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At&nbsp;United Fiber, we believe in a world of connection, interaction and sharing!We see each new colleague as a unique team member and a major investment for our company’s future, and now we are looking for a talented and highly motivated Fiber Optic Maintenance Engineer&nbsp;to join our teamYou have a challenging mission to:Ensuring the availability and reliability of the fiber optic network through effective supervision of subcontractors, fault restoration coordination, and performance monitoring. Key duties include developing maintenance guidelines, managing emergency and scheduled works, evaluating subcontractor KPIs, overseeing inventory, and generating operational reports. The role also involves coordinating internal and external resources for rapid fault resolution and working in rotating shifts to provide continuous 24/7/365 network support.What will you do:<ul><li>Provide detailed and well-structured guidelines for fiber optic maintenance.</li><li>Coordinate subcontractors during emergency and scheduled maintenance works.</li><li>Supervise subcontractors’ restoration activities to ensure quality and compliance.</li><li>Investigate and coordinate contractor field crews for the restoration of faults reported on the fiber optic network.</li><li>Monitor and evaluate all subcontractor KPIs to ensure service level compliance.</li><li>Track remaining resources and manage materials inventory in collaboration with the contractors.</li><li>Generate RFO (reason for outage) reports on emergencies and scheduled works based on agreed KPIs.</li><li>Manage subcontractor certification and invoicing processes.</li><li>Coordinate internal and external resources to accelerate network restoration.</li><li>Perform duties in a shift-based system designed to maintain seamless coverage for network fault resolution and critical tasks.</li><li>Maintain uninterrupted service by working in shifts to handle high-priority incidents and safeguard network performance.</li></ul>It would be great if you have:<ul><li>Bachelor’s or Master’s degree in Electrical, Telecommunications, or related Engineering field.</li><li>CFOT (Certified Fiber Optic Technician) certification is considered an asset.</li><li>Knowledge and hands-on experience on ArcGIS and network ticketing systems (e.g. Atlassian JIRA, Remedy).</li><li>Knowledge of safety procedures, techniques, and equipment.</li><li>Knowledge of fiber network construction and splicing.</li><li>Experience in civil works related to fiber optic network deployment or maintenance.</li><li>Strong analytical skills and ability to design and optimize operational processes.&nbsp;</li><li>Project Management, time management and problem-solving skills.</li><li>Negotiation and analytical skills to assess special situations.</li><li>Ability to coordinate cross-functional work teams toward emergencies or scheduled works completion.</li><li>Adaptive, team spirit, good interpersonal skills.</li></ul>What will you get:<ul><li>Wellness programs to keep yourself fit.</li><li>Mobile voice and data to talk.</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp;for you, friends, family.</li><li>Flexy work from home to balance your life.</li><li>Private Insurance program to check up on your health.</li></ul>

Fiber Optic Maintenance Engineer

We at Nova, are a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for vibrant and fast thinking “Senior Product Manager” to be part of our successful Mobile Postpaid Product team.&nbsp;You have a challenging mission for:&nbsp;Leading the strategic thinking and planning around proposition, go to market and launch activities to maximize the revenue and growth opportunity.&nbsp;What will you do:&nbsp;• Keep abreast of competitive environment and international trends and best practices.• Provide strong decision support and robust recommendations based on data-driven insights, and research findings.&nbsp;• Deliver a unique value proposition to customers and achieve competitive advantage.&nbsp;• Own the E2E responsibility for new product development, from product and customer journey’s design, manage project priorities and timeline, collaborate with cross-functional teams for the spot-on delivery of new products / services.&nbsp;• Devise go to market strategy and implement out of the box, and forward-thinking plan.&nbsp;• Institute a strong KPI tracking rhythm with clear and measurable outcomes.&nbsp;• Develop, manage, and secure budget KPIs for responsibility area.&nbsp;• Be a team player with an ability to influence, inspire, and motivate cross-functional partners across the organization.&nbsp;&nbsp;It would be great if you have:&nbsp;• Bachelor’s degree in economics, Marketing or Engineering; Postgraduate studies will be considered a plus.&nbsp;• At least 5 years of experience and proven track record of success in evolving products and growing revenues&nbsp;• Strong business acumen and thorough understanding of product and go to market design in TelCo industry.&nbsp;• Ability to be articulate and land data-driven recommendations with business partners at a senior executive level.&nbsp;• Passion about forward thinking, and out of the box plans&nbsp;• Excellent organizational skills and attention to detail&nbsp;• Ability to work in a fast-paced environment and receptive to adapting landscape and priorities.&nbsp;• Assertive determination to ensure delivery of results.&nbsp;What you will get:&nbsp;<ul><li>Wellness programs to keep yourself fit</li><li>Mobile voice and data to talk</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp;for you, friends, family</li><li>Private Insurance program to check up on your health</li><li>Toddlers allowance to daycare your kids</li></ul>

Senior Product Manager

WINGS is looking for an experienced AI/ML Engineer to join its product expansion internationally and locally.The main responsibilities of the role will include:<ul><li>Working as part of a growing team, while also being independent</li><li>Resolving interesting problems and gaining expertise in state-of-the-art technologies</li><li>Using Machine Learning techniques and Artificial Intelligence algorithms</li><li>Having the opportunity to be involved in the design, implementation, of solutions&nbsp;</li></ul>Requirements&nbsp; Educational requirements:<ul><li>Candidates must have a Bachelor’s Diploma in Computer Science, Electrical &amp; Computer/Electronic engineering, Networks, Telecommunications or other relevant fields</li><li>Master’s Degree in the afore-mentioned areas will be considered as a plus</li></ul>Necessary skills:<ul><li>At least 3 years of experience in a similar role as a Data Scientist with focus on computer vision solutions&nbsp;</li><li>Deep understanding of ML techniques and AI algorithms</li><li>Extensive programming skills in Python and relevant tools (e.g. PyTorch, TensorFlow etc.)</li><li>Experience in handling structured and unstructured data from various sources</li></ul>Other Qualifications:<ul><li>Excellent verbal and written communication skills in English</li><li>Native or fluent Greek, oral and written</li><li>Initiative, strong sense of accountability and ownership of actions</li><li>Effective time management &amp; prioritization</li><li>Agility, enthusiasm, and self-motivation</li></ul>Benefits<ul><li>Highly competitive salary, reviewed upwards on a regular basis, based on performance</li><li>Remuneration based on your experience and skills</li><li>Participation in state-of-the-art and large-scale projects</li><li>Personal and professional development, amongst industry experts</li><li>Continuous learning</li><li>Modern workspace, at a very good location</li><li>Dynamic team with fresh ideas</li></ul>

AI/ML Engineer

WINGS is looking for an experienced Backend Engineer to join its product expansion internationally and locally.The successful candidate will participate in the development and deployment of RESTful APIs and web services, as well as in improving our existing services.The main responsibilities of the role will include:<ul><li>Develop and deploy scalable RESTful APIs and web services using Node.js</li><li>Build and maintain features by integrating backend services</li><li>Write clean, testable code following standards and participate in team code reviews</li><li>Enhance and optimize existing services of products for performance and scalability</li><li>Collaborate with cross-functional teams to understand project requirements and contribute to technical design</li><li>Ensure smooth deployment and operation of services in collaboration with other teams (Product Management, Frontend, DevOps etc.)</li><li>Resolve production issues promptly</li></ul>Educational requirements<ul><li>Candidates must have a Bachelor’s degree in Electrical &amp; Computer Engineering/ Information Technologies/ Computer Science or an equivalent field.</li></ul>Essential technical skills<ul><li>4+ years of proven coding experience as a Backend Engineer</li><li>Strong proficiency in JavaScript and hands-on experience with Node.js</li><li>Experience working with both relational (e.g., PostgreSQL, MySQL) and NoSQL databases (e.g., MongoDB, Redis)</li><li>Understanding of code versioning tools, such as Git</li><li>Experience in building and consuming RESTful APIs</li><li>Experience with Docker and deployment to cloud platforms is a plus</li></ul>Other Qualifications:<ul><li>Native or fluent Greek (spoken and written). Excellent verbal and written communication skills in English</li><li>Initiative, strong sense of accountability and ownership of actions</li><li>Effective time management &amp; prioritization</li><li>Analytical mindset and attention to detail</li><li>Agility, enthusiasm, and self-motivation</li></ul>Benefits<ul><li>Highly competitive salary, reviewed upwards on a regular basis, based on performance</li><li>Remuneration based on your experience and skills</li><li>Participation in state-of-the-art and large-scale projects</li><li>Personal and professional development, amongst industry experts</li><li>Continuous learning</li><li>Modern workspace, at a very good location</li><li>Dynamic team with fresh ideas</li></ul>

Backend Engineer (JavaScript / Node.js)

WINGS ICT Solutions is looking for a Frontend Developer with experience in development activities, R&amp;D projects and team-oriented projects.The main responsibilities will involve:<ul><li>Collaboration with Web Developers in the team and designers on front end application development,</li><li>Understand and Work on business goals, user needs and technical constraints,</li><li>Development of cutting-edge web applications that look and perform superbly across all platforms,</li><li>Enhancing the performance and reliability of our current web-based application features,</li><li>Concept exploration and prototyping UI designs with the latest technologies.</li></ul>RequirementsEducational requirements:<ul><li>Bachelor’s Degree in (Technical) University degree in Information and Communications Technologies, Computer Science, Electrical &amp; Computer Engineering or equivalent</li></ul>Essential technical skills:<ul><li>At least 3 years of demonstrable experience on industry projects</li><li>Good knowledge and understanding of JavaScript fundamentals</li><li>Proven working experience with Angular or React</li><li>Experience with CSS and HTML</li><li>Experience with version control system (Git)</li></ul>Nice to have:<ul><li>Mobile development experience will be considered as a plus</li><li>Experience in Typescript</li><li>Experience in writing Unit tests and e2e tests</li><li>Familiarity with CI/ CD tools</li></ul>Other Qualifications <ul><li>Excellent Communicational skills, oral and written</li><li>Fluent English, oral and written</li><li>Ability to create comprehensive solutions</li><li>Candidate must be able to work independently or within a team environment</li><li>Strong sense of responsibility and ownership of all involved activities</li></ul>Benefits <ul><li>Highly competitive salary, reviewed upwards on a regular basis, based on your performance.</li><li>Remuneration based on your experience and skills.</li><li>Participation in state-of-the-art projects and tech challenges</li><li>Personal and professional development, amongst industry experts and talented people</li><li>Continuous learning, having access to broad resources for professional and personal development</li><li>Friendly environment and fun team members, with fresh ideas</li><li>Modern workspace, at a very good location</li></ul>

Frontend Developer

WINGS ICT Solutions is looking for a Senior Java Developer to join our team. In this role, you will be responsible for developing demanding tasks for the projects. You will also be expected to be familiar with Waterfall implementation methodologies.The main responsibilities will involve:<ul><li>Design, develop, and maintain Java-based applications in Spring Boot framework</li><li>Collaborate with cross-functional teams to analyze requirements and implement robust solutions</li><li>Participate in code reviews, unit testing, and troubleshooting of software issues</li><li>Write clear and well-documented code following industry best practices</li><li>Support software configuration management, deployment processes, and version control</li><li>Ensure the performance, quality, and responsiveness of applications</li></ul>Requirements: Educational requirements:<ul><li>Bachelor’s degree in computer science/information technology or related field, or the equivalent combination of education and experience</li></ul>Desired experience and skills:<ul><li>Minimum 5 years of Java development experience</li><li>Advanced knowledge in Java Technologies (J2EE, Spring, XML Parsing, JDBC, Web Services)</li><li>Experience with Relational database (SQL Server) and ORM layers (Hibernate)</li><li>Advanced knowledge in writing and consuming SOAP and Rest Web Services</li><li>Knowledge of system frameworks like Git and Azure DevOps (ADO)</li></ul>Desired but not mandatory:<ul><li>Knowledge of DevOps tools (e.g., Jenkins, Docker)</li><li>Understanding of secure coding practices</li></ul>Other Qualifications:<ul><li>Strong oral and written communication skills</li><li>Fluent in Greek and English Language</li><li>Communicational skills and team working attitude</li><li>Analytics capabilities and attitude to problem solving</li><li>Flexibility, enthusiasm, positive attitude</li><li>Highly detail oriented, self-motivated, self-managed and organized</li><li>Ability to work in a fast-paced environment and adapt to changing priorities</li><li>Team motivation</li></ul>Benefits:<ul><li>Highly competitive salary, reviewed upwards on a regular basis, based on performance</li><li>Remuneration based on your experience and skills</li><li>Participation in state-of-the-art and large-scale projects</li><li>Personal and professional development, amongst industry experts</li><li>Continuous learning</li><li>Modern workspace, at a very good location</li><li>Dynamic team with fresh ideas</li></ul>

Senior Java Developer

WINGS ICT Solutions is looking for a Database Administrator to join our team. The successful candidate will be responsible for designing, implementing, and managing Db2 databases, ensuring high performance, security, and data integrity.The main responsibilities will involve:<ul><li>Design, implement, and maintain complex Db2 databases, including creating data models, schemas, and storage structures.</li><li>Optimize Db2 database performance through monitoring, analysis, and tuning, implementing effective indexing strategies, and resolving bottlenecks.</li><li>Ensure data security and integrity by implementing robust access controls, managing user privileges, and developing backup and recovery plans.</li><li>Collaborate with cross-functional teams to integrate Db2 databases into larger data-driven solutions, such as data warehousing, business intelligence, and data analytics platforms.</li><li>Stay current with Db2 updates, new features, and best practices, and apply this knowledge to improve database management processes.</li></ul>Qualifications:Educational requirements:<ul><li>BSc in Computer Science, Information Technology or other relevant field.</li></ul>Desired experience and skills:<ul><li>Extensive experience in Db2 Database Administration, including installation, configuration, and maintenance.</li><li>Expertise in SQL programming, including advanced querying and data manipulation techniques.</li><li>Familiarity with database design principles and data modeling techniques.</li><li>Proven experience in performance tuning, including identifying and resolving database bottlenecks.</li><li>Strong understanding of database security best practices and compliance requirements.</li><li>Working knowledge of backup and recovery strategies, disaster planning, and data restoration.</li><li>Basic understanding of data warehousing, business intelligence, and data analytics concepts.</li><li>Familiarity with Linux/Unix operating systems, scripting languages (e.g., Python, Perl), and cloud computing technologies.</li><li>Strong problem-solving skills and a continuous learning mindset to stay updated on industry trends and Db2 advancement.</li></ul>Other Qualifications:<ul><li>Excellent verbal and written communication skills in English</li><li>Native or fluent Greek, oral and written</li><li>Initiative, strong sense of accountability and ownership of actions</li><li>Effective time management &amp; prioritization</li><li>Analytical mindset and attention to detail</li><li>Agility, enthusiasm, and self-motivation</li></ul>Benefits<ul><li>Highly competitive salary, reviewed upwards on a regular basis, based on performance</li><li>Remuneration based on your experience and skills</li><li>Participation in state-of-the-art and large-scale projects</li><li>Personal and professional development, amongst industry experts</li><li>Continuous learning</li><li>Modern workspace, at a very good location</li><li>Dynamic team with fresh ideas</li></ul>

Database Administrator

We are looking for an experienced DevOps Engineer to support our product expansion both locally and internationally.About the Role: We are seeking a skilled DevOps Engineer to join our team and help manage our infrastructure, automation, and deployment pipelines.The main responsibilities of the role will include managing continuous integration and development pipelines, setting up and maintaining virtual infrastructure, automating processes, ensuring redundancy and scalability, monitoring production infrastructure, and implementing backup and disaster recovery processes.Key ResponsibilitiesCI/CD Pipeline Management<ul><li>Oversee continuous integration and deployment (CI/CD) processes using GitLab.</li></ul>Infrastructure Management<ul><li>Design, configure, and manage virtualized infrastructure using platforms such as Proxmox, while leveraging configuration management and Infrastructure as Code tools like Ansible and Terraform.</li><li>Containerization and orchestration technologies, including Docker and Kubernetes.</li></ul>Networking and Security<ul><li>Configure and maintain domains, tunnels, proxies, VPNs and Zero Trust Network configurations.</li></ul>Monitoring and Recovery<ul><li>Monitor production infrastructure with health checks, service supervisors, and metrics and log monitoring, supported by well-configured alerting and backup and disaster recovery procedures.</li></ul>Requirements Educational requirementsCandidates must have a Bachelor’s degree in Information and Communication Technologies, Computer Science, Electrical &amp; Computer Engineering or an equivalent field.Essential technical skills<ul><li>Strong foundation n Linux administration, scripting and command-line usage in server environments.</li><li>Hands-on proficiency with at least one major cloud provider (such as AWS, Microsoft Azure, or Google Cloud Platform).</li><li>Familiarity with at least one scripting/programming language (Bash, Python or Go)</li><li>Experience with virtualization technologies and hypervisors, such as Proxmox or VMware, for managing and maintaining virtualized server environments</li></ul>Additional Skills<ul><li>Excellent verbal and written communication skills in English, with the ability to collaborate effectively across diverse teams.</li><li>Native or fluent proficiency in Greek, both written and spoken is mandatory.</li><li>Strong sense of initiative, accountability, and ownership of tasks and outcomes.</li><li>Excellent problem-solving skills, with strong attention to detail and the ability to handle complex technical challenges.</li><li>Good project management and organizational skills, with the ability to multitask and meet deadlines.</li><li>Familiarity with Agile methodologies and a DevOps culture is considered a plus.</li></ul>Benefits<ul><li>Highly competitive salary, reviewed upwards on a regular basis, based on performance</li><li>Remuneration based on your experience and skills</li><li>Participation in state-of-the-art and large-scale projects</li><li>Personal and professional development, amongst industry experts</li><li>Continuous learning</li><li>Modern workspace, at a very good location</li><li>Dynamic team with fresh ideas</li></ul>

DevOps Engineer

WINGS ICT Solutions is looking for a detail-oriented accountant to join its growing team. The successful candidate will be participating in the invoice processing, reconciliations, and tax declarations. The main responsibilities of the role will include:<ul><li>Record and process invoices and accounting entries.</li><li>Support monthly and yearly account reconciliations (customers, suppliers, banks).</li><li>Assist in the preparation of VAT and other tax declarations.</li><li>Support the preparation of financial reports and statements.</li><li>Collaborate with external auditors and other departments as required.</li></ul>Educational requirements:<ul><li>Bachelor’s degree in Accounting, Finance, Economics, or a related field. A Master’s degree or relevant certifications will be considered a plus.</li></ul>Essential skills:<ul><li>Minimum 2 years of proven relevant work experience with solid knowledge of double-entry bookkeeping.</li><li>Valid Class A’ or B’ Accountant License.</li><li>Basic knowledge of Greek Accounting Standards (Ε.Λ.Π.) and VAT.</li><li>Hands-on experience with accounting software Soft1 (SoftOne) or similar.</li><li>Proficiency in Microsoft Office, especially Excel.</li></ul>Other qualifications:<ul><li>Excellent verbal and written English communication skills in</li><li>Native or fluent Greek, oral and written</li><li>Strong sense of responsibility and ownership of all involved activities</li><li>Agility, enthusiasm, and self-motivation</li><li>Strong attention to detail, organizational skills, and willingness to learn.</li><li>Team player with effective communication skills.</li></ul>Benefits:<ul><li>Competitive salary reviewed upwards on a regular basis</li><li>Participation in state-of-the-art projects and tech challenges and participation in large-scale projects</li><li>Personal and professional development, amongst industry experts and talented people</li><li>Continuous learning, having access to broad resources</li><li>Friendly environment and modern workspace</li></ul>

Accountant

As our Backend Engineer, you’ll contribute&nbsp;to building and optimizing the APIs and backend services that empower our clients to enhance their experiences. The role is perfect for someone who enjoys working on technically challenging projects, delivering high-quality solutions, and collaborating closely with team members to drive results. You’ll work with a modern tech stack including Go, Kubernetes, Docker, Python, the Grafana ecosystem, PostgreSQL, and vector databases—powering robust, scalable, and data-intensive systems. You’ll also collaborate with our AI engineering team, integrating machine learning models and supporting intelligent features.It’s also fun; shaking things up is what working for a growing company is all about. So you’ll need to be flexible, comfortable with continuous change, and working in a high-tempo environment as we grow.&nbsp;What do I need to bring with me? 🧳You’ll need to be able to demonstrate the core skills this role requires. You don't have to tick all the boxes right away; the important thing is that you’re willing to learn. Here’s what the team will be looking for:👉 Proven backend development experience: Proficiency in programming languages such as Go, Java/C#, Ruby, or Node.js, with a track record of building efficient and reliable backend systems 👉 Solid foundation in designing and maintaining scalable APIs, distributed systems, data structures, algorithms, data pipelines, and microservices. Comfortable integrating with machine learning models and working with technologies like Go, Python, Docker, Kubernetes, and cloud platforms (e.g., AWS, GCP). Experience with asynchronous processing, REST/gRPC is valuable. Ability to collaborate closely with data scientists and ML engineers to deploy and monitor AI-driven systems effectively. 👉 Collaborative mindset: Ability to work effectively within a team,participating in reviews, taking direction, sharing knowledge, and contributing to the success of joint projects 👉 Focus on quality and testing: Hands-on experience with Test-Driven Development (TDD) and ensuring high standards in code quality and reliability 👉 CI/CD familiarity: Understanding of continuous integration and deployment automation concepts to streamline development workflows 👉 Adaptability and resilience: Skilled at thriving in fast-paced, Agile environments, with experience using tools like JIRA and Git.Equally important is attitude. We want people who think big (to make an impact), ask why (to find a better way), and show respect (to everyone, at every level, all the time). Those are our values, exemplified by our leadership team, and they’re a big part of what we’re looking for in you.&nbsp;What exactly is GWI? 👀GWI is modernized consumer research; global, on-demand, and accessible to everyone, not just data experts. Our platform is designed for companies looking for fresh and insightful data about their consumers’ values, purchase journeys, media usage, and social media habits.&nbsp;With data representing the views of nearly 3 billion people across 52+ countries, GWI has become the go-to for agencies, brands, and media companies that want to know what really drives their audience to action.Since launching in 2009 we’ve grown at a healthy pace, and to maintain this growth we need more extraordinary people. Hence this ad. Hence you.&nbsp;What’s in it for me? 🎁You’ll do the sort of work that got you excited about your career in the first place - not as a cog in a machine, but as an individual whose contribution matters. So gigantic job satisfaction comes as standard, but it’s only part of the package. You’ll also get:&nbsp;Global benefits 🌎:&nbsp;🌴 Tons of days off: 25 days annual leave | End-of-year office closures&nbsp;🧘 Great work-life balance: Flexitime | Early Friday finishes | Work-from-anywhere options&nbsp;| ‘Work from home’ budget🏡 Family-focused flexibility: Carer days | Enhanced parental leave | Private insurance for you and your your family💪 A commitment to YOU: Accredited learning programs | A commitment to mental and physical health | Reward and recognition programs | Career development opportunities💛 A commitment to the community: DE&amp;I committee | Volunteer options | 100% donation matching | Payroll giving optionsLocation-specific benefits 🇬🇷:🎓 Generous training budget, including a fully paid international conference each year for Engineering and Data Science roles📱 Mobile phone contract and restaurant ticket options&nbsp;🏥 Private health insurance planPut all that together and GWI is the friendliest, most fulfilling place any of us has ever worked.

Backend Engineer

Our Account Managers are key customer partners who embody our mission to improve the world of construction—embarking on a journey that enables growth, challenge, real impact, and a home for those with talent, ambition, and a desire to learn at Hilti.Our Account Managers are the key points of contact for our customers and embody our mission to improve the world of construction, becoming strategic partners for productivity, safety, and sustainability. This is not a traditional sales role, but a journey that will allow you to challenge yourself, grow, and make a real impact. If you have talent, ambition, and a desire to learn, Hilti is the right place for you!What You'll do<ul><li>As an Account Manager, you won’t just sell, you’ll develop new business opportunities, manage processes and collaborate with colleagues.</li><li>Every day will be a new challenge: you’ll be on construction sites, in offices, companies, or production plants, always at the heart of the action!</li><li>You’ll present our most innovative products, showcase our cutting-edge software and offer unique, customized services and solutions.</li><li>You’ll build trust-based relationships with customers, helping them find the best Hilti solutions for their business.</li><li>You’ll work in the field, testing yourself in a dynamic, challenging, and ever-evolving environment.</li><li>At Hilti, you’ll have the same autonomy as running a small business, but you’ll never be alone!</li></ul>What You’ll Bring<ul><li>A university degree, ideally in engineering or economics</li><li>Excellent communication and interpersonal skills</li><li>At least 1-2 years of experience or a strong interest in sales</li><li>The ability to set clear goals and the drive to achieve them</li><li>Proactivity, ambition, and genuine enthusiasm</li><li>A good command of English</li><li>A valid driver’s license</li></ul>What’s In It for You<ul><li>Continuous investment in employee development across functions, geographies, and expert career paths.</li><li>Access to diverse trainings and promotion opportunities tailored to individual strengths.</li><li>Clear success criteria with jointly defined business and development goals.</li><li>Ongoing feedback, reviews, and coaching with team leaders.</li></ul>

Account Manager-Athens

The Key Account Manager drives sustainable growth by strategically managing complex, multi-site key accounts through high-level customer consultation, on-site engagement, and long-term partnership development.The Key Account Manager is responsible for the strategic management and development of assigned key accounts, driving sustainable growth through long-term partnerships and value-based solutions. These accounts are Large &amp; Complex E&amp;I Accounts in the sense that they are part of a larger group of companies and operate in complex processes with multiple departments. The role requires the delivery of professional field sales and high-level customer consultation across assigned customers nationwide within the target industry, with a strong focus on on-site engagement and relationship building. This includes regular coverage of Korinthos, Attica, Voiotia, and Volos for 3–5 days per month, with overnight stays as required to effectively support customer needs and business development.What You'll do<ul><li>Manage and strategically develop defined key accounts in both regular and project business, including products, services and software solutions.</li><li>Providing efficient solutions and technical support on construction or production sites backed by our innovative range of products and services.</li><li>Beyond managing the primary sold-to accounts on the platform, the Key Account Manager is also responsible for identifying, mapping, and developing all associated ship-to customers within the facilities linked to those accounts. This includes building relationships with relevant stakeholders, understanding site-specific needs, and driving tailored solutions and incremental sales across the broader customer network.</li><li>Work across multiple departments within these customers and collaborate internally with colleagues (materials management, logistics, credit, marketing, technical services, customer service) in MO Greece and abroad.</li></ul>What You’ll Bring<ul><li>Bachelor degree in engineering or economics or similar field.</li><li>At least 3 years of experience in sales related to industrial, energy, construction, or similar sector.</li><li>Demonstrated ability to understand complex customer requirements, develop tailored value based solutions, and drive strategic customer engagements.</li><li>Strong organizational skills with a structured, proactive, and independent work style, focused on achieving targets and driving outcomes.</li><li>Very good level of English.</li><li>Willingness to travel regularly within the assigned territory to support field sales and customer consultations.</li><li>Valid driving license.</li><li>Experience with personal computers is required, particularly in utilizing software like Microsoft Outlook, Power Point Presentations, Microsoft Excel</li></ul>What’s In It for You<ul><li>Continuous investment in employee development across functions, geographies, and expert career paths.</li><li>Access to diverse trainings and promotion opportunities tailored to individual strengths.</li><li>Clear success criteria with jointly defined business and development goals.</li><li>Ongoing feedback, reviews, and coaching with team leaders.</li></ul>

Key Account Manager

&nbsp;Sidenor Groupis looking for aFinancial Reporting &amp; Controlling Associateto join our team in Marousi.&nbsp;Sidenor Group&nbsp;is looking for&nbsp;Financial Reporting &amp; Controlling Associate. With 60 years of industry know-how and expertise&nbsp;Sidenor&nbsp;is the largest steel industry&nbsp;in Greece and constitutes the steel production and trading segment of Viohalco. Sidenor Group is a leading steel producer in Southeastern Europe with&nbsp;4 production units&nbsp;in Greece, Bulgaria and North Macedonia.&nbsp;If you want to be part of this large and dynamic organization, Sidenor Group has the opportunity for you!As the&nbsp;Financial Reporting &amp; Controlling Associate, you will report to the Financial Reporting &amp; Controlling Manager, and you will assist in the preparation of GR standalone financial statements and in the Group consolidation process.&nbsp;&nbsp;What you will need to do:• Assist in the preparation of the standalone financial statements for GR entities on a monthly basis• Assist in the preparation of Group consolidated financial statements on a monthly basis• Actively participate in the statutory reporting process on a semi-annual and annual basis delivered to the parent company• Actively participate in all year-end closing procedures and prepare the financial statements for GR entities based on IFRS&nbsp; &nbsp;• Assist in handling requests and inquiries from external &amp; internal auditors• Provide support on regular and ad-hoc requests of the Parent company• Provide support on budgeting/forecasting activities and the preparation of internal presentations as well as presentations to the parent company• Support the Controlling Team’s initiatives and policies aiming at improving financial growth• Liaise with the IT department to implement reporting improvements on SAP ERP and/or &nbsp;internal reporting tools&nbsp;Your role:&nbsp; &nbsp; &nbsp; •Bachelor’s degree in Accounting, Finance or relevant field&nbsp; &nbsp; &nbsp; • MSc in Accounting/Finance would be considered an asset&nbsp; &nbsp; &nbsp; •&nbsp;Sap Knowledge would be considered an asset&nbsp; &nbsp; &nbsp;• &nbsp;Maximum 3 years of experience in a similar role&nbsp; &nbsp; &nbsp;• Excellent communication skills (Greek &amp; English)&nbsp; &nbsp; &nbsp;• Excellent Knowledge of MS Office&nbsp; &nbsp; &nbsp;• Excellent communication, cooperation, and organizational skills&nbsp; &nbsp; &nbsp;What we will offer to you:<ul><li>A workplace with a strong focus on values of teamwork, integrity, and ownership</li><li>Dynamic and friendly working environment</li><li>Competitive remuneration and benefits package</li><li>Continuous training and career development opportunities</li><li>Private medical &amp; health insurance plan</li><li>Food vouchers</li><li>Mental health and nutrition support line</li></ul>

FINANCIAL REPORTING & CONTROLLING ASSOCIATE (3694)

We are seeking an experienced Microsoft 365 Engineer with deep expertise across the full Microsoft 365 suite. The ideal candidate will have a strong track record of delivering M365 environments, performing migrations from on-premises to cloud, and executing tenant-to-tenant transitions. This role requires hands-on technical proficiency in Exchange Online, Intune, Teams, OneDrive, SharePoint, and Microsoft Purview (compliance and data governance).&nbsp;Key Responsibilities Design and Deployment<ul><li>Plan, design, and implement Microsoft 365 environments, including Exchange Online, SharePoint Online, OneDrive, Teams, and Intune.</li><li>Lead and execute end-to-end migrations from on-premises infrastructure (Exchange, SharePoint, File Servers, AD) to Microsoft 365 cloud.</li><li>Manage tenant-to-tenant migrations, including mail, Teams, OneDrive, and SharePoint content.</li><li>Configure and Administer Azure Entra Connect.</li><li>Configure and administer Microsoft Intune for endpoint management, device compliance, and application deployment.</li><li>Design and deliver Azure Virtual Desktop environments.</li><li>Be knowledgeable on M365 Copilot, governance and security best practices.</li></ul>&nbsp;Administration and Optimization<ul><li>Maintain and optimize Microsoft 365 services, ensuring performance, reliability, and scalability.</li><li>Implement security, compliance, and governance policies using Microsoft Purview (DLP, retention policies, insider risk management, etc.).</li><li>Integrate identity and access management through Azure Active Directory / Entra ID and conditional access policies.</li><li>Automate routine operations using PowerShell and modern management tools.</li></ul>&nbsp;Support and Collaboration<ul><li>Provide expert-level support for M365-related incidents and service requests.</li><li>Collaborate with cross-functional teams to ensure smooth operation and adoption of M365 tools.</li><li>Deliver technical documentation, standard operating procedures (SOPs), and user training materials.</li></ul>Candidate Profile<ul><li>Proven experience in designing, deploying, and administering Microsoft 365 environments.</li><li>Hands-on experience with Exchange Online migrations, SharePoint Online, Teams, OneDrive, and Intune.</li><li>Strong knowledge of Microsoft Purview, data protection, and compliance frameworks.</li><li>Experience in on-premises to cloud and tenant-to-tenant migrations using Microsoft native tools and third-party solutions (e.g., Quest, BitTitan, etc.).</li><li>Strong understanding of Entra ID, PowerShell scripting, and modern authentication (MFA, conditional access).</li><li>Excellent troubleshooting, communication, and documentation skills.</li><li>Microsoft Certified: M365 Certified: Enterprise Administrator Expert or equivalent certifications, is considered a plus.</li><li>Experience integrating M365 with Azure services and third-party identity providers, is considered a plus.</li><li>Familiarity with Microsoft Security &amp; Compliance Center, Defender for 365, and Entra ID, is considered a plus.</li><li>Previous experience in enterprise-scale deployments and global environments, is considered a plus.</li></ul> What We Offer Throughout your journey within KPMG Greece enjoy the following advantages:<ul><li>Engage in ongoing, structured training sessions to enhance your soft and technical business skills, such as professional qualifications.</li><li>Collaborate with a diverse and skilled team of professionals on a wide range of projects for prestigious clients.</li><li>Gain exposure to the KPMG Global Network and the opportunity to work alongside individuals from across the globe.</li><li>Experience flexibility and well-being initiatives, engage in ESG activities, and participate in team-building events.</li><li>Access a competitive compensation and benefits package.</li></ul>

Senior Microsoft 365 Engineer

We are seeking a skilled and motivated Cloud/DevOps Engineer to join our dynamic team. The ideal candidate will have hands-on experience with major cloud platforms, a strong grasp of Infrastructure as Code, and a proven track record in CI/CD pipeline management. This role involves designing, deploying, and maintaining cloud-based environments, as well as resolving technical incidents and implementing change requests in accordance with industry’s best practices.&nbsp;Key Responsibilities<ul><li>Design, build, and maintain secure and scalable cloud environments using platforms such as Microsoft Azure, Oracle Cloud Infrastructure (OCI), Google Cloud Platform (GCP), or Amazon Web Services (AWS).</li><li>Implement Infrastructure as Code (IaC) solutions, primarily using Terraform, to automate provisioning and configuration of cloud resources.</li><li>Develop, manage, and optimize CI/CD pipelines using Azure DevOps or GitHub Actions to ensure reliable and efficient software delivery processes.</li><li>Knowledgeable in application modernization, containerization &amp; use of open source products and database management.</li><li>Respond to and resolve incidents and service requests related to cloud infrastructure, application, ensuring minimal downtime and optimal performance.</li><li>Collaborate with cross-functional teams to support new project requirements, change requests, and the continuous improvement of cloud operations.</li><li>Ensure cloud solutions adhere to security, compliance, and operational best practices.</li><li>Document cloud architectures, processes, and troubleshooting steps for knowledge sharing and operational continuity.</li></ul>Candidate Profile<ul><li>2-4 years of professional experience in cloud engineering or a related field.</li><li>Proficiency with at least one major cloud platform: Azure, OCI, GCP, or AWS.</li><li>Solid understanding of Infrastructure as Code concepts, with practical experience using Terraform.</li><li>Experience designing and maintaining CI/CD pipelines in Azure DevOps or GitHub.</li><li>Able to help Development teams in application modernization.</li><li>Kubernetes and/or Openshift.</li><li>Strong problem-solving skills and the ability to troubleshoot complex cloud infrastructure issues.</li><li>Ability to build and configure new cloud environments based on best practices.</li><li>Familiarity with incident management and change request processes.</li><li>Excellent communication and documentation skills.</li><li>Bachelor’s degree in Computer Science, Information Technology, or related discipline preferred.</li><li>Relevant cloud certifications (e.g., Azure Administrator, AWS Solutions Architect, Terraform Associate) are a plus.</li></ul>&nbsp;What we offer Throughout your journey within KPMG Greece enjoy the following advantages:<ul><li>Engage in ongoing, structured training sessions to enhance your soft and technical business skills, such as professional qualifications.</li><li>Collaborate with a diverse and skilled team of professionals on a wide range of projects for prestigious clients.</li><li>Gain exposure to the KPMG Global Network and the opportunity to work alongside individuals from across the globe.</li><li>Experience flexibility and well-being initiatives, engage in ESG activities, and participate in team-building events.</li><li>Access a competitive compensation and benefits package.</li></ul>&nbsp;

Cloud/DevOps Engineer

As part of our growth strategy, KPMG in Greece proudly announces an opportunity for a management position in our Tax Compliance Assurance Team. Our firm is part of a network that offers exciting opportunities for personal growth and career development while playing a key role in the audits of leading international and local companies across all lines of business.&nbsp;As a Manager in our Tax Compliance Assurance team, you will play a critical role in ensuring that our clients meet their tax obligations while minimizing risk and maximizing efficiency. You will lead a team of professionals, develop strategic tax solutions, and maintain strong client relationships.&nbsp;Υour role will involve overseeing the following tasks:&nbsp;Responsibilities<ul><li>Manage client engagements or components of large engagements.</li><li>Ensure effective engagement management by achieving the required targets.</li><li>Participate in day-to-day management of team on engagements including guiding, providing constructive feedback and performance development.</li><li>Provide expert guidance on tax regulations and compliance requirements.</li><li>Provide technical knowledge, coaching and training to team members.</li><li>Perform audit quality standards.</li><li>Have a thorough understanding of accounting and business issues.</li><li>Own and apply project management skills.</li><li>Use innovative tools and adding value to clients.</li><li>Ensure continuous communication and building strong relationship with the team and clients.</li><li>Seek out new business opportunities, by explaining KPMG services and apply our Firm’s values.</li><li>Have the confidence to speak up and respecting the individual.</li><li>Provide on the job training to the members of the team.</li></ul>Candidate Profile<ul><li>Candidates must have the appropriate audit experience and professional qualifications, or in the process of acquiring it having completed all professional exams.</li><li>At least 6 years of working in Tax Assurance.</li><li>Proven leadership and project management skills.</li><li>Good knowledge of International Standards on Auditing, Greek GAAP, IFRS and / or US GAAP.</li><li>Strong knowledge of MS Office applications (Excel, Word, and PowerPoint).</li><li>Fluent written and oral communication skills in Greek and English.</li><li>Analytical, problem solving and project management skills.</li><li>A strong team spirit approach coupled with people management capability.</li><li>A continuous focus on quality.</li></ul>&nbsp;What We Offer&nbsp;Throughout your journey within KPMG Greece enjoy the following advantages:<ul><li>Engage in ongoing, structured training sessions to enhance your soft and technical business skills, such as professional qualifications.</li><li>Collaborate with a diverse and skilled team of professionals on a wide range of projects for prestigious clients.</li><li>Gain exposure to the KPMG Global Network and the opportunity to work alongside individuals from across the globe.</li><li>Experience flexibility and well-being initiatives, engage in ESG activities, and participate in team-building events.</li><li>Access a competitive compensation and benefits package.</li></ul>

Managers in the Tax Compliance Assurance Team

We're hiring a Customer Technology Manager to lead a team of consultants and drive the delivery of transformative customer experience programs. In this role, you'll own projects end-to-end — from scoping and resourcing through to go-live — while building trusted relationships with senior client stakeholders. You'll combine strategic thinking with hands-on leadership, guiding your team through complex implementations across CRM, CDP, and marketing automation platforms. If you thrive on developing people, growing accounts, and delivering measurable client impact, this is your role.&nbsp;Key Responsibilities<ul><li>Lead and mentor a team of consultants and analysts, providing guidance on career development, performance management, and skill-building.</li><li>Own end-to-end delivery of customer technology projects, ensuring timelines, budgets, and quality standards are met.</li><li>Facilitate and lead workshops with internal teams, stakeholders, and clients to gather insights, co-create solutions, and drive alignment.</li><li>Design and deliver technical solutions by translating business requirements into actionable configurations, leveraging platform capabilities to create personalized, seamless customer experiences.</li><li>Oversee documentation of analysis artifacts, process flows, and user journeys to enable end-to-end delivery.</li><li>Act as a trusted client advisor, aligning cross-functional teams (data, technology, marketing) and communicating clearly across all touchpoints.</li><li>Build and maintain strong relationships with key client stakeholders, including C-level executives, and drive account growth through identifying new opportunities.</li><li>Lead pre-sales efforts, including proposal development, RFP responses, and client presentations.</li></ul>Candidate Profile<ul><li>Bachelor's or master’s degree in business administration, Information Systems, Marketing, or a related field.</li><li>7+ years of experience in consulting, digital transformation, or customer experience programs, with at least 2 years in a team leadership or management role.</li><li>Proven experience delivering projects on Customer Technology platforms such as CRM (Salesforce, Microsoft Dynamics 365), CDP (Adobe,), or marketing automation tools ( Marketo, HubSpot).</li><li>Strong understanding of Agile methodologies and experience managing project delivery in Agile environments.</li><li>Demonstrated ability to manage project budgets, timelines, and resource allocation.</li><li>Strong passion for AI and emerging technologies, with the ability to identify practical applications for client challenges.</li><li>Excellent facilitation, communication, and stakeholder management skills, with experience presenting to senior leadership.</li><li>Strong technical understanding of enterprise platforms, data flows, and system integrations.</li></ul>&nbsp;What We Offer&nbsp;Throughout your journey within KPMG Greece enjoy the following advantages:<ul><li>Engage in ongoing, structured training sessions to enhance your soft and technical business skills, such as professional qualifications.</li><li>Collaborate with a diverse and skilled team of professionals on a wide range of projects for prestigious clients.</li><li>Gain exposure to the KPMG Global Network and the opportunity to work alongside individuals from across the globe.</li><li>Experience flexibility and well-being initiatives, engage in ESG activities, and participate in team-building events.</li><li>Access a competitive compensation and benefits package.</li></ul>

Manager, Customer Technology

We are seeking a detail-oriented and strategic Project Manager with solid experience in the banking or financial services sectors. The ideal candidate will play a critical role in project governance, ensuring alignment with business objectives, and enabling efficient delivery of complex initiatives. This role requires strong organizational skills, knowledge of project management methodologies, and the ability to coordinate across multiple stakeholders.&nbsp;The Role&nbsp;You will play a pivotal role in leading continuous improvement and transformation initiatives within the banking and financial services sectors. Owning projects end-to-end, from scoping and resourcing through to successful go-live, you will build trusted partnerships with senior client stakeholders. You will balance strategic insight with hands-on leadership, thrive on developing high-performing teams, and deliver measurable, lasting impact for our clients.&nbsp;Why Join Us&nbsp;At KPMG, you’ll work alongside forward-thinking professionals in a collaborative, high-performing environment. This is an opportunity to be part of a culture where data-driven insight fuels decision-making and disciplined project management delivers meaningful transformation.&nbsp;Key Responsibilities<ul><li>Manage project governance and ensure adherence to methodologies, standards, and compliance requirements.</li><li>Plan and monitor project progress, track deliverables, develop reports and deliver presentations to stakeholders.</li><li>Develop and maintain project documentation, including charters, plans, risk registers, and status reports.</li><li>Facilitate resource allocation, budget tracking, and financial oversight of projects.</li><li>Coordinate cross-functional teams and ensure milestones are met.</li><li>Identify risks and issues, escalate where necessary, and propose mitigation strategies.</li><li>Promote best practices in project management and contribute to continuous improvement initiatives.</li><li>Ensure alignment between strategic business goals and the project portfolio.</li></ul>&nbsp;Candidate Profile<ul><li>Bachelor’s or Master’s degrees in Business Administration, Information Technology or related fields.</li><li>Minimum 5 years of professional experience in project management, preferably in consulting, banking or financial services.</li><li>Strong knowledge of project management methodologies PMI, PRINCE2, Agile and SCRUM frameworks.</li><li>Proficiency in project management tools MS Project, JIRA or Confluence.</li><li>Analytical, organizational, and reporting skills.</li><li>Strong stakeholder management and communication skills.</li><li>Ability to manage multiple priorities and work under tight deadlines.</li><li>Fluency in English.</li></ul>&nbsp;What we offer&nbsp;Throughout your journey within KPMG Greece enjoy the following advantages:<ul><li>Engage in ongoing, structured training sessions to enhance your soft and technical business skills, such as professional qualifications.</li><li>Gain exposure to the KPMG Global Network and the opportunity to work alongside individuals from across the globe.</li><li>Experience flexibility and well-being initiatives, engage in ESG activities, and participate in team-building events.</li><li>Access a competitive compensation and benefits package.</li></ul>

Project Manager

We are in a unique position to experience new and interesting situations that many companies have never encountered before. Our approach involves leveraging agile methodologies, using top-line tools, and collaborating with top-tier teams.This is a chance to join our front-end team, which plays a pivotal role in maintaining and enhancing our website, creating new features for our app, developing applications for our vendors, and designing intuitive web tools.Join us in driving innovation and shaping the future of online delivery with meaningful projects that offer exciting opportunities for professional growth and impact.We are seeking a passionate Senior Front-End Engineer to join our dynamic #web team and create user-facing tools, providing high-quality work products that drive our business forward. As part of our energetic, motivated, and innovative group of tech enthusiasts, you'll tackle the challenge of empowering both our customers and internal users with intuitive, cutting-edge technologies through a diverse range of software solutions.Furthermore, as a Senior Front-End Engineer, you will act as a mentor and provide guidance in order to ensure growth and development within our engineering division.If you have a strong technical background and a “get-things-done” attitude, then step up to the challenge and join our #techteam. Make a real impact and see the difference your contribution can make!What you’ll do:<ul><li>Design, implement and maintain complex, yet sophisticated and usable web apps.</li><li>Test your code to ensure quality of new and existing functionality.</li><li>Work closely with Product Owners, Software Engineers, DevOps engineers and Tech leads as part of an agile team, to meet and exceed the stakeholders' expectations.</li><li>Experiment with new frameworks and technologies and continuously learn.</li></ul>​​​​Life @efood:At efood, no day is the same as the day before!efooders know that working and having a good time aren't the opposite and that’s why every day at efood is a new adventure!We always aim higher and we thrive in finding solutions to push our limits further! We care about our customers, our employees, and our society.We seize every opportunity to celebrate achievements and milestones, but we also celebrate small things (like Fridays!)Every efooder is part of a fast-growing multinational company, with endless opportunities for professional growth and acquisition of new skills! We have an established, yet super creative and fun working environment, with talented and ambitious people whose ultimate goal is to maintain efood as the ideal workplace!Hungry enough to join us? What you need to be successful <ul><li>University and/or Postgraduate Degree in Computer Science, Computer Engineering or equivalent</li><li>At least 4 years of experience in Front-End development</li><li>Deep understanding of the whole web application development life-cycle</li><li>Thorough knowledge of web standards and protocols such as HTTP and REST</li><li>Experience with the Javascript/Typescript</li><li>Experience with modern MV* libraries (React, Vue.js) and their ecosystem e.g. Flux pattern state management, routing</li><li>Experience with modern browser APIs, and optimizing front end performance.</li><li>Knowledge of frontend frameworks (NextJS, Nuxt)&nbsp;</li><li>Knowledge of modern bundlers, their build process and configuration</li><li>Knowledge of component-scoped styling for UI development (preferable CSS Modules)</li><li>Experience with responsive design and knowledge of UX principles</li><li>Excellent eye for detail and a self-motivated problem solver</li><li>Superior analytical skills and a strong sense of urgency and ownership in your work</li><li>Strong communication and collaboration skills (English is a must)</li></ul>Nice to have:<ul><li>Familiar working with agile methodologies (Scrum/Kanban/XP)</li><li>Experience with best practices and frameworks (e.g.Vitest)</li><li>Experience working with back-end systems (Node.js/ Express) will be considered a plus</li><li>Familiarity with AI-assisted development tools (e.g Cursor).</li></ul> Who we are efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. What's in it for you <ul><li>If you are happy, we are happy! That’s why we offer an attractive remuneration package for what you bring in!</li><li>We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!</li><li>We take care of you with Private Medical &amp; Life Insurance from day #1 to keep you healthy and happy!</li><li>We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.</li><li>We want you to grow with us🚀! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!</li><li>Are you a cappuccino lover ☕? Do you desperately want a cookie? Our cafeteria got you covered!</li><li>If you want to stay in shape 🏋️, our in-house gym awaits you fully equipped!</li><li>We are passionate about exploring, growing &amp; learning and our Global Mobility plan is created to help our people find their purpose&nbsp; around the world 🌎!</li></ul>

Senior Front-End Engineer

We’re looking for an experienced, execution-driven Operations Excellence Director to own the end-to-end excellence agenda for Service Operations. You will set the multi-year roadmap and lead cross-functional execution across cost &amp; policy governance (refunds/compensation), fraud strategy, process and automation, experience analytics, data infrastructure &amp; insights, and workforce/BPO partnership strategy—improving customer/vendor/rider experience while protecting unit economics and reducing operational risk.What you’ll be doing Business Processes &amp; Automations<ul><li>Own Service Ops process excellence: end-to-end SOPs, escalation frameworks, quality loops, and process documentation standards.</li><li>Manage the tools, systems, and integrations used by Service Ops, ensuring they are effective, scalable, and reliable.</li><li>Own Help Center flows and self-serve process optimization in partnership with Product/UX/Content.</li><li>Lead automation initiatives (workflow, routing, templates/macros, AI/assist tooling where relevant) with clear ROI.</li></ul>Experience Analytics<ul><li>Lead analysis of user, vendor, and rider experience, identifying pain points and translating insights into prioritized initiatives.</li><li>Drive cross-functional programs (Ops, Product, Commercial, CX, Logistics) to improve experience and reduce contacts.</li><li>Build a clear voice-of-customer / voice-of-operations mechanism (themes, root causes, decision logs).</li></ul>Fraud Management<ul><li>Own and continuously optimize compensation and refund policies, including governance, thresholds, approvals, and auditability.</li><li>Manage the Service Ops P&amp;L levers linked to refunds/compensation (e.g., incidence reduction, partner chargebacks/recoveries, adherence gaps).</li><li>Define and execute the fraud strategy: detect, prevent, investigate, and close policy/tool gaps that enable abuse.</li><li>Partner closely with Legal, Risk, Finance, Product, and Ops to ensure policies are fair, compliant, and economically sound.</li></ul>Service Operations Data &amp; Analytics<ul><li>Own the Service Ops data infrastructure and reporting layer: dashboards, pipelines, metric definitions, and business logic governance.</li><li>Ensure data is trusted and usable (single source of truth, consistent KPIs, strong QA and documentation).</li><li>Provide insights and decision support for Service Ops leadership, including forecasting inputs, efficiency deep-dives, and performance narratives.</li></ul>Workforce &amp; BPO Partnerships Strategy<ul><li>Own the in-house vs BPO split strategy and the operating model behind it.</li><li>Lead BPO vendor performance management, contract renewals, pricing negotiations, onboarding of new vendors (incl. procurement process), and regular BPO business reviews.</li><li>Ensure BPOs operate as a seamless extension of in-house teams (SOPs, quality standards, coaching, governance, escalation, knowledge management).</li></ul>Leadership &amp; people management<ul><li>Lead multiple teams through managers, building a high-performing culture with strong accountability.</li><li>Set clear priorities, operating rhythms (QBRs/MBRs), and performance standards across all sub-pillars.</li><li>Develop talent: succession planning, capability building (analytics, process excellence, vendor management, fraud/risk), and strong stakeholder presence.</li></ul> What you need to be successful <ul><li>10+ years in Operations Excellence / Service Operations / Process Excellence / Strategy &amp; Ops (high-volume environments preferred).</li><li>Proven ownership of cost levers: refunds/compensation governance, leakage reduction, productivity, savings delivery.</li><li>Strong process excellence toolkit: SOP governance, process redesign, continuous improvement methods.</li><li>Tooling &amp; automation: systems ownership, integrations, Help Center/self-serve optimization.</li><li>Data &amp; analytics fluency: KPI design, dashboard requirements, metric governance, data quality.</li><li>BPO/vendor management: pricing/commercials, SLAs, QBRs, onboarding, negotiations.</li><li>Strong Microsoft Office skills (Excel, PowerPoint, Outlook).</li><li>Exceptional communication (written, verbal, presentations).</li><li>Strategic prioritization and structured problem-solving; strong judgment and ownership.</li><li>Senior stakeholder influence and cross-functional leadership.</li><li>People leadership: coaching, accountability, talent development.</li><li>Comfort with ambiguity and fast-paced, scaling environments; collaborative and hands-on.</li></ul>Nice to have<ul><li>Project Management certification, such as Prince PMI 2.</li><li>Fraud/risk program exposure in a digital marketplace environment.</li><li>Experience with Help Center / self-serve strategy and contact-deflection programs.</li><li>Familiarity with modern CX tooling ecosystems (CRM/ticketing, QA, knowledge base, workforce tools, BI stack).</li></ul>

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