfaction, staff performance, and adherence to standards.</li><li>Review late arrivals, early next-day arrivals, departures, and room availability to plan and coordinate the next day’s operations.</li><li>Ensure accurate handling of arrivals, departures, room blocks, billing requirements, and discrepancies while personally managing guest relocations when necessary.</li><li>Oversee night audit procedures and prepare required accounting reports.</li><li>Guarantee compliance with all financial and credit procedures; review paid-outs, rebates, petty cash, and cashier transactions to ensure proper approvals and reconciliation.</li><li>Support and guide the overnight team to deliver Four Seasons service excellence, acting as a mentor, coach, and role model.</li><li>Conduct spot checks on Night Receptionists and Night Bellmen to ensure brand standards and LQA expectations are consistently met.</li><li>Supervise room assignments, monitor Out of Order/Out of Service rooms, and ensure accurate tracking.</li><li>Act as the senior leader on duty overnight, handling all guest requests, complaints, and emergencies with professionalism and strong crisis management skills.</li><li>Ensure all night colleagues uphold grooming standards, uniform guidelines, communication etiquette, and Four Seasons cultural values.</li><li>Report operational updates, incidents, and departmental needs to the Front Office Manager, collaborating closely to maintain seamless continuity between shifts.</li><li>Promote hotel facilities and support upselling initiatives, motivating the team by leading through example.</li><li>Remain fully familiar with emergency procedures, fire panel operation, and crisis protocol as the designated overnight controller.</li><li>Uphold Four Seasons policies at all times, acting as a brand ambassador and maintaining the integrity of our vision, mission, and values.</li></ul>What You Bring:<ul><li>Proven experience in Front Office operations, preferably in luxury hospitality.</li><li>Strong leadership presence with the ability to supervise, motivate, and develop teams.</li><li>Deep understanding of guest service standards, night audit processes, and crisis management.</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and problem-solving abilities.</li><li>Fluency in English; additional languages are an asset.</li><li>Able to work overnight schedules, weekends, and holidays.</li><li>Professional presentation, grooming, and behavior aligned with Four Seasons standards.</li></ul>What We Offer:<ul><li>Employee Meals and Uniform &amp; Laundry provided.</li><li>Ticket Restaurant Monthly Amount of €100.</li><li>Bus Transportation to/from Elliniko.</li><li>Monthly Employee Recognition Program.</li><li>Global career growth opportunities through Task Forces and Transfers.</li><li>Employee Travel Program (after 6 months: complimentary stays at Four Seasons worldwide).</li></ul>At Four Seasons Astir Palace Athens, we champion excellence, collaboration, and continuous development. Join us as a Night Manager and help shape unforgettable guest experiences while safeguarding the overnight heartbeat of our iconic hotel.

Night Manager REQ10363997

At H Hotels Collection, we are currently looking for a dynamic and experienced Front Office Manager to join our team. In this role, you will be responsible for overseeing all front office personnel and ensuring the efficient execution of daily operations. The Front Office Manager will lead and coordinate the activities of the front desk, guest relations, and telephone services, with a strong focus on meeting our guests expectations.What You’ll Be Responsible For:<ul><li>Ensuring the seamless operation of the Front Office Department.</li><li>Overseeing daily front desk activities, maintaining high standards of service and meeting guest expectations.</li><li>Leading and supervising the reception team, providing ongoing feedback to enhance service quality.</li><li>Ensuring full compliance with H Hotels Collection procedures and protocols at the front desk.</li><li>Engaging with guests to deliver exceptional service and uphold product excellence.</li><li>Handling and resolving any issues or challenges that may arise efficiently.</li><li>Coordinating with Reservations and Housekeeping to meet daily operational needs.</li><li>Fostering a culture of trust, respect, and collaboration among team members.</li><li>Building strong interdepartmental relationships and promoting teamwork.</li><li>Motivating and training staff to meet performance goals in both quality and productivity.</li></ul>What We’re Looking For:<ul><li>Bachelor’s degree in hospitality management or a related field.</li><li>Minimum of 2 years’ experience in a similar role within a 5-star hotel environment.</li><li>Solid understanding of hotel standards and procedures, including ISO 9001, 14001, and 22000 implementations.</li><li>Proficiency in PMS software, ideally Opera or similar reservation management systems.</li><li>Strong command of MS Office, particularly Excel and Word.</li><li>Excellent verbal and written communication skills in English; additional languages are an asset.</li><li>A customer-focused mindset with a passion for service excellence.</li><li>Proven ability to organize, coordinate, and lead teams in a fast-paced environment.</li><li>Outstanding interpersonal and communication skills to engage effectively with guests, staff, and departments.</li><li>Demonstrated leadership capabilities and a collaborative spirit.</li><li>Problem-solving skills to address guest concerns and team-related issues.</li></ul>Why Join Us:<ul><li>Competitive salary and career growth opportunities within a rapidly expanding hospitality group.</li><li>Accommodation and meals will be provided, if necessary.</li><li>Ongoing training aligned with our company’s standards and development goals.</li><li>A supportive work environment that values its people, the planet, and the local community.</li></ul>&nbsp;&nbsp;All applications and submitted information will be treated with strict confidentiality.

Front Office Manager

As a Beach Manager at Miraggio Thermal Spa Resort you play a crucial role in ensuring the safe, enjoyable, and efficient operation of the beach area. You are responsible for managing beach staff, guest services, and maintaining the overall quality of beach experience. Your goal is to create a welcoming and memorable environment for guests while upholding safety and environmental regulations.Key Responsibilities:<ul><li>Staff Management: Recruit, train, supervise, and schedule beach staff. Provide coaching, guidance, and performance feedback to maintain a professional and motivated team.</li><li>Guest Services: Welcome guests to the beach, answer inquiries, and provide information about beach amenities, activities, and safety guidelines. Ensure guests have an enjoyable and memorable beach experience.</li><li>Beach Maintenance: Oversee cleanliness and organization of the beach area, ensuring that equipment, sunbeds, umbrellas, and facilities are well-maintained and presentable.</li><li>Environmental Stewardship: Promote and enforce environmental policies to protect the beach and marine life, including the removal of litter, waste management, and adherence to local environmental regulations.</li><li>Emergency Response: Act as the point of contact during emergencies, including water rescues, medical incidents, and natural disasters. Coordinate with other hotel departments and follow established emergency protocols.</li><li>Guest Feedback: Solicit and collect guest feedback on beach services and experiences. Analyze feedback to identify areas for improvement and implement changes as needed.</li></ul>Qualifications:<ul><li>Bachelor's degree in hospitality, tourism, or a related field is preferred.</li><li>Previous experience in beach management or a similar role in the hospitality or resort industry.</li><li>Minimum 2 years of experience in similar position , leadership in hospitality strongly required</li><li>Excellent knowledge of Greek and English languages. Third language will be considered accordingly.</li><li>Exceptional communication</li><li>Familiarity with POS (Point of Sale) systems for order processing and cash handling.</li><li>Ability to prioritize tasks, work under pressure with provided resources, manage workload using own initiative and sufficiently cover a multitask position.</li><li>Availability to work in shifts, including evenings, weekends, and holidays.</li></ul>&nbsp;Additional Information: We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.If you are a dedicated and experienced professional in the hospitality sector, with a passion for guest service, join our team and be part of our journey towards excellence!

Beach Manager

Operational Leadership &amp; ExcellenceSupervise daily outlet operations, ensuring smooth coordination and consistent service delivery.Act as shift leader, maintaining a strong presence on the floor to monitor quality and service flow.Support the Outlet Manager in ensuring adherence to health, safety, and hygiene standards (HACCP and internal policies).Assist in planning and executing outlet activities, promotions, and special events.Team Management &amp; DevelopmentSupervise, guide, and support the service team to ensure high performance and adherence to standards.Support the recruitment, onboarding, and training of new and returning seasonal team members.Foster teamwork and motivation, creating a positive and collaborative work atmosphere.Financial &amp; Business PerformanceSupport daily sales activities, upselling, and cost control initiatives in line with divisional objectives.Assist in monitoring stock, waste, and operational costs to ensure efficiency.Contribute to achieving revenue targets through effective service and guest engagement.Guest Experience &amp; Service QualityEnsure every guest receives attentive, professional, and friendly service.Handle guest feedback and service recovery with professionalism and discretion.Support a culture of continuous improvement based on guest feedback and internal reviews.Coordination &amp; CommunicationEnsure effective communication with Culinary, Bar, and other departments for smooth operation.Participate in daily briefings and service meetings, communicating priorities and updates to the team.Support clear and consistent information flow between management and service employees.AccountabilityAccountable for the smooth execution of outlet operations during assigned shifts.Responsible for supervising service quality, maintaining standards, and supporting team performance.Acts as delegated leader in the absence of the Outlet Manager or Outlet Senior Manager.Qualifications &amp; ExperienceMinimum 3 years of leadership experience in Food &amp; Beverage, ideally within luxury hotel or resort environments.Demonstrated ability to manage multiple outlets or large-scale service operations.Strong leadership and people management skills with a hands-on, service-driven approach.Excellent communication and interpersonal skills.In-depth understanding of luxury hospitality standards and service etiquette.Committed to building high-performing teams and nurturing positive work environments.Flexible, calm under pressure, and solutions oriented.Fluent in English; additional languages are an asset.Degree or diploma in Hospitality Management or a related field preferred.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.GrowHave room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Accommodation &amp; daily transportation.Full board meals.Departmental training.

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