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As a Retail Banking Associate, you will join our Branch Network through our Retail Acceleration Program — a structured entry pathway designed to support your professional growth and long-term career development in retail banking.&nbsp;Your Development Journey&nbsp;<ul><li>Through your daily presence in the branch, hands-on learning, and continuous exposure to real Customer interactions, you will gradually build the skills, knowledge, and earn professional certifications required to thrive in the fascinating world of retail banking. The program includes structured onboarding and on-the-job learning.&nbsp;&nbsp;</li><li>Continuous development through targeted training and coaching.</li><li>The opportunity to obtain required banking certifications.</li><li>In-depth expertise through holistic exposure to core retail banking products, services, and customer segments.</li></ul>&nbsp;&nbsp;Your Key Responsibilities&nbsp;<ul><li>Serve new and existing Customers, ensuring a consistently high-quality customer experience.</li><li>Identify Customer needs and provide tailored banking products and services aligned with their profile.</li><li>Build long-term Customer relationships based on trust, professionalism, and service excellence.</li></ul><ul><li>Structured career pathways and the potential to evolve into more specialized or advanced retail banking roles within three (3) years.</li></ul>What you bring <ul><li>University degree in Economics, Business Administration, Finance, STEM fields, or related discipline.</li><li>Strong communication and interpersonal skills.</li><li>Customer-centric mindset with a genuine interest in people and service excellence.</li><li>Willingness to learn, develop, and obtain professional banking certifications.</li><li>Previous experience in Customer service or sales will be considered an asset.</li><li>Very good command of MS Office and digital tools.</li><li>Excellent command of the English language, both written and spoken.</li></ul>&nbsp;&nbsp;What We Offer&nbsp;At Alpha Bank, we are proud to offer:&nbsp;<ul><li>The opportunity to build a long-term career in one of Greece’s most significant financial institutions</li><li>A supportive, collaborative, and professional working environment</li><li>A strong culture of continuous learning, certifications, and career progression</li><li>Competitive compensation and benefits aligned with the market</li></ul>

Customer Service Officer - Branch Network

As an&nbsp;Affluent Segment Business Development Senior Specialist responsible for shaping and driving the Affluent Retail Banking proposition by translating customer insights, market trends, and commercial opportunities into differentiated value propositions, service models, and customer experiences for affluent segments. &nbsp;What you will be doing&nbsp;&nbsp;<ul><li>Lead the development and enhancement of differentiated value propositions for affluent customer segments based on customer needs, behaviors, market trends, profitability analysis, and competitive insights</li><li>Participate in the preparation and execution of the Business Plan for the Affluent Retail Banking Business Area, ensuring that segment-specific value propositions are clearly defined, commercially relevant, and effectively embedded into business priorities</li><li>Collaborate with cross-functional teams to design data-driven service models, customer journeys, and customer engagement initiatives tailored to affluent customers</li><li>Identify business development opportunities and actively contribute to the cross-functional design of products, services, and commercial initiatives targeting affluent segments</li><li>Participate in the design and execution of omni-channel promotional and communication campaigns, ensuring consistent and effective articulation of the affluent value proposition across all customer touchpoints</li><li>Monitor campaign effectiveness, customer engagement, and commercial performance, proposing optimization actions and continuous improvements</li><li>Act as a key liaison with the Branch Network to align business priorities, support affluent customer acquisition initiatives, and strengthen proposition execution across channels</li><li>Collaborate closely with the Customer Experience Business Area to analyze customer feedback, satisfaction surveys, and behavioral insights, translating findings into actionable improvements to the customer value proposition</li><li>Contribute to the Bank’s strategic planning and digital transformation initiatives with a focus on evolving the affluent customer experience, enhancing proposition relevance, and driving sustainable revenue growth</li><li>Identify and monitor areas of potential business or regulatory risk and contribute to the design of actions ensuring compliance with internal policies and regulatory requirements</li></ul>&nbsp;&nbsp;What you need to have&nbsp;<ul><li>Bachelor’s degree in Finance, Economics, Business Administration, or relevant field of study</li><li>Master’s degree in Finance, Economics, Business Administration or relevant</li><li>At least seven (7) years of experience in Banking, Wealth Management or Consulting</li><li>Strong understanding of affluent customer behaviors, expectations, and wealth-related service models</li><li>Strategic Thinking and Critical Thinking mindset&nbsp;</li></ul>&nbsp;

Affluent Segment Business Development Senior Specialist

As an Integration and Group Initiatives Senior Specialist you will be supporting the implementation of Alpha Bank’s most critical strategic partnerships, acquisitions, and complex cross-functional initiatives.What you will be doing<ul><li>Contribute to the execution of Alpha Bank’s most critical strategic partnerships, acquisitions, and complex cross-functional initiatives, ensuring alignment with the organization’s strategic priorities and long-term value objectives.</li><li>Support the development and validation of business cases by defining key objectives, financial and non-financial value drivers, and cost-benefit analysis methodologies.</li><li>Support collaboration between different business areas by coordinating priorities and fostering stakeholder engagement.</li><li>Serve as a point of contact with relevant external partners to support the progress of key initiatives.</li><li>Monitor performance against key indicators, ensuring sustained focus on intended business outcomes beyond initiative delivery.</li><li>Oversee progress of initiatives, identify potential issues and opportunities and propose interventions.</li><li>Prepare progress reports and presentations for the ExCo and other Committees.&nbsp;</li><li>Work closely with other Business Areas to assist maturing business requirements and prioritize initiatives with the related BAs across the Bank to maximize extracted value.</li></ul>What you need to have<ul><li>A Bachelor’s degree</li><li>A Master’s degree in Business Administration or other related field (preferred)</li><li>At least three (3) years of working experience in &nbsp;top-tier strategy consulting firms, or internal consulting units of top-tier companies</li><li>Experience in Project Management, Business Development, Planning and Budgeting</li><li>Strong analytical and structured problem-solving skills</li><li>Comfortable in working in a fast-paced environment with multiple priorities and deliverables</li><li>Fluent in English&nbsp;</li></ul>What we offer &nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp; • &nbsp; &nbsp;A friendly and collaborative working environment that supports taking initiative and action. • &nbsp; &nbsp;A culture that centers around learning and continuous development and encourages everyone to bring their best self to work. • &nbsp; &nbsp;The opportunity to challenge your thinking through your participation in complex tasks and transformation projects. • &nbsp; &nbsp;Being part of a large organization with a leading role in the Greek economy and a strong presence in the community. • &nbsp; &nbsp;Flexible working options. • &nbsp; &nbsp;A competitive salary and benefits. &nbsp; All applications will be acknowledged and treated in utmost confidence.

Integration and Business Initiatives Senior Specialist

As a Rewards Specialist, you will support the design, implementation, and administration of fixed and variable remuneration processes, ensuring alignment with the Bank’s total rewards strategy, organizational goals, and regulatory requirements.What you will be doing&nbsp;<ul><li>Maintain and administer salary ranges and compensation structures to support internal equity and market competitiveness</li><li>Support the preparation of reports and materials related to annual salary review and salary adjustment processes, ensuring timely and accurate execution</li><li>Coordinate with benefits providers to ensure adherence to service level agreements and resolve operational issues when required</li><li>Participate in salary surveys, collect and analyze compensation data, and prepare recommendations regarding salary and benefits structures</li><li>Support the implementation and administration of bonus schemes and Long-Term Incentive (LTI) programs, ensuring alignment with performance and strategic objectives</li><li>Prepare benchmarking analyses, reports, and remuneration-related data to assess the effectiveness of variable remuneration schemes</li><li>Support internal communication activities related to compensation programs, enhancing employee understanding and engagement</li><li>Monitor processes related to variable remuneration to ensure compliance with internal policies and external regulatory requirements</li><li>Assist in the preparation of materials, reports, and presentations for the Remuneration Committee</li><li>Stay informed on regulatory developments and market trends related to compensation and benefits, contributing to alignment and compliance initiatives</li></ul>&nbsp;&nbsp;What you need to have&nbsp;<ul><li>A Bachelor’s degree in Business Administration, Finance, Analytics/Mathematics, or a related field</li><li>A Master’s degree in a related field (preferred)</li><li>A minimum of four (4) years of professional experience in Finance, Rewards, or Consulting</li><li>Strong knowledge of compensation and benefits management, HR data analysis, reporting, and remuneration processes</li><li>Strong planning and organizing skills, with attention to detail and analytical thinking in handling compensation-related data and processes</li><li>Strong communication, collaboration, and stakeholder management skills to effectively coordinate with internal and external parties</li><li>Strong critical thinking skills and ability to support data-driven compensation and rewards decisions</li></ul>&nbsp;&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community</li><li>Flexible working options</li><li>A competitive salary and benefits</li></ul>&nbsp;

Rewards Specialist

ABC Factors S.A., a subsidiary of Alpha Bank Group, is seeking a&nbsp;MIS &amp; Liabilities Control Associate&nbsp;to join its MIS &amp; Liabilities Control team.As a MIS &amp; Liabilities Control Associate, you support the preparation of accurate, timely, and reliable management information and reports by contributing to the collection, validation, and processing of data, in line with established standards and procedures.&nbsp;What you will be doing&nbsp;<ul><li>Contribute to the preparation of reports and analyses related to product and portfolio volumes, costs, and profitability, in line with established templates and guidelines</li><li>Contribute to the operation and ongoing support of the Management Information Systems (MIS), through data collection, validation, and basic data quality checks</li><li>Collect, format, and reconcile data and information required for reporting and Key Performance Indicator (KPI) tracking</li><li>Contribute to routine payment processing and cash monitoring activities, in line with established procedures and controls</li><li>Contribute to activities under the Company’s Data Governance Framework, supporting consistent data definitions, basic data quality controls, and reporting data reliability</li><li>Contribute to data-related projects by supporting the implementation of validation rules and basic data controls across systems and reporting processes, in line with agreed data and reporting standards</li></ul>&nbsp;What you need to have&nbsp;<ul><li>A Bachelor’s degree in Finance, Statistics, Banking, Business Administration, or another related field. A Master’s degree in one of the above-mentioned fields would be considered a plus.</li><li>A minimum of one (1) to three (3) years of experience in Management Information Systems (MIS) or a related function</li><li>Experience or exposure to reporting and regulatory compliance requirements, supporting accurate and reliable information flows</li><li>Knowledge of data management principles, including data collection, validation, and reconciliation, to ensure data consistency and reporting quality</li><li>Familiarity with database management concepts and data analysis practices, supporting effective reporting processes</li><li>Understanding of operational effectiveness and control frameworks, contributing to process accuracy and compliance</li><li>Strong analytical thinking and result-oriented mindset, enabling the interpretation of data and identification of insights</li><li>Effective communication and collaboration skills, supporting coordination with multiple internal stakeholders</li><li>Strong time management skills and attention to detail, ensuring timely delivery and accuracy of reports</li></ul>&nbsp;What we offerIt’s all about our people. At Alpha Bank Group, you will enjoy:&nbsp;• A friendly and collaborative working environment that supports taking initiative and action.• A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.• The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.• Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.• A competitive salary and benefits.

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customer service officer - branch network

Alpha Bank

affluent segment business development senior specialist

Alpha Bank

integration and business initiatives senior specialist

Alpha Bank

rewards specialist

Alpha Bank

mis & liabilities control associate

Alpha Bank

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